Dishnet — debitting double payment and rude custormer service
On 10/01/2017 my bank account was debbitted $286.30 when my bill was only $143.15. I called and asked why my account had been debitted the $286.30 and my bill was only $143.15 and was told that I had given permission to dishnet to debit that amount. I talked to a customer service agent name patrict and told him that I never gave dishnet permission to debit my account double what was olded. Patrict said that he was sorry and couldn't put the money back into my account after I requested it because the debit had not been posted yet and to call back on 10/02/2017 after the debit has been posted and dishnet would refund me. When I called back on 10/02/2017 and spoke to someone who says his name was patrict he told me that dishnet couldnot refund the over payment until 7-10 business days. I explained that I need the money back into my account that day as I had never given permission for it to be taken out in the first place and it could cause other checks that I have out to bounce. I was told that he was sorry but policy was refund are given 7-10 business days later. After going through one or two other personal
I was finally told that it was a glich in their computors. I was treated very rudly and with total disrespect from the final represented that I spoke to who said her name was anveria. She was suppose to be from their corprate office and gave her phone number as [protected]. This is the worse customer service I have even seen.