Dollar General

12/11/2017
Name: Faith ( Cashier)
Time:9: 15-9:30 pm

I was next in line behind a customer who had a dog(puppy) in their arms checking out. I know that dogs are not allowed in the store. Faith (cashier) reached out to get the dog from the customer and held it against her chest and began to rub the dog while myself and another customer was waiting to be checked out. When I laid my stuff down on the counter to be checked out I first asked her, " Would it offend you if I were to ask you to wash your hands after holding that dog" She said, " Yes, because if i want to hold the dog I can"
I said, "Your not suppose to have animals in the store unless it's a service animal"
Doing that time she walked away and put sanitizer on her hands .
She then said, " I told them that, and if you don't like the way we run this store then you don't have to come here."
I said, " Where is your manger."
She said, " I am the manager and if I want to hold the dog that was my choice."
Another employee walked up and told her that she would finish ringing me up. I asked her for the customer service number and the employee name she gave it to me and she apologize for any inconveniences. I thanked her for her service.

I travel 2 hours to get to Page, AZ. This will be the 2nd time this manager has given me problems instead of good customer service. I received horrible customer service from the manager Cindy Begay. I was directly speaking with the cashier about the price on childrens toys since it was Buy One Get One 50% Off. I carried 3 toys to the register hoping to get a quote on them. But immediately the manager got involved saying "We cant ring up the toys unless your gonna buy it" I said, "I am interested in buying the toys I just want an exact price because Im on a budget" she literally started giving attitude to me about it. Once I was walking out the store she was acting friendly and nice to other customers entering. I didnt get a friendly encounter from her at all. I believe she is racist. Because the 1st time I had a issue with her she would get angry at Native American individuals and soon be nice to Caucasian customers.

I purchased some packaged mushrooms 12/11/17. The were extremely beyond rot. This is not the first time. The service at this store is not good. There was no meats, shelves empty. 1 cashier and a line nearly to back of the store. It happens frequently. This is store 17958 BAD BAD MANAGEMENT . I WITNESSED MANAGER PLACING NEW CANDY ON TOP OF OLD. FIRST IN FIRST OUT. THIS LADY DON'T CARE

On Wednesday December 6 2017 at approximately 6:30pm I went in to the Dollar General located in Andover Ohio. There were 2 employees working that night. A woman with blond hair. And another young woman named Caterra Broyles. Upon finishing my shopping I was at register 1 and Caterra was checking us out. When we approached the register she was on the phone with someone. She kept giving the customer attitude. After she hung up she proceeded to complain to me about how annoying the gentleman on the phone was. I then told her that I knew for a fact one of the employees has drugs in her system. Her response was "well I'm sure lots of people do." The very next day I got a text message from the employee I reported. So obviously Caterra had told her exactly what I said and what I looked like. She had absolutely no right to give out my information. Now because of this the employee that I reported is threatening my job. The employee's name is Jessica Glusic. I'm appalled that Caterra had the nerve to give out my name and what I said.

I live in Windsor ny, I am delighted we have a dollar general so close to home. I am disturbed at an employee Serena. On multiple occasions she has been rude, abrasive, does not greet you, has a look of disgust on her face and makes you feel uncomfortable at checkout. I do not know her personally so I have nothing to gain. I notified a manager 2 weeks ago of her behavior but the issue seems to linger. If I am taking the time to Lodge this complaint that speaks volumes.

I went to DG today at 4pm central with me survey coupon and cashier Aija declined the coupon because she wasn't able to type in the bar code. The bar did not print on the coupon so I wrote the code on it. Aija was rude, did not apologize for not being able to type in the code. I asked for the manager and she said the manager was off. I explained the code was manually entered the last time I used one about 3 week ago and she acted like too bad I can't so it's you problem. When I was on my way out of the store without my items Aija smarted off to me. This apalding service is not what I would expect especially when trying to use a coupon DG provided for completing a customer satisfaction survey. I am extremely dissatisfied with the unprofessional and anti customer attitude and unwillingness to help a customer. I will share my experience with DG warning. DG is customer unfriendly!

December 9th 2017, I had come to dollar general to buy a bottle of make up. As I came in the front door the security beeper was going off. Scott had stopped me and asked if I had new merchandise and maybe sensor was still on it . I said no, my purse, coat, clothes was not new.
He then was looking in bag as I had opened it. Nothing was found new. I'm very insulted that this had happen to me as I come into the store. I feel I was wrongfully accused and stopped illegally.
I will be filing complaint and suit against the store. Good Day ! Sharon Hook
[protected]@yahoo.com

I called Payroll yesterday (December 8, 2017) to try to receive information for my grandmother to change her password to sign on to see her pay stub. I had all her information to verify that I had permission. She didn't have a computer and needed help getting it done. Having a conversation with Rob was nothing but beyond disrespectful. I could have called and lied and said that I was my grandmother and he would have never known. Instead I explained the situation. He states "we are not allowed to give that information without her permission." I stated that I had all her information (ID and Social Security number), so obviously I had her permission. At that point he began to speak to me like I was an [censor] and became very condescending. I understand that he may have been having a bad day, but so was I. After he started talking very slow to me and being very rude, I explained to him that I wasn't an [censor] and didn't need to talk to me like one. After that, he stated "You are being very rude and never call back here again." I got off the phone in tears. There is a certain way to be in customer service as I have been for many years. You should not have customer service representatives like that. Considering that my grandmother called back a little bit later and talked to Rob yet again. He did not even have her confirm her information. Just asked "This is Mrs. Hult?" He had no problem giving out the information then. Didn't have her confirm any information. You may want to reconsider who you have dealing with your employees because it could make you lose a lot of good hard working employees.

[protected]@yahoo.com

Hello my name is Cheri Powell and I worked at the dollar general located at 123 hilsmere Annapolis MD until I was fired this past Thanksgiving my issue is with the manager chlarrissa she seems really nice at first but she is by far the worst individual I have ever worked with I was an excellent employee I never missed a shift yet there were times when I would arrive from and she would say "oh sorry I forgot to call and let you know that I don't need you today" very unprofessional and I was always on time and stayed later than I was supposed to as she required me to. Majority of the customers complimented me for my excellent customer service verbally to me as well as Chlarrissa and so did the other employees and managers. My other issues are that my drawer repeatedly began to come up short whenever I worked with the asst mgr Carla when I said something to her about she mysteriously so called found the money and put it back my point is she was stealing it and another issue as to why I was fired early Thanksgiving morning when I could've been home with family instead I volunteered to work as I entered the store chlarrissa was in a bad mood fussing at me saying she was mad because I wasn't collecting donations for St Jude I told her respectfully that I was off for 3 days so of course for those 3 days I made a substantial amount of money collecting donations she pursued to engage in an argument with a said that I haven't raised any money which is an outright lie because my 1st donation was $10 and I received many more after that so as I proceeded to do my work and assist customers she's still engaging in this unprofessional like act yelling and cursing all in front of customers so at this point I get upset but I still keep my calm so I say I don't want to argue so if this is what you want to continue to then I will leave for the day or I can stay she told me to leave I left quietly the next day comes and I'm not thinking I don't have a job anymore but the other manager Tammy calls me and asks for my side of the story she totally agrees with me because she has also witnessed this behavior and advised me to contact Rick the DM as well as make this complaint Chlarrissa is totally unfit for this position she has a very mean streak about her I have witness her harass curse and just down right rude to everyone who comes in the store she gets complaints all the time and she does not care about the store it's filthy and disgusting and no one likes to work there strictly because of her just look at her records and you will see for yourself how many employees come and go within a month's time it's outrageous and someone needs to really investigate this whole situation of the seemingly nice yet devil In disguise Chlarrissa Q if there are any questions that you may need to be answered you can contact me via email [protected]@gmail.com thank you for whoever is reading this

This store is so dirty. The floors has been sweep in a long time lots of trash on floor. Half the Isles you can't push you're cart down shelves on stock or on the floor. I took pictures I just can not believe how bad it has gotten in the past year. All I ever see is the people standing around. The only one I saw working today was the coke God cleaning off the shelves to put his Coke up there now that's bad. This is the way it looks all the time.

I purchased a phone from store#13908 in Valdosta, Ga. On 12/05/17. After purchasing phone I tried to activate it through the service provider but the phone was not scanned properly so it could not be activated. I returned the phone and had it scanned so I could activate it but it still did not work. I tried to get a refund but the Store District Manager Jeff said I couldn't because it's not on the store it was on the service provider to give me a refund. So, I asked could I exchange the phone and he said he could not because the phone was opened. All my years at shopping at Dollar General has made me stay away from them all due to poor customer service, employee training and very poor leadership. All the stores may not be like this certain store but believe me someone needs to look into what's going on in this store asap.

It seems that this issue is not just one store. I had bought (3) 2 liter drinks because the sign said the sale price was $1.00 ea if you bought (3). I don't normally buy drinks and purchased these for a family gathering. The diet pepsi I bought was drank however, the regular pepsi & Mtn. Dew was not & then I realized I was charged $1.65 ea instead of the sale price that was advertised. I took the (2) "unopened" drinks back & asked for a refund & expl'd my reason was that I would never had paid $1.65 for a drink. The cashier tells me he can't refund because I didn't have the diet pepsi (although I thoroughly expl'd to him that I didn't get the sale price so it didn't matter that I didn't have the 3 drinks to return!) He couldn't comprehend this & gets the "ASM" which is how he introduced himself but, I'm smart enough to figure out that meant he was the "Assistant store Mgr" which he most certainly shouldn't be! He had the same mind set as the cashier & again I expl'd in layman's terms as to why he could just refund me for the (2) drinks at a $1.65 ea. since that is what I was charged! He then says, "we don't refund on food". I was so exasperated by now that all I could do is shake my head & took the (2) drinks back home with me which I will donate to a food bank & NEVER step foot in another Dollar General. Pay your employees a decent wage & get some competent workers. You get what you pay for and it should be an embarrassment to this company to employee such people

Yes I was in 12th Street walmart the other day and the blonde headed I think assistant was talking to someone and was talking about getting drugs from them. Also I don't like her attitude and most times I come in there she can be very rude and talks to the other employees in a rude way. There is a way to talk to people and she is not doing it right. Her attitude needs to be check and you all should be doing mandatory drug tests on your employees because something just ain't right. I refuse to let me child her anyone I know go in there and the people either rude or strung out on drugs!

my digital coupons didn't go through on my purchase today after I entered my cell phone number attached to my account, I didn't get the discounts for the products I purchased based on the digital coupons. I'm very unhappy about this. I didn't use any manufacturers coupons for products with digital coupons attached. I hope that we are able resolve this matter in a timely manner. i have a reference number # [protected]

I'm becoming beyond annoyed with trying to coupon at store#11094. I'll purchase my coupons and spend countless amount of hours planning my store trip only to be told "oh the coupon doesn't scan or we no longer accept paper coupons". However, I'll go in the store on a separate occasion and see the same cashiers using the SAME coupons they claim wouldn't scan or allowing their buddy to use the paper coupons for them. I find it very frustrating because I'm spending extra money and time trying to save money for my household only to be rejected when I go in the store. Needless to say I'll no longer shop at this store and has also been encouraging my friends and family to do the same. The customers make the foundation of the store and I'll be damn if I continue to spend my money with a company that makes its own rules and only allows the employees to get what they need without problems. The coupon can match the item and everything but below and behold it's still going to be rejected. This is such an awful way of how to run an establishment and expect your sales to grow..

My daughter fell at the Dollar General and trip on rugs that were in the isle on the floor, we filed an incident report and he doctor said to bring her in that day to be seen and I did. She had a 6 inch gash on her side, I was contacted by Lisa White from claims management and she asked if I would email her the pictures I took, I did she never responded so I emailed her again and she responded back " I find it hard to believe she didn't see them on the floor"...no sympathy, no apology whatsoever, I am furious I emailed her back for her supervisor information and told her under no circumstances in my 7 yr old responsible for the rugs on your company floor or the fact that she fell and was hurt! How dare she treat my daughter or I in that manner! Rude and disrespectful to say the least!

Dollar General at 1700 Old Town Rd, Charleston SC 29407. This business is an eyesore to say the least. Filthy parking lot looks like a city dump. Used baby diapers, empty engine oil cans, cigarette butts, empty drink bottles, used styrofoam to go containers, napkins, tissues, cups, boxes from prior store deliveries, beer cans, shopping carts that have been left in the parking lot. Local store managers should take pride and be responsible for the cleanliness and presentability of the stores they manage. A cleaner store and parking lot would likely result in increased patronage to this location

Every time that I stop at this particular location (which is 3 miles from my house and very convenient on the way home from work), the aisles are always cluttered with stock that seems to never get put on the shelves. Floors are nasty. The register conveyor belt has not worked in 2 years (no exaggeration). Some employees are extremely rude and act like they are inconvenienced when customers need assistance of any kind. They forget that customers purchasing items from their store is how they get a paycheck on payday. You can find some of the employees standing right outside of the entrance smoking. It seems that only one employee can operate a register because the lines are always long. Contacting management never accomplishes anything. I get pissed off by this place every time I drive by it! Never will walk through those doors again.

Manager is constantly talking about customers and employees, she's teamed up with another employee and takes lunch breaks, smoke breaks even tho she don't smoke, and doesn't help cashiers out and has frequently left cashiers alone for hours at night time one of the busiest times. I've never seen her lift a finger in that store the entire year I've been going there. I also overheard her telling the buddy she has all the breaks with his she's slept with several vendors and is currently seeing one until his wife finds out she said jokingly ugh disgusting that assistant manager she has is what holds this store together she should be manager she's brilliant and always kind ready to help and available unlike the manager sorry excuse for a manager she is do something!

There is an employee named kim that works at the shawnee office on kickapoo in shawnee, ok. She is the rudest woman I have ever met! She needs to be fired. Shes been rude to me and customers in front of me and behind me everytime I go in there. Fire her!
I get your not to use the restroom there, its not a public restroom... But when you are about to throw up you have to use their facilities. I even knocked on the door and said "helloooooo" and noone answered me so I kept walking thru and seen her setting at a desk. She gave me a "go to hell look" like what are you suppose to be doing in here, you can't be in here. I asked her to use the restroom she replies "I guess." she never smiles. Shes rude to every customer weather their in front of me or behind me, shes rude to all of us! I was told she has had complaints on her already... This is getting ridiculous. Makes me to where I don't want to even go in there and its the store closer to my house.