Menu
Dollar General
Dollar General Customer Service Phone, Email, Contacts

Dollar General
reviews & complaints

www.dollargeneral.com
www.dollargeneral.com

Learn how the rating is calculated

1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Dollar General has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Dollar General. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General reviews & complaints 3834

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
1 review
1
5 reviews
Sort by:

Newest Dollar General reviews & complaints

ComplaintsBoard
E
11:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General poor customer service, threats, accusations of theft, discrimination, refused to refund items

Today my five children and I were shopping at dollar general on Harrison Ave., Cincinnati, OH as usual. As we were walking out one of your employees who is African-American accused One of my children of stealing Once my child pointed out the toy they accused her of stealing sitting right on the counter I immediately requested a refund for my purchase. I Refuse to spend my money places where employees makes accusations of my children of stealing. I Was then Refused a refund and told to leave the store. The police was called on my children and I ;and the cop who responded ordered us to leave the premises without the satisfaction of a refund. I was told I wasn't getting "[censored] back" from two dollar general employees. I currently have conjunctivitis so my eye is swollen the African American employee told me leave before she "[censored]s up" my other eye the duty manager allowed the situation to happen and also told me I wasn't getting a refund. I would like for the cameras to be pulled to show that my children did not steal anything and that your employees made threats to me while In your store this Saturday afternoon. My children were humiliated and taunted by your employees. We were discriminated against because we are a large family. I was threatened to get my eye " [censored]ed up". I was treated unjustly by your employees and green township police. I was refused a refund for my items. I have always been a loyal customer to Dollar General and we are greatly hurting from this situation. My child is suffering from humiliation hours after this traumatic experience that occurred in your store. My child keeps repeating " mom I didn't steal" when I am already certain that my children are not Thieves ! This situation needs to be addressed immediately. The woman should be terminated for her actions.

Read full review of Dollar General and 2 comments
Hide full review
2 comments
Add a comment
C
C
Chris1977
, US
Sep 17, 2018 9:15 am EDT

You should've had better control of your children. JS.

C
C
C_Clowers
, US
Sep 16, 2018 9:12 am EDT

There is no point in getting a refund for items already purchased. If you receive unfair treatment at DG, simply shop at a different store. If enough people vote with their feet, they will get the message. But above all, don't escalate the problem by exhibiting hyper sensitivity and making unreasonable demands.

ComplaintsBoard
B
2:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General products needed for employees to provide better service

At store 10533 in St Augustine Florida, I have been going there since it opened and for the last three weeks the store has been out of bags and they are having to go to other stores (Kangaroo, Circle K, etc...) or bring bags from home with other company names on them just to bag the groceries customers buy. The employees states that they have asked for bags but are being to (so they say) that corporate is not providing bags.
I enjoy your store but your employees are unhappy with management support and it shows

Read full review of Dollar General and 2 comments
Hide full review
2 comments
Add a comment
W
W
what_ever
, US
Sep 16, 2018 1:50 pm EDT

To me a bag is a bag whether it says dollar general on it or circle k on it. They all carry the same way.

C
C
C_Clowers
, US
Sep 16, 2018 9:20 am EDT

One simple way to solve the problem is to do as we do when shopping at Aldi stores. Place one or two clothes baskets in the truck or back seat of your car. Transfer your items from shopping cart to clothes basket and skip the plastic bags. Once home, carrying groceries from car to house with items in baskets as opposed to individual bags is much easier. Then, you don't have a bunch of plastic bags to save and recycle. The next time you go to your car, return the empty clothes baskets for the next use.

ComplaintsBoard
H
11:33 am EDT

Dollar General customer service

I went into store to purchase sale items but none on shelf. Asked the clerk if any more were available. She said it was the last day of the sale and even though the product was in the store room she didn't know where to find it. I work during the week and can only shop on the weekend. I found the clerks attitude very rude and not customer friendly. I will not be shopping at Dollar General in the future.

Read full review of Dollar General and 2 comments
Hide full review
2 comments
Add a comment
C
C
C_Clowers
, US
Sep 16, 2018 9:25 am EDT

You are doing the right thing. If enough people vote with their feet, they will get the message. As I see it, DG is always under staffed to maximize profit. If they had the right number of employees, stock would be put up in a timely fashion and made available to customers. Often, DG employees are rude and uneducated due to low pay, poor training, and high turnover.

C
C
C_Clowers
, US
Sep 16, 2018 9:24 am EDT

You are doing the right thing. If enough people vote with their feet, they will get the message. As I see it, DG is always under staffed to maximize profit. If they had the right number of employees, stock would be put up in a timely fashion and made available to customers.

ComplaintsBoard
D
10:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General employee customer service relations

I just left Dollar General on Scenic Hwy, Babson Park Florida. At 9:56 I tried to come into the store & Kim had the door locked & told me she couldn't let me into the store. I showed her the time on my cell & she said "what do you want to buy?". I told her an item and she was incredibly unprofessional even asking me that question. She reluctantly unlocked the door & bumped her elbow into me as I grabbed a mini basket. She said "you have one minute" as if I were her dog being ordered to use the bathroom. As I was checking out (at 10:05), she turned the lobby lights off & stood by the door with them wide open ordering me to hurry up & go. I found her behavior extremely unprofessional, disrespectful and ridiculous. If she doesn't enjoy working with people, she should consider a career change. I felt extremely disrespected & will not shop there if she is working. I worked in several areas of customer service for over 20 years and have never seen an employee so blatantly disrespectful. She gives Dollar General a bad look and reputation in this small community of Babson Park, FL.

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
H
H
helpingstupid
, US
Sep 18, 2018 12:52 am EDT

Go earlier next time.

ComplaintsBoard
P
5:36 pm EDT

Dollar General store complaint

I really enjoyed going into rittman, Ohio dollar General. But, since the mgr. derrick left. It's dirty, inside & out.
The mgr. there now looks like she just came off the street, not approachable at all.
My parents hardly go there at all now. they go to family dollar ..yuck.
But, I've heard the same from other's thru town say the same.
Inside has Empty, spotty shelves, trash on floor. The outside looks trashy as well.
Please, do something about this.
Good employees have left after Derrick left.
Also, as a customer listening to employees talk about customers & another employee isn't very professional. And I've worked on retail.
Thank you for listening,
Polly Puckett

Read full review of Dollar General and 2 comments
Hide full review
2 comments
Add a comment
C
C
C_Clowers
, US
Sep 16, 2018 9:57 am EDT

Make a list of all store defects and shortcomings. Then send an e-mail to Dollar General Customer Service. They have so many stores that unless you complain via e-mail, they won't know there is a problem. So, be vocal.

H
H
helpingstupid
, US
Sep 14, 2018 11:58 am EDT

There's a new store manager AND all of the good employees left. You expect this store to be perfect?

ComplaintsBoard
L
11:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General boxes everywhere that have not been unloaded!

The store I am complaining about is Dollar General #10701 on Richardson Landing Road Drummonds, TN. [protected]. I am very displeased about this store. There are isles that have stuff everywhere. There is a massive amount of stuff that has not even been unloaded. This store was very neat while the black manager was there but since he left about two months ago it has gone to pot. Please check into this asap.

Read full review of Dollar General
Hide full review
ComplaintsBoard
D
10:07 am EDT

Dollar General shavers

Rude employee who is supposedly in management is far by worse than any I have ever seen. She is supposed to set an example for her team and she is showing them how NOT to treat paying customers.
Asking her to change price due to a coupon took her away from her work. She was extremely rude. She told me she could not over ride it because it was a manufactures coupon. Which by the way was right next to product on the self. She then told me again more rude. Ma'am your not listening I told you I cant over ride it. I spend alot of money in your stores. To have someone be so rude. I will no longer be going to that store. I would hope a company like yours would not Allow a manager to be so rude to your paying costumer. Thank you for your time

Victoria ( rude manager)
Dollar general
1001 S South Orange Blossom Tr, Orlando, FL 32805

Read full review of Dollar General and 3 comments
Hide full review
3 comments
Add a comment
T
T
Theresa Schmidt
, US
Sep 17, 2018 10:58 am EDT

I really don't understand why customers go into dollar general with an entitled attitude, these people working there are trying to do a job while being under staffed and over worked, oh and lets not forget underpaid. If you were as grateful to have the store as you say you are you would be nicer to the staff and more understanding of the working conditions these people have to endure.

C
C
Chris1977
, US
Sep 18, 2018 12:31 pm EDT

Exactly.

H
H
helpingstupid
, US
Sep 13, 2018 11:43 am EDT

So she explained to you that there was nothing she could do, but you kept insisting anyway. She's the rude one?

ComplaintsBoard
S
7:44 am EDT

Dollar General bad staffing

The manger of the new dollar general in Hancock should not be the manager she was the manager at family dollar who got fired for stealing bank deposits!she is also hiring other people from family dollar who got fired for stealing and giving stuff to people without paying! I think they should restaff and get people who will actually benefit the stor and not steal from it

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
R
R
Roses62
, US
Dec 09, 2018 12:26 pm EST

I absolutely love the Hancock store! The people are so nice. The manager is always walking around cleaning and helping people. She even helped me carry heavy items and loaded my car for me. She is a great asset to the team. The employees are always so nice...very clean and well stocked store..

ComplaintsBoard
B
9:11 pm EDT

Dollar General the whole store

I am a regular customer in this store. I buy my food there, I buy clothes on discount to donate, I overall do a lot of business here. I was shopping the other day, and noticed quite a few things that just weren't up to par. The A/C leaks and wets the ceiling tile to the point that it bows and it could, at any moment fall on someones head. The store smells so badly and is terribly dirty. The employees try so hard to keep up with it but the new manager just doesn't seem completely with the program. And, last but not least, to my actual disgust, I saw a damn sewer rat running across the floor. That explains why the loaf of bread i got there had a hole in it. They also recently decided to.stop selling dry animal food. People are buying food that rats are potentially walking on, eating out of, and urinating on. Hello health inspector?! Do these people really think we are that stupid?!

Read full review of Dollar General
Hide full review
ComplaintsBoard
D
3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General $2.00 off $10.00 digital

Clipped a $2.00 off $10.00 on my digital account today, which is if I purchase $10.00 worth of products I will get $2.00 off. I went to the store and purchased $11.00 worth of products and it did not take the $2.00 off the cashier said their was nothing they could do about it, I REALLY don't understand why some stores don't take it, while other stores don't have a problem with it, hopefully something can be done about soon. It expires on 9/15/18

Read full review of Dollar General and 1 comment
Update by Debbie maxwell
Sep 12, 2018 3:57 pm EDT

This was at dollar general in spiro oklahoma on 9/12/18

Hide full review
1 comment
Add a comment
H
H
helpingstupid
, US
Sep 12, 2018 11:46 pm EDT

Subtotal has to be $10 before tax

ComplaintsBoard
S
3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General hours

I am a cashier for this store and I have two jobs. I have a set schedule at my other job and I'm off by 5. My general manager has a problem with working around my schedule. When we were short handed she had no problem scheduling me for nine days straight around my schedule but now she has only scheduled me for one day for last two weeks. I have talked to her about the issue and she will not help me. What can I do about my situation

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chris1977
, US
Sep 12, 2018 6:45 pm EDT

Couldn't your mgr schedule you on the days you're off at the other job at whatever time she needed you plus maybe after 5 on 1 or 2 of the other days and schedule the other employees accordingly?

ComplaintsBoard
J
11:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General I am complaining about the manager of the dollar store in nunda ny

This store is so dirt people have been posting it on face book. I had to go there this morning and I was appalled, I didn't think it could get worse but it is.
The manager him self is dirty looks like a scum. He can't get good people in there to work because he is worthless and dirty.
The store is so filthy people are driving out of town to other DG's
My self included I should not have to do that.
There is no reason for this him and his employs are out side smoking most of the time.
It is so dirty it stinks.I wish I would have taken pictures so you could see I am not being over dramatic about this. I will take them next time. Getting so people don't want to buy the food products there.Clothes are all over the actual garbage on the floors.
I even know good people that would like to work there but because of Jim. they won't.
All this store needs is a good clean manager..it was a nice store till he came there.
Fire him PLEASE I have no personal issue with him he just isn't good for the store..

9/11/2018

Read full review of Dollar General
Hide full review
ComplaintsBoard
C
12:10 am EDT

Dollar General cashier

Hi, I been trying to contact dollar general about a complaint with a cashier named Karla and Jessica at dollar general market Lyons Ga 30436. They both were been very rude and ask each other who would open a register to Cash out. Also they were saying each other how they wish time would fly so they wouldn't deal with couponers like us. I try to use my digitals and would not work because the system was down and she said she could not help me void the transaction that I had to pay $20 and I could not return to return the stuff. I would appreciate if they were more nice.

Read full review of Dollar General
Hide full review
ComplaintsBoard
G
6:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General poor management, district manager bee branch damascus and quitman arkansas

I have a complaint about 1 District Manager of yours, His district includes, Bee Branch, Damascus, and Quitman Arkansas. His First name is Ed, Now I happen to know that Dollar General as a company is an equal opportunity employer which does include people who have a disability be it physical or mental (slow learner, mildly autistic).
Do you know that he ordered a store manager to in Quitman Arkansas to cut the hour of 1 of these people (Mildly Autistic). until she quit his reasoning was she is not productive enough. He wanted the Manager to outright fire the girl. I do believe he used the same tactics on a Mentally deficient employee that the Damascus store used to clean up and do some stocking.
Now the girl in Quitman store does well at check out which helps free a more seasoned employee do other tasks.
I do know that Ed rides the store manager at Quitman hard, now the store is one of you older one and the building is run down having many problems, one of AC units is offline the, the Bathroom has faulty pluming, the bathroom door cannot close properly, numerous leaks in the roof, among other things and the store is too small for the volume of merchandise passing thru. The Staff is always stocking because you can't get 20 cube in a 1 cube space.
The store Manager is doing the best that she can with what is available to her.
I happen to know that he threaten to fire and or demote her recently, I also know that all her customers love her and many customer come a long way to shop at that store.
I know everyone makes mistakes but constant negative feedback on his part does little to improve moral in that particular store.
Someone needs to look into this.

Read full review of Dollar General
Hide full review
ComplaintsBoard
T
5:00 pm EDT

Dollar General returns

7 days ago i bought a product from the Tallapoosa Ga store. Within a few hrs I returned that item. It was not up to my standards. The cashier put the return on my debit card. Dont ask me why i paid cash. Here it is 7 days later n my momey is not available.. when i done the return i told him i needed to take care of a few things.
1 was return the item
2 was take the money from my return plus the money i had in hand and place it on my prepaid card
3 was buy tabacco

He placed the return of $72.00 on my card. Then a diff transaction was done putting the money i had on hand onto my card.

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
T
T
Theresa Schmidt
, US
Sep 18, 2018 7:24 am EDT

I've never done a return that didn't pay back cash, is this even possible?

ComplaintsBoard
D
1:50 pm EDT

Dollar General cashier dorothy

i were at checkout and cashier said there were a limit of 2 case on water i had 3 so she said to the manger in front of me and all the other customer she were getting pissed with these void and i said that what you get paid for she walk away in the middle of ring us up and another person finished the manager were very apologetic for her he said he would take care of her she didn, t have any respect for him or anybody the lady behind me said the manager must been new the way she treat him in front of us

Read full review of Dollar General and 1 comment
Update by dillin
Sep 10, 2018 3:44 pm EDT

it happen at 2119 forest hill rd wilson nc her name were dorothy

Hide full review
1 comment
Add a comment
C
C
Chris1977
, US
Sep 10, 2018 2:45 pm EDT

Cashiers risk getting fired if their voids are too high.

ComplaintsBoard
S
1:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General employee being rude.

I was shopping today at store #13914 and as I was checking out the cashier said an item wouldn't scan. So she tried again and said it's a discontinued item and I can't sell it to you for .01. I had no idea what she was talking about. I wanted the game for my grandson. I had the game when I was little. She then takes the game hands it to the other employee and said "put this in my car I'm playing it tonight"! Is that the way it's suppose to work? I'm very angry! If it was a penny it should of been sold to me. Her not paying for it is stealing from the store. I asked for corporates phone number and she refused to give it to me! If this can't be resolved I'm not coming back. I spend on average $200 a month if not more with you guys.

Sarah Do
[protected]

Read full review of Dollar General and 3 comments
Hide full review
3 comments
Add a comment
Y
Y
Yme1966
, US
Jan 31, 2023 1:00 pm EST

I went to the store 20794 this am and spend my usual money of about 150-200 every week

I was buying cigarettes as well

This man behind the counter was so rude

I asked for 2 types Marlboro special blend 100 and Winston gold

He asked what gold i again said Winston then

I walked outputting items in my car I went to grab the bag with cigarettes and saw he had given me lights on Marlboro so I walked back in waited in line and said told him he gave me the wrong ones

I had sat them on the counter he picks them up and says I’m not taking them back I replied excuse me dude I haven’t even made it to my car, again he said no so I went to reach for them and he replied I don’t know who the hell you think you are you ain’t snatching from me which he kept holding

I said ok and turned he goes fine be that way I stormed out of the store keep in mind I was not given the item or anything he kept it THEFT?

I as a manager for over 20 years would’ve fired him on the spot

I don’t know what his problem was nor do I care

NO ONE DESERVES THAT TREATMENT

I love the other people in that store I go all the time

I cannot believe he stole was rude and belittled me I reported to customer support let’s see if they really care with their do unto others ethics

To be continued ….

C
C
Chris1977
, US
Sep 10, 2018 2:49 pm EDT

Why would somebody give you a number that could possibly get them fired? Smh.

W
W
WiscogirI87
, US
Sep 11, 2018 10:36 pm EDT
Replying to comment of Chris1977

Because they should. I work at Dollar General myself. I got angry at a customer and I lied and said they were shoplifting. I placed some batteries in their handbag and claimed they put them there. I got a gift card out of it.

ComplaintsBoard
T
4:27 am EDT

Dollar General Suave digital coupon

Hi there I recently shopped at Dollar General 2 days ago and my digital coupons worked fine except for one that is the Suave digital coupon purchase $6 and receive $2 off. Yes I got the correct items and yes I have my receipt. Why wasn't this suave coupon working properly giving me the $2 off as it should have? I recently shopped at Dollar General 2 days ago and my digital coupons worked fine except for one that is the Suave digital coupon purchase $6 and receive $2 off. Yes I got the correct items and yes I have my receipt. Why wasn't this suave coupon working properly giving me the $2 off as it should have?

Read full review of Dollar General
View 0 more photos
Update by Tonny Garcia
Sep 10, 2018 12:09 pm EDT

I went to the store and they where very nice and got me the correct procces andvthe problem was resolved. Thank you Dollar General.

Hide full review
ComplaintsBoard
N
4:39 pm EDT

Dollar General new management

In Kempner Texas. The new manager is not about her customers. The stores customer service is gone. There is always just one cashier and manager not on the floor to help. Plus the store is turning into a store in the middle of a city. This is a small town. Run the store accordingly. A bad boss makes employees bad. Correct yourself manager, your employees minus the new guy do what they can to help customers. Your store needs another person to help customers on the floor. The past 2 weeks I've been in the store a dozen times. Been told the the manager is in the back. This while the line was 5 people deep and many people on the floor shopping. While I'm at it. The tall guy has a bad attitude towards customers. He has upset the towns matriarch more than once. She won't go back. The new Hispanic girl must be new. Has no idea how to be in customer service. Always outside smoking next to her car when I drive by with another lady. Probably the manager. Shanda Che and Paula are the only employees left the worth anything.

Read full review of Dollar General and 2 comments
Hide full review
2 comments
Add a comment
T
T
Theresa Schmidt
, US
Sep 18, 2018 7:35 am EDT

Just because a employee is on the property doesn't automatically make them your slave. The girl is probably on break when she is standing by her car smoking, or maybe she hasn't started her shift yet. Oh my, a entitled customer once again jumping to conclusions.

C
C
Chris1977
, US
Sep 09, 2018 5:52 pm EDT

How would you feel if somebody judged you the same way you judged those employees? Don't think you'd like it too much.

ComplaintsBoard
S
3:47 pm EDT

Dollar General assistant manager

Store is always a mess hard to navigate. Teresa is horrible! So rude every time I come in I hear her loudly saying she is trying to get off work . She never speaks to customers when entering or leaving . She even bumped into last visit without saying sorry or excuse me! Today I came in and her and another woman followed my 8 yr around like he was going to steal! I am the only one at the counter waiting once again she is busy telling the other how she is trying to get out of there and no acknowledgment nothing and even says to her I need to turn off my register so I can get out. She after minutes (I was about to leave) she walks over and rings me up. After it all she doesnt ask me debt or credit and runs my card wrong I tell I need credit she says ugh same thing I tell her no! There is a difference she rolls her eyes! So I take my stuff then as I walk away she tells the other woman if one more person snatched the receipt! She threatened me wth! This woman needs to be suspended or fired! Dollar general do better!

Read full review of Dollar General and 2 comments
Hide full review
2 comments
Add a comment
T
T
Theresa Schmidt
, US
Sep 18, 2018 7:40 am EDT

The choice of running Debit or Credit is done by the customer from the keypad itself, why did you complain about her when it was your mistake?

C
C
Chris1977
, US
Sep 09, 2018 5:57 pm EDT

This country's unemployment rate is high enough without you trying to add to it.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Dollar General?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dollar General Customer Service. Initial Dollar General complaints should be directed to their team directly. You can find contact details for Dollar General above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Dollar General. Discuss the issues you have had with Dollar General and work with their customer service team to find a resolution.