I entered into a satellite tv and internet combination based on lies from their sales representative. I wanted HD satellite tv and high speed internet. I wanted specific channels...DIY Network, HG TV, Tennis Network, Velocity. I also told them that the internet service had to support X-Box live action. i even told them what games my kids play on line. They directed me to the most expensive tv package and the most expensive internet package. Verbally, I was assured that the tv and internet options selected would meet all of my needs and requirements. They lied. The satellite internet WILL NOT support X-Box live gaming. I found out today that I have a download limit, that I am not on the best internet plan...so my speed has been cut to nothing (unless I pay to upgrade). Also, some of the tv channels are only available with pay channels like HBO, Showtime, etc. When the three month trial was over on those channels, Velocity went away as well. The whole contract (tv plus internet) was based on lies. They will not honor what the sales rep. promised. DO NOT DO BUSINESS WITH DISH NETWORK OR DISHNET!
The complaint has been investigated and resolved to the customer’s satisfaction.
chunt8440,
Your post caught my attention as I found it interesting and would be more than happy to help! I understand there was some confusion about the information advised upon initial sign-up of your account. Can you please private message me your account number so I can take a look? I appreciate your cooperation and will look forward to your response!