What a bad delivery company tie up
I have ordered my dream bed in Dreams.co.uk, the Berkeley Black and walnut along with 2 bedside tables.
After 30 days of wait, I got a call from the delivery company (DandI Solutions - so called world class deivery and assembling) on one friday and said it will be delivery Tuesday. I was eagerly waiting for the delivery.
Unfortunately there was some delay (not sure what happened), and got a call on Monday saying that it will be delivered on Thursday.
I got a message on Thursday at 9.20 from the delivery van driver that, delivery will be between 10 and 2 (this is UK style message).
That time I was away in GP Surgery for appointment for my daughter and returned home at 10.04. Even I told the driver that, I will be bit late and will be in home around 10.10.
But the driver who doesnot have enough patience to wait, left before I reach home. Now the super dooper delivery company DandI saying that, it can be delivery next week only. Do I really need to wait for next tueday and taking off, open my house door for them and wait from 10 to 2 all day?
The complaint has been investigated and resolved to the customer’s satisfaction.