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4.1 1 Review 283 Complaints
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DoubleDown Casino Complaints 283

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F
3:07 am EDT

DoubleDown Casino Scammed by double-down casino when purchasing chips

On 10/6/21 at 1.39am, I wanted to purchase 300, 000, 000 chips for US$99 (A$129.68), when I clicked on the purchase, I only received 100.000.000. At 1.47am I contacted Support and explained what had occurred and asked for a refund and told them I hadn't played since receiving the incorrect number of chips and they were available to be returned.

Support replied that they had sent my message to the Game Developer and if I hadn't a reply from them in 72 hours, I should contact them. I did this, but was told that I should contact the developer. I was given a code to contact the developer, however, I could not understand their directions.

I wondered why I would need to contact the developer, because I hadn't been playing and believed it was a payment issue. I relayed this information to them, but didn't get any help whatsoever, so I asked if a manager could contact me. I received a reply that said they were unable to take further action and my case was closed by them.

I am very surprised this chips error wasn't resolved easily with both parties satisfied. I think the attitude left a lot to be desired and those responsible should be reprimanded severely, because it ruins your casino's reputation. It's penny wise, pound foolish. I have been very happy playing on Double-down and I've played for many years. Because of this disgraceful treatment, I will not be playing Double-down any longer.

Freda van Onselen Australia [protected]@yahoo.com.au

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1:42 pm EDT

DoubleDown Casino Doubledown casino

I made an honest feedback comment on the DDC site and suddenly found myself blocked from typing again. I was not rude. I just told about my gameplay. Not only that, but my gameplay nose dived after tha to 1 win in 15 and a total of 44k returns on every 2M I bet in a session for. I got 20 win spins and it paid nothing, the feature wins paid less than my actual bet and the daily spin values never exceed 85k. This has continued every day for over a week now. One thing I did discover is that almost all of those commentors on the DDC page are fake accounts or DDC staff or maybe even bots. Oh well. No more DDC for me :)

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Mike Krueger
, US
Jun 28, 2021 2:26 pm EDT

I assure you I am not a fake player but you can rest assured that Double HackDown Casino has alot of fakes. These low life crooks create guest name after guest name and you can always tell because those guest accounts always win in the billions and billions yet no one else does! These crooks cannot even scam and hack well enough to not get caught, LMAO

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susananne97@yahoo.com
medway, GB
Jul 27, 2021 10:28 pm EDT

Yep. I agree

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M
3:04 am EDT

DoubleDown Casino chip balance

on 5/19 or 5/20 381, 000, 000 chips were taken from my chip balance over night or next a.m. I played the night before, the next sfternoon went into my account and there were only 15, 000, 000 chips left in my account hopefully you can find out who SCAMMED them out of my Double Down account... Thank You MIKE MATTEO

Desired outcome: my chips are replaced

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10:29 pm EDT

DoubleDown Casino free games

i love when you get free games but you win no coins ... i have been playing for probably 10 years and you never win.. i get up to 100 thousand then it takes it all back.. im done going to find something else to play bye

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5:01 pm EDT

DoubleDown Casino Winning just doesn't happen on Doubledown anymore !!

Been playing your slots for 7 years now and now the slots dont pay squat. If a real casino operated like this no one would play there. Loosen up the slots a little so a player can actually have some fun and maybe win once in a while. Its not real money so maybe fun is more important. I guess your fake chips are very important to you all. I hope you actually take this in to consideration as my wife and i play everyday, but its getting frustrating not seeing anything pay after 2 weeks.

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Mike Krueger
, US
Jun 28, 2021 2:28 pm EDT

Biggest scammers and hackers online. Proven yet nothing is ever done about it. They continue to lie, cheat, and steal from innocent people.

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S
3:23 pm EDT

DoubleDown Casino My iPad works perfectly. Doubledown seems to deliberately stall whenever I have a chance to actually win something.

Rarely can I play a high limit game. I tried today and after three 9mil spins got a chance at a bonus. Wow! And the, predictably the game stalled and would not allow me to continue. My iPad worked perfectly and all other game sites were perfect as well. So disappointing and absolutely not the first time I have lost out on your site!
I like your games but am just plain disgusted with your site.
Facebook: [protected]@yahoo.com

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12:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino can't buy coins????

Every time I try to buy more chips, it doesn't let me! Just stays in the "Waiting for Purchase Result". Can you help me get this fixed? Why won't the program allow me to purchase coins?

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9:14 am EDT

DoubleDown Casino Games running slow... Not receiving all my free games

I am getting to the point where I am so done with Double Down Casino. All it does is eat the money that I have, trying to force me into buying to continue to play, some games run so slow that it is totally annoying and not work playing yet it affects my daily crap that I try to get done to get extra money. The daily thing is not worth the money you have to spend can't even get anything, even on the grand wheel; I end up getting 850, 000... Whoopee... I only spent Millions. I am getting ready to move on to a different online casino game that perhaps gives you more and doesn't run so damn slow. Have a good day, just wanted to are my frustration!

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11:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino Lost multiple millions of credits when asked to sign in with FaceBook

I had registered as a guest via my email and have played double down casino for several months building up over 128, 000, 000 credits when all of a sudden it asked me to sign in via my FaceBook account and I lost all credits except for 1000! It happened on March 29th at 8:30 p.m. Pacific time. My account is under [protected]@gmail.com and transferred to my FaceBook account Susan Main. I worked to hard to collect these credits to lose them because I was lured into signing in with FB. Resolution would be to reissue the credits I had collected by the morning of 3/29/2021 before having it wiped away. I will not play on this app again.

Desired outcome: Return credits to my account

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Alexander Adam
, US
Jan 20, 2024 7:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have just lost 298,000,000 and nobody is bothered

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9:34 pm EDT
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DoubleDown Casino doubledown

have not been ablt to play for 3 days site will not ope screen is black

Desired outcome: wang to collect points and play

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3:30 pm EDT

DoubleDown Casino Will not download for last 3 days

Will not download doubledown game

Desired outcome: Download

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7:35 am EDT

DoubleDown Casino The greedy slot software

Let's talk about the greedy and cheating software slots. Let's face it the software was made for DoubleDown Incorporated to profit not people to enjoy the chips they have. You're not going to let the players win big cause if they do then they won't buy chips. I live in Vegas and real slots don't spin 20-30 times in a row and not pay out 1 dime back. This is constant almost non stop! Finally after 20 spins you hit a pay out but it's the smallest possible win you can get. Then right back to not winning 20-30 more spins. The software is designed purely for corporate double down to benefit! It's fixed and it's quite frankly wrong! DoubleDown prays upon the lack of ability from customers being able to stop playing when they lose. Profiting off of people's addictions while filling your wallets without a conscious. Well let's just say you better bring a lot of suntan lotion when you die! There's a special place for you!

Desired outcome: There won't be cause they could care less

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2:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino Says play free but no way to unless but chips

DoubleDown Casino - you have just lost a very loyal customer. When I started playing your games many years ago it was fun. Not so anymore. Being someone who knows a bit about software programming, I know you have changed your site to be less about having fun and made it more now about making money at the expense of your players. As a small example of this, over the course of just a few days I spent over $500 for over 5, 000, 000, 000 chips, and within a short period of time, and making modest bets, I lost them all. Not once did I win at any of the games I played. The simple law of averages says I should have, but because of your cheating ways, I did not.

Your programmers have changed all the rules of all the games and continue to do so. The bonuses are changed so that you cannot get anywhere with them, the winnings are now so cheap that you cannot play for any length of time without having to buy more chips. All of the games are now cheats and thieves.
No more. And in fact I will be pursuing ways to make sure you do not do to anyone else what you have done to me. If it takes pursuing legal action as I have seen others have done in the recent past, so be it.

Desired outcome: Change the games back to how they played before and credit me the 5 billion chips I lost

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11:50 am EST

DoubleDown Casino steeling from cutomers

this site treats it like its a real casino where you win real money i have spent over embarrising to say over $3, 000 to just be entertained and not one time did i ever win a jackpot i have deposited over $500 $100 at a time back to back and never won nothing ! come one its not like if i hit a jackpot i was depositing money in my bank account i get im at fault to continue playing but is it right for this company to get away with this$ its just plain steeling. and missleading to who plays it.

Desired outcome: shut this company down and make them pay back the people who has deposited money in there site

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7:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino Double down casino

I have been playing double down casino for years, went to log on and i am getting this message - App Access Restricted: Future off-facebook activity for this app is off.
Do you know why ?
Tried to connect for over a week now, still the same message
It won't let me go into the app and re-install
I have tried everything possible to re-connect to the game

Desired outcome: to be re-connected to game

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2:48 pm EST
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DoubleDown Casino game freezes in bonus round

Doubledown freezes all the time in the bonus round. You lose the money you won & lose your free spins. It doesn't matter which slot game, it always freezes in the bonus (only in the bonus round).
email: [protected]@yahoo.com
This has been happening for the last month.

Desired outcome: Please fix issue

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K
10:55 pm EST

DoubleDown Casino There's no more poker games

There's no more poker games. I used to play texas holdem poker and the game went away. I purchased tokens for this game and have no desire to play any other games. I want a refund for the tokens that I have, Thank you

Keith Carlton [protected]

Desired outcome: refund for the tokens

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Update by Keith Carlton
Jan 09, 2021 3:49 pm EST

The poker games no longer are available. I've paid for tokens and I can no longer play. I want to sell my tokens back. This is useless to me now. I used to play the poker games and are no longer. Someone should have sent a message about this. bigdad_c@yahoo.com. Phone number is [protected]. I would appreciate some feedback on this issue.

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9:54 pm EST

DoubleDown Casino Slot machines

Yesterday I wrote to you about the unsatisfactory way Pixies of the Forest was playing. I told you I had purchased 3 packages for $99.00 each totaling $300.00 dollars and 900, 000, 000 chips. For all of that, I only got 2 bonuses and my $300.00 ran out in a little over an hour and 30 minutes because I did not get any bonuses to keep the game going. Today I just purchased $100.00 dollars and 300, 000, 000 chips and did no get any bonuses and my chips were gone in 30 minutes. I have been playing this game for years and have never experienced anything this ridiculous. I realize that this is a win and loose game. But what is going on here is not that. WHAT ARE YOU DOING WITH THESE GAMES? THIS IS A SICK FORM OF STEALING PEOPLE'S MONEY. I request an answer and to be reimbursed for all of the chips I purchased from these 4 chip packages. EXTREMELY ANGRY AND DISSATISFIED CUTOMER

Desired outcome: Response and reimbursment

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Freda van Onselen
, US
Jun 20, 2021 11:41 am EDT

Yes, I've noticed this too, very few wins and not worth playing at this casino. Customer Service is shocking and it appears they are not trained at all. They should follow companies like Dyson, whose customer service people are fantastic and a bit to deal with.
I've recently put in a complaint ok n this Site, but I'm not expecting any action, because Double-down casino don't care about their clients obviously. They've lost me too and I've been a patron for many years. Good bye and good riddance Double Down, start listening to your clients or you'll eventually go down by with better casinos opening constantly and competition.

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Gary Helmers
, US
Feb 20, 2021 11:58 am EST

this has happened to me too! im embarassed to say a have spent more then $3, 000 on this site and its pure BS. they treat there site like it a real casino like were going to cash out and deposit back in our bank account i spent over $500 and lost within 2hours this is plain out right steeling! something needs to be done to shut this company down and refund the people they stole from

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6:33 pm EST

DoubleDown Casino System malfunctions

The problem I am having playing the progressive poker games is that the system either prematurely signs in out or does not recognize my winning hand. I am constantly folded out of the hand although I have a large bet invested in the hand. Please review my account and let me know what the problem or fix is. I enjoy playing on the web site and play every day. Thank you, Tom

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6:47 pm EDT

DoubleDown Casino doubledown casino

i purchased 2x money to play and i was charged 3x. please i want my refund. i was charged through google and i was cheated out of money

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About DoubleDown Casino

Screenshot DoubleDown Casino
DoubleDown Casino offers a variety of online casino games, including slots, blackjack, roulette, and video poker. Accessible through their website or mobile app, users can play for free with virtual chips or purchase additional chips for extended play. The platform simulates a casino experience without real money gambling.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

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- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

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Follow these steps to effectively file a complaint against DoubleDown Casino on ComplaintsBoard.com.

Overview of DoubleDown Casino complaint handling

DoubleDown Casino reviews first appeared on Complaints Board on Aug 9, 2011. The latest review Mixed Feelings About Doubledowncasino was posted on Mar 24, 2024. The latest complaint purchased chip package. did not receive it was resolved on Nov 02, 2013. DoubleDown Casino has an average consumer rating of 1 stars from 1273 reviews. DoubleDown Casino has resolved 8 complaints.
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    605 Fifth Avenue South, Suite 300, Seattle, Washington, 98104, United States
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    Jun 17, 2024

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