Domino's Pizza — the worst experience
This is the worst experience I have Experienced with Domino's I had placed an order wide telephone for delivery and received the order vide Order number:46 dated 7/23/2006 at 15:05 hours. We paid for it and your delivery guy left, On looking inside the order we found that Jalapeno dip was not there as We have a habit of eating chicken wings and Garlic Bread with the dip, since it was not there we called up your store and people were telling me after being online for 15 mins that they will be sending me the Jalapeno dip to which I requested them as the pizza had been lying there for over to 30 mins on the table it had gone cold and I requested them to take the whole stuff back and send me the full order again, and by this time it had been 1 hour waiting for the food which was agonizing to which the store manager finally agreed after much persistence. 5 mins later I get a call from Mr. Asif who identified himself as the store manager and asked me not to return the stuff back and also keep the reorder as I was very hungry We ate the breads and The chicken wings after heating them in the Microwave.20 mins later we recieved the reorder and the delivery guy insisted that I return the whole stuff back this made me go in a very embarrasing situation as I had no Bread and the wings to return. I would like to inform you that I have returned the whole stuff back both the first order and the reorder and also the money as I donot want deal with Domino's any more and will also take case to customer court as I have taken in writing from the delivery guy that I have not taken the money back from domino’s and also returned the stuff back. I was a regular customer of their competitor Pizza Hut but sorry to say it has been a very bad experience with this company and above all these people are not courteous enough. I would like to know your Mumbai details where we can take this case forward. They have kept the money and the food also with them that is the whole bill amount of Rs.375.75/-
Regards,
Diwakar
I apologize I don't normally do this but Jessica Malcolm doesn't need to be be manager I came in and she was rude and hateful
From Wilson NC
30 minutes and pizza is still sitting there getting colder and colder/ this happens every time with the same manager. And when you complain about it SHE is rude and speaks to you like a dog and somehow it’s your fault, not hers. My pizza has never been warm when I’ve gotten it whenever this manager is on duty/ and like I said she will cancel out the order to make it appear like it has been delivered to meet delivery times- and I’ll sit there and wait for 30 more minutes until it’s actually delivered making it look like they’ve given my order to someone else- when I complain again she is very rude and somehow it’s my fault.
And 35 mins goes by. I’ll let ya all know when my pizza actually leaves the counter. Probably in about an hour.
your company makes the most sloppiest pizza ever very disturbing