Dollar General’s earns a 1.2-star rating from 8 reviews and 3849 complaints, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Wrongful termination
Hello my name is rashekia cross. I am a former dollar general employee @ store #1350 in fla. I strongly believe that I was wrongfully terminated over a customer's check not clearing the bank for insufficent funds. I, as a cashier, made a mistake in pushing the cash tender button instead of the check button. The amount of the check was $332.10. After making this mistake I immediately notified my assistant manager (Toni robinson) about the error. She came over and took a look @ the check and nonchanlty blew it off. Now, ms. Robinson has been a dg employee for at least 2 years now. Maybe an asst. Manager for a yr, she should have known proper procedure. It is funny, I now know that after my dismissal of the company that she should have did a transaction void and had me re-rung the items. Also, more importantly she didn't receive a write up thus making it her final write up. But I was written up and terminated. I need to be the asst. Manager and she needs to be demoted back down to a cashier. How does that sound? So, in the words of a infamous (Tony) to another toni - "every dog has their day" - scarface! Thanks for hearing my side of the real story. !
Firing of annette watson
I, too, have been discriminated against by Dollar General. I have had personal insults, totally uncalled for, made to me by the District Manager regarding my weight. I do the same work others do and yet he found it necessary to insult me. I am dependable, hard working, loyal to the company and most important of all I guess, HONEST. These qualities mean nothing to David Moore, District Manager.
I thnk she should file a complaint with eeoc and also get her job back. I also think she should consider herself lucky to be free of DG.
I just had to wait 2 weeks for my pay of period ending 8/29. I was transferred to a different store and no one bothered to do their paperwork-so much for accountability. Home office issued the check stub, which was received by UPS on Wednesday. But the mental not-so-giants didn't release the money to my bank account and I had to wait until Friday for the scheduled release of funds. And yet the store manager latches on to her own check as soon as it comes in on Wednesday. She shares the blame for my pay mixup as well as the DMDM.
The assistant manager unprofessional behavior.
I sent my 13 year old daughter into the store to buy a surge protector. She asked the assistant manager at the time where to locate the item. My daughter could not find the item, she asked again and the a/manager (a middle-aged white female) yelled at her and told her it was in the corner. I went into the store to speak with the individual about the unprofessional behavior. I remember 2 females named Mary and Donna. I believe the assistant was Mary. She asked Donna to confirm that she did not yell at my daughter and Donna turn her head and did not answer. I told her very professionally that she would not yell at my child and requested that she return my money for the item that I purchased. This incident occurred during the week of July 21-25, 2008.
Bad management
The manger is very rude is not there when she needs to be there and most of all is not respectful to her employees. I have been in this store on several occasions and there would be only one clerk working in the morning and one clerk at night. The manger however is nowhere to be found when she is needed. she is constantly leaving work using her children and husband as excuses. She has on several occasions mistreated her employees causing them to either be fired or quit. She has raised her voice at her employees in front of customers belittling them until one was almost in tears. She feels that her employes must live their lives at Dollar General but she herself does not have to be there. I don't know I am just an outsider, just a customer but I thought you should be treated with respect at your work place and feel safe but I have heard the employees talk on several occasions that they were in fear of losing their jobs because no matter what they did it was never good enough in the managers eyes and anyday now they would be fired. Since this manger has come work here the employees have started to drop like flies.. I am sorry but we miss their smiling faces and their warm welcomes and bubbly attitudes and just wanted to let you know that we think yu have made a horrible mistake in hiring this manager..
Bad management
I have been an employee of Dollar General For about 6 months now. I didn't have any problems with them at first...shortly after i was hired a found out i was pregnant. Notice I was getiing about 32 hours a week now i get 4hrs. if im lucky. My store manager soon began being rude to me, talking of my personal buisness in front of customers(not very professional at all) customers that at the time she was running her mouth, were my family and friends. This happened on more than one account. She is rude to customers all the time...other employees and myself have to calm them after she has made them angry. I always worked my hardest and now that i have to slow down a little bit(like not lift such heavy things) because im pregnant she says i am not dependable..? haha. She is discriminating me only because i am pregnant and she looks at it as a liability. She is not professional in any matter and now im turning to Corp.
I have worked for DG going on 3 years in sept.Hey I love my job really I do but if you had better managers it would be a better place to work.on tues we get a truck in and its up to me and another lady to sort everything to be put out the next day.now thats not all we have to do we are back up cashiers, I have to straiting gro side and feel up frozon, do the produce, feel everything on the gro side.plus we have to get buggys in .and the other lady does just as much.now yall started this thing that the manergers has to walk the floor make sure it the way you want it well how in the hell do yall exepct it to get done the right way when we have 4 or 5 diffrent things to do.and god lord it really getts bad when the DM is coming they get really bossy and [censor]y.they will want you to stay there untile 11 or longer to get to there standers well maybe if they help alittle more it will get done.but my son is 11 years old im not leaving him home by his self [censor] that and thats what they well tell it ont hurt him to stay home for a little while well then why dont the [censor]in manerger leave his by there self.the manger is friends of my led they go to lunh togrther every day just about, even on his days off my led even comes in to go to lunch with the manger.so how can the manerger be able to tell his friend what to do like the rest he cant, my led doesnt have to straiten and do half of what some of us do.and then theres the manerger named PAM DANIALS she is not a good boss shes a [censor] and a half ok on tuesdays when we have 4or5 things to do she keeps adding on tp you when she can do something her self she only wants to do her job and thats it she dont want to do any extra.but anyway our dm come in the other day and like i said they get really bad.one of the cashiers took a beather after ringing up costomers and PAM DANIALS walks up and ask if shes braindead you dont stand there while the DM is here now thats [censor]ing not right.if it dont get better with her there is a few thats holding back from cussing her out and we know we will get fired but you can only take so much.now when the store manerger finds out I sent this in he will make it hard on me.thats what he said he dont have to fire you but he will make it really hard onyou that you will want to leave. he has a great team in his store they just need to back off w little.my store always gets a great sore and when the DM comes in its always great so why in the hell they get so tore up when he comes in is really stupid they make you feel like your beneath them and I dont think thats is ok .well I could say more but that will be enough for now.oh and my store # is 9809 . I may get fired for this but oh well something needs to be done.
I work for DG myself and I agree 100%.
My name is Jody Milburn, my wife Chris is the assistant manager of the Albia Dollar General and has been for 4 years.
Approximately 2 years ago her boss (Dee is her name) was fiered for no obvious reason, but oh well that don't matter. Ever since that time Chris has had to take over manager position and run a million dollar store. She had never had any prior experience with DG or retail management, but did it like she had been doing it for years.
Since that time there has been what seems like a revolving door of managers (5 new managers!). Every time a new manager comes through Chris always hold the hands of the managers who apparently have the passed this test that she couldn't, but show the lack of competance to run the store. Meanwhile, did i mention the miniscule amount of pittance for pay from a multi-million dollar corporation.
After this past dismissal of a worthless manager, Chris was begged to take the manager position from her district manager, because quote "I never have to worry about the store while you are running it"
She had to go online and take some ridiculous test. Well she did not pass the test. Well she did not pass the test. The only thing that test proves is that she didn't know how to answer questions from the way some crooked corporation wants her to.
For the past 2 years Chris was good enough to fill in and manage a million dollar store while this pathetic corporation pissed around and looked for someone else to run it as good as she has for penny's, but couldn't
Now it comes to a stop. There will be no more slaving for you greedy ### for no more money. I won't sit back and watch her put in her 40 hours and also have numerous phone calls on her days off to deter problems or avoid obstacles. Chris is way too great of a person to have to put up with the extra stress, that by the way, she never complains about.
I am a supervisor where I work. I was put into that postion with hard work and knowledge of the work. I never had to take some ridiculous test that had nothing to do with the achievements that I can accomplish otherwise, i may not hold a supervisor position.
Ask the community and all her co-workers how much they would lover for her to be manager of that store and i promise you will hear a great outcry in her favor.
I'm not just saying all this cause i'm her husband.
I know how much she cares about her job, store, co-workers, and customers. I'm saying what happened to hard work and knowledge to get you ahead?
Chris doesn't know I'm posting this but I don't care. If she loses her job cause of my states, so what?!?! There is much better than that disgrace of a Corporation that is Dollar General but she just don't want to see it.
She loves her job and executes it beyond all else while being a great mother and wife. I listened to her talk about work every night and see the passion in her eyes. She is so depressed about the failure of a test to get a job which she has successfully been doing the past couple years.
All I can say is, quit listening to a bunch of psychoanalysis and promote from the ground up.
Don't punish my wife for my thoughts and feelings, prove to me that i'm wrong, because I don't think you cowardly, ignorant, corporate fools can.
Sincerely,
Jody Milburn
[protected]
WHATEVER HAPPENED TO THAT OLD SAYING: TREAT PEOPLE HOW YOU WANT TO BE TREATED. ALOT OF PEOPLE WITH THESE LETTERS AND NUMBERS BEHIND THEIR NAME ALWAYS SEEM TO HAVE THE MOST UNATTRACTIVE PERSONALITY AND ATTITUDE. BUT WHEN YOU FOR 1 TIME GIVE IT RIGHT BACK TO THEM, OOH THEN IT'S A PROBLEM. THEY NOW CALL YOU INSUBORDINATE. I MEAN THESE MANAGERS ARE DISRESPECTFUL TO FELLOW CO-WORKERS, CUSTOMERS AND WHOM EVER ELSE. DOLLAR GENERAL IS A GOOD COMPANY TO WORK FOR UNFORNATELY IT'S THE STORE MANAGERS AND ASSISTANT MANAGERS THAT ARE NOT VERY KIND. THEY KNOW WHO THEY ARE, NOT ALL OF THEM. GET IN CONTACT WITH MR. RICK DREILING, CEO OF DOLLAR GENERAL. TELL HIM THE TRUTH. HE NEEDS TO KNOW. THANK YOU!
Bad management!
Management was very Rude to Customers. Customers were standing in line with two lines opened, with ten or more customers in each line. There were at least three other terminals that would have been opened. When asked if other terminals could be opened. The manager was very disrespectful and rude to customers. We were told that we could wait are leave. After being challenge on talking to customers in this manner she then stated that all the other registers could not complete credit/debit transactions. At that point I stated that she could have opened up a cash only terminal to alleviate/shortened the waiting time.
No customers deserves this type of treatment from Dollar General Employees. Family Dollar, Target, Walmart, and K-mart looks better each day in regard to customer friendliness, service and support.
Manager: No name tag displayed on the employee, she was only referred to as "Miss Helen":
Store Location: Stillman Blvd.
Tuscaloosa, Al 35403.
Rude people around stillman? Golly gee I wonder what KIND of people are working there? There is always a lowest common denominator.
The Dollar General budgets hours for each store. The manager can't go over the allotted hours per week given. The work load stays the same so more often than not...the managers have to put in 70 to 80 hrs. per week to compensate for the loss of hours allotted. Managers are listed under salaried employee. They don't get overtime compensation so just remember how this company runs it's business. I would be" put out " also. As in fed up...over it!
Managers throughout Tuscaloosa seem extremely dull and/or disempowered by the company. Once I tried to return/exchange/alert them to a package of snacks that tasted like soap (obviously must've been stored next to the laundry soap they had a huge display of that week). The clerk referred me to a manager who looked at the open box and said she didn't want the box and couldn't do anything to compensate. Not the least bit of interest in the fact that her store was selling inedible products, let alone in making the customer happy. Another time at another store I tried to drop off a bundle of regular phone books that every resident and every business gets for free every year. Again, referred to a manager. This time the manager looked scared and muttered something about not being able to accept anything not sent by corporate. Wouldn't give me her name to jot down with a note about the store refusing on my delivery checksheet. I have to suppose that the company either hires only stupid people for management or gives them so little authority that they have to behave like they're stupid. Either way, the bottom line has to be that they're not willing to pay enough for quality management.
say no to gangs:
I'm sorry, but on our application it says nothing about gang involvement. The district and regional manager might not be aware of the problem. I'm not condoning gang involvement just saying that you should call corporate and actually get something done instead of telling everyone and their brother not to shop there. If nothing is said to those who need to hear it, she'll continue to be employed there!
And Dollar General does not have high standards. It's Dollar General for crying out loud. You think with the pay they offer they have high standards?
I live in Waynesboro Virginia. I shop often at your Broad St store. I noticed a week ago when I was in the store one of your employees had a blue bandana wrapped around her wrist. I have had trouble myself with a family member being in the crip gang so iI know for a fact the blue bandana represents the crip gang. I thought maybe this woman had a problem with her wrist so I thought nothing more of it. Well today October 25th I noticed that she is still wearing it. This concerns me due to the fact that gangs are getting worse in our community. It was a real shock to know that dollar general condones their employees being in a gang. I will no longer be shopping at your store and I am going to let our local gang task force know about this. I will also be letting all friends and family member know about this. We are going to stand up to gang involvement and to gang violence in our town. I am very disappionted that we have to see it where we shop. I thought your stores would be more aware of this, maybe it is that your company just doesn't care and will hire anyone. I thought dollar general had higher standards that this.
dollar general employees should be fired if they are dating coworkers, dont look good in the work place, and will never work out
Dollar General doesn't keep items stocked. Five trips & no sugar. Four different times for Kingsford charcoal, theirs a big sign outside the door saying Kingsford charcoal here. Its close to the house &very convienant, but its a hassle to go in their for something ¬ get it.Walmart is only three more miles down the road, & they do have what i need
I agree I'm a Cashier at Dollar General and the mangers, District Mangers and even Asst. Mangers are down right rude and very disrespectful to not only customers to their employees as well. They go as far as to Imply that we have no choice in working more hours, other employees from other stores will loose their jobs, We cannot have breaks and Have to do every peice of work they do not want to do!
They try to say that It's our duties to do these things but I for one have called corp. to ask about breaks and got told with a eight hour work shift I am supposed to have two fifteens and one hour break. I'm lucky if i get A fifteen much less that much! Then the customers complain to me about the treatment they are given by the mangers, and how the mangers are treating us employees. Other store's employees complain about this as well watching from their place of employeement and suggest we all find better jobs.
I agree with the ladies complaining, I am a cashier at DG and I have never treated a customer with such disrespect, they have every right to complain, yes we do have a lot of work to do, and not enough time to do it in, and it can be very stressful, but if you cannot compose yourself while waiting on customers than you have no business working there, just remember as a cashier, you should remember how you would like to be treated when your checking out at a store. and yes I have gotten rude customers, but you keep your cool, check them out and then curse to yourself. remember an unhappy customer is a lost customer, and you lose too many with your attitude and you will have a closed store.
WE NEED TO GIVE YOU AN EMPLOYMENT APPLICATION! COME WORK FOR DOLLAR GENERAL FOR ONE WEEK. WITH NO PAYROLL HOURS AND A LIST OF THINGS TO DO, THAT CAN'T BE DONE BY ANY NORMAL PERSON.
Scammed and cheated!
Female Managers have filed a Discrimination lawsuit against Dollar General because KKR & Dollar General Corp pay female manager less than male managers for the exact same work and job. Amazing how this day and age companies are allowed to engage is such discriminatory behavior while individuals take it in the chin. Oh thats rights, individuals can't afford to pursue their legal remedies because attorneys demand such outrageous fee's that only big business can afford.
No wonder individual rights are ignored in the courts.
The complaint has been investigated and resolved to the customer’s satisfaction.
can a man and wife work at the same store on differnt shfts/
I have a SOP in my possession if anyone needs any policy information...I too was fired over the phone...and I recall the email Jon Rogers sent us about donationg the pennie items...GRRRRRR whats the matter w/ DG?
i am trying to get an employee handbook. does anyone know if there is one online? i need to know the policy regarding shortage and suspension.
I know where all of you are coming from. I was a store manager from August 2007 ubtill May 5, 2010. I was terminated for donating pennied items to local non profit organizations, I was told it was a company policy. I know that for a fact that isnt true. I also I have a copy of an email sent from the corporate office from John Rodgers stateing to remove from the floor and either doanate it to a non profit organization or destroy it, so I donated as I did time and time again. We had just gotten camaras in January, so we gathered up the items as we did in the past and called our local Childrens home and Womans Aid and crisis to pick up the items. We go a new DM the first of April and by April 27th he had already fired one assitant manager, lead clerk, and suspened me untill they came to a desision on weather I was going to be terminated or not. He told me that he would call me that Friday with a desision, well Friday came and went, so I tried to get ahold of the RM finally on May 5, 2010 he called me that afternoon and told me that they came to the desison to terminate my postion, they did this over the phone reall professional. In the mean time the DM was demonted back down to a store manager.
I loved my job I had never been written up, my store was at model store, never behind on planograms, and my store finally reached a million dollars in sales in April 2008, all my store review was always in the high 90"s. This company has some real issues.
I filed for unemployement, and waited on the deputy desision and it was in my favor I gave them a copy of the email and store employee hand book, but was funny was the told the unemployment office I left due to personel reason, I didnt leave I was terminated or I would still be there.
Kellie Graham Was Store Manager at Store 4477 Elkins WV
email me wil more information
kgram1969@yahoo.com
I work for Dollar General and have so for 6 years now. I have met many people in this small community that I grew up in. Never really knew them at all. Have come to know them all as a community proud people who consider this store their local mall. Many people young and older have worked in this store over the past years. Many things have changed over the years - some for the better. I, being older, became settled and afraid to change jobs and always held optimism towards my job, position and company. Over the past 16 months I have been shocked, disappointed and thoroughly disgusted to see how faithful and hard-working employees have been discarded and treated with about as much respect as the cardboard from last week's truck. I have worked diligently and when I finally stood up for my rights and others I have found myself railroaded and blackballed. I reported my concerns to the corporate office concerning our district manager and his refusal to handle the situation. Now my days are numbered as an employee as I feel the mounted pressure daily. It's very difficult to smile, be friendly and do my daily chores knowing the company I work for was built on BLOOD, SWEAT. TEARS AND TOTAL DISRESPECT FOR HONEST, HARDWORKING DECENT PEOPLE. I pray to God every night to help me out of this horrible situation. KARMA IS A REAL ### LADIES AND GENTLEMEN [AND I USE THAT TERM VERY LOOSELY].
I never see any male managers in Orlando for dollar general. Good to know gives me another reason to boycott them thanx
Mickey, as rude as Jason is it is very childish of you to point out someone's spelling, grammar mistakes. Like he said in another post so what. This is the internet, not English class. For you to mention his spelling mistakes and grammar mistakes is very immature of you. Not everyone lives in an English speaking country, and even if they do not everyone speaks it well because it is not their first language. Seriously both of you need to grow up. Also perpahs punctuation is different from where you live, because aside from a few mistakes I don't see much problem with it. I think you are just being childish as him by bringing that in this complaint when it has nothing to do with the complaint. Learn to stay on topic. Or do you two have ADHD.
Wow-your punctuation is horrid! HAHAHAHAHA!
How did I know you would resort to name calling? Thanks for showing your immaturity so quickly. You are truly not worth bothering with.
First of all, I am a woman. Secondly, I was fired AFTER I quit. And thirdly, I am smart enough to use punctuation properly.
Learn to spell, capitalize, punctuate, and use proper English. THEN you can tell me how dumb I am.
Rude attitude and safety hazards!
Was in dollar general store in orlando florida, near home where I spend a great amount of money each week buying supplies for my business. The service there was very upsetting this past weekend so much so that I will no longer shop there while the employees that are running that store are no longer there. Plus you are never able to get what you want due boxes being in front of everything you are trying to get to. they are piled at least 8 feet high in the isles 6 out of 7 days a week. Store is sloppy un kept not very well stocked. Causes everything is in the boxes. OSHA needs to be told about it. That is my next thing to do is to contact them about this store. I feel there very poor management there. That has been for the past 4 months that I have noticed this and the treatment is very poor. This store number is #06671 @ Northgate s/c 5043 Edgewater Dr. orlando, florida 32810. Phone number is [protected]. Thank you for reading this.
Funny I worked at the 3728 store on clarcona ocoee and obt. Very close to the edgewater store and yes they all seemed to be very dirty in the orlando area. My manager saw how hard I worked so she started having me work there all the time with no help. Then the district manager made dicriminating comments to me and when I went above him I got fired for some bogus reason. I'm attempting to have him write me a formal apology but am having trouble with their legal department. I am boycotting all the dollar general stores in Orlando Florida because of this and how they treated me. They fired me for reporting the dm but kept the thieves that I made apparent to the store manager and the dostrict manager, wow
My son and I went to the Dollar General Store in Frisco City, Alabama 10-21-09 @ 16:08:39. I have never seen such rude behavior from a manager in my life. The cashier made a honest human mistake and when she asked for a void the manager was very rude to the cashier and my self. She wanted to know why the young lady needed a void and the truthful answer the young lady gave her seemed to be unacceptable. The manager accused me of not wanting the product but that wasn't the case the young lady accidentally scanned the item too many times. The manager made the young lady cry. She had no right to question her in front of us like that. She should have waited for the store to be empty but she was very rude and unprofessional. I think she needs to be disciplined for her actions. For me I will never go back into that store again, I will travel to Monroeville Alabama to do my shopping for now on. I have never witness such rudeness before.
I agree whole-heartedly. In Alachua County in the cities of Alachua and Gainesville I've experienced the very same treatment and more. Comments posted below. Dollar General stores in Alachua County Florida is epidemic in its customer service and general store upkeep. The last straw was when I purchased a 4-pack of socks in which two pairs had numerous holes. Returning the socks I had to endure the store managers accusation that I pulled on the plastic tie and tore the holes myself. The fact was I carefully used a pair of scissors, taking extra care as not to do the very thing this manager accused me of doing.
Other events of disgust are one person in the entire store on a busy Sunday with at least a dozen in line at the checkout. Go ahead and take whatever you want. So much for the safety of their employees. How about the time where the aisles were literally strewn with merchandise actually heaped into a disorganized pile of various products? One couldn't even go down that aisle due to the clutter. Here's the last one. (And there's more but I'll spare you). I was purchasing a bottle of shampoo and the cashier asks me how much it costs. "I don't know, I didn't look" I said. The cashier says "why not you should know these things". Yea, like it's my mission in life to learn all Dollar General's prices.
Message to management: How about hiring people with normal cognitive powers and not ###s? Secondly, how about training your managers and staff in customer courtesy. I highly resent the attitude and treatment of your managers and employees. Dollar General website has no customer service link! Does anyone at this corporation even care?
So tired of rude clerks!
This is a complaint about a Dollar General in Conway, South Carolina:
I am so tired of rude clerks! Can someone relate to this!? I like shopping at Dollar General, the prices are right and I go there often. But I have ruled out one location because of a rude clerk. I have been putting up with this person for a while, just kept thinking she was having a bad day or something. She has never said "hello" when I walk in, never says hello, how are you, did you find everything you need, etc, the usual polite things a clerk is supposed to say to a customer. I have always been polite to everyone, no matter what the situation, even if the other person is being an a__.
Yesterday I went there again, and there she is, having a friendly conversation with the customer in front of me, then when it gets to be my turn, she looks at me, I smile, and she sort of "jumps" like I have cooties or something, and said nothing to me, and I get the usual silent treatment. Then I wrote her a check, and she says (like a mean police officer) "I need to see your license". So, I showed it to her, thinking I was going to get arrested at any moment (I'm sick of that, too, every time I write a check at a store, I get that same treatment).
I don't know why this clerk doesn't like me, I have never been unfriendly to her, on the contrary, I have always tried to be nice! Why do clerks do this to people? I am sick to death of it, and I am tired of being treated rudely.
Look, people, if you don't want to work as a clerk, quit for God's sake, so all those other poor unsuspecting customer like me, don't have to put up with it.
purchased a coffee maker while traveling through Marfa, TX. We got back to the RV and our old coffee maker started to work again. decided to return unopened coffee maker to DG in Carlsbad, NM. was unable to return to another DG as MGR stated “ inventory” must return to DG where purchased.
I was suspended due to a court issue am I suspended without pay? They told me once I’m finished with court then they will will decide if I’m still employed
I drive to town to avoid that store. The main manager he is cruel mean and nasty to employees and customers can hear. Eric is also nasty to the customers. He was mean to my elderly father. All employees need to quick.Avoid the store. Heard him many times call employees names and thin its funny.The man is mentally abusive. Need to get rid of him.
E ocean Stuart store cannot accept
Accept card? Due to computer issue
Door and online says it’s open till 10:00 ok (on Sunday) I showed up at 7:14pm and they were closed! Roads were fine, wasted my time and gas.
one of your stores manager on 2693 grand caillou rd. sent the police to my home and told me to not to come to that store i did nothing wrong i just need to know why i have talked to the managers noboby can tell me nothing
Terminated after I called in sick, I had pneumonia, Date dec. 26th, 2023, I'm able to provide two doctors excuses my name is Michelle sproles my contact info: [protected], email Michellesproles2@gmail.com
My market is on Polk City Florida #13296, my complain is a question: IF YOU SELL PILLSBURY TOASTER SCRAMBLES WITH STRAWBERRIES AND OTHERS FRUITS FROM PILLSBURY, WHY DON'T SELL TOASTER SCRAMBLES PASTRIES PORK SHOULDER W/BACON. IS ONE OFF THE MOST SELLS IN WINN DIXIE AND PUBLIX?
The employees are always working hard and curious however I went to shop in summer time and air conditioner was broken, I went again a couple weeks later and was still broke. Management apparently doesn't care about employees suffering in texas heat in summer. I wouldn't blame them if they all walked out.
Fired
Overview of Dollar General complaint handling
-
Dollar General Contacts
-
Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
-
Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
-
Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
-
Dollar General social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
- View all Dollar General contacts
Most discussed Dollar General complaints
Heartland farms dog food/customer serviceRecent comments about Dollar General company
Poor customer service


Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I am also disputing a termination with them. I strongly feel I was terminated because I wanted to be demoted. I wrote a letter of resignation and less than a week later I was terminated smh I hope everything works out in your favor.
my name is stephanie mosley. i worked at store 02620 as store manager. i was terminated this afternoon. i just feel it was not right, first let me begin in saying i have talked to the recruiter for dollar general and expressed my concerns in the lack of training i have failed to receive i did not get taught policies nor proper procedures not one time so truthfully i do not know procedures except for what i have been taught by my employees or i have went to other DG stores and have asked for help as well.i have not been taught bank or deposit procedures either so with that being said i have made huge progress with the atmosphere in the store. i have cleaned the store as best i could, when i first arrived it had just been shut down for a few days due to rolltainers being everywhere the fire marshal came out after i been there and found no problems. i have never been written up, i did leave a small white back of trash i wasnt thinking next to the trash can but i wasn't realizing i di leave it in the yellow walkway. i have been working sick since sept 5th of this year, i have had pneumonia. I have never called off, i have been working well over my 50 hrs each week to help the store. i am not perfect yes i made some mistakes along the way.but no write up, nothing. so it comes to now the district know the alarms werent working for the store so im not to blame for that but i had been having my assistant mgr opening, she was supposed to be letting one certain key go to bank with the deposits. she was responsible four of them. her excuse for not letting this employee was so she says she takes forty minutes i don't want to run the register the day i worked i was so focused on getting the store ready for regina that i didn't think about asking them to go to bank .if i would of been told how the bank procedure went i would of asked my car wasn't running that week i knew i didnt want to have someone take me to bank with the deposits. again having pneumonia being tired and still trying to run the store as best as i knew how. i need this job why didnt i get a write up ive never been in trouble i have always tried to do what roger and regina have asked of me. please reconcider i support my family this was my only income. i moved down here to care for my ill mother whom i didnt want to let get put into a nursing home if someone would of inly taught me these procedure and how come lexi gets to stay also i stated hire date is april 20th it has been six months dont i get a week vacation pay as well. i just want my job back ask the customers there how it has turned around in such a short time plese look into this please let me know if i can have my job back but with training on all procedures all i got was a week of a few videos then sent home then one week of stocking shelves then that was it stephanie vans mosley [protected]
Hello My Name is Jessica Vernon I have worked for DG 11th Avenue Franklinton La as an ASM for the last 6mths or so when I was writen off the schedule on my day off after getting into a disagreement with the store Manager over a Wright up I didn't think was far or correct she claimed $100 was missing after I had already left the store to take the deposit to the bank after my shift ended when I pulled in at the bank our deposit was $5 Short so I took $5 out of my pocket ALL THE MONEY I HAD gave it to the teller & had the tell write down proff of what took place after returning with the change & clocking out I left about 40min after I left the SM called claiming a $100 gone and unaccounted for whe she wrote me up for that & for another cashiers till being $75 short I reluctantly signed buy expressed my disagreement the next day still upset over the accusation I called in only the 2nd time without an excuse the next day I was scheduled off when she took me completely off the schedule whe I reached out to OUT district manager I sent pictures of everything I had accounted for change fund deposit tills ect. And received no answer or response I don't think I deserved such treatment I expressed to the district manager to view the cameras to find out the truth but now they are fighting me on getting the unemployment benefits due to excessive call ins & violations of company policy both are inaccurate
My Store #6110 My employee ID was #3110451 someone needs to look into this accruing situation plzzzz
Yep sometimes the computer is wrong because of employee maybe use their numbers when they don’t have a register…I always went by how much cash I had for deposit vs. what the end of day report says
Hello my name is Jennifer Hutchison former employee at store number 12951 in Enterprize Al . I was a full time key holder and I had been with dollllar general almost three years and I had never been wrote up in any shape or form by any manager and came to work when I was supposed to I had only missed two days the entire time employed with them I would get called in on days off and I didn't mind. I loved my job and my customers. I had just got to work on a Friday night to close the store and ten minutes after I got on the clock the district manager Mrs Polly walls in and asks me to come to the office with her, now remember I had never been wrote up for anything, and the first thing is she told me is that I was suspended without pay for one day for 2 customer complaints to her in the past week and I said to myself ok I can do this I'll take this one for the team then next thing I'm being told I'm suspended without pay for seven days well I live pay check to paycheck cause we'll Dg don't pay us $124.000 a year they don't even give us our yearly raises anymore is what I was told about mine but that's another story, so she said I'll call u on the seven day and let me no if u can come back to work or what is going to be done about ean employee complaint so I was waiting for the call on the seventh day and I got no call from Mrs Polly eight day in no call from Polly nine days in no call from Polly ten days in still no call from Polly 11 days in no call from Polly and finally at 6 pm Polly calls on the 12 day and days he decides to term me and I had already asked for the proof that was against me and still was not ever wrote up still even on suspension now yal so Polly said well I'm gonna give your pay for the vacation hours that's 20 hrs and that was on week of 2/4/23 threw 2/10/23 and now it's march the 7 , 2023 and I still have not got my money nor have I got a call or email from Mrs heather regional director and I know that I was blackballed cause I am still till this very day on dollar generals payroll and I was just removed from all the schedule and my manage day after this started has a part time key to call me and ask me for my store keys if she could use them while I was suspended and I got a Fulltime key position in Hartford where I live and Polly not my manager would not just transfer me up to that store and totally out of Polly's jurisdiction that was a really harsh treatment of someone's first time being in any trouble at all I emailed Heather on Linkedlin and she still has not responded and my lights are about to be cut off my family has nothin to eat and I have been trying 200% to get another job but no luck yet and I was told I couldn't even draw unemployment due to what I feel she made up cause the assistant manager and I didn't see eye to eye on two things And the bad thing is I told her that I found out my dad has lung cancer Polly said sorry hear that but that has nothing to do with dollar general now let's just see how much we can get done after this thank yal for your time god bless Jennifer Hutchison
Hello my name is Lory Deer former employee of store 15368 in Mooresville, Indiana. I have been a key for 8 months worked for company for 9 1/2 months. We had a cashier ring up a gift card and cashed it out as cash. I wasn't there that day, I was informed the next day then the cards come up missing. I was blamed loss prevention came in as "loss prevention training" then cornered me in office accused me of stealing gift card, I denied it because I did not take them. She told me she didn't believe me and had had subpoena the video where the card was traced to and used. I then informed her that was great because I was 100% positive it wasn't me or my husband whom she kept accusing. She lead me to believe if it wasn't I wouldn't lose my job. But did suspend on Friday Jan 21, 2023 and took my keys then said I hear something by Monday from my DM. Not to talk to anyone who works there or not to come in store. Then my DM called and said it wasn't me on video however I was still fired for waiting on my husband. And for changing the 90% off Christmas sale items to correct price. I was told by my store manager to honor sale price. And we are the only store or anything around, so when my grandson needed milk and we (DG) was the only option I did wait on my husband considering I was there daily from 2pm to 6pm alone, no other cashier's or managers just me as cashier & manager. My store manager was changing my clock out times every night to 10:15 even when I was there til 1045. She claimed she was there when she wasn't. Her and the assistant Manager would put stuff up in back room until they pennied out then would buy it just or take them. I have been threw 2 store managers and 2 assistant Managers since I started in May. I asked for the assistant Manager position when it came available and she had already promoted her friend she had just hired a week before that. I never missed worked, I didn't call in, worked on my days off when they needed. Opened and closed the store on Sundays, 15 hours shift. I was reliable and a good strong proficient employee and I got fired. Everyone was changing prices on clearance to correct prices, prices usually don't ring up on regular items. Everyone waits on their family at that store but I'm the only one who's got fired. Everyone else is still employed and working. I even tried to get them to do a probationary thing or put me at another store. She refused said 10.00 isn't 1.00 after 90% discount. Huh uhhhh where did you graduate? Cuz yes it is. I just want my job back. I was wrongfully terminated and I am working with a lawyer on filing a suit with eoea.
Hi my Name Is Aaliyah Toney . I am a former employee at dollar general. @store #22506 located Memphis, TN. I strongly believe I was wrongly terminated because I had to be at work 10am. I called and told my general manager(Chastity Banks) I would be running late because my child had a doctor's appointment. But Ms Chastity still wrote me up and I felt bad because I bust my tail for my job. I started off as a lead sales got promoted to an assistant manager. It was Times Ms Chastity did not have nobody to fill in for. But i put in my 2 week notice. I worked my full 2 weeks but Ms Chastity put in the system that I quit.
Hello. My name is William Bracey. I was stationed at Washington Avenue in wheeling wv. I was terminated due to multiple counts of customer complaints. However. Due to my learning comprehension. And lack of social skills for DG customer service standards. I failed for their approval. My belief is I was wrongfully terminated and persicuted by Mike DM over the area. I spoke with Mike right after termination. He willingly respectfully listened to me. But was anxious to get his point and end the conversation.
Giving me the impression. He doesn't care. Even though I defended myself explaining my learning comprehension. And even stated no efforts far as I can barely witness of evidence such and direct video and audio of such incidents. I feel this was discrimination. And I'm not where near comfortable with him being around me anymore. No one had taken the effort except for Ashley GM of Washington Avenue. To give me pointers. Which still led to complaints.
I find it very unfair that DG upholds customer is always right. Regardless if they're wrong. If such. Anyone who wants to buy tobacco or alcohol should get away with it without identification if they believe they don't have to present it. Of course no one can argue with me on that. Frankly I don't want to work for DG under Mike again. Ever. However I'd like to settle this legally if must.
Such as a actual investigation into Mike on his work when it comes to termination and management such as employees on how he investigates and such as I mentioned.
And I would like to receive compensation for the time I lost after termination thank you for your time
Lack of communication and training, Dm, Managers know how many complaints there Store gets, You should have been properly trained on how to react talk to customers, it sounds like you where setup to get you fired they didn’t like your work ethic.
Did you get your job back?
I was wrongly terminated 3 weeks ago. Over he said she said. No write ups , always at work even came in on my off days to help her out. She talked about everyone of the employees. But got mad at me and call herself checking me in a txt message. Didn't come and talk to me nor ask just went what another employee said. She thought I apologized and got mad at me when I said that was autocorrect and then told me I don't have to worry about finish my week. I try to talk to our dm two weeks prior about her behavior and talk to him right after she told me that. He told me to give him to the end of the week and he was gonna call me. Which he never did. I went above and beyond for this company. And mind you she fired me on my off day. I don't know if I can dispute this. And she lied to the cops and everything. I wasn't even at the store nor threatened her. She lied about everything and she didn't have a leg to stand on for firing me. So she made up these lies to make it stick. I need someone to message me to see what I can do. Bc since Jason gave her the store manager position she in went to her head and thanks she better and treat us lower then a dog.
I was terminated without any type of due process. Let's start from the beginning. As I was leaving the Dollar General Store one morning the Manager had the assistant manager follow me to my car and ask me to come talk to her. The manager then asked me to come work for her guaranteed 40 hours a week with 11 an hour pay. This was the 4th or 5th time she offered and this time I accepted. So I went home and filled out the application and then called her to confirm and she started the background check after all the necessary paperwork was done. I gave my 2 weeks notice at my then current job and it still took 2 weeks maybe 3 for my background check to come back after the 2weeks notice I had gave at my old job. I went in at the store to complete paperwork and start my videos but still couldn't because there wasn't any paycards. So it took another 10 or so days for the card to come so I could start. When I accepted this job I told her that I couldn't be at work any earlier than 11 am. She said that was fine. So the 1st week was fine. 30 some hours. 2nd week she puts me on the schedule 9am to 3pm. I tell her I can't be there that early. Her response was "you're a manager now, deal with it" . I had jury duty. She told me "tell them you're sick, you're a Manger now, you're supposed to work any hours". So the 3rd week I only had 2 days and the 4th week I was off the schedule with no write ups no counsel no explanation. So I messaged and messaged with no answer back. I called and called, no answer back after I left several voice mails. So she just took me off the schedule with no explanation. I left my job for this? I will be seeking a lawyer.
Were you able to get your job back?