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Dollar General

www.dollargeneral.com

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1.2 8 Reviews 3849 Complaints
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Dollar General Complaints Page 28 of 193

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N
4:24 pm EST

Dollar General Overall clutter-uncleanliness

The Dollar General on Highway 15 North at crossroads of 15n and Foxworth Mill Road by Mozingos looks like a bomb went off in it. It is cluttered, dirty, and merchandise stacked up in boxes and bare shelves. The box racks are so backed up that they wrap around to the front of the building. It is such a clustered mess that it can't be cleaned easily much less moped daily. The store is very busy and is now on Facebook for being a mess. Please organize and clean it up. Thank you.

Desired outcome: Cleaned and organized

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6:09 pm EST

Dollar General service

I went into dollar general in buffalo ny on kenmore ave 338. the cashier was extremely rude the people in that store are always rude. The manager is also rude. The company needs to hired all new people.

Desired outcome: hired all new people

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A
9:23 pm EDT

Dollar General Canned goods

Had listed clover valley can products 3/1.00. Green Beans. Whole and Cream Style Corn and Carrots were listed as ones on sale with digital coupon which I did. It only gave me sale price for 3 cans and rest rung up regular price. Why wouldn't all of them been 3/1.00. I was told that they knew other customers had been buying them by the case but did not wait on them so had no idea how they got them all for 3/1.00. Times are hard and as a senior citizen on a fixed income have to stretch my money as much as possible to have food to eat.

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S
3:26 pm EDT
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Hello my name is Mrs Mildred Adams my sister name is Mrs Oretha Mcneil we visited dollar general today 11-6-21 a little afternoon both of the employee on duty was a young lady name Bacca and the other young name I do not kn however we needed some dollar batteries they both was very rude and kept saying we don't carry dollar batteries and I kn that is not...

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C
6:33 am EDT
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I went in to get a couple of things and I over heard what sounded like a drug deal taking place in the aisle next to me and my two kids. I went to get a store employee to stop this asap and I got to looking it was the store employee involved in it. I expect something to be done about this. I confronted the guy and he first tryed denying it but then he got...

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S
1:45 pm EDT

Dollar General Cashier

I visited Dollar General on Ronald Regan in Davenport, Florida in the morning shift. A dark skin older woman was running the register. She is always very nasty & rude to me and other customers every time. My yellow & white dot items did not come up 70 off even though there were couple large Orange signs hanging on the racks. She refused to sell them to me for the sale price which is against the law. You are loosing customers because of her. She should not have a job if she can't show some respect,

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3:49 pm EDT
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Dollar General Store 11292

Hi my name is Hilary Blow, I got a phone call from the District Manager Keta, I had some complaints on the store manager that I work at, store# 11292, I work for Walmart too full time & part time at dollar general, Walmart I work in online delivery pickup where you pick orders for your customer, I explained everything to Keta what problems I had with Carrie the store manager, well Keta just informed me that Carrie shouldn't have hired me bc I work at Walmart, well I just got informed from Keta that she wasn't going to blame Carrie for hiring me bc she's knew that she doesn't know all the policy's yet, that Keta said she was going to print out the policy's for Carrie so she would know, then Keta told me she was going to let HR know what's going on, I told Keta that I shouldn't get fired or let go bc of this situation, Keta said she wasn't going to blame Carrie for hiring me bc I work at Walmart, she said that Carrie has only been an assistant manager not a store manager & she's knew at this & that she's been a store manager for about 4 months at store # 11292, but Keta said that she would email HR & that she would call me back to let me know if I can still work for dollar general while I work for Walmart, this isn't fair to me at all if I have to quit Dollar general, Carrie should've known the store policy's, but Keta said she didn't know & that she's not going to blame Carrie for hiring me. Now why can't Carrie get the blame, that didn't make any sense right there. I'm very very upset with this situation & the way I told Keta how Carrie has been treating me.

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B
3:29 pm EDT

Dollar General Truck Driver

The driver of truck #31223 for Dollar General was littering like crazy on 102 between Eagle Lake and Columbus, TX on Saturday, October 30th, 2021 around 2:00 PM. Tons of fast food containers and cups, cans and bottles, and bags flying out of the truck onto these small town roads. If you're going to drive through the lone star state, you're going to do your part to Keep Texas Beautiful and to not pollute our land with your disgusting and disrespectful garbage.

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10:11 pm EDT
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There were no sour cream and onion on my toasted chips, this is my fifth bag never had this happen before it just tastes like plain crackers with no taste very bland without the sour cream seasoning it's like somebody forgot to put the seasoning on the crackers and just put them in a bag I'm very unhappy what's wrong with you or drink something you're just like I wasted my money just to get flavor unflavored chips

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F
9:14 pm EDT

Dollar General Store

Store #11519, the store is dirty, can't walk things all over the floor, needs to cleaned up before someone fall something and get hurt, Never seen a store so bad, the girl was just standing there on her phone while the guy wait on all the customers, this was on 10/23/2021 at about 5:30, there where about 5 customers in line at the time, I think someone should check into it.

Desired outcome: Clean up the store

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B
4:16 pm EDT

Dollar General The whole store in general

Well besides our local store closing everyday at 5 pm . I am handicap walking with a cane you can't get the carts thru the isle s. Without moving stuff . today I'm in line behind a few people and they now are saying they can only take cash your machines never work when you swipe them . I just had over $50 in my cart . and I left it there because your workers don't know what they are doing you have . to fix this store and fast. You have lost so much local business its not funny. You need a manager in there that knows what to do and how to properly manage a store . I never worked in retail but years in the restaurant business I know how smooth things should run . and this store is no longer in my thoughts so much for your loss

Desired outcome: Fix your store and machines

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P
9:17 pm EDT

Dollar General Customer Service.

I went in to get a few things. There was no employees behind the cash registers. They were all outside smoking while a "USE SELF CHECK OUT" sign did all the work. There were 3 employees there. A black male and 2 whites females. There was a line of people waiting to check THEMSELVES out while your lazy employees took their smoke breaks and chatted about what they are gonna doing this weekend. I am LIVID. If I wasn't an honest person, I could have robbed your company blind because you have employees who would rather chit chat and smoke then do their job. IT IS RIDICULOUS. This took place on October 21 around 6:15 pm. Something needs to be done. This Dollar General is terrible.

Desired outcome: Better Customer service.

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Friend of DG
Auburn, US
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Oct 30, 2021 2:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 10/30/21 at the Wire Road, Auburn, Alabama DG about 1pm there was nobody watching the front checkouts or the wide open front door. One man started yelling out loud, "Is there ANYBODY WORKING at this store?" He yelled several times, louder and louder. Finally a black male employee came to the front checkouts. I saw the new self-serve checkouts and used those. The worker had gone back to a distant part of the store, perhaps stocking.

the doors were wide open, anybody could have carried out 3 cartloads of merchandise without paying. A nice black woman did the self checkout in front of me and we both talked about how discouraging this new arrangement is with the feeling that nobody is guarding the store. Thieves can have a field day. Luckily she was honest and so am I.

I tried to phone you about this a few minutes ago, was put on hold, told it would be an average 3 or 4 minute wait to speak to a customer service rep, but the phone tree kept playing music and saying "do you want a callback?" and finally I hung up. So this message may not be in time to help the Wire Road disaster today, no telling how much stock you've lost in the hour it took me to drive home and write this complaint.

I'd rather you shut the store 3 days a week and have GREAT EMPLOYEES there and the assurance every customer must PAY for his merchandise, than have the store "wide open" to thieves 7 days a week.

I do like Dollar General, a whole lot.

Thanks for hearing me.

I'm only complaining to alert you to a problem that may cost DG their profits. I don't want to see DG fail.

Martha Shamp
Auburn, Alabama

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M
12:00 am EDT

Dollar General wheatfield 20275 store #

hope is new and i am going to quit spending there I go in there 2x a day until she started i know when you close she runs down the isles yelling ten minutes even comes down the isles after you. she is very rude I had a clearance item she was too lazy to check so she slammed the keys on the table to change the price my wife gets the same treatment if this is how its going to be i quit spending at dg i ASSURE YOU IAM NOT THE ONLY MAD CUSTOMER BECAUSE OF HOPE.

Desired outcome: WHAT DO YOU THINK?

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B
1:34 pm EDT
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Dollar General Neatness if stores

I've been in Dollar General stores in 3 states yesterday, Tennessee, Missouri, and Arkansas looking for a supplement ! Those shelves are never stocked, the little stock you have is in the wrong bin or it's on a palate blocking the isle!
In every store, boxes are piled In almost every isle, most of them blocking isles. It's like trying to walk a maze!
Someone in your organization should teach organizational skills, facings that are in the correct place and safety procedures to keep people from falling.

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T
10:45 am EDT

Dollar General Management

DG in Birch tree mo store #15530 management (Alton) will not give customers a receipt saying that the store is his and he will run it the way he see fit and if we can't get a receipt then we can not report the mess that the store is in. It all started with him having the cashiers marking out the survey numbers but when that didn't work he just decided we didn't get a receipt at all!
The women that work there are GREAT but that man needs to go. And what is the deal with him following all the women, not only is the store a complete mess you have a pervert running it! Not a happy customer and at church yesterday the subject was him and that store you have a problem.

Desired outcome: No more alton

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D
9:29 am EDT

Dollar General New African American Supervisor

The new supervisor that they have at Dollar General is NOT friendly AT ALL. The employees are outstanding, but SHE is so rude! I was so dissatisfied when I shopped there! (Store # 09694 in Homestead, PA.) And this is not the first time. I am to the point where I'd rather do my shopping somewhere else. Tess, on the other hand (the white manager) is a FANTASTIC asset to Dollar General! She really cared about the people and the community. I don't know WHY she hired this lady! She is not at all friendly, helpful or courteous. They really need to get rid of her and go back to having Tess!

Desired outcome: Remove this lady from the store.

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11:42 am EDT
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Dollar General Digital Coupons

I had a digital coupon for Right Guard deodorant which expires 10/9/21 for $2.00 off that did not come off at register. Also, there was no digital coupon for the Irish Spring body wash but there was a sign for a dollar off. I asked cashier and showed picture of deal but that did not come off my bill either. I know times are tough and the store is struggling to find employees, but I do clip my coupons and expect them to come off total. I don't have time to go back and forth disputing the total.
One more thing: have the $5 off coupon valid for the whole week instead of just Saturdays. They never unpack products and the isles are jammed with carts full of boxed products.

Desired outcome: I would like to be reimbursed $3.00

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3:10 pm EDT
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The dollar General Store at 3407 Napier Ave, Macon Ga, 31201. This Store never has products 'I want to buy. The shells are always empty. You need to send your inspectors unknown to your employees and analyze the condition. There seem to be not enough employees available to put inventories on the shelves. The employees are not very helpful to one another. Now this is just a customer Assessments.

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C
12:16 am EDT

Dollar General The buggies rolled into the road and damaged my truck

The buggies from the Dollar General Store (09724) rolled into the road and hit my truck. I called the police the officer made the statement that myself and the store manager should settle this. I contact the empolyer on duty she referred me to the store manager Leslie Etienne. She did a customer incident report. She scan and sent the incident form via STOREnet to Risk Management immediately. This was September 9, 2021 aprox 11:00 am, no one has notified me. The manager stated that someone would be contacting me. I went back to the store on Oct. 5, 2021 to see what was taking the process so long. The manager stated I needed to go to my insurance company. I left went to my insurance company immediately, the advised me that they couldn't do anything because I wasn't at fault. I then called the number on the incident report and spoke with someone. He took my social security number and stated that I wasn't in the system. I went back to the store the store manager re did the incident report called District Manager Rhonda Schabert. She told her to go to another store to scan the incident report because theirs didn't work.

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10:51 pm EDT
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Dollar General Receipt

I was walking through the dollar general store on 10/5/21 at 3:30 pm.and I found a store receipt from frito-lay laying on the floor.This receipt should not have been laying on the floor.It is a sales receipt that shows year to date sales, tax exemption number, The store number is 11852 here in Dayton oh.the employees name on the receipt is Raymond Williams.What should I do with this receipt?

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Update by Eddavis
Oct 05, 2021 11:01 pm EDT

I believe the manager of this store can not operate the store in a safe way . the store shelf's are empty half way as well as not being well taken care of as a store should be. Open food itiams opened and opened packages where people are stilling the stuff and throwing the empty package on the shelf's real loud music playing in the store from employees. Please look in to this asap . to keep a great store we need better management.

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