Dish Network — problems with dish network satellite by wildblue!
Before signing-up for Dish Network High-Speed Satellite Internet by Wild Blue, read this... Just the facts. As of March, I own a $125 dish with no service and a $1,098 bill for 18 mos of service I can't get.
On 3/30/7, I was charged $199 for Dish Network High-Speed Satellite Internet Installation, with $49.95 monthly commitment for 18 months totaling $899 contractual obligation for service, totaling $1,098.
On 4/14/7, Installation Appointment was a no-show, with no call to reschedule until after appointment expired.
On 4/20/7, Installation Appointment was a no-show, with no call. Missed 2nd day of work ($200 damages).
On 4/23/7, Installation Appointment was a no-show, with no call. Missed 3rd day of work ($200 damages).
On 4/24/7, Corporate Rep was very nice and stated she would follow-up.
On 4/25/7, Dispatch advised Installation Tech would arrive tomorrow at unknown time. I stated I was out of town but would make arrangements to have my wife remain at the house.
On 4/26/7, Installation Tech was very nice. I was charged $125 payable in his name for installation that I thought was already paid 3/30/7 (Note: The same style pole and dish was installed free by previous Dish Network TV tech). Tech stated that my lack of Internet connectivity (times-out page to page) was due to my computer's cable plug-in and advised me to purchase a wireless router to fix the problem.
On 4/30/7 I spent $85 on a wireless router and $25 on a replacement computer cable plug-in, which did not fix the problem. Still no Satellite Internet connectivity. (It should be noted ATT dial-up Internet still works fine).
On 4/30/7, I called Tech Support Rep, who was very helpful and diagnosed a bad modem (cycles 1 to 4 flashes, then repeats cycle endlessly without locking) and stated he would have his Supervisor send a replacement modem. No Supervisor follow-up occurred.
On 5/3/7, I called to be sure Dish Network's word was good and learned it was not. Customer Service was very helpful but stated my replacement modem order had been canceled. He stated he would call Installation Tech to ask him to send a replacement modem and have Supervisor follow-up. No Supervisor follow-up occurred and no modem arrived.
On 5/10/7, I called Installation Tech, who stated he would not be replacing my defective modem. He stated replacement modem had to be ordered from Customer Service.
On 5/12/7, Customer Service Rep, who was very nice but stated she had no authority to replace modem. She stated I would receive a callback from her Supervisor in 24-48 hrs. No Supervisor follow-up occurred.
On 5/14/7, Corporate Rep was advised via voice mail my modem was defective and needed replacement but no one would do it and to please help me. Voice mail not returned.
Still no Internet service. Check competitors before signing.
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