Dollar General
reviews and complaints

The 1st thing i would like to complain about is how she treets her employees. So rude. Yelling at them for making a mistack and then going to the employees place to live and demanding to speek to the former employee. When the mistack was made the employee was right infrount to the regester and tried to cancle the transaction. The former employee tried to refund the product and that did not even work. The employee tryed to call dar to inform her that her drawer was going to be short by alot bit no money was touched and the pre paid card was left with a not on the receat. Dar did not answer her phone and blew up on the emplyee infrount of customers while talking on the phone with the employee. Dar threatened the employee about a rotanor that wasnt done and how she wasnt going to do it and if the employee wanted her job that she would come in for an hr. Dar should have talked to the employee in privit and not tell the employees parents if she didnt get ahold of her she was calling the cops. Reminding you the employee had that day only off. The employee has the recets of things she bought and left the card in dars office. The employee did not steel. The employee after going in that day crying and feeling like crap texted dar. Dar sat there and lied to the employee saying she wasnt fired just shes really pissed. Things started to change between dar and the employee. The employee has picturs of the recets of that day and dar telling the employee not to be ringing things in herself but never said it would lead into losing her job. Dar did not tell the employee anything about it and also seen the employee do it herself before. Do i beleive this employee should lose her job over one mistack she ever made? The cashier is human we make mistacks, well that employee worked over the weekend and would be so scard to go behind the desk to even clock in. While the employee was working she seen a rotanor that had a little note on it out in the an ial that said chemical slill dont touch. Isnt chemical spills soupose to be cleaned up right away? And dispose of properly? This employee came in sick, picked up shifts of people and gets treated like this? A chemical spill that someone could highly be allergic to compaired to someone making a mistack and trying to fix it should not cost a job. And being lied to. That person im talking about is me. I have read the handbook and understand it. Dar even said she seen me try to stop the tranaction and also seen me try to refund it all different ways and i have pictures to prove that i did. I will send them to you. There is nothing in the handbook that says a cashier can not perchus items themselfs. I hope something gets dobe about this because me being fired over a mistack and being treated like im nothing is rediculas. Getting yelled at because im not working fast enough but being blind in one eye right know due to losing my glass peace and dar knowing about it but wanting me to work sky shelfs and being on a lator that could hurt me. So if i lose my job because of a mistack and she can do that then i guess contacting my lawer and contacting the bbb is what im going to do. Aka another thing dg employees cant work by them selfs kinda funny hiw i would work 3-4 hrs by myself and thats ok. Do something about it or i will. Thanks.
Rebecca Dawson

This is the next time that I have been there and the management Heather is so many times rude. Just trying a question, and she thinks she does not have to work and she is better than customers trying to buy. Why is she in the store? Just get the check and not working? She can not just sit there and not help any people. I have seen so many people like her and they have no idea what they are doing. Fire her. Burlington, KS 66839.

I shop regularly at the store on the corner of union rd and gardenville in Cheektowaga NY. It happens to be 26 degrees outside and your store is not much warmer. Every time I shop there all winter it feels like they have no heat on. Is this a policy with your store to not provide heat for your employees? If I am cold shopping with a jacket on then how are your employees suppose to work under these conditions. No less every time I go in there one on your employees is sick and who do you think is the blame for this. I am very disappointed and feel that it is time to stop shopping at your stores and make sure I get the word out on how you treat your own people. And believe me when I say I am not the only customer that feels this way as I have heard others complain while in your store. I do hope that you will take this complaint seriously and rectify this problem with your stores in the Buffalo area.

I was working on 12/04/2018, and a customer came Lisa, buy some candle, she told me that they was 50% off ii explain to her it will be taking off at the end of the transaction. Well it didn't take it off, so she told Robert general manger, he yell at me in front of the customer, i told him I quit you aren't going to talk to me any kind of way.
So today on 12/06/2018 I was told I couldn't come back in the store by a friend, Sean is talking about everything that happen in the store,

I will not be shopping in your ADA OH store anymore and being a small collage town that is saying something . I will drive 15 miles to kenton OH, where they do want and treat people better . I came to the ADA OH store Monday dec 3rd maybe around noon an grab a cart outside and there was an ext.cord laying in it so I went inside and try to hand the item to the cashier (out from behind the counter ) the item telling him this was left outside in this cart . He just ignored me as he was walking right by me to get back behind the counter. In this time another person came in seeing what was going on and stayed how rude he was being . Now that is pretty sad when another person see it and comments on it . Would not be so bad but this man is always like this towards me why I do not know . I was in retail 27 years and this is not how you train your people to act . Needless to state how the store having boxes blocking isles etc...Really how hard would it have been to take the cord and say Thank you?

I was assault and my life was put on line by one of employee stacey. I felt like she was to much. By your dollar general in Kittrell . What hurts the most I come to this store everyday and can't go back now. I need someone call me as soon possible . I'm so unhappy right now I really hope the problem get fix. I was just helping the store outnthan I get assault

Hello I live in NC. I have been calling and calling the support team for days. While I'm writing this message, I have been on the phone now for 20 minutes and 25 seconds. What is the problem. Please stay on the line, your call is important to us. No it isn't! Where is the customer service ya'll use to have. The company is a million dollar company and can not get in touch with anyone. I hope the owner reads this. Matter of fact I'm still on the phone. This company at one time was like a ma and pa store. Not anymore! Dollar General has lost one of the best customers you ever had.I know I won't make a difference but somebody needs to say something. Pitiful Company.Still on the phone, now 27 minutes. Shame and a disgrace. #humbug

I caught the store managers daughter swapping price labels in her store... I'm appalled!. The manager treats the customers poorly. I have lived in this town a long time. I know that the old store manager had banned this girl from OUR store for the same thing. I shop here all the time. And ever since Marie Hartzog showed up she treats her customers ugly. She has been complained on before and was completely over looked by the District manager...Same way with a employee named Betty. She is rude and treats the other employees like they bother her when they need help with something. She os always outside smoking when the cashiers need help or get backed up, we have complained several times to the manager and yet she is still there. No smiling face nor a friendly greet when you walk in. Our store has a Kimmie that works here and she goes above and beyond to make sure we find what we are looking for always a friendly greet, knows most of us by name and HELPS with the DGcupons. Miss Kaity is a very bright and helpful young lady. We only shop there when certain people are working cause they take their time to help. Clayhatchee is a very small community and we are all very friendly but the store manager has made hateful comments about some of the people and thats not how a manager should talk. If this keeps going on I feel I need to contact the BBB and see what they say. Obviously the district manager doesn't care how his managers treat the customers. Please get her and Mrs Betty out of this store.

The manager is extremely rude. Raises her voice and rolls eyes at customers. She has no concern for the store or customers. We were told we could go shop elsewhere. We now drive to the next town to Fred's. The store is a complete mess. Stuff is blocking the aisles and you cannot get a cart through the store. The floors are dirty. The store is in total dismay. Even if it got cleaned up and straightened out, the manager is so rude, she will continue to run people off.

I live in sulphur louisiana I went yesterday to dollar general store on 2974 n beglis pkwy store# 10317. And was purchasing some items and tripped over a stuffed stool that was in the middle of the isle and twisted my left ankle and hit my left knee on the shelf the witness went and told the employee and she came to help me and my son went outside to get my friend then my friend asked the employee to give her a accident report the employee laughed and called the manager and the manager came and she also laughed and then it took 20 minutes before my friend was able to get the report. And they wouldn't give their names. I'm going to hire me a lawyer if nothing is done! They don't deserve to be working with the public at all!

Hello I am writing you as a frequent shopper at the dollar general. My store of choice has always been Warfield Dollar General in Warfield Kentucky #3407.
I have always loved this store and it had the best Customer service when a man named Nick worked there. The store was always clean as well and items were easily accessible. For the past three weeks I have been traveling an extra distance to go to the Kermit Dollar general in Kermit West Va. due to a rude employee named Kay. I have been Noticing that the store has went downhill in cleanliness the past few months. I went to the store today just because I was running late and didnt have time to travel extra and when I walked though the store I was shocked at the mess. I am writing you only because I have commented on both the rudness and the cleanliness and nothing has been done about either. If I owned a business I would not want my store ran like that or look the way it does. I am attaching pictures so it can be known how Disorganized and dirty your store is. Thank you.

A few minutes ago I went to the Caruthersville, MO Dollar General to return a 6 ft. Wireless Gear Sync & Charge Cable for iPhones (Model #G0536, UPC [protected]) and I was told I could not return the item without a receipt. They said they would accept absolutely no returns without a receipt which I know for a fact clearly goes against Dollar General's return policy. The policy clearly states that any item still in the packaging with no damage can be returned without a receipt for up to $25 cash or store credit for anything over $25. The manager on duty would not even give me an explanation as to why she would not accept the return and was honestly pretty rude about it. When I tried to tell her I had just read the return policy a few seconds before I came into the store, all she would say is "no exceptions you must have the receipt." Now the item in question was given to me by someone so obtaining a receipt would be impossible and even though it's only about a $10 item, it is the principle behind the matter I am concerned with, not the money. If one store isn't going to accept returns without a receipt then all stores should have to adapt that policy because allowing a manager to override company policy as he/she sees fit is only going to create chaos. So my main question to company support is this, How am I going to return this item since your policy I read online & on the wall in the store states that I can? And furthermore why is this manager able to override corporate policy without even so much as an explanation to the customer? It just seems like every time I walk into the Caruthersville store it is something, either the store has overstock spilling into every aisle making them impassable, it takes forever to checkout because only 1 cashier actually has a drawer in & the other cashier will only accept debit/credit cards, items are either not priced or they are mispriced, and I've even witnessed the employees with their cell phones out listening to explicit music which included the cashier while in the process of checking myself & my 5 year old daughter out. Just to give you some perspective too, this is the first time I have ever felt the need to file a complaint on anything or anyone in my entire life but rest assure it will not be my last if these issues are not resolved very soon. Just to be completely honest though I am about ready to just stop shopping at Dollar General all together or at least the Caruthersville location. Thanks for your time. I hope to receive your helpful response in a timely manner because despite all the problems, you cannot beat D.G.'s prices.

Sincerely,
Disappointed Customer

This takes place at Dollar General at most of them in the Kansas City Kansas area. They always have different people working all the time. It's like revolving door. The store is almost always a mess. Boxes in the isle's. Most of the employees are very unfriendly not to mention they never ask you about the digital coupons when to put your phone number on the key pad.

You Fayetteville, Ga location has a handwritten sign in the door that is telling your customers that Police will be called on them if they enter the store with a pull over hood that is weather appropriate or a hat/head wear. As a mother, this is an uneasy feeling to think about a misunderstanding can go fatally wrong. If this is indeed business practice and within store policy, perhaps the request wouldn't feel as invasive if it we're printed on store literature or on a store sign.