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Domino's Pizza

Domino's Pizza review: Theft and cold food

S
Author of the review
6:21 pm UTC

On 5/29 at 9:25pm I placed an order for 3 pizzas with the Domino's located at 510 S Carrier Parkway #141 in Grand Prairie Tx 75051 for delivery. When my delivery driver Jordan arrived to drop off my food it was COLD. Once I got my order and signed my receipts he then ASKED me for a tip (big no no for me) so as I signed them WITHOUT providing a TIP. I inspected my food and they were COLD! I tried calling the store several times and there was NO ANSWER! This morning at around 4am I received a notification that my total amount from Domino's increased from 22.16 to 25.16. No please understand that I am well aware that it was ONLY 3.00, but also understand that I am a single mother of 3 who has no HELP. I went to the store and tried to explain to him what happened and how I made several attemps to call the store to advised them of how unsatisified I was with my meal and how I was made aware of an unauthorized tip that was taken from my account he became extremely rude. I asked to speak to the store owner or if I could even get a corporate number and he refused. At this point I am so fed up with the lack of professionalism I have received I just want my money back. All 25.16, I was not given an apology, I was not offered to make things right, I was offered NOTHING at all.

Desired outcome: I would like to have the total amount 22.16 plus the additional 3.00 that was STOLEN from me credited back to me immediately

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