Domino's Pizza
reviews and complaints

So I call the store a lot to ask for delivery and I often get we can't deliver because my manager is not here today or I'm by myself today and I'm the only one here at my store and they say we can only do carry out only today often this happens often like today I called today to order delivery today but they said they can't because she's the only person there and the manager isn't coming in today so I'm here by myself I also thought that was pretty unsafe a single female employee in the store by them selves on a Saturday I see the General manager in there a lot in there during the day but hardly ever see any other managers

On Sunday, May 21, after driving home from the beach, we decided to order our favorite pizza from our favorite pizza place... Honolulu Hawaiian. I placed the order online around 4:40 and watched the tracker stall at 4:57 at "quality check." As the minutes clicked by and it never moved to "delivery" I thought maybe something was wrong with the computer. Anyway, at 5:40 I called the store and was told that my pizza was "next" to be delivered... no apology or anything. All she said was they were short staffed. It had been sitting in the warming tray for 40 minutes! At 5:45 the tracker moved to "delivery" and we received our pizza at 6:00. When we opened it, the box was soaked in grease. The pizza was warm, not hot, and when I took a bite, I didn't get the yummy, gooey cheese that I usually got. It was rubbery. We also ordered extra pineapple but I would be surprised if we got extra... didn't look like it. AND there were NO roasted peppers on the pizza (see picture). We still have pieces in the fridge... just not good. I have also been trying to change my email. The one on my profile (james. [protected]@cummins.com) is obsolete (I retired). My new email is [protected]@gmail.com. The store we ordered from was in Rocky Mount, NC.

We are getting harrased by some man at dominoes on 14 don't give them any information we went there and got a call a few mins ago I gave Taran the phone the man asked if we ordered pizza from there he was like yea about an hour ago he's like that's what I'm calling about the man was like well did u or your wife pick it up Taran said I did he's like look I saw you and you were super cute and I wanted to see and know if you'd wanna meet and have coffee Taran asked to repeat what he said he did and then Taran hung up he called right back I answered and he said can I talk to your husband I said no that's not gonna happen he said why are you the gate keeper or somthing I said you do know that I can call your manager and report you for sexual harassment right he says please don't look the three of us can get together and have a good time a 3 some we called to talk to the manager he claims that he can't prove that one his employer did it and that supposedly there system has been hacked and that someone is getting all there info and there under police investigation and yet I didn't even call my order in I did it online cuz he said when u call in someone else does the order not someone from the store and claims there Using a dummy number but it pops up as there number and the guy that first answered sounded just like the man who called us harrasing us

Dear Domino's Customer Service,

I am writing to express my extreme disappointment with your service. Yesterday, at 7:28 PM, I placed an order for a pizza through your app, and it was supposed to be delivered within 90 minutes. However, to my utter dismay, the pizza never arrived.

I had invited some friends over for a get-together, and we were all eagerly waiting for the pizza to arrive. As time passed, we kept checking the app for updates, but there was no update on the delivery status. Finally, after waiting until the middle of the night, my friends had to leave without having anything to eat. This was a complete embarrassment for me, and it ruined our evening.

Your failure to deliver the pizza has caused me significant inconvenience and embarrassment, not to mention the wasted time and money spent on the order. I demand an explanation with compensation and an apology for this gross negligence on your part. As a number 1 Pizza company in the world (which only you claims), I expect better from your company.

If your company and staff is incompetent to prepare and deliver pizza then why even take the order ? And till now after 16hr+ there no email stating the same or no apology SMS/CALL. like really ? And where is my money ? Do Customer need to remind you that pizza is not delivered then you refund them ? totally gross and pathetic.

I look forward to hearing back from you with a resolution to this matter.

Store # 8095 - ordered through the App 2 pizza. One was free due to accumulation of Pie pts and the other was from an order last week that was setting right with anyone, tasted funny

Tried calling store was on hold.

4-12-23, i ordered 2 pizza; 1 pepperoni pizza, and 1 thin crust with beef, peppers and onions. well, i received 2 pepperoni pizzas. What the heck is going on. the driver was courteous and no problems there but my receipt shows what i ordered but i received something different.

This is 2x in 1 week

Christopher Mohrmann

[protected]

[protected]@gmail.com

26094 Sunset Dr

Windsor, VA 23487

I order a small gluten free pizza on 3/25/2023 #767 and they charged me full price and where they should have charged me 11.99 but full price was 22.99. When I order it I did hit the button for the discount. I didn't even notice it till the next day when I happen to check my Credit card. #767 is the ticket number,The store is on main street,in Springfield,Oregon 97478 Store # 7210 Phonr #[protected]. time on the ticket 4:02PM.

Several times in a row now, I have ordered a large with pepperoni, and this is the last straw. I just ordered from you for the last time. There is hardly any cheese on it at ALL. And there are only 20 pepperonis. There is supposed to be 40 pepperonis on a large Dominos Pizza. I know from working there for years. 20 pepperonis, and no cheese. It was all overcooked dough and not even edible.

I do NOT CARE about your food cost. I do not care about your manager's bonuses. I am sick and tired of you being stingy with cheese and toppings. You just lost another customer. There is supposed to be 40 pepperonis on a large dominos pizza and you always put 20-25 every time.

As a company you are not doing well and are losing customers, and you just lost another one, all because you are CHEAP with cheese and toppings. All the other chains are better than you.

I ordered a large pizza from store #2029 in Oshkosh Wi on March 18th, 2023. The order was under the name Lathrop. When the pizza arrived, it had a piece missing! I immediately called the store to report what happened and whoever I talked to seemed to think it was funny. Needless to say, I was not very happy. Having a piece of my pizza missing was nothing to snicker about in my opinion. Very poor customer service! I asked for a manager and got someone else on the phone (not a manager). I asked when the GM would be in and was told the next day at 4pm and her name was Jessica. I call on the 19th and was told that Ryan the GM would be in the next day. At that point, I decided I would probably continue to get the run around. They did send out another pizza which we chose not to eat due to the childish actions on the phone (who knows what was done to that pizza before we got it). We decided a frozen pizza was out best option at that point.

The point of this email is to let you know what is happening at store # 2029 in Oshkosh, WI. Experiences like this will drive your customers away. I love Domino's pizza but I will think twice before ordering it again!

Renee Lathrop

renee12.[protected]@gmail.com

The store number is #3957 Location is Black Horse in Williamstown NJ

I been a customer at this location for about 3 months I order a pizza to be delivered. at my home the Night manager to my order I always order a Thin Crust pizza with sausage with jalapeno peppers on the side. I received my order, and it was a cheese thin pizza. I called the store back and the manager answer the phone I let him know my Oder was wrong. He said my order was correct. I said to him that I always have sausage on my thin crust pizza I then ask can I pay the difference to get sausage on my pizza he told me no if I want it with sausage, I had to pay for a new pizza I ask him why because it was his mistake he hung up the phone on me and I tried to call the store back and he would not answered the phone. So, I had to go to the store to get my money back he told me I order a cheese thin crust pizza not with sausage. I said to him you hung up the phone and did not answer the phone, when I tried to call back. then he still said I was wrong because I did not order the correct pizza then another girl manager came from the back of the store and started to tell me I order the wrong pizza too. then the manager told me he gave me a refund last week. And I said yes, they did because my food was ice cold. He said it would take 8 to 10 days before I will receive my money back on my card, I said to him it should be back on my card within 10 mins like last week. He was so rude and unprofessional to me I will not be returning to this store again He made me fill like I was trying to get free food from them and that is not the case there has been so many times my order was wrong or ice cold or had to wait at least a1 hour to get me food that was order. I would like my money back on my card within 24hours or I am calling a lawyer to handle this matter.

I live in Canal Winchester OHIO. I ordered pizza yesterday and I think it may be the last straw. I ordered and did tracker at 723pm it said Jessica started my order. (Delivery) At 923 pm I went to the store because I was unable to reach them by phone. TWO hours after ordering pizza! When I walked in I asked to speak to the manager. There were TWO staff in the place. I said I ordered two hours ago. She states it is just us here we are doing our best... I said I have been calling to cancel and no one answers. She states they disconnected the phone since they were not able to take anymore orders but they were getting ready to do mine right then. I left and cancelled my order. This is insane! Last time I did curbside and it took 30+ to get it AFTER I got there! AKA they had not started that one either. I bet I have had 4 "free" pizzas lately due to error and I have never used them bc that is painful too. This is quite possibly my last attempt to purchase from dominos after yesterday. Do better for the next people.

I always order piza through dominos and we absolutely love it. WE are stric vegetarian's and always order a veggie pizza. WE just ordered a large pizza and garlic knots on Tuesday, march 7th and were very disappointed with the pizza as the pizza wasn't well done and had a lot of sauce & cheese on it. I hope this wouldn't happen in the future cause we won't be ordering pizzas from Dominos anymore.

I am very disappointed from your services, on aturday nith 4th March 2023 I had placed order Large Pizza I recieved and paid as per bill, when I opened it was burnt and stale, I called my local area serive center but he did not take me serious and disconnect the call, we pay for branded food 100 times more than local food then why should we do compromise on food.

In very polite way im asking for my refund money.

Thanks

Regards

Mrs Saima Shafique

On Sat. Feb. 18th I attempted to use a coupon for a free 2 topping pizza I earned online. In doing so, for whatever reason it didn't give me or I didn't see where to put the offer code in and my order went through. I immediately called the store to explain my situation & was told when I got there they could fix it. In addition to my "free" 2 topping I ordered another med. 2 top. I even printed out the coupon from my e-mail to make things easier, so I thought. When I arrived the lady informed me that she couldn't take my coupon it wouldn't go in system like that since I ordered online. So, on top of that I was charged $30.xx for 2 med. 2 top. pizzas. Had I known I'd be charged this amount, common sense would have told me that could have ordered 2 lg 2 top. pizzas off website for $10.99 each & got more pizza for less cost. When I explained that to the lady she said "well, I've already processed your payment. Sadly, this isn't the first time I earned a free pizza & didn't get to use the coupon. I don't like to complain, but what's the use of "free" when it's not.