CB Antivirus Software Trend Micro Complaints #82-101

Trend Micro review: trend micro titanium security system

13 comments

Frances Brignoni of Ravena, US

Oct 28, 2010 3:36 pm UTC

Resolved

I renewed my subscription to Trend Micro Titanium Internet Security on 9/28/10. On 10/01/10 a charge in the amount of $52.38 and $7.44 was deducted from my checking account. The source of the deduction was
Dri*trend Micro orderfind.com

I down loaded the product and installed the product on my computer using the serial number provided. Now its saying that my Trial subscription is about to expire and asking if I want to renew now. I did not pay $59.82 for a one month trial subscription?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

13 comments

Add a comment

janet brenner

Fairfield, US

1 comments

janet brenner of Fairfield, US

May 14, 2010 9:45 pm UTC

Verified customer

Please reverse erroneous charge of $39.95 on my credit card transaction date of 4/11/10. This item was not approved by me. Please cancel any auto renewal. I am not a customer.

Parker Ross DesJardins

Indianapolis, US

1 comments

Parker Ross DesJardins of Indianapolis, US

Jun 01, 2010 9:56 pm UTC

Verified customer

$35.95 of DRI*TREND MICRO ORDERFIND.COM MN was billed to my account that I did not authorize. I don't even know what this is. If you would like proof of the billing I can do that but I would like to be completely refunded for this error. I'm sure you have this billing on record. I don't even have a personal computer anymore.

arstewart

Glen Allen, US

1 comments

arstewart of Glen Allen, US

Sep 22, 2010 2:02 pm UTC

for Trend Micro problems, contact www.digitalriver.com
I have the same daggone problem with being billed in error.

SteveDM

Mesquite, US

1 comments

SteveDM of Mesquite, US

Sep 27, 2010 12:30 pm UTC

Please reverse the 08/28/10 charge of $38.95 as I did not order this product. I have not been a customer for years. Please take me off any auto pay plan you have. Steve D

salasep

1 comments

salasep of US

Dec 07, 2010 4:53 pm UTC

I got a notification that i had been charged by DR ORDERFIND MN through my debit card last night. Odd thing was, I haven't used for anything for the past 5 days and I have new automatic renewal services. I demand that the charges be fixed, as I have not ordered anything from this company, and had to actually google it to even figure out what it was.

Neil Williamson

Summerdale, US

1 comments

Neil Williamson of Summerdale, US

Dec 21, 2010 3:52 am UTC

Verified customer

i KEEP GETTING A MESSAGE ON MY COMPUTER, THAT MY SECURITY WILL RUN OUT ON MY COMPUTER. I ORDERED TITANIUM MAXIMUM SECURITH ON 11-28-2010, and it was taken out of my credit card $71.95. Serial Number XAEF-[protected]
Order No. [protected]. So why are they telling me that my security will run out.

dennis11

1 comments

dennis11 of US

Jan 03, 2011 8:43 pm UTC

i also had a charge on my credit card that i did not agree to..i called my credit card company and they resolved it for me..we had a three way phone call and i had the charges credit to my account...it only took about 15 min.

Carolyn Mainzer

Santee, US

2 comments

Carolyn Mainzer of Santee, US

Mar 21, 2011 4:56 pm UTC

was charged $62.95 on my credit card and it was not ordered, please remove from my card!

Carolyn Mainzer

Santee, US

2 comments

Carolyn Mainzer of Santee, US

Mar 21, 2011 4:58 pm UTC

was charged $62.95 on visa card and did not order, please remove from my card!

LuEllen Feldman

Ashburn, US

1 comments

LuEllen Feldman of Ashburn, US

Jun 01, 2011 5:41 pm UTC

$39.95 was charged to my account that I did not authorize. I did not know what this company was until I talked with my credit card's fraud department. I would like to be refunded for this error. I'm sure your have this billing and my address on your files. Otherwise, you will be hearing from my credit card company's fraud department within the next 30 days.

Doris L Moore

Chattanooga, US

1 comments

Doris L Moore of Chattanooga, US

Aug 18, 2011 4:20 pm UTC

I ordered micro source office for my computor on 7/29/2011 in the amount of 119.95 and never received anything? So I canceled it from my credit card since I was paying for nothing? Can you help me out? What did I do wrong? I was waiting for product?

Doris Moore
51609 woodthrush Drive
Granger, In
[protected]

J. Masson

1 comments

J. Masson of US

Oct 13, 2011 2:25 pm UTC

Ok! Here is another one. I ordered the Titatium and now it appears on my credit card, but the program appears on my computer as a pop up asking do I want to order it again. Plus the one in my programs won't open up.

Thaddeus W

Athens, US

1 comments

Thaddeus W of Athens, US

Jun 24, 2014 6:37 am UTC

I was charged 6 times for a product I never purchased. I have never visited this site/company for any services. Please remove charges from my debit card.Thank you

Trend Micro - doubled billed 297

Trend Micro - incorrect billing 6

Resolved

Trend Micro - unlawful charges for a product I did not order 19

Resolved

Trend Micro - erroneous charge on my credit card 10

Resolved

Trend Micro - I did not order this product 14

Resolved

Trend Micro - Membership

Trend Micro - charged account without authorization 1

Trend Micro - double charge and unable to install

Trend Micro - unauthorized charges

Resolved

Trend Micro - doppio pagamento

Resolved

View all Trend Micro reviews and complaints

Trend Micro Contacts

Trend Micro phone numbers

+1 (888) 762-8736

Click up if you have successfully reached Trend Micro by calling +1 (888) 762-8736 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (888) 762-8736 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (888) 762-8736 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (888) 762-8736 phone number

United States

1800 642 421

Click up if you have successfully reached Trend Micro by calling 1800 642 421 phone number 0 0 users reported that they have successfully reached Trend Micro by calling 1800 642 421 phone number Click down if you have unsuccessfully reached Trend Micro by calling 1800 642 421 phone number 1 1 users reported that they have UNsuccessfully reached Trend Micro by calling 1800 642 421 phone number

Australia

1800 182 288

Click up if you have successfully reached Trend Micro by calling 1800 182 288 phone number 0 0 users reported that they have successfully reached Trend Micro by calling 1800 182 288 phone number Click down if you have unsuccessfully reached Trend Micro by calling 1800 182 288 phone number 2 2 users reported that they have UNsuccessfully reached Trend Micro by calling 1800 182 288 phone number

Malaysia

+1 (800) 888-6868

Click up if you have successfully reached Trend Micro by calling +1 (800) 888-6868 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (800) 888-6868 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (800) 888-6868 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (800) 888-6868 phone number

Singapore

+1 (817) 569-8900

Click up if you have successfully reached Trend Micro by calling +1 (817) 569-8900 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (817) 569-8900 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (817) 569-8900 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (817) 569-8900 phone number

+1 (613) 599-4505

Click up if you have successfully reached Trend Micro by calling +1 (613) 599-4505 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (613) 599-4505 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (613) 599-4505 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (613) 599-4505 phone number

Canada

+64 800 003 911

Click up if you have successfully reached Trend Micro by calling +64 800 003 911 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +64 800 003 911 phone number Click down if you have unsuccessfully reached Trend Micro by calling +64 800 003 911 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +64 800 003 911 phone number

New Zealand

+44 203 549 3300

Click up if you have successfully reached Trend Micro by calling +44 203 549 3300 phone number 1 1 users reported that they have successfully reached Trend Micro by calling +44 203 549 3300 phone number Click down if you have unsuccessfully reached Trend Micro by calling +44 203 549 3300 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +44 203 549 3300 phone number

100%
Confidence score

United Kingdom

+353 217 307 300

Click up if you have successfully reached Trend Micro by calling +353 217 307 300 phone number 1 1 users reported that they have successfully reached Trend Micro by calling +353 217 307 300 phone number Click down if you have unsuccessfully reached Trend Micro by calling +353 217 307 300 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +353 217 307 300 phone number

100%
Confidence score

Ireland

+32 15 281 480

Click up if you have successfully reached Trend Micro by calling +32 15 281 480 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +32 15 281 480 phone number Click down if you have unsuccessfully reached Trend Micro by calling +32 15 281 480 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +32 15 281 480 phone number

Belgium & Luxembourg

+45 43 398 005

Click up if you have successfully reached Trend Micro by calling +45 43 398 005 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +45 43 398 005 phone number Click down if you have unsuccessfully reached Trend Micro by calling +45 43 398 005 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +45 43 398 005 phone number

Denmark

+358 401 880 500

Click up if you have successfully reached Trend Micro by calling +358 401 880 500 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +358 401 880 500 phone number Click down if you have unsuccessfully reached Trend Micro by calling +358 401 880 500 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +358 401 880 500 phone number

Finland

+33 176 686 500

Click up if you have successfully reached Trend Micro by calling +33 176 686 500 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +33 176 686 500 phone number Click down if you have unsuccessfully reached Trend Micro by calling +33 176 686 500 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +33 176 686 500 phone number

France

+49 811 8899 0700

Click up if you have successfully reached Trend Micro by calling +49 811 8899 0700 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +49 811 8899 0700 phone number Click down if you have unsuccessfully reached Trend Micro by calling +49 811 8899 0700 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +49 811 8899 0700 phone number

Germany & Austria

+39 292 5931

Click up if you have successfully reached Trend Micro by calling +39 292 5931 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +39 292 5931 phone number Click down if you have unsuccessfully reached Trend Micro by calling +39 292 5931 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +39 292 5931 phone number

Italy

+31 202 182 270

Click up if you have successfully reached Trend Micro by calling +31 202 182 270 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +31 202 182 270 phone number Click down if you have unsuccessfully reached Trend Micro by calling +31 202 182 270 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +31 202 182 270 phone number

Netherlands

+47 22 128 500

Click up if you have successfully reached Trend Micro by calling +47 22 128 500 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +47 22 128 500 phone number Click down if you have unsuccessfully reached Trend Micro by calling +47 22 128 500 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +47 22 128 500 phone number

Norway

+48 224 863 450

Click up if you have successfully reached Trend Micro by calling +48 224 863 450 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +48 224 863 450 phone number Click down if you have unsuccessfully reached Trend Micro by calling +48 224 863 450 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +48 224 863 450 phone number

Poland

+7 495 252 3380

Click up if you have successfully reached Trend Micro by calling +7 495 252 3380 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +7 495 252 3380 phone number Click down if you have unsuccessfully reached Trend Micro by calling +7 495 252 3380 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +7 495 252 3380 phone number

Russia

+34 913 697 030

Click up if you have successfully reached Trend Micro by calling +34 913 697 030 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +34 913 697 030 phone number Click down if you have unsuccessfully reached Trend Micro by calling +34 913 697 030 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +34 913 697 030 phone number

Spain

+46 84 441 601

Click up if you have successfully reached Trend Micro by calling +46 84 441 601 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +46 84 441 601 phone number Click down if you have unsuccessfully reached Trend Micro by calling +46 84 441 601 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +46 84 441 601 phone number

Sweden

+90 212 367 4422

Click up if you have successfully reached Trend Micro by calling +90 212 367 4422 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +90 212 367 4422 phone number Click down if you have unsuccessfully reached Trend Micro by calling +90 212 367 4422 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +90 212 367 4422 phone number

Turkey

+86 212 603 7676

Click up if you have successfully reached Trend Micro by calling +86 212 603 7676 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +86 212 603 7676 phone number Click down if you have unsuccessfully reached Trend Micro by calling +86 212 603 7676 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +86 212 603 7676 phone number

China

+852 26 120 099

Click up if you have successfully reached Trend Micro by calling +852 26 120 099 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +852 26 120 099 phone number Click down if you have unsuccessfully reached Trend Micro by calling +852 26 120 099 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +852 26 120 099 phone number

Hong Kong

+91 116 621 3200

Click up if you have successfully reached Trend Micro by calling +91 116 621 3200 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +91 116 621 3200 phone number Click down if you have unsuccessfully reached Trend Micro by calling +91 116 621 3200 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +91 116 621 3200 phone number

India (New Delhi

+81 353 343 618

Click up if you have successfully reached Trend Micro by calling +81 353 343 618 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +81 353 343 618 phone number Click down if you have unsuccessfully reached Trend Micro by calling +81 353 343 618 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +81 353 343 618 phone number

Japan

+63 29 956 240

Click up if you have successfully reached Trend Micro by calling +63 29 956 240 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +63 29 956 240 phone number Click down if you have unsuccessfully reached Trend Micro by calling +63 29 956 240 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +63 29 956 240 phone number

Philippines

+27 110 123 609

Click up if you have successfully reached Trend Micro by calling +27 110 123 609 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +27 110 123 609 phone number Click down if you have unsuccessfully reached Trend Micro by calling +27 110 123 609 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +27 110 123 609 phone number

South Africa

+82 25 610 990

Click up if you have successfully reached Trend Micro by calling +82 25 610 990 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +82 25 610 990 phone number Click down if you have unsuccessfully reached Trend Micro by calling +82 25 610 990 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +82 25 610 990 phone number

South Korea

+886 223 783 666

Click up if you have successfully reached Trend Micro by calling +886 223 783 666 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +886 223 783 666 phone number Click down if you have unsuccessfully reached Trend Micro by calling +886 223 783 666 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +886 223 783 666 phone number

Taiwan

+66 26 350 455

Click up if you have successfully reached Trend Micro by calling +66 26 350 455 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +66 26 350 455 phone number Click down if you have unsuccessfully reached Trend Micro by calling +66 26 350 455 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +66 26 350 455 phone number

Thailand

+971 44 573 087

Click up if you have successfully reached Trend Micro by calling +971 44 573 087 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +971 44 573 087 phone number Click down if you have unsuccessfully reached Trend Micro by calling +971 44 573 087 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +971 44 573 087 phone number

UAE

+84 437 186 424

Click up if you have successfully reached Trend Micro by calling +84 437 186 424 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +84 437 186 424 phone number Click down if you have unsuccessfully reached Trend Micro by calling +84 437 186 424 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +84 437 186 424 phone number

Vietnam

+55 112 149 5655

Click up if you have successfully reached Trend Micro by calling +55 112 149 5655 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +55 112 149 5655 phone number Click down if you have unsuccessfully reached Trend Micro by calling +55 112 149 5655 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +55 112 149 5655 phone number

Brazil (Sao Paolo

+52-553 067 6000

Click up if you have successfully reached Trend Micro by calling +52-553 067 6000 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +52-553 067 6000 phone number Click down if you have unsuccessfully reached Trend Micro by calling +52-553 067 6000 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +52-553 067 6000 phone number

Mexico

More phone numbers

Trend Micro emails

legalnotice@trendmicro.com

100%
Confidence score: 100%

Support

Trend Micro address

225 E. John Carpenter Freeway, Suite 1500, Irving, Texas, 75062, United States

Trend Micro social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 09, 2026
View all Trend Micro contacts