Domino's Pizza
reviews and complaints

i ordered pizza had it delivered and they charge my card 3 times for pizza and i only got pizza one time which has overdrawn my bank account i will take further matters if not resolved this is poor service. you need to investigate the people you hire to take customers viable information and use it is very poor poor service. i called and talk to the manager at that store location he was very rude he told me just bring it in and he will adjust it i think the person that did the transaction should be terminated immediatley. someone needs to contact me asap. i will report to the better business bureau!
Sincerely Yours
Very dissatisfied customer
my phone number is [protected]
please contact me immediately

We ordered the oven baked sandwiches that are being advertised on T.V. they show them very meaty and nice. We decided to order them and they were the opposite NO MEAT, greasy. I did not pay almost $8.00 for just a medium size piece of BREAD... Pass it on!

I ordered 2 Pizzas tonight at approx 2030hrs. I was told It would take 45 mins, Imagine my surprise when there was a knock on the door after 25 mins. I asked for a 2 thin crispy bases, which I got minus the crispy!
When I lifted my first slice It all slid off the base onto my trousers!. The next slice, all the olives fell on the floor. Very poor, I think Dominos put the pizzas through the oven to quickly, also It was tasteless. I have seen a loyal customer for many years, but, I think the standards are dropping.

Receptionist was rude. Waiting an hour and a half for delivery when less then 5 min. away. Food was freezing cold and burned. Steak Sand. was cold, had 2 slices of peppers and one fatty piece of "meat". Called back and asked to speak to mgr. told by person who answered the phone "Loretta" she was the manager, would not give a last name. When asked for tne district mgr.s # I was told it was confidential and not to be given out to customers. We have been in the restaurant business for years and never expected such poor service or food, never experienced it before. VERY DISAPPOINTED. ALL FOOD WENT INTO TNE TRASH- IT WAS INEDIBLE! Please have the respect to rtn to this email.

Thank you.

I am a regular customer at dominos and have been ordering almost 4 to 5 times a week, first from their outlet at ph. 3 b2 in mohali, punjab india and thn from their recently opened outlet in ph 10 mohali, india. under (phone no. 4635654).

They have lately been acting rude and got the deliveries late a few times, plainly refusing afterwards to honor their commitment. last nite, at around 8 pm, we ordered a pizza and a coke, along with a free pizza as per their coupon no. dh100. After half an hour, the boy came with only one pizza and on our telling him the mistake, the manager refused to entertain and bluntly told us that we had never asked for that order. He was rude and even refused to attend the calls, telling me that he believed his clerks instead of a customer who has been ordering for the last 3 years.

It was a horrible experience and insulting as the guests had to leave without their dinner. I vowed never to order a pizza again, in my life.

Ajay p singh,
mohali, india.

Last Friday7-25-08, I went to the Dominos in Rocky Hill, CT (Rt. 3).

The guy behind the counter was pleasant and attentive, but there were some serious sanitary violations.

The worker who was answering the phone, handling the money, and making the pizzas did not have any gloves on and did not wash his hands between handling the money, the phone, making the pizza; something I believe is in violation of public safety and health regulations.

Shortly thereafter, a driver arrived and began to make the pizzas; he too, didn't wash his hands. Both of these individuals had their hands all over the dough, in the cheese, and were handling the added items.

This grossed me out. I can't believe that they themselves would not have realized that what they were doing was wrong and against the law.

I will never order any food from any Dominos again. There is no way that Dominos could possibly guarantee that your workers will observe the regualations regarding the proper handling of food. It is obvious that they can't.

It is too bad. Their thin pizza is actually quite good...not any more.

Luis J. Pomales
860.721.7497
[protected]@cox.net
POB 4228
Hartford, CT [protected]

Didn't answer phone for 1/2 hour before closing. Called numerus times. Close at 12:00 am. Had a houseful of hungry people! Very upset!

I am a regular customer of Domino's Pizza. Yesterday at 12:08 p.m. (lunch time), i ordered pizza from my office from Domino's Pizza, Gurgaon, Haryana, India for Rs. 1164/-. The delivery boy came at 1:05 p.m (no worries in that). The delivery boy had not the tender money of balance Rs. 36/- when i offered him Rs. 1200/- so i paid him Rs. 1100/- and promised him to pay balance Rs. 64/- later on and he agreed and went away. I ordered 4 pizzas ( 1 large and 1 medium - Mazican Green, 1 large and i medium - Maxican Red) and when we unpacked the pizzas, it was a wrong delivery and instead of large Maxican Red (Non-veg) it was large Maxican Green (Veg). But me and my guests were about to eat and i could not order again and wait for more half an hour to deliver the right pizza so we had it. But at night when me and my wife were sleeping, i had a call from Telephone no. [protected] at 10:39 pm asking the balance Rs. 64/- and the delivery boy and his supervisor were arguing with me regarding the wrong delivery of pizza and upon the time line in which i will pay the balance of Rs. 64/-. It was just a harassment to call at night for just Rs. 64/-. If i am a regular customer then where is the point of calling at night for just a tiny amount.

The following harassments i had from Domino's Pizza, Gurgaon, Haryana, India:

1. I had 2 calls at night from Domino's Pizza when me and my wife were sleeping at 10:39 pm, asking for balance of just Rs. 64/- when i ordered for Rs. 1164/-, when i am a regular customer.

2. The order reached to me in an hour when Domino's claims to deliver in 30 minutes.

3. Instead of taking one hour in delivering pizzas, the pizzas were delivered wrong, instead of non-veg pizza, veg pizza was delivered.

4. Arguing by the supervisor and delivery boy at night with me regarding why did not i return pizza when i got to know about wrong delivery.

I intend to file a complaint against that Domino's outlet for harassing me at night.

The address of Domino's pizza outlet against which i intend to file a complaint and from where i ordered pizza on 12th June 2008 at 12:08 pm is:
Domino's
Sector - 53
Gurgaon
Haryana
India

Complainant : Name- Harsh
Ordered from- 3rd Floor
OSC Export Services Pvt Ltd.
Vatika Tower
Sector - 54
Gurgaon
India
Mobile No. [protected] (This is in the database of Domino's)

I contacted the Better Business Bureau about the way that the Linway Plaza Domino's in Goshen Indiana handled the events after their driver killed our puppy in March and was appalled at the way that the owner and the driver that killed our puppy lied about what happened. The owner stated that we had 4 to 5 dogs(this coming from their driver) when we had 2 and that included the one that he killed. They lied saying the driver didn't know that the puppy was out when he was standing in my kitchen door when my son said the puppy got out and even admitted he saw my son chasing the puppy in our neighbors yard before he ran over it. We also have witness's that were standing in the kitchen that heard us tell the driver the puppy slipped out the doorway. They also mentioned a leash law and that because the puppy was not on a leash that the responsibity and death of our puppy was our fault. WOW...I didn't know that I was supposed to keep my puppy on a leash in our home! The franchise owner also told the BBB that she consoled me on the phone for about 40 minutes when we only talked briefly because I had to catch a plane and told her I would call her back when she asked if there was anything they could do. I couldn't talk and didn't want to cry on the plane all the way to DC., so I again told her I would call her back. I was gone a few days and came home to some roses from them with a card and that was supposed to be the end of it with them When I returned home and called like I said I would, she was very short and rude and then told me she would call me back the next day and never did. There were so many holes in their version that they gave the BBB that you wouldn't want to take it out in the rain for fear of getting soaked. Needless to say both the franchise owner and their driver are experienced at telling lies long enough that they believe what they are saying. The roses made me sick because the loss of my puppy was not something that roses could in any way help console with. I am telling everyone I know about Donino's pizza and I think there are a lot of dog owners that would never order a pizza from them again. So the next time you think about ordering pizza and you order from Domino's in Goshen Indiana, you better lock up your animals or even your children because all you will get is a dozen roses if something bad happens.

I ordered pizza from Dominoes in Latonia. Ky a couple of weeks ago and I couldn't believe the way an employee (I believe it was the manager) behaved toward a female employee there. He was yelling at her and then he threw something at her( I think it was a hoagie and a spatula). I asked someone who he was and they said the manager Chris. All I can say is if I was that female employee I would be looking into filing some sort of harassment charges against him. This kind of behavior is uncalled for anywhere much less in the work place.

I will not be visiting that location any longer. I hope this complaint gets to the right person.

Dear sir

Today at 9.40 pm, I ordered pizza from my place. My daughter is having high fever and was in no mood of eating anything. So I thought to give her favourite domono. S pizza.

When I called at toll free number, the person was totally in different state of mind. I gave him my address and he was asking me about versova outlet. Then he gave me contact number of chembur outlet which I already had with me.

When I called at chembur outlet, first mr. Imran informed me that they have stopped delivering pizza to my area. When I requested him to connect me some authority, mr. Ashish came on line. Both of them were trying to inform me that they could not deliver the pizza in 30 minutes to our area, so management has asked them to stop taking orders from my area. The chembur outlet is only 7 minutes away from my home by road. Then also I requested them to deliver the pizza without any time restriction from my end. Unfortunately both of them refused to take order proudly stating that our top and local management has taken the decision and we can't avoid that.

I have decided to never call dominos again.

Customer is the reason they are in business. And service is nothing but the feeling customer receives from service giver. This has been by far the worst any pizza food joint has ever made any customer feel!

I will not generalize the poor image of domino pizza from my end due to this one incident? But incident was not pleasant one...

What suggestion you can give me to make them realize the importance of one customer?

Regards,

Bipin mayekar
| chairman & managing director | prasanna hrd | [protected] |

Note: received following matter when I registered my complaint on their website under concern category:

Thanks for your feedback. We will be getting back to you shortly.

Your query id is : 2454

I take offense to your $4.00 Ads.14th century movie set.Just get mad and blow up the delivery girls car.Problem solved.What kind of a message are you sending to young people.Violence does not solve problems.I am on a campaign against your ad This country need positive role models.Shame on you.Most of your patrons are young people.Help turn American youth around w positive ads.If someone decided to blow up a car and kill one of your employees, how would you feel?Get a positive non violent ad that gives a positive image to our future CEO' s

I posted a complaint on this board last week about a domino's delivery driver running over and killing my dog. This is a letter to the editor I just wrote to the goshen news after receiving no retribution for the puppy's death.

—

On march 14 I ordered pizza from domino’s in goshen. Little did I realize that such an everyday occurrence could end in such tragedy.

My son had some friends over so I let him order domino’s. I gave my son my credit card number to pay for the pizza over the phone, thinking ahead so I didn’t have to deal with our dogs barking or getting loose when the delivery man came. I also sent my son to stand in the driveway as another precautionary measure, as I had a 5-month-old jack russell puppy and a 3-year-old jack russell as well. I generally put them in my laundry room if I know I am going to go to have to open my door.

When the delivery man came my son opened the kitchen door, saying I needed to sign for the pizza, and handed me the credit card slip. I was not happy because I had purposefully ordered with my credit card thinking they would run it as a debit and not credit so that I could watch my dogs and not have to go to the door. I then had to look for a pen and sign the slip as my son struggled to hold back the dogs.

With the delivery man still standing in the open kitchen doorway, I asked my son where odie, our puppy was. He said, “he just slipped out. I’ll go get him.” then he said to the delivery man, “I need to go get our puppy, ” as the driver walked away. I looked out the dining room window, and saw my son chasing our puppy. As I went to get my shoes, it was only a matter of minutes that my son was screaming, “the delivery man just ran over odie.” we live four houses from the end of a cul de sac in a subdivision with a 25 mph speed limit. The driver had went to the cul de sac, turned around, and drove at full speed past our house, hitting our puppy without even stopping.

I ran out to the street and picked up odie as he died in my arms. The driver never even turned around to see what he had hit. It could have been a child. At that point I went into traumatic shock and cradled my bloodied dead puppy in my arms on the kitchen floor. My son, who had previously received a call from the driver’s cell phone as he had gotten lost on the way to our house, called the driver back on that number to let him know he had just ran over our dog.

The driver wouldn’t answer his cell phone. My son then called the domino’s and they said that there wouldn’t be a manager there until 10 p. M. My parents came from nearly an hour away to come get me and take me and my dead puppy back to their home because I was so distraught and they were worried about me. I stayed there for three days.

During that time conversations went back and forth between my children, the domino’s managers and the driver, who admitted to seeing my son running after our puppy. He said he didn’t even think that he should maybe either stay put until the puppy was back in the house or at least drive slowly and cautiously. It was his last stop and he had no need to rush back.

After two emails to an online complaint site about domino’s, the franchise owner of this goshen domino’s called me, apologized, and asked if there was anything they could do. At which point I said I would call her back. When I called her back I requested if they wanted to do something they could pay for the purchase of a new puppy. She wasn’t very remorseful at this point and was not receptive to this suggestion, saying that she needed to speak to both the driver and her husband (Who she owned the franchise with) and that she would call me back the very next day.

This was the last I have heard from her. That was monday - two days ago at the writing of this letter. I’m not asking for much – just the minimum that I feel is owed to me. There is no real price to be placed on my grief or the loss of my puppy, who was like a child to me. It seems that they would be more receptive to my request since they offered to begin with. While it could be argued that yes, this was an accident, the driver was aware of the situation and he had to have known that it was our loose puppy that he hit. His failure to own up to his actions, and the further failure of the franchise to make amends is appalling. What are they going to tell a parent should this situation occur with a child? That it was just an accident? That they should have watched their child more closely? If my dog would have bitten the driver, I may have received a law suit. Shouldn’t the need to assume responsibility go both ways?

I finally called the domino’s corporation today and they had the audacity to tell me that it was my fault - that I should have been watching my dog more closely. When I replied, “I ordered with my credit card and sent my son out to wait so that I could watch my dogs. How much more responsible could I be?” he then backed down and said he would call me back. I still haven’t heard back from him either.

You have probably seen the current domino’s ads about what people are doing with the 30 minutes that it takes for domino’s to come to deliver pizza. What are you doing with your 30 minutes? You should be locking up your pets, children and staying off the streets.

— lisa mcconnell

Last evening we ordered pizza from the Goshen Dominos in Linway Plaza in Gosnen, Indiana. When the delivery guy came he needed my signature for my credit card and I was distracted by our dog Max and the delivery guy joked he had a dog too. When I signed for the card I asked my son where our puppy was and he had slipped out the door and my son went out the door and told the delivery guy our dog was out. With this said it was only a matter of minutes and our son ran across the street to catch the puppy and the delivery guy went to the end of the cul-de-sac and was driving very fast and before my son could stop him he ran over our sweet puppy and kept on going. My son was yelling that our precious puppy "odie" got ran over by the dominos pizza guy and I ran out to him just as he died in my arms. My son called the Dominos store to tell them what had happened because I couldn't do anything but sob with my lifeless puppy in my arms and I have not heard even an "I'm sorry" The loss I feel for our sweet puppy cannot be put into words... he was a member of our family and had I known that the delivery guy was going to come into our neighborhood and be so careless and thoughtless I would never had ordered a pizza... it was so not worth it and I will never forget this for the rest of my life. Maybe to some people it was just a puppy... but he was our puppy and was loved as much as a human. I just can't stop thinking why he was driving so fast knowing that our puppy was out. What if next time he runs over a human... something to think about... my heart is in a million pieces!

I'm Brooklyn born and bred and offended by the way dominoes portrays Brooklynites to the rest of the country! WE'RE not a bunch of wannabe gangsta rappers. We don't talk like that! We do have a distinctive accent, but not as the ones on TV. even the black people should be offended! Another thing,it's not abbreviated that way either. It is B'klyn. If you write B'klyn on a letter, it goes to BROOKLYN, NY. GET IT RIGHT DOMINOES. I will NEVER buy ANYTHING from dominoes EVER again! And if I can do anything about it, NEITHER will my family, friends, or co-workers. You guys blew it with New Yorkers BIG TIME! Whomever thought up that campaign, should be drawn and quartered!

I called Domino's Pizza to order a Wing Deal which was suppose to be 1 Large Pizza w/2 toppings and 1 Order of Buffalo Wings. When I called the first time they informed me that the Wing Deal consisted of 1 LG Pizza w/1 topping. This is not what the coupon said. But I ordered anyway. Then after giving my credit card number was given they hung up on me. I had to call back to get a total and verify my order. After the delivery and I rechecked my coupon I called the store and spoke with the manager who was rude and unconcerned even when I told her that "next time I will go to Pizza Hut". She didn't seem to be concerned about my issues at all.