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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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J
1:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar General wireless gear sync & charge cable return

A few minutes ago I went to the Caruthersville, MO Dollar General to return a 6 ft. Wireless Gear Sync & Charge Cable for iPhones (Model #G0536, UPC [protected]) and I was told I could not return the item without a receipt. They said they would accept absolutely no returns without a receipt which I know for a fact clearly goes against Dollar General's return policy. The policy clearly states that any item still in the packaging with no damage can be returned without a receipt for up to $25 cash or store credit for anything over $25. The manager on duty would not even give me an explanation as to why she would not accept the return and was honestly pretty rude about it. When I tried to tell her I had just read the return policy a few seconds before I came into the store, all she would say is "no exceptions you must have the receipt." Now the item in question was given to me by someone so obtaining a receipt would be impossible and even though it's only about a $10 item, it is the principle behind the matter I am concerned with, not the money. If one store isn't going to accept returns without a receipt then all stores should have to adapt that policy because allowing a manager to override company policy as he/she sees fit is only going to create chaos. So my main question to company support is this, How am I going to return this item since your policy I read online & on the wall in the store states that I can? And furthermore why is this manager able to override corporate policy without even so much as an explanation to the customer? It just seems like every time I walk into the Caruthersville store it is something, either the store has overstock spilling into every aisle making them impassable, it takes forever to checkout because only 1 cashier actually has a drawer in & the other cashier will only accept debit/credit cards, items are either not priced or they are mispriced, and I've even witnessed the employees with their cell phones out listening to explicit music which included the cashier while in the process of checking myself & my 5 year old daughter out. Just to give you some perspective too, this is the first time I have ever felt the need to file a complaint on anything or anyone in my entire life but rest assure it will not be my last if these issues are not resolved very soon. Just to be completely honest though I am about ready to just stop shopping at Dollar General all together or at least the Caruthersville location. Thanks for your time. I hope to receive your helpful response in a timely manner because despite all the problems, you cannot beat D.G.'s prices.

Sincerely,
Disappointed Customer

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F
6:30 pm EST

Dollar General dollar general

This takes place at Dollar General at most of them in the Kansas City Kansas area. They always have different people working all the time. It's like revolving door. The store is almost always a mess. Boxes in the isle's. Most of the employees are very unfriendly not to mention they never ask you about the digital coupons when to put your phone number on the key pad.

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Chris1977
, US
Nov 28, 2018 12:17 am EST

That's the culture of most of these stores nowadays.

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M
5:12 pm EST

Dollar General advertising

You Fayetteville, Ga location has a handwritten sign in the door that is telling your customers that Police will be called on them if they enter the store with a pull over hood that is weather appropriate or a hat/head wear. As a mother, this is an uneasy feeling to think about a misunderstanding can go fatally wrong. If this is indeed business practice and within store policy, perhaps the request wouldn't feel as invasive if it we're printed on store literature or on a store sign.

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Chris1977
, US
Nov 28, 2018 12:23 am EST

Handwritten signs like that are prohibited. If there's such a rule like that, it should be verbally communicated to someone only if someone enters the store like that.

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D
10:36 am EST

Dollar General management

The manager at the wildwood NJ dollar general is rude and ignorant. I've witnessed on several occasions him yelling and arguing with employees and customers alike. On another occasion I heard him talking with another person about how he got the job. Person said I thought you need a high school diploma to get a general manager position here and he said you do but I lied on the application and they don't look in to it

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9:19 am EST

Dollar General new store manager

Let me say this I work in Philadelphia as consumer brand manager. I just move to area from North Jersey was impressed how the store was being run. When the store had the tall African American gentle man working their. Everyone was happy the employees was polite the smile at everyone when they was walking through the door. I was like wow this is the type of store that I don't mine spending money at. Which I was spending over 100 dollars week at. I have all my receipt to prove it. I even went out of my way to do survey for the employees because it was warm feeling when I walk through the door. Even when I am having bad day I could walk in the store and they would put smile on my face. Tall store manger was such great leader his employees would been over backwards for him. His leadership style was Transformative which was great for everyone. Even the customers that shop here. Now I know that this store goes through manager like people change their underwear. But, when he was their the turnover rate was low. It was clean and always was stock with help from the outside which did great job of stocking the store for him. Now this new African American Lady that's at the store is by far the worse thing Dollar General could do. If the company or the regional manager would look at the numbers and the turnover rate. They would see that by her being their it did not help the company. But by her being autocratic Leadership style it's not right for the store. My shopping at the store has gone down since she came on board. If the regional manager would ask the employees how the feel about her as leader. I can promise you that they would all say they would want the other guy back. I don't know any of the manager personal I just know them from me coming to the store almost everyday. I willing to drive 20 mins for gallon of milk then by something at the store while she is their. I really hope the employees that Dollar General stay. But, it really don't seem like it. Now you have whole bunch of non smiling miserable people working at the store. I would hire them in heart beat they have all the basic skills that we look for in employee. I know this will go through one ear out the other but, only thing I can say look at the you are about to loose a lot of great employees because of this lady. She don't smile don't say hello don't say thank you. It's like she shouldn't even be working their is you don't like dealing with customers. I had couple employees that work for me that act like this lady. I let all them go my numbers went up. I have happy employees my turnover rate went down to 2.38% after I took care of the problem.

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P
6:36 am EST

Dollar General manager

The manager at 08916 Lincolnton Georgia is very unprofessional. She treat her workers like [censored] an only favor one. She talk bad about her employees to other employees, vendors, an customers. She's a bully in my eyes She have her husband come in a help work which is a breaking of dollar general policy. Her husband also take deposits to the bank come in the store at 6 with her all those things are breaking dollar general policy, She need to be gone

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Chris1977
, US
Nov 27, 2018 5:40 pm EST

You sound like you are an employee there that has some kind of vendetta against the manager.

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GaGirl96
, US
Feb 15, 2019 10:03 pm EST
Replying to comment of Chris1977

She is. She is 1 of the employees there that wants to stand around gossiping and not do her job. There have been several customer complaints about her attitude and unwillingness to help customers. When I took over the store it was in a mess! I worked long hours and spent time away from my family to get that store back organized, clean, and shelves stocked. I expected my employees to work. The ones that did would get the hours and the ones that didn't work would get less hours. I am no longer there which is a good thing! I am not going to be told to keep employees who are lazy, rude, and disrespectful because certain powers to be are afraid of something being said because of the race of said employee. This employee has my # if she needs to get something off her chest instead of being anonymous on a website. What a joke 😂😂😂

ComplaintsBoard
J
2:05 pm EST

Dollar General check process system

I have plenty of money in the bank and when I go to the store to write a check your check system declines my check and I have not trouble anywhere else.

I was recently in Pigeon Forge, TN and they ran it through three times and it finally took. I was at the store in Lebanon, TN on Main Street and it did the same thing.

The manager knows me and accepted my check and he is taking to Regions Bank.

I have no trouble anywhere else writing a check and it going through.

Please advise. I have almost $2, 000 in my checking account and just checked it again and it is there. I have over 6, 000 in my savings.

So what is the problem. Please give me a call at work at [protected].

or my cell phone at [protected].

My name is Judy Westerman and I retired from the corporate office in Risk Management about 15 years ago.

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Chris1977
, US
Nov 27, 2018 5:44 pm EST

You shouldn't advertise on a public website how much money you say you have in your bank accounts. It's too dangerous in today's world.

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L
12:36 pm EST

Dollar General district manager

The district manager Kimberly Russell has her niece Jaye McMillan working at store #18224 and favoritism is definitely being shown and as well as Kimberly bringing her boyfriend on the job with her and he is antagonizing the employees in the store. Her niece should not be allowed to work in any stores that she is over and this is definitely a problem

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Chris1977
, US
Nov 27, 2018 5:47 pm EST

You sound like a disgruntled employee at that store.

ComplaintsBoard
I
10:35 pm EST

Dollar General assistant manager

Hello I have had my concerns with your assistant manager Mariann at a Dollar General located at 1 Dominic Drive Ballston Spa NY 12020! My concerns are she is very inappropriate towards customers that are spending their money in this store, she is very inconsiderate when it comes to appeasing customer service, she is always out smoking instead of working, there's never a doubt you will be disrespected by this women when you shop there! I have had the greatest experience with the other employees but she turns a lot of people away with this demeanor. I stated I was calling district and reporting her after she made obscene comments about moving a cart or a rolltainer as she called it out of the middle of merchandise an elderly women was trying to purchase and she replied with "if you don't like how I run my store or talk to you then don't shop here my managers aren't going to do anything"! I really hope something is done! I know a lot more than my self has complained about her and we see nothing has been done since last summer about these complaints! I enjoy dollar general and shopping there and I would hate to have to stop shopping because of one narcissistic employee! I'm sorry if this seems rude in any way as I'm not trying to be but I am very disappointed as im a customer service associate my self and this is not what customer service nor retail stand for! Please again address these issues!

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Chris1977
, US
Nov 27, 2018 5:52 pm EST

Sounds like Mariann had a good suggestion. You should take her up on it.

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O
7:55 pm EST

Dollar General manager

I am a daily customer and I have saw the manager try to bully the new girl who comes to work, looks nicely dressed and clean, and is nice to the customers. She actually put the new young lady initials of her first name on all the totes and it was anywhere from 16-20 totes and this lady was the only person ringing up every customer as well as doing totes and etc. Anytime the young lay calls her name and she comes up to do something the new lady needs her to do she is grunting and not wanting to do it. I also saw that she goes directly into the office when the young lady is working her totes and ringing up customers. She is taking her position to a bully level.

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Chris1977
, US
Nov 27, 2018 5:57 pm EST

That is the expectations of the company. Like it or not.

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K
1:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General store manager and assistant manager

I am writing to inform the district manager of some Shaddy stuff going on at the Dollar General in Winter Haven FL Us hwy 17 Motor pool winter Haven FL! First the older lady, I believe she is the manager is so rude, to her customers and employees to the point that they (employees) complain about her, and how she can not run that store, to her not ever really working and just always looking for the "penny deals" Whatever that is. Seriously this is what is talked about while a lime of customer s wait to get taken care of. I have witnessed Mareen, Isis taking grey totes out to their car. Enough is enough with these 2! They both need to be investigated. They even talked about how someone's draw was short $100 instead of taking care of customers. Isis was the manager on duty that day, I have never witnessed anything like that. The store manager always talking to who ever will listen to her, and how she talks to the employees...! I was talking to my friend that goes there and she said she caught the manager and assistant manager taking grey totes to their car! It needs to be looked into!

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11:19 am EST

Dollar General the store in general

Yes i love in Aubrey so I go in to dg a lot it's so hard to walk down any part of that place there is one employee I see everyday Desiree & Lou I think their names are they are the only one working I see the manager and ast management sitting and chatting a lot when I come in also with another woman that works there as well but most of all my complaints are about how messy the store is it's horrible

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Update by Nana scott
Nov 23, 2018 11:21 am EST

You CANT WALK DOWN ANY ROW NOT HANDY CAP accessible

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7:51 am EST

Dollar General the store has gone downhill since the new manager took over.

The store has gone downhill since the new manager took over. My local store is cressona, pa in the cressona shopping mall. Ever since the new manager took over the store has been a mess from Uboats being everywhere to just not having things stocked or visible. I've been going to this dollar general for 4 years now and don't want to even go in anymore. Everyone's constantly standing around (including the manager).

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Rhileigh
, GB
Nov 22, 2018 3:35 pm EST

The same is happening to me right now I don’t know what to do !

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E
5:38 am EST

Dollar General employees

Im visiting in Hildebrand North Carolina my name is Jennefer Davis im currently writing this because I myself and my grandmother where in the store on November 21 2018 around 2:30 or 3 o'clock p.m. and where getting our last few items for thanksgiving dinner and we needed a oven bag for our turkey we looked for awhile and could not find it and was going to ask the cashier Jules, however she was very busy with checking everyone out before us so we decided to wait in line when we approched the counter she was very professional and well mannered she asked how we where and even doubled bagged our heaviest items for us i proceeded to ask if they had any oven bags for turkeys and she replied they where currently out at the moment which was very understandable, however when i asked her was she the only employee in the store working today she replied no that her crew was throughout the store somewhere that she could get someone for us to help us if we wanted she had already answered our question so we told her it was fine that she didnt have to reach out to the other employees. After we paid and the very bright young lady said goodbye to us and welcomed us back to the store we where over ecstatic and very satisfied with shopping there. Then we got ready to leave in our vehicle and seen 5 of the employees that Jules said was in the store out back smoking and goofing off while she handled a line full of customers all on her own in a fast paced and very polite manner and never got overwhelmed or rude. Im not sure if Jules is a leader or any kind of management but however someone needs to look into what i seen yesterday and give this young lady recognition for the very hard work she is doing for this dollar general because the other employees in there didnt care to come help they where outside smoking and playing games between themselves and one boy had a nasty orange sweat shirt on that didnt look appropriate and had shorts on as well. Jules made our shopping experience wonderful but after everything i dont think we will be going back there anymore.

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3:40 pm EST
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Dollar General discrimination of employees

I worked for the Dollar general store number 15683. And the store manager constantly made discrimatory remarks about the job I worked before I came there. I am a cna and she constantly called CNAs butt wipers even after finding out that I am a cna. To me it was a very hostile work environment with her around, she would put some customers down if they came in wearing scrubs she would tell me they were butt wipers and laugh and say it was a disgusting job to have. Something should be done because to me she kind of acted like a bully that's why I left and went back to cna work because I could not tolerate the bullying and her belittling me.

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7:11 pm EST

Dollar General wait in line to much

Shopping Tuesday Nov 20 at Lakeview Sebring Fl. Wait More Than 5 min looking assistance and know one can. I walk at the back of the store looking for help and the assistance manager and store manager suddenly came looking very entertaining which each other. I don't want to assume but was a silence until I came closer and say hello. Need to pay more attention. De Jesus and Frances . the name of the Dg Assistance

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Chris1977
, US
Nov 21, 2018 1:51 pm EST

Waiting has never killed anybody. You're right about one thing, you shouldn't ASSuME.

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M
1:29 pm EST

Dollar General manager sexual behavior at work

Saturday night 11-17-2018 6:00 pm while I was shopping at the Dollar General Store #02654 the manager was with a man kissing and rubbing him. There were at least 15 customers waiting at the registers to check out. Several people remarked that the assistant Felucia Stanley was known to act this way and did so frequently. This is a small community and everyone knows everyone but having to wait while she conducts an affair with someone else's man in a place of business is carrying it too far. Most of the people in line had seen this before and are tired of her sexual escapades. She has been seen laying across the counter kissing while running the register! This is so unprofessional at work.

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10:18 am EST

Dollar General noise complaint

I live behind the Rosamond, CA Dollar General. The alarm has gone off at least 7 times in the middle of the night and in the early morning and each time it goes off for 30 minutes. When I call to ask why it is going off I'm told that either someone is trying to break in, or the balloons inside have set the alarm off (I've been given this reason for 3 of the 7 times). The last time I was given the reason about the balloons I asked that they move them as I work and my children go to school and we need our sleep. This is beyond ridiculous and completely under their control. As for the intensity of the alarm. I would think there is something that could be done to lower the volume or to use flashing lights to scare off would be criminals.

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10:03 am EST
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Dollar General availability of sale items.

This complaint is about the Sharon, SC Dollar General Store. The ad in yesterday's paper had Peak antifreeze buy one get one free. We went right up there when we got the ad. They had none in the shelf and nobody that worked there knew anything about it. I also looked at the store in Clover, SC and one in Statesville where I traveled to today. They also had none on shelf and the people I asked knew nothing about it. I love Dollar General and I think that it the best thing that came to my small town but this has happened too many times. Every time I look for something that is on sale, none is to be found. The shelves are empty a lot. I call that false advertising.

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Chris1977
, US
Nov 19, 2018 12:55 pm EST

Its not false advertising. Its called not getting there sooner. JS

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9:47 am EST

Dollar General management

I think the store # 06207 in Tifton GA u can't never get to anything in this store cause everything is always in the way roll carts full of boxes boxes all over the floor dog food all over the floor making you trip up the manager I believe her name is Becky and she's always walking away from you and on the phone and there's water on the floor after time I guess it is the floors are nasty and when you go to the checkout you have to wait 20 minutes just to get anybody up there to even check you out and if you need help finding something in the store good luck I didn't buy nothing this today cuz I went to Family Dollar cuz I was pissed off and got much better service believe you have might want to get that manager out of that store for y'all lose a lot of business thank you and have a good day

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Chris1977
, US
Nov 18, 2018 9:25 pm EST

Why is it that every time somebody says they have a bad experience at one of these stores, they want the manager fired? How would you feel if you worked there and Becky had the same complaint on you and wanted you fired?

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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