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4.1 1 Review 283 Complaints
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DoubleDown Casino Complaints 283

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J
8:16 am EDT

DoubleDown Casino Locked out of high limit and losing 97% progress.

I love this game and I am a loyal player. I’ve played well over12 years. I’ve even purchased multiple times. I do not complain, however, I have on a few occasions been locked out of the high limit room. I finally got in today and lost my 97% progress. I faithfully play daily it is my fix as I’m not able to go out often. I missed Saturday as I was in the emergency room. It’s just the principle of it all. I can’t afford to buy at this due, due to food etc is more important. I know these games are preset to lose, especially daily challenges that I do daily and lose millions to win 50k. You know what, it’s all good, I get it. Just frustrating to be kicked out and denied all my progress. Thank you for listening! God Bless.

My email is [protected]@hotmail.com.

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J
9:29 pm EDT

DoubleDown Casino Purchased 400,000,000 credits for $99.99, they disappeared

Wife's 82nd birthday May 5, 2022, I purchased 400,000,000 credits for $99.99 at about 7:11 am on her computer. The credits showed in her account and I immediately X'ed out of the program by 7:13 am and shut her computer down. She got up at 8:15 and logged in a bit later and the credits were gone. I do not play the casino games, I only play Texas HoldEm. I did not push one button to play the credits. I sent a message to Doubledown and they responded that the coins were played using our IP address on a Cats game between 7:28 and 7:33. They were not going to refund our money or correct the situation. Her computer was absolutely shut down 7:15 am and not started up until after she got up at 8:15 am.

Following is the Facebook receipt of the purchase:Payment Details

Item: High Roller

Date: Thursday, May 5, 2022 at 7:11 AM

Payment ID: [protected]

App: DoubleDown Casino – Vegas Slots

Purchased With: Credit card

Subtotal: $99.99 USD

Tax: $5.50 USD

Price: $99.99 USD

Total: $105.49 USD

In the receipt is a link to dispute the charge, I used the link and to dispute.

Following is the email exchange:

Hello,

Thank you for contacting us, and I’m sorry for any frustration you’ve experienced.

After thoroughly reviewing your chip logs, I was unable to locate any instances in which chips were unexpectedly lost or your account was at the balance you described. Our records show that most of the chips in question were played down on Cats between 7:28AM & 7:33 on 05/05/22.

In the future, please feel free to go directly to our Help Center (http://support.doubledowncasino.com/) for all your DoubleDown Casino questions, as we can respond more quickly to your concerns when contacted through our own site.

If you are unable to access our Help Center, try emailing us directly at [protected]@doubledowncasino.com.

Thank you for your patience and understanding.

Regards,

Jon

My Response:

Jon: What you written is absolutely, unequivocally wrong. Today is my wife Joyce's birthday. I got up and made coffee Knowing she wanted chips in double down, I logged in at about 7:15- 7:30 and bought 400,000,000 for $99.99 plus tax. I saw the counter register the 400,000,000 chips and X'ed out of the program. I DID NOT PLAY ANY GAME! Joyce is 82 and does not get up until around 8:00 or later. I asked her to log into Double Down.. She logged in and all of the chips were gone. SHE DID NOT GET UP UNTIL 8:00 am.! WE HAVE BEEN SCAMMED. I AM PLACING A HOLD ON OUR CREDIT CARD. Sincerely, James E Ritsch

Jon's Response:

Jon (DoubleDown Casino)

May 6, 2022, 9:17 PDT

Hello Jim,

I do understand your frustration. I did some additional digging and the IP address from the session is the same IP address from every other session that has been played. If you share your computer and/or mobile devices with others, we recommend consistently logging out of any accounts where you have sensitive information, stored payment methods, and/or accumulated items that could be used or lost, such as virtual currency.

If you are logged in automatically via browser cookies, anyone using your computer can access your accounts. If your login is active, we have no way of identifying whether it is you or someone else using your chips.

We cannot replace chips that were played down through wagers and normal gameplay. We can only recommend increased security awareness and apologize for the inconvenience.

Regards,

Jon

Her computer is not shared. We are 82 and both have our own. We shut our computers down every night. Neither of us use cell phones for internet.

Thank You, Jim

Desired outcome: #1 put the chips into the account. #2 Refund our money

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W
5:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino Account issue.

my previous id number is [protected] name willy quintana gender female my facebook account has disabled because of hacked i opened new account double u id [protected] which i can play on my phone could my account be 5138025 be replaced with [protected] my face book account was hacked on 4/20/2022 by someone using or putting the name under my profile picture as Dustin Adrian. And he is now using my facebook to try to hack other accounts this has been reported and trying to resolve with facebook.

The email associated with my account for Willy Quintana is

[protected]@yahoo.com or [protected]@gmail.com

Desired outcome: to have old account replace new account as I had over 200 million coins and high status got free wheel every 3 hours etc

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K
12:50 am EDT

DoubleDown Casino nothing new!!!!!!!!!

Your payout is the worst of all online casino sites!

It makes me mad every time I spend any money on DoubleDown! Learning from experience I will play on other casino games that pay so much better! The ONLY thing that is good about DoubleDown is the games that I like!

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L
11:56 am EDT

DoubleDown Casino Purchasing points

Just purchased 350,000,000 for $99.99 ten minutes ago. Transaction date 4/16/22 at approximately 11:20 AM. Took the offer to purchase another 350,000,000 points for an additional $99.99 but only received 100,000,000 points! Please respond asap in order to correct this issue

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S
3:15 pm EDT

DoubleDown Casino Credits removed mid game

As I was playing my first of 6 bonus spins ( my first spin got me $ 4,500,000 The game switched back to the home screen without any winnings, however they DID take the credits I had bet. Customer service was awful. Was offered a tiny fraction of what was lost.

DO NOT USE THIS APP!

They ask for REAL MONEY, but can't even keep track of any credits. Play at your own (certain) risk. There are plenty of slots out there , unfortunately I got duped by this one. Do yourself a favor and stay away from DOUBLE DOWN CASINO

Desired outcome: Refund of of $4,500,000 + 6 free spins

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M
4:33 am EDT

DoubleDown Casino I never made a purchase through this app. But money was missing from my account.

I recently went through my Google play account and noticed that my account there had quite alot of points in it. Curious to what these points are for and what to use them on I start looking into how I got points. Well through the records of Google it shows what I've purchased to get these points. And it has 2 purchases from Double Down casino in my points that I never made from a year ago. I know I wouldnt spend money on a game like this because I have spent money on game but only a 2 or 3 dollars that the most is all I will spend on a game. And that is shown in my points receipts. I dont know how this came about and I know I wouldnt spend $21.99 on a damn game and then the other is $9.99 for some [censored] I didnt even buy. How I never seen this on my card I will never know. But I was curious to why my account was missing money. I will be looking to finding out what the hell happened to it even if I have to lawyer up. This isn't fair.

Desired outcome: Return my money plus interest back to me.I dont make purchases of this magnitude to play a game.

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S
12:29 pm EDT

DoubleDown Casino error code df-dferh-01

I purchased credits on the double down casino app. It gave me an error code and said purchase did not go through however my discover card ending in 7499 was charged the $89.99. I purchased the 300 M chips package with a $10.00 play balance in my google play, for a total of $99.99. I am playing as a guest. Please let me know if I need to contact discover to get this credit, or if you are able to give me my play credits. Thank you, Susan Wright

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G
3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino Being charged twice for one purchase

On March 26 I purchased 1 trillion 500,00 chips and cost was $630,04, My bank had 2 withdrawals of this amount - one charged to CIBC Visa x8q7a8 and one to Facebook 7tk76300.04-v Please give me a refund - I will never purchase again until this is resolved

I don't know what other information you require

Please let me know what the important information you want that is missing. My password for DDC is Demersky 12 and for facebook Demersky 25gh

I only made one purchase but got charged twice for it

Desired outcome: Refund of one of the charges - one charged to CIBC Visa or give me another 1 trillion 500 million chips

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K
10:41 pm EDT

DoubleDown Casino game not working correctly

hip hop hogs it spins and won't stoop..takes my coins over and over..then in the bonus game with them Gold keys it goes completely off.have to restart phone..i have lost millions of coins on this game and it is aggravating..just takes the coins and hits the same exact bonuses over and over and some spins..never get anywhere..rigged..or really messed up bad

Desired outcome: I think I should be reimbursed my coins..i didn't know how to do a video while playing..that is a photo..it would not stop spinning

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G
6:46 am EDT

DoubleDown Casino Purchase of tokens today March 28, 2022

Total charge was $630.04 but you charged me twice -once from a Visa account and second from my Debit Card - cancel the Visa charge and leave it charged to my debit card

The visa one to cancel was CIBC Visa x8Q7A8

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M
9:28 am EDT

DoubleDown Casino Pay back in real money what you have stolen from people the last 10 years.

These people at Double Down Casino; from the upper management to the customer service reps are nothing but liars, cheaters, and thieves. They can also be classified as low life scammers and hackers. As well, they seldom if ever replay to feedback and on the very slim chance they do, they are nothing but bold-faced lies. The ONLY winners on this so-called casino are the names that they either choose or the names that they self create! it has been proven time and time again! How they are allowed to stay in business is truly beyond belief! There is absolutely nothing legitimate about their games. The games are indeed the epitome of hacking and scamming! They do nothing but continue to lie, cheat, and steal from the customers! If you give them money for their worthless virtual chips then you are a bigger fool than them!

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C
4:17 am EDT

DoubleDown Casino Continuous kicking off app while in free spins and not allowing free spins upon getting back on casino

March 16th, 2022, at 3:07 AM Double Down Casino kicked me off at the beginning of free spins of ^rolling in the gold^ game. When I got back in the casino and on the game, they would NOT allow me to finish and had increased the denom minimum from $15,000 to 250,000 coins. If this had happened only once or twice, I wouldn't be complaining. But it has happened over and over again. I've only played on due to loving their games. But surely there has to be consequences of their actions. Surely.

Desired outcome: Consequences for inappropriate actions.

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L
6:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino Purchasing chips

On March 11, 2022 I attempted to purchase chips...I kept receiving an error code and was advised my purchase was cancelled and to try again...I tried different number of chips with the same message...My Discover card sent me an email asking if these purchases were declined and I advised that they were..I was shocked to find out all the times I tried, the purchases were going on my credit card and I never received any chips.. have advised the Discover card that will not pay for these...I did a search on my tablet and found these..the below are the times attempted to make purchases: 6:18pm I tried 3 times to purchase the High Society..at 6:25pm tried 3 times to purchase 4 Ace High Society..at 6:40pm I tried to purchase Ace Society and Ante up at 6:55pm..Please advise me what you are going to do to correct this

Desired outcome: Please refund to my Discover Card

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K
4:42 pm EST

DoubleDown Casino I rate DoubleDown 0/5

I have been playing on DoubleDown for many years. I played daily and made many purchases. I used to get 100,000,000 daily credits free to play as well. I don't know if you have changed owners or what but DoubleDown has the WORST payout of any of the sites I play online. It's not worth playing!

Desired outcome: Return to old ways, betting payout and $100,000,000 payout per day.

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L
9:32 am EST

DoubleDown Casino Chip package

I am disputing the $44.16 charged to my bank account at Regions bank on February 22, 2022.

When I purchase a chip package, I also keep a record so I know which charges are accurate. I did not buy a package or receive chips that had not already been accounted for in prior weeks. This was an extra charge for something that I did NOT request or receive. I did NOT make a purchase at this time.

Desired outcome: Please refund the entire $44.16 to my Regions bank account as soon as possible.

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W
6:12 am EST

DoubleDown Casino Double down casino

I’ve logged into double down casino every day for the past two weeks three weeks I get my bonuses every morning I get up to the 250,000 mark I did it yesterday and when I logged get into the game this morning it had me back down to the $10,000 mark and I have to start all over for another 25 days this is the third time this is happened after I’ve logged into it I want my credits back!

Desired outcome: I want my 250.000 daily credits back!

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K
1:27 pm EST

DoubleDown Casino Double Down Casino Games

I have purchased a lot of "coins", and had recently gotten up to almost 4B (never has that happened before). However, after that I have done nothing but lose and I am now down to 1.2B. It seems that after I purchase coins, I may win a bit, but then I start losing again to the point of where I am way lower than I was before I started. The games I really enjoy have now stopped paying anything, and you have to spin 20 times to get a small payout. This is beyond pathetic. I understand that the cash from sales help pay the company, BUT you can't constantly take our money then change the play to where we lose all the time. I have lost a ton of money/chips. I used to enjoy playing, but now it's more frustrating than ever. I purchased 2 300MM offers and 1 400M offer just last week and I have basically lost all of that since then. Again, pathetic...

Desired outcome: I would like some reimbursement of the coins taken when the slots I'm playing are "rigged" to not pay out. I'm talking about the over 2B chips I've lost for nothing!

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S
7:06 pm EST

DoubleDown Casino Purchased coins on doubledown casino for $19.00

I purchased 10,000,000 coins and I played 3 different slots. I counted the number of times to a win and the average time to hit anything was 75 spins! My average bet is around 90k. It was a waste of money and I feel ripped off. if I wanted to spend as much money as DD wants for chips that don't win, I'd go to a real casino! I purchased via payPal on the FaceBook app

Desired outcome: Credit me back the money I spent or please credit me another 10,000,000 coins

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F
6:23 pm EST

DoubleDown Casino Game play

I brought tokens to play I got no play! On any game I play I get nothing this has been going on for months it’s only gotten worse as I late, you may spin 100 time and win once No matter what game or amount you lose this is no longer fun you guys had a great fun game years ago! Some how you made it less fun

Desired outcome: Make it so you can win and not lose 99 times out of 100 is a lost give all 900 million free chips

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About DoubleDown Casino

Screenshot DoubleDown Casino
DoubleDown Casino offers a variety of online casino games, including slots, blackjack, roulette, and video poker. Accessible through their website or mobile app, users can play for free with virtual chips or purchase additional chips for extended play. The platform simulates a casino experience without real money gambling.
How to file a complaint about DoubleDown Casino?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against DoubleDown Casino on ComplaintsBoard.com.

Overview of DoubleDown Casino complaint handling

DoubleDown Casino reviews first appeared on Complaints Board on Aug 9, 2011. The latest review Mixed Feelings About Doubledowncasino was posted on Mar 24, 2024. The latest complaint purchased chip package. did not receive it was resolved on Nov 02, 2013. DoubleDown Casino has an average consumer rating of 1 stars from 1273 reviews. DoubleDown Casino has resolved 8 complaints.
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  1. DoubleDown Casino Contacts

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    605 Fifth Avenue South, Suite 300, Seattle, Washington, 98104, United States
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    Jun 13, 2024

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