DirecTV review: very poor service and unacceptable contract 1397

On June 9, 2015 I contacted Direct TV to cancel my service. I let an agent by the name of Erma talk me into Select Choice service...much to my dismay I was overbilled by AT&T/Direct TV for the 2015 NFL Sunday ticket/MAX (I do not watch sports). I had received the letter about cancellation if I was not interested in this to cancel before September 13, 2015...Why would I be billed in July for this service if Erma did not add this on my account arbitrarily? How could this be? I believe this is a mis-representation of the company and had to jump through hoops and still do not believe that this issue will probably be resolved. I spoke with four different reps today and felt that I was basically being given the run around, including having to contact AT&T. Addition poor customer service. I want to be sure that my account is corrected. My account # is [protected].
I am a senior and sincerely disgusted having to go through so much to get an accurate bill. These people/agents are so nice as long as they are selling you something but follow up is sad and terrible, all the apologies mean nothing for all the distress that these problems cause.
Spoke with Erma on June 9th and Candace, Shanita, Jenny and Leslie at Direct TV today...this is extremely poor customer service.

Juanita Copeland
[protected]

I want to be cancelled from Direct TV service because of poor service. Check all your recoerd about poor service we have experience such as shutting down us down without no notice or a phone call before they camn shut us down which was a very embarrasing situation when we were watching a program when they shut down the services, another incident I paid a pay per view of a Pacquia boxing bout when it stop12 minutes on round 3 of the boxing bout. Another problem we have encountered from your customer service is the are suppose to arrange an automatic payment from my bank and at the end after two months we found out that the girl we were talking to was not able to make and automatic payments and we did not received anymore paper billing thinking that automatic billing already started and later we found out out the automatic billing did not go thru because we did not fill up a form at the back of the billing page. Because of thar mistake they did they say that was the reason they shut as down without out no notice or a warning before they can shut us down. That is a bad or poor practise to shut down a service without any notification or warning stating a reason for shut down. Because of this annoying and disgusting form of service I request to cancelled to your TV service.

Trying. To do a bill dispute for 182. 10. . Yall saying its not showing in yall computet but the bank showing you guys took the money out. So i need tou guys to send and wmail ro my bank staring yall stop the transaction so they can put my money back on my card. . At cs@amscoutcard.com. . . The to transation bank confirmation number is 059804 for$172. 80 the next one is 017047 for $10. 00. . And my service been cut off. This the thrid time this happen. . Fax number [protected]. . Ny account number with direct tv is [protected]

As I previously wrote, Direct TV is pathetic and rude and lies about returning calls, having experienced technicians, when they will show up, and extending credit for poor service. I reached DISH Network and was pleasantly surprised. The technician(s), a team of two, arrived on time. They were experienced, intelligent and polite, and they did a difficult installation on the chimney of my townhome in less than 2.5 hours. They also took the time to instruct me on the system use, and gave me phone numbers if any issues arose. I was incredibly pleased after dealing with the no-brain twits from Direct TV. Do yourself a favor...if you are looking for satellite television, call DISH Network. There is a huge difference in service, and the cost is less than cable, has more services and will save you a ton of anger and impatience.

I just moved into a new home. I had the floors shampooed and all the walls painted and the gentleman who installed my tv services tracked mud and dirt onto my freshly shampooed carpets and he also left behind black dirt and greas smudges and fingerprints all over my freshly painted walls. When i cleaned the walls it took a layer of paint off because i had to scrub so hard. I then had to repain that section of the wall and also clean the floor again i am very disappointed in the services i received.

I have a Bill Here In front of me and It reads 91.93 USD and Direct TV has a bill for 97.17 USD and they have the privilege per my contract that they can access my personal banking account and take my money out of my account.. and my bill has increased 30.00 USD in 30 days ... And no one can give me a reason why this has happened and also they have added a channel to my so called package with out my permission. I would like to discuss this large problem that we have here.. I will be waiting for a phone call by Your complaint dept. No Later than [protected] Eastern StandardTime Thank You for this Condisteration at this time Mrs. Laura Loomis

In 2003 we opened an account with Direct TV. We were very dissatisfied and canceled our service. Then we were charged for something we shouldn't of been and refuse to pay. Keep this in mind, a week after we got our account my brother also got an account. When he called and gave his name and social security number their system kicked it out because he had one digit wrong. So it is suppose to be impossible to get an account if the social does not match the name. July of this year my husband was arrested on an old warrant for obtaining something under someone else's social. Come to find out our account had been in my husband's name but another man's social security number. After days and days of trying to contact someone we finally talked to a woman named Rebecca in their fraud department. She cleared the account of fraudulent activity but refuse to give a letter stating that it would be a liability because they cannot say for sure that my husband didn't do this on purpose. Even though their system is suppose to prevent something like this. If we wanted to obtain an account and make someone else liable for it then why in the world would my husband use his real name. Still have not got anywhere with them for a solution. Any suggestions would be great but the only thing we can think of is to hire a lawyer. Also if you ever get a chance to talk to Rebecca in the fraud department, find a really high bridge and jump off.

Most unreasonable company I have ever been involved with. Have been customer for less than one year and FOUR dvr receivers have failed to operate properly. After waiting a week for the replacement equipment to arrive on FOUR separate occasions I canceled my service. Now they want their early termination fee. I have filed a complaint with the BBB but that's a waste of time. They just send your letter over to Direct tv and Direct tv says "The charges are valid" You never get the opportunity to speak with anyone except a csr that barely speaks English and has no authority to do a thing. Very POOR POOR SERVICE. Highly recommend going elsewhere.

1. Falsely represented the product and capabilities
2. Improper installation (roof leaks) and intermittent signal on 5 channels
3. Lost 4 days of work trying to get them to repair the system.
4. No response from notifications sent to main office.

This is the worst treatment of a customer I have ever experienced. But they still advertise their superior customer service! I am currently looking for their state agent to send a copy of my small claims summons and no one will cooperate! There is not enough room in this area to explain everything they have done wrong!

The HD DVR in my bedroom had been messed up since September. I travel a lot and waiting for hours for customer service is ridiculous with this company. I sent several email complaints as well and their response was to reset the receiver (which I'd already done per their lame advice). Finally after 3 months of no activity I tried to cancel and demanded they not charge me for the months of service I couldn't use. (Whenever anything would DVR it would tape the HD channels which were all blank gray screens). Well after filing complaints to the BBB etc they returned $16 or something insulting. To really put the icing on the cake, I had been threatening legal action and they held their stance and after all of that was said and done... they TOOK the remaining $208.52 out of my bank account UNAUTHORIZED! I was on vacation last week and received an email notification to confirm the authorization.

Has anyone else had this problem? I suspect they did this to a lot of people owing them money especially since it was at the end of a fiscal year. How do I go about filing a lawsuit for this? I have money, that is hardly the issue... I'll spend 10 times the amount I owe them to let consumers know what a crappy company this is and how terrible they treat their clients.

I canceled my service with Direct TV last week because I got married and moved in with my husband and today I found an unauthorized charge on my bank account, I don't even have direct pay with this company nor was I under a contract although they claim I was because they sent me a replacement for a faulty DVR which they say automatically extended my contract without my knowledge. They closed my complaint without contacting me and then they wrote on my account that I knew about the extension which was completely false. They then charged me an early cancellation fee and took the money out of my bank account without my knowledge or authorization. I believe this should be a criminal offense for them to take money out of my account without my authorization.

I terminated my services with Direct TV due to bad service, once I disconnected direct tv, they charged me a termination fee of $125.00, which I sent a check to them immediately, but direct tv went into my bank account and withdrew the $125.00 three times creating a overdraft, when I called customer service, I was told it would take 6-8 weeks before I could be sent a refund check, I asked to speak to a supervisor and was put on hold for almost and hour before I eventually hung up. I ended up calling my bank and having my debit card changed. The bank also canceled one of the unauthorized payments, then after direct tv debited my account three times, they tried to cash my check, this is the one the bank canceled. Horrid, Horrid, people!

I have to say please check the address of the Bill RPM sends you from Direct TV. I am looking at a Bill from RPM saying I owe Direct TV 610.58 . It says it is from my account dating 4/26/2014. The address is correct but the street is wrong, the zip is wrong. I looked up the address they had and it is someone else's home but they are using my name. Also, I have lived in my current home for over 3 years and have not had direct TV since 2011 and yet they say my bill is from 2014? These people are crooks and someone has a great scam going. I say to dispute with the credit reporting agencies if these people have ruined your credit and contact the FTC at 1-877-FTC-HELP.

I'll b back tommorow ive email, called, wrote, complaint, someone help let get them once n for all, let me get my mortgage out of direct acct, how would u like that what goes around comes around believe that and it comes fast these days, walking around this world like u haven't did nothing not caring as long as your family is good, well we are devasted over here if u no it or not, my damn mortgage money has been robbed out of my acct, can I call the police cause we been robbed

Thou shall not steal, you money hungry thieving cowards, give me my money back into my acct

Direct TV I'm waiting put my money back in my damn acct

What's up direct TV u are liars and thieves but I gotta give u one thing you have them representatives trained like a mug cause them foees saying the same thing when u call all of them from different #, well all of us saying the same dang thing refund our money back into ours accts I'm not giving up

Mr. Chase aka, CEO / president of direct TV give us ormay I say refund our mo ey back into our acct assp, u can have it done from your yacht now, no way to treat humans or even dogs,

Someone gotta help us get our money back from direct and all these other people complaining its all similar, they getting money out of people acct, and this wasn't our acct but my husband had paid the bill twice off his credit card so they took it off there, they should've handled that sh-- with my son, mr.chase getting rich why they doing his dirty work help someone this is sick

I am furious with direct TV, they robbed my husband acct for 468.90, and that was part of our mortgage money, and the acct was in our son name, we cancelled and gave all the equipment back, they said they will refund it back, now they saying its been denied call the billing department, something gotta be done about this, this is just ducked up, took our ducking mortgage money and they don't give a durn but let it be them, people need to care more and imaging theyself in this position, our ducking mortgage money robbed outta our acct not authorized what the duck, LR ark

Direct TV offers no service. With out most HD channels for months. Now no tv at all. Keeps searching for a non existent signal. Have Verizon for home phone, internet and the tv. you can't even file a complaint against them as they lead you down one rabbit trail after another. They don't want to hear it or fix it. The worst service of any company I have ever dealt with. Will give them the boot as soon as I can get another service. No one else can be this bad. Some government agency needs to get involved and go after this company.

I have had DirectTV for less than one month and my tv has worked less than half of the time than I have had the service. Everytime I call to get repairs they say it will take two to three days. Needless to say we are going on two weeks with no working tv in my living room!

This has to be the worst company that I have ever dealt with and have made no attempts at making the customer happy and fixing the problem! They keep giving you false promises to get you off the phone and then when you call back and confront them with what they told you, they have another song and dance for their statement.

DIRECTTV SERVICE AND THEIR CUSTOMER SERVICE SUX! People do not waste your time with their service!

Today direct tv withdrew 474.00 dlls from my checking acct. without notice . I cancelled my contract and was told it was a 200.00 dll. Penalty fee. They are the worse company ever I wish someone would do something about the way they conduct their business.

direct tv obtain bank debit card info and withdrew 517.00 out of my account and i am not even a direct tv subscriber..after serveral attempts and calls to them i discovered that 7 years ago when i helped daughtr get direct tv and used my old bank info then that card expired and i had since changed banks.. therefore they stole my bank info and took monies out of account since daughter cancelled her services .

Direct tv charged my debit card, where I receive my social security benefits and let my account in $0.00, even the account is not under my name. I was using my debit card to help a family member. She was giving me the cash money and I was payingh her bill using my debit card in their online billing. THE ACCOUNT IS NOT MINE< ITS NOT UNDER MY NAME. IM NOT DIRECT TV CLIENT, I DID NOT AUTHORIZED THE PAYMENT. THIS IS AGAINST LAW>

I call to request new service and one of your representative told me the reason why I have to pay a deposit is because I don't pay my bills on time. That was rude and very disrespectful.

They have taken many of my favorite stations away with no notice or adjustment to my monthly bill. This is outrageous! Another reason why we need more regulations! Direct TV is taking advantage and broke the terms of my contract with no adjustment! They should be fined!

My exhusband was fired from my business but he didnt take his Direct Tv box with him. Direct Tv is sueing my business for having his box there. Please help me how to solve the matter. Thank you.

Applied for programing, was offered free upgrades. Upgrades were not furnished unless an upgrade fee was paid. Installation was unprofessional. Was not told that rebate needed to be requested online. Deceived, twice I called, talked to 3 different CS one supervisor still denied what was promoted. Lies, Lies, Lies! These people are unbelievable.

My satellite stop working right as I was watching the supper bowl. And I guess there was nothing Direct TV could do to fix it. Talk about UNRELIABLE! just right in the beginning of the supper bowl. I just want to say I used to like     Direct-TV, but I think is save to say I will be switching my service provider. And I will also not be recommending any one else to them. 

signed up for their service, were assured we would get all of our local channels. when installers came and installed they informed us no fox and no cbs. we would not have signed up if we would have known that. i connected direct tv several times nothing they could do. now we get a letter say they are going to charge my card 400.00+ for early termination. bulls

DIRECT TV train their employees good..They will tell you one lie after another on the phone..I just recently called in to have a program added and the lady told me it would be only $10.00 more on the month...GUESS WHAT WHEN I GOT MY BILL IT WENT UP $45.00..OH YES...I will be getting rid of this service when my contract is up...I know I'm not hurting them..BUT I CAN PASS THE WORD AROUND HOW BAD THEY TREAT THEIR CUSTOMERS...RIGHT?

After waiting a year for tonight's Kennedy Center Honors program to record on Direct TV's DVR system it was disappointing to see static and skips in the recording leaving an unusable copy. Is there anyway Direct TV can provide a copy of this unique and long awaited program? It rained and snowed here earlier so the satelite system failed AGAIN. Is there any recourse?

After stopping service, and paid final bill, sent in the 4 receivers and was billed another 71.00 for so called hidden pay per view charges on the boxes only view able after they opened receivers. that is the most bs story ive ever heard. everyone knows what ever you watch is billed right then . anyway i didnt fall for it and shutdown all bank transactions from them

Direct tv turned my cable off today, 8/16/2011. After I paid 1oo dollars and promised to pay the rest on the 25th of this month. I explained tothem we don't have much money right now, and we have always been good to our word. We havfive kids and recieve child support andunemployment, and trying to provide for kids and looking fr a job. Direct tv is a company I wouldn't recommend to any one.

I had to sign a 2 year contract for direct t/v to install a system in my home.Now i am being ripped off due to a price increase of over 2.00 per month and an extra 1.00 per month for each leased receiver.Is there not a law that says they cannot modify a contract until the current contract has expired?WTF? This is a HUGE ripoff for a lot of people. Are we talking CLASS ACTION yet?

Direct TV Online movie database has the worst navigation. EVER.
Good luck finding a movie if you want a kid or family movie.

Poor break down of section and category. Unless you know EXACTLY the movie you are looking for - you are doomed to search the entire database.

It is a really a weak spot for direct tv and would serve them well to improve the usability of their online movie database.

A Direct TV commercial showing a black wealthy boxer, black entourage, black family, and white butler demonstrates racial tension and degredation toward the white butler from the young black child. The child turns and punches the elderly white man in the stomach with a tone of celebration. The commercial is inflammatory and offensive for that reason alone. I will never consider subscribing to Direct TV until that form of commercial is removed.

Pour some salt on that wound, DirectTV - As Joplin victims call Direct TV to cancel their service due to homes completely wiped off the map, they are being told to send in a box or remote control or pay a fine of $500+ to cancel service. DirectTV should be boycotted. Tell their employees to go to these FORMER homes and find their remote controls themselves!... REPOST to help get DirectTVs attention..

an spanish accent lady picked up my call extremely rude hanged up on me without even resolving issues with them.
DIRECT TV SUCKS! CUSTOMER SERVICE EVEN WORSE!

DO NOT GET THEIR SERVICE