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DirecTVpathetic service on maintenance and service calls poor customer service!!!

1
C Aug 16, 2018 Review updated:

Sad to say I have been with direct tv for 4 1/2 months and my service has been the POOREST SERVICE I have ever had with a television company!!! My first problem stemmed from the INSTALLER not installing the dish correctly!!! FINALLY problem was resolved when a second installer came out 2 months later!!! THE SECOND problem and the WORST of all my code on the television was 775 called customer service on 8/10/2018 to help resolve the problem it only got WORST!!! customer rep. Was not understanding me and I couId not understand his articulation!!! SERVICE has been out since then after several failed attempts to get this situation resolved!!! MAINTENANCE was supposed to come out on 8/17/2018 but your INCOMPETENT REPS. Did not send the order in!!! NOW they are telling me 8/21/2018 is the soonest!!! Iam so pissed off with you service!!!HOW can such a supposedly giant company have such poor service for their customers??????????????????????

Responses

  • 9w
    9wood Aug 16, 2018

    you expect at&t / direct tv to care? insert laugh
    all they care about is being paid nd scamming you into a contract where any promotion or offer gets ignored and they " have no record of" how convienant
    best bet is to file a complaint with the better business bureau

    0 Votes

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