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DoubleDown Casino Complaints 283

ComplaintsBoard
L
9:25 am EST

DoubleDown Casino The ever cheating ways of double down. And they only get worse!

A truly pathetic, and putrid company that is run by disgusting morally corrupt, malevolent, sub humans

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Update by Lisa Barto
Sep 15, 2021 2:21 pm EDT

The outcome on this scanky pathetic excuse for a company is always the same. You lose--and they win.
They created their site because they love defeating people and making them feel like [censored]-because they're so unintelligent and have no morals whatsoever-that they don't get it that too much losing crushes your spirit and is harmful to your moral. But this sorry excuse for a company deliberately and with purposeful and willful intent-designs their site to crush you and take-take-take-take from you.
They have it automatically implemented into their software so that if they see you are winning too much--their "Red Alert" goes on and they begin to take away your points swiftly and with a precise rapidness.
Let me give you an example: My points were high up there. I started playing Blackjack and just about every other hand was, "Dealer has Blackjack" in that phony British female voice they use.
Over and Over Again--"Dealer has Blackjack", "Dealer has Blackjack", "Dealer has Blackjack". And there's more: If my hand is a 17--theirs is an 18. If I have a 19--they have a 20. If I have a solid 20---they have a 21. But, that doesn't matter because they have set up and programmed their software so that nearly every one of their hands is 2 tens, (a solid 20)for them.
So how do you win when nearly every hand for them--is a 20?
And this is what they do. And they do it "especially" when you are playing Blackjack and they see you have a lot of points. It is an easier way for them to bring your score down.
I know what I'm talking about because this has happened to me every-single-time I have played on their pathetic site.
And they do the same thing with slots. They will take--take--take from you until they have taken so much that when they decide to give you a win-it doesn't even bring you back to where you were.
So...Is this supposed to be fun?
And you gotta love all the fake worthless useless "chips" they "give" you.
Anyone with half a brain knows that Double Down isn't giving you [censored]!
It doesn't cost them one red cent to "give you" you something of no value.
But yet they love to brag about how wonderful they are. And don't think they give a [censored] about your complaints--because they truly do not care one iota about your complaints! Not one!
They will ignore you and continue to steal away your points and throw you right off their site.
I think the biggest joke is that they think their an actual real casino. They are not!
If the way they make their table games and slots ever existed in a real casino-absolutely no one would be going to it-because all they do is make you a loser!
And guess what Double Down Fake Illusionary casin0----"you" are the loser! Not me! I am a winner in my life!
I can't stand-loathe and detest deceitful and wicked, (so called)"companies".
Double Down should be absolutely ashamed of themselves! Ashamed!
But rather, they love doing what they do--Cheating you!
And they will take from you every time! Every-Single-Time----over and over and over again!
The one thing they are excellent at is Wasting your time. Trust me--if you write a complaint to them--they 100% absolutely will not read it--and if they did--they don't give a [censored] anyway.
I repeat--the outcome is always the same. No matter how many points you gain--they will take them all back because that is why they created their site in the first place. To mock you. Upset you. Cush you and destroy you. And they do it on purpose--with deliberate-purposeful and willful intent with malice. Stay Away from them. Because you don't need them---they, need you!
Let's together collectively ignore their site and starve them of what they crave--your wallet and your attention.
Lot them dry up and Rot and Burn in hell!
I wish you nothing but the worst Double Down.
And I hope all the misery you've given to innocent people-returns to you 100 Quintillion times 100 Quintillion times over!

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R
9:43 pm EDT

DoubleDown Casino doubledown casino

doubledown casino running slow cant play game at [protected]@hotmail.com

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7:35 pm EDT

DoubleDown Casino The whole DDC slots app

I just read three DDC created bots having a convo with each other on your fan page-each was replying with the exact same words as the previous . I have also checked out the profile pages of many of the " thanks for chips " and " So much fun " etc etc. The whole thing is a SCAM to lure people into believing the app is fun, fair and all the rest.

I had spun 33M before gettign a win of 120K and I have so many screen shots of scatters, free spins and features paying ZERO. DDC just does not care as any negative comments are removed and if you are able to get a reply from the technical etc it's all the same auto-reply of grey periods, bet less or the slots are playing as they should!

The way DDC treats it's players is vile.

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Justice41ca
, US
Oct 22, 2021 11:43 am EDT

I agree ... I love the contest they have... I have asked over and over again for the names of the winners nope those 10-20-15 players that supposedly won all these chips you will never know.

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R
10:31 pm EST

DoubleDown Casino Online

How do I withdraw my win?

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12:08 pm EDT

DoubleDown Casino Daily challenges

I do the challenges daily. Today you had a challenge to play free spins in the Lobstermania 2 game. Unfortunately this game DOESN'T HAVE FREE SPINS! There is a free game bonus when you get 3 Lobstermania bonus triggers. I got this but it didn't count toward my challenge. So, basically, you created a challenge that does nothing but eat chips because the challenge is IMPOSSIBLE TO HIT. What a scam!

Desired outcome: That Double Down quits scamming their customers

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Justice41ca
, US
Oct 22, 2021 11:45 am EDT

Yep and they set those games to all the sudden not pay out or give free spins. Oh and it is supposed to be live then how come every ones challenge is different?

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Toni Greiner Schutter
, US
Oct 06, 2021 9:51 am EDT

I do believe that this game offers you Lobster game where you pick the lake and continue on or you can choose the free games option. This might be the problem that you are choosing the lobster game rather than the free games.

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PatricklPowers
, US
Sep 12, 2021 7:40 pm EDT

The whole DDC app is rigged to the core

ComplaintsBoard
V
3:17 pm EDT

DoubleDown Casino Money taking from my account without authorization

have sent several request on how to get my 4500.00 back my life savings they have requested to send pictures by phone also explaned to them i do not have access on my phone i have a flip top phone i told them i have all receipts from my bank i could mail them this has been going on for over 1 year i need someone to help me i was forced to retire due to covid i worked in nursing home and lost a total of 80 residents and could not stay due to underline condisions so please can you help me my son is getting married in 2 weeks and this was my life savings it may not be alot to you but it is to me alot of money to be out of half of this money was for he's wedding and know i have noting thank you

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Justice41ca
, US
Oct 22, 2021 11:49 am EDT

There are lawyers currently setting up a case. All you have to do is search class action and it will take you to the site that Washington filed. click through the lawyers page and you will find a option to join class action.

ComplaintsBoard
B
1:31 pm EST

DoubleDown Casino Notice for some strange reason!

I am getting a notice on double down that my content is expired or that I am no longer connected etc. etc.

Desired outcome: Please fix it!

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J
2:32 pm EDT

DoubleDown Casino Purchase of chips on a "free casino" site which is false advertising.

I purchased $59.99 in chips they were gone in one day. I purchased another $59.99 and they lasted 2 days. I then was stupid enough to purchcase $99.99 in chips that lasted 3 days. A total rip-off. Also I was not playing maximum bets which would have probably only lasted 1 hour. You most certainly should not be allowed to advertise "Free casino" particularly misleading to us senior citizens.

Desired outcome: money back

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Justice41ca
, US
Oct 22, 2021 11:52 am EDT

Did you start to lose once the screen changed to where you had to do a refresh? If so I bet that is when you started to lose and no matter what you couldn't even win to save you life. They let you play for a little bit and win. Then when Happy Hour comes up or some other challenge that people want to play then boom you start losing and that is because they want you to buy more chips.

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richardz
, US
Sep 19, 2021 8:01 pm EDT

Agreed

ComplaintsBoard
L
7:29 am EDT

DoubleDown Casino Double down

To Double Down:
Why do you treat people so cruel?
Seriously.
Why?
You truly do nothing but take, take, take.
I go to your site just purely to have simple escapism and fun and you just decimate and demolish me every single time.
Literally — Every Single Time.
I am only trying to have fun here — that's all. Take it easy on people will you. Reprogram your software to be more friendly to people.
But question for you: Why do you take yourselves so seriously?
My conclusion is that you — without question — must want people to lose.
Because it really doesn't matter how much you give in free chips or daily spins because within minutes — no matter how much you give — you literally take it all back. And you do it so horribly with such viciousness. I feel as if you're beating me up and then kicking me off your site when you literally just take "everything" away from me.
Here's a bit of information for you:
Constantly losing-over and over again — even if they are just points in the form of chips — is demoralizing.
Losing so many times over and over-and over — breaks your spirit.
Are you trying to encourage people "not" to come to your site?
Because if so, then I understand — and I have to tell you — you're doing a great job.
Another question for you: Why do you rape and brutalize me when I play Blackjack?
Why do you program your software so that I-as the player-bust 9 times out of 10 — while you guys-as the dealer, just constantly get the perfect hand — and very, very fast — as a result of you giving me bad hand after bad hand, (literally like 20 to 25 bad hands in a row) — and then my points, (chips) are completely decimated.
Why do you do this?
This makes me feel very badly.
It makes me feel like you are out to get me.
Like I am in a den of vipers.
Like I am in a shark tank with millions of great white sharks.
I don't feel welcome on your site.
I feel very much like you are bullies.
I feel you highly deceive people with your, "We're giving you this" and "We're giving you that" rhetoric — because the truth is-is that you very literally and very truly-take it all right back — and you do it quickly.
So my question is why?
Why?
Why are so vicious and cruel to me and to the people that visit your site.
For me — I am not having fun and I end up feeling like What's the use and I become feeling very down and depressed.
I don't expect to win every time, but you make me lose "every time".
Why do you give — only to take right back?
What is the sense in that?
And plus — if you are this way, (which you are) with just what you yourselves give in the form of "free chips"-and they are taken away so viciously and with such cruelty — then I ask you, Why would I ever want to buy any from you?
You seriously need to stop doing this to people.
Why do you do this?
Don't you want to make people feel good?
But I'm really beginning to believe that, no — you don't.
Again — Think about it: Constant losing demoralizes you.
And it is not an enticer to return.
Please stop your extreme selfishness.
Be nice to people.
And you know how you can do that?
I'll tell you: Not by giving free chips — but by letting people win and feel good.
Again — I don't expect to win every time — but you make me lose Every Single Time.
It literally always goes the same way.
Depressing.
Just depressing.
So again — Please stop with your viciousness and cruelty.
Please just stop it.
Enough!

Desired outcome: CHANGE YOUR WAYS

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Kai Leio
, US
Aug 21, 2021 11:16 pm EDT

DoubleDown
Due to COVID I choose to not go out to an actual Casino, so when I come to relax and play DoubleDown on my IPad there is glitches in the software. Constant spinning when I press play and mind you it literally after I get my free coins or purchase coins and within minutes it’s spinning and won’t stop and when it does it don’t win. I’ve spent money constantly to have fun and now there is no fun. You take, take and numerously take within minutes and the joy of being able to play has gone literally DOWN.

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L
5:14 am EDT

DoubleDown Casino You are way to vicious and aggressive! Stop it!!!

I want people to know that are reading this, (because I very much care about people) that you can one million percent-expect that will lose on this vicious and malevolent site called Double Down casino — and every time.
Know this:
They will allow you to have your cheap thrills, but know for a fact — a 100% fact — that they will in only a matter of time — take every bit of it away from you!
They indeed want you to know that they rule and that you will never ever beat them.
I've played on this site and many times made over 200 million and more chips on my own without the purchase of anything.
They allow me to play for a while but thy know when you're doing too well in their eyes — trust me! — They will take what you built up back and take it back with absolute viciousness and spite!
This is the kind of company they are. This is the kind of people that run it.
Know this:
No matter how much you gain — eventually — whether it's sooner — whether it's later — Double Down will want to display their "Alpha" side to you and they will take every single bit of it!
I know because it happens every single time!
You can always expect it to go the same way every single time!
It is an utter and complete waste of your precious time.
They exist to brutalize you an demoralize you.
And they exist to steal from you because they hope you will buy absolute useless and worthless fake money from them in the form of chips — for real actual cash money.
Because think about it: When they say, for instance - Oh! We're giving away 500 Thousand Free chips!
What has it cost them?
Nothing!
Oh yes, Thank you so much Double Don for being so generous giving away FAKE MONEY, (in the form of chips). How benevolent of you!
And thank you for the privilege that if I want to continue to play on your site that I have to give you real cash in order for you to give me fake cash.
Yes indeed! You are an evil, monstrously selfish, vicious and malevolent site.
You're disgusting! And I hope you rot — and burn in hell!

Desired outcome: CHANGE YOUR WAYS

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richardz
, US
Sep 19, 2021 7:55 pm EDT

I share Laura's views of DDC being vile in the way it treats it's loyal players. I removed the app and never looked back

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T
2:41 pm EDT

DoubleDown Casino Your blackjack

You make your blackjack a place that is ful of malevolent spite! You give your own self these wonderful and beautiful hands where you rarely bust but me — as the player who is taking the time to go to your site — you give the most awful hands! You make your own self win more than the visitor to your site!
To me, you ought to be ashamed of yourself for treating people this way!
I'm an excellent blackjack player because I use my wits and my brains and my skill!
You? You program your own software to make it so that you demolish the player!
And don't tell me it's not deliberate — because it is!
The real truth is that you can't stand a good player!
You hate it with a passion when a smart player does well on your site for free without spending one cent!
Go ahead and lie to me and tell me that's not true but I know it is!
Your entire company is malevolent and full of spitefulness to the players!
And you give nothing!
These free "chips", all this "money" is just points! And yet you want to charge for them?
You have a lot if nerve!
Someone should feel good when they leave your site — but you make them feel like losers! You love that don't you!
But you are not a real casino. Not one bit!
I am a winner! But you want me to lose so that I purchase your fake chips!
And many, many others I know for a fact feel the way that I do!
Why don't you make your site a place where people can leave and feel good about!
When a person constantly loses like you make them do — it can really affect someone's psyche.
But not mine! Because I know I am not a loser!
It is double down fake casino that is the loser!
And they are liars!
Because you give away nothing!
Only fake chips which are 100% worthless!
And they cost you nothing to "give them away".
You're all about the money!
You lie! You cheat bigtime in all your games! And yet you love to make yourself look like this goody two shoes company but you are so not! You are an evil, malevolent, worthless site!
Every single one of you there should be ashamed of yourselves for doing what you do to people!
Lie all you want and defend yourself all you want! But if you really cared, you would make your site way more user friendly and not viscious and rip visitors to shreds.
Why don't you reprogram your software to make us-the visitors-experience winning and not being clobbered and brutalized by you.
But apparently you won't do it because you enjoy it too much!
You're pathetic!
I love by the way how your dealer in blackjack just gets the perfect cards to come out of that deck for him nearly everytime!
It is soooooooooooooo obvious that you cheat!
Soooooooooooooooooo obvious!
And the fact that you never do anything about it proves how malevolent a group of people you are!
Like I said — defend yourself all you want. Pretend to be innocent all you want, but you don't fool me!

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C
3:22 pm EDT

DoubleDown Casino To me this is a big scam

Yes...You are nothing but free.I spent thousands of dollars onthe last 2 years...And every day you are worse. The only thing here is buy buy buy ...Never win...Problably you let people win one day and in 2 hours you take the money back.I don't think is fair that we pay 99 dollars for 300 chips that goes in couple hours.You sucks

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D
8:18 am EDT

DoubleDown Casino Games are definitely rigged.

DD has issues. I was playing the challenge stage this morning. I spun over 1000 times and never completed the stage yet. The challenge was to win 3 times in a row X 2. All it does is take your money so you feel obligated to buy more chips. DD states their slots are not rigged. They are rigged. I have notice they let you win, built up your chip count, then it seems they turn off all the bonus stages, and big wins, until you are broke. DD can be a great game to enjoy. But greed for money is what rigs the game.

Desired outcome: Make the games fair. Give more chips for your money.

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Laura Spencer
, US
Aug 11, 2021 5:27 am EDT

You are 100% right. But they will never admit it.
And most of all---they couldn't care less about our complaints. They change nothing! I'm sure they read our complaints--or probably they don't--and laugh! They allow a "complaint board" just to make them "look" fair and honest. But thy are diametrically opposite that!
Here's the reason they will always win: because they have an endless supply of fake worthless "chips". It doesn't cost them a thing to give them to you and when you run out---and they hope you do--and they will see to it that you do---they want you to "purchase" and cha-ching!---then this company gets your cash!
I totally agree that they allow you a certain amount of winning--and then---like clockwork!---it shuts off---and your points go down to eventually zero!
I notice when I start betting higher in Blackjack---All of a sudden, I start getting the most awful hands 25 to 30 times in a row---non-stop!
Nothing they do is a coincidence. Nothing! They have it all plotted out to "get" as much from you as they can.
And don't forget----it costs them nothing to give you "chips". But if you want more because they took them away from you---then they want you to give them actual money!
But of course they love to "look" so benevolent and generous don't they!
I have more respect for the feces of a maggot!--then I do for this joke of a company and the people who run it!

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C
12:07 pm EDT

DoubleDown Casino Casino, ads, temptation

I'm in so much trouble and have serious health issues I can't pay this incredible debt? I don't even remember most of them as I take Ambien to sleep and I believe a lot were done then. I owe thousands (not sure) but maybe 10K? I 67 year old widow, I've lost two sons, my mother who I was taking care of and in May lost my younger sister. I live on a limited income. I am not healthy physically and it becomes too tempting to get promotions to play and make me forget my pain for awhile. I have been diagnosed with chronic heart failure & chronic kidney disease stage 3. I have one daughter left and her children, my grandchildren who I provide everything for, however, with so much debt from using your site I could lose my home. Please I'm appealing to you for help. Life has been so hard that I've used your site to escape reality. I have a gambling problem and I even signed your paperwork to not let me play but when I tried to see if it worked no one stopped me and then I got caught up again. Please, please I'm asking for your mercy, your understanding and help? Cindy
Cindyrly @aol.com [protected].

Desired outcome: All tractions deleted, monies refunded to credit cards and serious means to prevent me from ever trying to use your credit casino or any casino again.

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Justice41ca
, US
Oct 22, 2021 12:00 pm EDT

Cindy,
Same thing happened to me. There is a group of lawyers starting a class action find them and get on board.

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S
7:31 pm EDT

DoubleDown Casino Utterly rigged.

I was spinning 500K a go and not once did I get a win past my bet. Even when I got win spins, they were less than my bet value and I was awarded three lots of those. It played like this throughout my whole session. I never even got a single feature win. The payouts are as if your betting say 50K instead of 500k.

I contacted the report people and I am having a gray period. By which they mean they have the slots set to suck.

I actually went on their fan page and boy of boy there are no negatives at all-sureply a case of any bad reviews removed and leaving 100s of bots, DDC employees and whatever else fake they can pop up to lure unsuspecting buyers believing they are genuine.

I checked a good few of those accounts and all are fake and they type the same BS day in, day out, week after week, month after month! Shameful

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D
5:49 pm EDT

DoubleDown Casino Buying Chips

I don't mind supporting DoubleDown, You really need to up the amount of chips for the money.
I spend $100 at a time. I am at Red Diamond Level, which it is impossible to move up, because of the requirements.
Most of your special chip packages are 300 million for$100. Same thing happens every time you buy chips.
The game lets you win, then in a couple days, you are broke again. I went from 300 million to 3 billion,
All winning stopped, and in a matter of days, Broke. All $100 packages should be at least 500 million.
More people would buy more often. I just came back to DoubleDown a couple weeks ago, after about a year break,
hopefully things would change. But they haven't.

Desired outcome: More Chips for your money.

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Justice41ca
, US
Oct 22, 2021 12:02 pm EDT

But you had to refresh your screen and then started losing.

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Laura Spencer
, US
Aug 11, 2021 5:30 am EDT

NEVER would I EVER spend REAL MONEY on FAKE WORTHLESS MONEY! NEVER! But you are right about one thing. They design their site and program their software with the deliberate intent to MAKE YOU LOSE EVENTUALLY! It happens to all who go their site. And CLEARLY they know it and don't do anything about it because they WANT IT THAT WAY! Go to a REAL casino! At least you can win REAL money that you can use!

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J
3:13 pm EDT

DoubleDown Casino slots

I have played Double Down casino slots for 12 years and spent thousands of dollars rying to win a big jackpot. I will not buy any more. The juice just isn't worth the squeeze. I just keep throwing good money after bad trying to win once in a while. I liked to play the Megabucks slots but it seems like it's impossible to hit 3 megabucks logos. And double diamonds is also imposible to win.

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10:11 am EDT

DoubleDown Casino Slow games

I have issues continusioly with how slow the spins are...non stop with some games, not all. I know that it has nothing to do with my internet service nor anything but your site as I play other games and do not have this issue. Can something be done as this is annoying and makes you not want to play any longer let alone purchase anything. Thank you.

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Roger Hanson
, US
Sep 30, 2021 10:11 am EDT

On my tablet double-down is so slow it is unbelievable!

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J
5:08 am EDT

DoubleDown Casino slot game play

OMG. The slots were just a matter of hitting the spin button and that's pretty much the game play. NO feature wins at all. Only ONE scatter win which paid 192k despite my playing 300k a go and not a win went past my initial bet..At one point I had spent over 8M chips befire finally getting a 16k return. Too many consecutive non wins, then the occasional VERY low win and Within a matter what say 8 minutes my 70M was gone and it was buy more chips...Erm...no..My advice people-never buy from DDC or indeed play DDC as it's just not what they claim it to be. Looks nice, gameplay is smooth and without problems, but the actual play is rigged to the core.

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2:05 pm EDT

DoubleDown Casino Double hack and scam down casino

It really does not matter how many legitimate complaints are made about this more than crooked site because nothing is ever done about it and i mean nothing! they are the biggest scammers and hackers of all the online casinos! from the time a person logs on until the person logs off it is nothing but a joke. These scammers control the daily free spins. These scammers create their own guest accounts and as you have all noticed thats who always win the big amonts. The slot wheels constantly pause and constantly repeat so you win absolutely nothing! facts are facts and we have documented everything. We have also filed suit in a court of law, filed complaints with the bbb and still nothing is ever done about it. These crooks continue to get away with being the scammers, crooks, and low life thieves they are and when confronted with the vast amounts of documented proven evidence they still are foolish enough to try and lie about it. Screen shots do not lie! countless times, and i mean countless times the inept customer service has been contacted and emailed and they neither answer the phone nor respond to the emails! anyone who spends and gives these crooks or ever has should file suit and demand your money back. Needless to say, it wont do any good. Chances are this complaint will get deleted but it does not matter. Others can be written just as easy as this one!

Desired outcome: TAKE AWAY DOUBLE HACKDOWN CASINOS LICENSE TO PRACTICE ONLINE GAMING FOREVER AND MAKE THEM PAY BACK EVERY SINGLE DOLLAR THEY STOLE FROM EVERYONE.

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About DoubleDown Casino

Screenshot DoubleDown Casino
DoubleDown Casino offers a variety of online casino games, including slots, blackjack, roulette, and video poker. Accessible through their website or mobile app, users can play for free with virtual chips or purchase additional chips for extended play. The platform simulates a casino experience without real money gambling.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against DoubleDown Casino on ComplaintsBoard.com.

Overview of DoubleDown Casino complaint handling

DoubleDown Casino reviews first appeared on Complaints Board on Aug 9, 2011. The latest review Mixed Feelings About Doubledowncasino was posted on Mar 24, 2024. The latest complaint purchased chip package. did not receive it was resolved on Nov 02, 2013. DoubleDown Casino has an average consumer rating of 1 stars from 1273 reviews. DoubleDown Casino has resolved 8 complaints.
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  1. DoubleDown Casino Contacts

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    605 Fifth Avenue South, Suite 300, Seattle, Washington, 98104, United States
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  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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