DoubleDown Casino
Reviews and Complaints

I just lost 15.5M coins this morning. I play this game everyday and to earn daily bonus as well. And today, I login and all my coins disappeared. Does anybody know how I can get them back? Thanks.

On the evening of Tuesday 30/10/2012 I bought 3 times 35 millions chips for 145€ which were debited from my bank account, I played slots machine, first "thanksgiving slots" I had the acorn bonus tomore than 100, then I played "horoscope slots" I had free spins virgo and I did all the stars, I won a total of 128 millions chips, then I wanted to play "fireworks" and before I start the application is blocked, I return home on facebook to unlock and then when I came back on doubledowncasino all my chips had gone, I found myself at the starting point before I buy chips : 3 millions chips. I think doubledowncasino are thieves, so either you make me 128 millions chips or you repay me my 145€. I tried to contact DDC but I did not answer, I intent to file a complaint for theft, I have already contacted a lawyer friend in Paris. I want a quick answer. According to several players is often happened. Michèle KLIPFEL

Why my 15Million won on a 2nd price slots tournament lost?

Have same issues. When you complain it gets worse! My winnings dropped from +75 million to a negative!

There is nothing honest about this site. It's blatantly obvious the games are unfair. Like how DDC says the odds winning do not vary based on the amount that you bet, as you probably know that's simply untrue. I once sent a them a report for them to explain why they make that claim. This is there answer "The greater the risk the greater the reward" that answer is an admission that the odds do change according to how much you bet. In many ways DoubleDown Casino violates all social and professional expectations of fair play and engages in unethical business practices. In my opinion DoubleDown Casino is a company that is lacking the basic moral principles necessary to run a on-line gaming site.

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Yesterday I bought 36 million chips and played Orange in the Black
this morning with betting on 250, 000 chips. I was really upset that
the 4.5 million chips I won was not added up to my balance, and then
the following small numbers of winning chips were continually not added
up at all, so I quit playing it right away.

This is not the first time it happened to me this morning, and I had
to forego that kind of losses I had in the past. But now I can no longer
tolerate it as I consider this as a robbery. I can’t allow myself wasting
the money.

Would you please explain to me why it happened like this? If I don’t
hear it from you, I will probably have to stop buying chips and not
to play it any longer. Not worth of feeling ripped off!

I went on DoubleDown a few days ago to collect my daily spin and a free gift spin from a friend. After the two spins, the over 7 million in coins that I had earned playing the games and previous spins was lost and the only coins I ended up with were the two spins for that day. I would like all my coins back. I will not buy coins ever again if you are going to take away from me what I earned playing the games.
Sincerely,
Norma Franklin Sauer

mt email address is SHEILACONROY@FIBREOP.CA I GET NOTHING FROM YOU IN EMAILS AND THEY SAID I WON MONEY ON A GAME YOU HAD ON FB. They said the only way was they would send an email which they didn't. This was always the best game and now nothing works out for me. Please make sure my e mail is recorded there so I can get what is offered to me.

I played the red rose tournament and I placed first and I got 10, 000, 000 coins just as the same as the second, third and place, how is that fair when I payed 10, 000, 000 coins to enter. The tournament entry list says that first place gets 1 billion chips, so you better give me what is rightfully mine or I will be spreading the news that you guys are thieves and robing people from the right rewards

dear sir, im claiming the gaming chips for the slots today. please hurry now. I want to be eligible for the pay-outs and the lottery pay-outs too. the big lotto jackpot game to$125 million dollars and the chips listing are the free prpmos are 200, 000 chips-JGCDBT, 250, 000 chips-PGLBZN, 1 million chips, and 3 million chips available-XNRXDR and I want to be the next winner for slots powerball 7 time winner at $125 million dollars. thankyou, thankyou, for the free promos for these events and keep intouch for the tournaments too. thankyou, iris v. Campbell and i.campbell@gmail.com

I did not get my free spin today, November, 4, 2014; and it seems lately that every time I have a large amount of monies I get this disconnected thing; it will say lost connection; retry or something; one day very recently I had over $1, 000, 000 and did not get credits; what is the problem?

I too say why do they have to be so tight after you do purchase. I will not purchase any more either and just do the free. I think they have lost a lot of people over this and I hope a lot more.

The game froze up and then it took all my chips! Please give them back! This is an on going problem with this game. It happens on the spins...Not only does it take my spins but all my chips. This is the Davinci Diamonds Dual Play. I had 1, 889.00 points plus my bonus spin. All of it gone.

15 to 20 spins and nothing, games are so tight, no enjoyment at all, even if u get lucky, it eats it right back, don't buy anymore to satisfy their greed

I 100% agree.
I too have bought credits and they go in under 60secs, what a scam.
And the other thing you have to be careful of is after I bought the credits somehow they have a deal with paypal that you don't have to verify buying extra credits any more and I was not paying attention the other week I was looking at the tv and next thing I know is I have just bought $59.00 worth of chips because it automatically pops up where you would press the spin button and not realising it I had pressed on it but it never asked me to confiem the order or payment it just did it, and I have also seen on my bank statement there was another one as well that I didn't even see it at all.
I went to paypal and they would not refund me but they did remove the automatic purchase thing, but these ### have got me for over $100 that I never even willingly bought and when I told them to refund me or at least compensate me the appropriate number of free chips they too basically told me to get stuffed.
Paypal is supposed to be there to protect my money with purchases but think about it they are getting a cut out of all the millions of dollars doubledown is ripping from people and I agree with you, you spend real money to play for enjoyment because you can't win real money you get nothing for it except some enjoyment but when they just milk it out of you so damn fast it is nothing more than a fraudulent scam.

Doubledown casino is a real joke. You win nothing. The bonuses are few and far between and if you get one it always seems to be the least amount you can win. I have bought and bought credits and they fly away like a jet plane, Over 4, 000, 000 credit and I got free spins one time. your winnings are times 10 time your total spin BIG WIN of 320, 000 a big 16 free spins wtf . When I spend my own cash to play your stupid games I would like to play for awhile, not have to pay Doubledown Casino. This is supposed to be fun but you can not have fun watching your credits go up in smoke. I work hard for my money and so do the other people playing so stop screwing people over. I have played and paid for credits for a long time. My daily bonus game is always under 30, 000 credits and it sucks. Regular players should be treated better.,

My 33 million points disappeared today and never came back. I have been having trouble this week with that happening. but usually they come back but not today. The date today is December 7th 2024 . my facebook account is carolnanameek@gmail.com

Thank you for your help

At some point Double Down added a Max Bet button right next to the spin button making it pretty easy to accidentally press it and lose most of your chips in one spin. The first time it happened they restored the chips but the next 2 times they appear to be ignoring my request to make it right.

I am using my visa card to get more chips its the same card you have on file ending in 5769 but it said its not a good card and I need to use another card I dont have another card this is my card I use all the time so I dont understand what the problem is

I was playing Elegant Fortune betting 30K or 50K and it appeared DD was changing from jackpot slots to regular and when screen returned I had 1 million points instead of the 30 million prior. This is the 4th time this has occurred. I really don't understand why this happens and it is unethical!

I have spent a lot of money over the years, playing your games and about a lot of fun but lately the payouts are terrible. I buy chips and they’re gone in no time. Can’t accumulate anything. Seems like a waste of my time lately and the wheel spins are so tight. Really disappointing.

Today my points disappeared from 275000 to 15000.noon on Jan 15.

I am ( was ) level 80 player and have just spun 87M..I got no BIG WINS only 1 scatter win which gave me 240k and I was getting the lowest of wins after spinning 10-12 times..The highest I got was twice my bet back...I was playing 500k a go and was skint within less than 10 minutes..

26 mil I had..I played the werewolf game at 200k a go, every win I got was 16k or 40k having spun numerous times..I got ONE scatter win..it gave me 72K! and said AWESOME!...buy more chips?! get stuffed

this site is a f___ing joke! the more chips you play, the less bonuses you bet. i think they actually turn them off! 400 spins and not one bonus round. no more of my money!