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Dollar Tree
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1.1 2962 Reviews

Dollar Tree Complaints Summary

92 Resolved
2868 Unresolved
Our verdict: If considering services from Dollar Tree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar Tree reviews & complaints 2962

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2:54 am EDT

Dollar Tree customer service

The only reason I want to file a complaint is how an employee of his store can deny access to the bathroom to a 5 year old girl who asked to enter for a physiological reason! It is unacceptable to have an employee who can not have common sense. I hope you can train your employees for a similar situation. This situation happened at the store number 3309 S Bristol St A, Santa Ana, CA 92704 on Saturday 06/10/2017 around 3:45pm and 4:00 pm thank you and fix the problem please.

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6:37 pm EDT
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Dollar Tree short changed on cash back

I went to the Dollar Tree in Plant City Florida on us 37 about 6:20 on June 9. My total rang up $4.28. I have the cashier $5.50. My change was only 22 cents. When I asked for the Dollar the cashier said I paid her with 4 ones and 50 cents. After she went on the pa to call for a manager, the manager weighed all the money and determined the drawer was 50 over. I was only given 72 cents change instead of the $1.22. It is not the money I am complaining about but the way the cashier handled the transaction. She kept telling EVERYBODY that I paid her with 4 ones and I know I Have her a five dollar bill. I was also not given a receipt this time also. I didn't get her name but she was the black pregenant cashier.

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5:04 pm EDT

Dollar Tree store service & condition

June 9, 2017
I visited the San Fernando, CA location just now and it is beyond disgusting. The store is not only in disarray, from a product perspective but it is also completely filthy. The floor is covered in debris, the fixtures are covered in dirt and crust, and the windows have layers of dirt caked on them. I've been to this store a number of times and have watched in steadily decline. In my experience the other locations I've visited, have not been this dirty. This store should be inspected. I've seen roaches roaming here. I am going to contact the Board of Health since there are many people in the community who have come to rely on this store, and the likelihood of someone getting sick at the San Fernando location is not tolerable. The store's standards of presentation and service are a disgrace.

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11:04 am EDT
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Dollar Tree manager on duty

I stopped in my local dollar tree at 9:30 am to have balloons filled from which I purchased the day before at another dollar tree, I told the cashier that I bought them yesterday and that I would like to have them filled, she did not ask if I purchased them at another dollar tree, I assumed I could take the balloons to any dollar tree...she filled them then the manager yells across the store "you can't bring in balloons from another dollar tree, we ain't got enough helium for that", so, I walked over to her to purchase more balloons and told her that I didn't appreciate her being rude yelling across the store and she started yelling at me that "you came at me with an attitude " when I was clearly trying to let her know that I do not know the policy for the store, while I was talking to her she was screaming at me cutting me off while I was trying to speak saying "what else you need? What else you want", I own a business and would never speak to my customers like this, she was also speaking poorly about me to another customer in which I do not appreciate at all, I would like a public apology or she needs to be fired/demoted, you do not speak to your customers like that, it is very unprofessional and uncalled for. She was very, very nasty. She definitely should not be in the position that she is in, had that been my employee, she would have been dismissed on the spot, that's how you lose customers! Also, the cashier was not even aware of the policy, I stated that (before the rude manager interfered) my sister works at a dollar tree and I would have her purchase some and bring them, she said, absolutely, bring them and we will fill them for you. I am sure the cashier caught fire from this manager, she is so very unprofessional. Please realize that she is running your store (new store) into the ground, I along with my colleagues will not use this store until she has been dealt with (I spend thousands of dollars in this store with my business events).

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S
8:51 pm EDT

Dollar Tree angel soft

i went to buy 8 angel soft with my coupons the assist manager say her store policy not accept my coupon. i have buy before in same store with same type off coupon aways was accept but she dont take my coupon because im spanish and she say loud and other customer listen and i was very embaress...im aways buy a lot in there store. beside that i have more then 40 dolars in food. i ask her to speake with the manager she say shes the manager i ask her please ready my coupon, she say she not need ready the pic say i need buy the 12 rool of angel soft when the coupon say $1.00 off in any angel soft when u buy 2. i ask do i have come here tomorow? she say its not her problem..they wont take my coupon. her name is ashley...that was around 8:20 pm Worcester?Ma grafton st

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5:53 pm EDT

Dollar Tree service - cashier preston

I went into the sky view location in Edmonton Alberta on June 8, 2017 around 1230pm. I bought about 10 mugs so when I went to pay I asked for a box for my mugs and not to mention I am 9 months pregnant and didn't want to haul bags around! Preston was the cashier and he said he doesn't deal with boxes and gave me a lot of attitude. I asked him to find out for me (there was no line up) and he mumbled this is a waste of time and he's not a stock boy but got on his intercom phone and yelled rudely for someone named Jay to "come to the front now"! He said a few times this was a waste of his time and I asked him what his problem was and again he said he's just wasting his time. He told me it's taking too long and we will be here for a while so I told him I can pay while we wait for the box as there was someone behind us and he responded by saying well you are holding up the line (there was one person now) and I responded by saying I told you I can pay right now and he mumbled something so I responded by telling him if he's going to continue to be rude I will be rude too and he told me I was a waste of time! I got very upset at this point but just laughed it off and he continued by saying he can make it so we don't get a box at all and my husband asked him why he is being so rude and he didn't respond. By this time Jay was packing up our cups and actually helping us so I left it alone. I will also mention he was so rude to the man in front of us as well and it didn't seem like he left happy either. I can tell you I have never been treated like this ever by anyone let alone for simply asking for a box! If he continues to work there and I go there again I will leave and go to dollarama! That is unacceptable behaviour and if you employ people like that and let them treat paying customers the way he treated me today and I can probably guarantee many others the same way you will lose a lot of your customers to competitors!

My name is [removed[ And email is [removed]

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1:12 pm EDT
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Dollar Tree the employees of the store

I visited your store #5559 in Killeen Texas. Upon walking into the store the first thing I noticed was all but one of the employees at the front by the first register talking loud and laughing... definitely not working. I continued shopping for about 15 minutes and they continued laughing and talking loud, so I decided to push record on my phone so that they couldn't deny this claim. One of the employees saw my light on my phone then all of a sudden they all started to work and left the front. One employee tried to act like she was doing something so she could see if I recorded them. I continued shopping noticing safety hazards and unstocked merchandise in the store that they could have been putting up. Anyways, I shop for about 15 more minutes then checked out, but upon checking out the manager came up to me and said " were you recording merchandise in our store"I told her " no I was recording merchandise in your store". I truly wasn't recording merchandise I was recording their behavior in a store with customers shopping. She then proceeded to say " she would call the police on me and I would be arrested." I politely walked out of the store and called the corporate office. I used my debit card at checkout just so they would know exactly who was working at that time. The only and I stress the only employee that was working was a young lady named Diamond. She deserves recognition she was nice and helpful. I don't like being threatened to have police called on me and I don't like walking into a loud disorderly store to shop. It was pathetic and disgusting for employees to talk about previous customers the was that they were and to be as loud as they were being on the clock. Manager, assisting manager, and Christopher the cashier.

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12:07 pm EDT

Dollar Tree how rude a manger

I recently went to dollar tree to return item about 10am 6 /7/2017 the manger name victoria was so rude to me . she was giving a hard time she was so rude and nasty to me like she need to be fired the store number is 7034 address is 2603 thonotasassa rd plantcity, fl 33563 I will not come to this store no more the way she was talk me was so so mean and rude and she was being rude to the cashier to something need to be done about this this manger A.S.A.P..

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9:20 am EDT

Dollar Tree judy at the crescent spring ky store

I called to ask about a product you all sell and was wondering if you had it in stock before I drove 20 min to your store. Judy answered the phone, very rude, she right away placed me on hold and then after I asked if she had the product I'm looking for she said she could not help me bc she was working the register. I asked if there was anyone else working that could help me or if she could place me back on hold until she could look. And VERY rude said no and hung up. I was ok to hold. Now I will go to target or another store and find what I need. Will never be back at your store.

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8:32 pm EDT
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Dollar Tree complaint of retaliation by assistant manager

This document is for Human Resources: On or about 6pm of 5/28 I was written up for being outside in front of the location of my employ assisting customers with locked carts and answering questions. Apparently these activities were mis-interpreted as being on the clock not working. Once I'd discovered I'd been written up for violating policy one that everyone working there has;because I've seen them do it. I expressed myself rather openly, momentarily forgetting my surroundings, and was overheard by several people;unbeknownst to me at the time. The following day it was bought to me attention that I had been suspended pending termination and taken off the schedule. That to me feels personal because until that moment it was only a write-up. Not to mention Teonna did not work the night in question so I never addressed her directly about anything she's retaliating against me for speaking ill of her. In this same location I've witnessed associates steal money, drug usage and distribution, favortism, and even an actual fist fight between two associates that are currently still employed at this location. so I was somewhat confused when on 6/5 i was contacted by my store manager and told I was indeed terminated because i violated the companys policy on violence. I totally disagree with this fabrication in a case where someone is clearly abusing their managerial authority to retaliate against an employee for hurting their feelings.

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Update by proudmommy83
Jun 05, 2017 8:40 pm EDT

To ensure that these actions are addressed and corrected for my future employment.

Update by proudmommy83
Jun 05, 2017 8:36 pm EDT

Thank You

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6:59 pm EDT

Dollar Tree employee harassing customers

About 7:30 pm on june 5th i was in your store in covington kentucky. A woman who was shopping was approached by an older woman with grey hair i didnt get her name. She accused the woman of sticking stuff in her bag. Pretty much emberassing her ans badgering her as well. Was quite rude to the shopper.

Then, as i was in line checking out same employee came to me told me she was goibg to check my bag. People told her i was stickibg stuff inside. First, i do not take anything and second i was paying for my items. She threatened to call the police for absolutely nothing. Two people. In less than 15 mins and she was walking around the store putting stuff away. She was the only other employee working besides the cashier and feel like she was on some kind of power trip. Needless to say she was incorrect both times. Shes generally rude as im in that store daily. She cant just search peoples bags especially purses without seeing or catching them herself. She had been on her phobe talkibg about something illegal. Something needs to be done. Your store there is already a mess. Dirty and disorganized.

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3:53 pm EDT

Dollar Tree manager

I had gone to the dollar tree in st cloud 100 E 13th street the night before to purchase tooth pastes and tooth brushes i had used coupons that night. The next day after my fiance had came home from work we had desides to go because the other dollar trees didnt have the tooth paste that we had purchased that night so we went to the register and the manager wayne had came because the cashier had a problem so he came and seen us again and had said you guys again and fixed the problem then leaned over and whispered in her ear and said ill tell you later i think that is rude of a manager to do that infront of a customer when the customer knows that they are talking about them i used to be a manager at a store so i think that is rude of your manager at that store.

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9:15 am EDT

Dollar Tree the home store heavy duty oven cleaner

I brought this product at your Dollar Tree store on Bird cage street in citrus Heights Ca. PLEASE do not use it. The fumes are toxin. I had the kitchen and living room well Ventalialeted and the fumes made me dizy, coughing and threw up!. It says nothing about bad fumes. But I should have knwn something fishy as it is made in CHINA! Don't you care more about your customers than to sell this crappy product that can make people and animals sick!

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8:57 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree Cashier

I went into Dollar Tree on 221 orangefair Mall Fullerton California 92832 on June the 3rd 2017 at 1833 which is 6:33 p.m. the sales associate name was Ana Y and then she was on cash register to I purchase for products she told me my total and in fact she said my total was 431 I told her I had to $0.31 so while I'm getting the money out she keep holding her hand up so I pulled out a dime and a penny and put it in her hand I said hold up she brings my purchases up give me a bunch of change back and then rips my receipt up I told her I said I told you I had $0.31 she ripped my receipt up in front of me and I told her I need my receipt she had it to the I guess what is the manager and she said why can't print you off another receipt I can take this one she smacked her eyes and she smacked her lips and rolled her eyes at me I think this was very inappropriate behavior especially me having my ten-year-old daughter standing beside me inappropriate behavior bad behavior the lady behind me she rang her up and while I'm waiting on my receipt I'm watching her the lady behind me she rang her up the lady said I have the change was 40-something cents or whatever and she says okay not mentioning that I'm African-American she's Hispanic the lady behind me was another nationality so personally I think it was racism she's very rude and you guys need to do something about that because she will cost you a lot of business. The store number is 2039 the address is 221 orangefair Mall Fullerton California 92832 the bottom of the receipt says [protected] to 01214 3 and then I can't see the next number because it's not even coming through and then it's 893 sales associate anay the date and time stamp it says 6/3/17 at 1833. I can always find somewhere else to patronize if this is how your employees treat your customers.
Thank you,
Theresa Rorls
3530 Ebony. La Palma Avenue
#410
Anaheim, CA 92806
[protected]

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I choose not to discuss

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3:30 pm EDT

Dollar Tree snacks

Today 6/3/2017 I went to dollar tree to purchase some stuff as I am walk-in thru the isles I see 13 cases of lucky charms treats the boxes wore pile on top of each other I pick it up look at it seems like a great deal as the boxes stated not label for individual sale. Great. I make my way to check out the nice young lady rings my items up she scan the box and it scans for a $1 but she said before she continues to scan the reminding 5 boxes that she has to ask the manager if this is right because it was to good to be true. I told her go ahead and I pointed out that the box was marked not labeled for individual sale and also as she could see the whole box scan. The manager at the time was ringing up a costumer and left her position to come over so grab all my boxes saying that no I couldn't buy them for a dollar that they wore individual for a dollar I told her that a day prior I had bough rice crispie treats for a $1. If the box scanned what was the problem well she completely ignore me and just grabbed all the boxes as she was walking away with an attitude. She took the boxes to the office. My thoughts she didn't want me to buy them so she could buy them. I don't see what is the problem of selling an item that cleanly scanned. I am a really good costumer I come in any where from 3 to 5 times a week and minimum I spend is $40 how can I get treated like this. The box states not for individual sell the box it self scanned for a dollar. So why was I deny the opportunity of purchasing it.

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3:21 am EDT
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Dollar Tree employee's rude attitude & with racial slur

Yesterday, June 1st 2017, thursday around 7 pm, i went to this dollar tree store in Peabody Rd., Vacaville, Ca. I've been looking inside the store a 2017 calendar in their office/stationary section. I kept looking but i can't find & i know that they usually has it. So while i kept looking, i saw a sales lady named, VALERIE, caucasian. I approached her nicely if just in case they put their 2017 calendar in a different shelves. So she told me to look at the right side in the front area where all the kitchen gadgets are. So i went there & look but i still didn't see it. I tried to ask the other employee but they were busy. So i went back to VALERIE & told her that i really can't find it & i asked her nicely to point where are their 2017 calendar. She went with me to look where to find it but she's complaining that she was very busy & mumbles a lot. Then when she pointed to me where it was, surprisingly she picked up the colander & told me "i've been telling you it's here". So i told her, that's not the one i am looking. I've been looking for 2017 calendar. And she answered me that she can not understand my accent & started arguing with me & telling me i don't know how to pronounce the word. And kept insulting me with her angry voice. And i told her she's been rude to a customer like me & doesn't have a good customer service, no respect & very discourteous. So i ask her what is her name & i want to address this racist female employee named, VALERIE. And she answered me back "oh make sure you know how to spell my name".
This incident is totally not acceptable, no manners very racist. I was very upset & shocked the way this employee acted towards me as a customer.

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12:53 pm EDT

Dollar Tree customer service

Staff is very rude. Went into store with my child who is 4. And walking around the store the associate Jill greenery was rude each encounter. She was stocking the selves and we were in here way throughout the store. As an excited 4 year old was in the toy section. The walking through the store and another associate came around the corner and almost hit my daughter with the chart we jumped back and knocked over a card board display. As I went to help pick it up the lady said don't worry about it really I got it. So we continued to walk through the store. And then I hear Jill say vary loud. "Knock something over and can't pick it up. Why can't people watch there kids. Which was not the case. I walked over and asked for her name and she said Jill Freeney call corporate they don't care and they won't do anything. So myself and my child went to check out and when I asked the cashier who is the store manager janelle said I'm the assistant store manager and Jill is the other one. I said okay well what is the corporate phone number she said don't bother they don't care. As we walked out of the store Jill said loudly again watch your child.

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10:28 am EDT
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Dollar Tree general manager

The general manager at the holton Kansas store is very rude to customers and employees. In my personal opinion he is not fit to be in management. For example a friend of mine went to buy a balloon for her sons birthday and he yelled at her because she wanted a balloon aired up and told her that there were others balloons to choose from cuz it cost them money every time the air up a balloon And him to be very racist. I will not ship there as long as he is manager there.

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4:18 pm EDT

Dollar Tree rude store manager in westland mi

I go to the dollar tree often to get supplies for my children's school project's. I was there today when the store manager was very rude to the cashier. Yelling at her to get the phone when she had a line of customer's. That is not the way to a MANAGER should act, especially in front of customer's. Not only does it show the lack of respect but also a lack of character. No employee should be treated this way NO matter what! This is not the first time I've seen this behavior here. One of the main reasons why i drive a tad further to this one is because of the cashier renae. She has good customer service skills. She always greets with a smile and remembers returning customers. This time i just had to say something.

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10:34 pm EDT

Dollar Tree patricia jones her nickname is pj

It's a video of her on Facebook acting a fool in front of customers with an employee it went as far as her getting other employees involved n the employee she getting into it with ended up on the ground, i know for a fact how rude n messy pj is, i use to work for dollar tree, she told one of the employee they fired me because I let a customer went out the store with a cart filled of grocery that's a lie I called the manager Brandon informed him I got offered a better job, yall really need to see this video if this is the kind of management y'all got I feel sorry for that store, some of my customers come to my new job complaining about her and how rude the works are I feel sorry for Russ because she making the business look bad.

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Dollar Tree In-depth Review

Product Variety:

The Dollar Tree offers a wide range of products to cater to various needs. From household essentials to party supplies, their inventory is diverse and extensive.

The quality of products at Dollar Tree may vary. While some items may be of decent quality, others may not meet the same standards. It is advisable to check the product thoroughly before purchasing.

Dollar Tree does not carry popular brands as their focus is on providing affordable options. However, they do offer generic alternatives that can serve the purpose.

Pricing:

Dollar Tree is known for its competitive pricing. Their products are priced at $1 or less, making it an affordable option for budget-conscious shoppers.

Customers find value for their money at Dollar Tree due to the low prices and the ability to purchase multiple items without breaking the bank.

Special deals and discounts are not commonly offered at Dollar Tree. However, their everyday low prices make up for the lack of promotions.

Store Experience:

The store layout and organization at Dollar Tree are generally well-maintained. The aisles are neatly arranged, making it easy for customers to navigate and find what they need.

Dollar Tree stores are usually clean and well-maintained. However, occasional instances of untidiness may occur due to high customer traffic.

The staff at Dollar Tree are known for their friendliness and willingness to assist customers. They may not always have extensive knowledge about every product, but they are generally helpful.

Online Shopping:

The Dollar Tree website has a simple and user-friendly design. It is easy to navigate and find products of interest.

Product search on the Dollar Tree website is straightforward, allowing customers to quickly find what they are looking for.

Shipping and delivery processes may vary, but overall, Dollar Tree provides a reliable online shopping experience.

Customer Service:

Dollar Tree is responsive to inquiries and complaints. They strive to address customer concerns promptly and efficiently.

Return and exchange policies at Dollar Tree may vary depending on the item. It is advisable to check the specific policy before making a purchase.

Overall, customers are generally satisfied with the customer service provided by Dollar Tree.

Community Engagement:

Dollar Tree actively involves itself in local initiatives, supporting community events and organizations.

As part of their corporate social responsibility efforts, Dollar Tree engages in various initiatives to give back to the community.

Dollar Tree supports non-profit organizations through donations and partnerships.

Loyalty Program:

Dollar Tree does not have a loyalty program. However, their low prices and value for money make up for the absence of such a program.

Enrollment and use of a loyalty program are not applicable to Dollar Tree.

Personalization and customization options are not available at Dollar Tree due to their focus on providing affordable products.

Business Expansion:

Dollar Tree has a significant number of locations across the United States, making it easily accessible to customers.

Expansion plans and growth strategies of Dollar Tree are not publicly available.

Dollar Tree has a strong market presence and competes with other discount retailers in the industry.

Sustainability:

Dollar Tree has taken steps towards environmental initiatives, such as reducing energy consumption and implementing recycling programs.

They are actively working towards reducing packaging waste and promoting sustainable practices.

Dollar Tree is committed to ethical sourcing and fair trade practices, ensuring that their products meet certain standards.

Overall Rating:

Pros of shopping at Dollar Tree include the wide variety of products, competitive pricing, and friendly staff. However, the quality of products may vary, and popular brands are not available.

In conclusion, Dollar Tree is recommended for budget-conscious shoppers who are looking for affordable options. While there may be some drawbacks, the overall shopping experience at Dollar Tree is satisfactory.

How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

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