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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2186

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K
8:06 pm EDT

DirecTV deducted charge before due date on my credit card

Directv mailed a cancellation bill for $26.75 after I disconnected service. I had no problem with that. Due date was Sept. 3rd. Started receiving past due notices before it was due. Even received what appeared to be a collection letter from a third party and it still wasn't due. Paid the bill on the due date as I have always done with my bank automated bill pay. Got my credit card bill two weeks afte I had paid. Directv had already deducted the payment from my credit card on Sept. 1, BEFORE the due date. I did not authorize and when I called to complain, I was told it would be 6 to 8 weeks when I would receive my refund for overpayment. Unethical, deceitful practice. They have no right to take my money before it is due, and to hold the funds for so long before reimbursing me. My point is not the amount of money but what they are doing to me and many others.

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5:42 am EDT
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DirecTV unauthorized billing

This company took my money for an auto extended warranty and basically sold me a $1500 piece of paper and no warranty! I called the name on the paperwork they sent me and guess what? The other company on the paper said I should talk to the company that sold it. Well, after a lot of research on the net I found out that these are the same scam companies with different websites! They take your money and then run! I spoke to some guy kyle? That said he was the manager and nothing got resolved. I tried to dispute with the credit card company since the charge on my credit card is from another company entirely!

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Joe Montes
,
Sep 19, 2008 7:51 am EDT

I am the CEO of DirectVSC, Inc and challenge this claim. Our Credit Card charges show up as DirectVSC, Inc. on all credit card statements. I am asking the person who posting this to provide us with the Contract Number of the policy written, the date of purchase of this VSC sale contract and the name of the salesperson whom sold this policy. We have no one employed by us that is named Kyle. Please respond to this request.

ComplaintsBoard
J
2:32 pm EDT

DirecTV obsolete equipment, unauthorized credit card withdrawal

Direct TV customers Beware

Having had our Direct TV discontinued we decided to switch to Cable for several reasons the first being every time we had a storm or snow we lost our connection, when we called about the service we were told wed have to pay a 80 Dollar’s for a service call to repair or readjust their satellite, the service man said it was OK, thus we had to continue to experience the continual disruption, when we signed up for this service some 14 years ago we had to purchase the receivers which we understood would be refunded when service was discontinued, we asked how to return this equipment we where told it was obsolete and they didn’t want the receivers back or their satellite dish, I wonder how many other consumers out there are using obsolete equipment and are receiving poor service. When we received our last Bill we didn’t pay on time and without authorization used a credit card number they had on file to pay the amount due, the card used wasn’t even the debtors, so they withdrew money from someone who wasn’t even a customer. The point to this is that Direct TV will withdraw their fees without notice or permission to satisfy their Bill, but they will not honor their customers with updated equipment and continuous service. So Please contact Direct TV and insist they update your equipment and don’t pay with a Credit or Debit card, or personal check because they will transfer the needed funds without notice from these financial instruments.

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kent phh
San Jose, US
Jun 17, 2010 4:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

ComplaintsBoard
V
9:14 am EDT
Resolved
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DirecTV don't use

This is in complaint to Verizon and DirecTV service. Which Suck! They have the worst customer service I have ever dealt with in my life. I ordered a triple bundle package through Verizon I finally received it 2 months later and the TV and the satellite never worked never had a *** signal. Direct TV wants me to pay a $500 early term fee for something that never worked. Even to fix it they told me 4-5 weeks that was insane. We had already waited to long to begin with. I recommend any other phone or TV service but them they are the worst and don't know how to take responsibility.

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Steven Fleenor
Madison, US
Sep 24, 2009 2:21 pm EDT

I signed up with Verizon and DirecTV for the "Triple Bundle, " and was told that I could receive high speed internet. After I switched from DISHTV to DirecTV, then I was told by Verizon that I could not receive internet in my area. Basically, I was lied to about the high speed internet and then my bill for long distance and and DirecTV increased by about $27.00. I am very unhappy with Verizon because of being lied to about what they could offer me with the "Triple Bundle."

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drwhovian
, US
Sep 09, 2008 9:59 am EDT

I had been thinking about using them, glad I noticed your complaint. You should file a formal complaint with one or all of the following agencies, depending on which state you live in:

Your state public service commission (which in my state oversees TV, phone, cable services, electric and gas companies--many states have online complaint forms.

Your state's attorney general--most states now have online complaint forms.

If you have one in your region, the Better Business Bureau.

ComplaintsBoard
T
5:20 pm EDT

DirecTV poor service and false advertising

Signed up for service in November of 2007. Signed up on the internet for a one year agreement for service plus local HD channels. Now it is September of 2008. Still no HD local channels and I was told by customer service that I am now locked into a 2 year contract. They also told me that I would have to purchase an external antenna for local HD channels. I contacted an installer for a HD antanna and he laugh when I mentioned DirecTV. He said it would cost $250.00 for an antenna with installation. I was also told that DirecTV uses this as a scam to sign up new customer's. Customer service at Directv has an excuse for everything when you call them. I can't even get reception whenever it rains. DirecTV informed me that the dish was installed wrong ! They are the ones who subcontracted the installation when I signed up ! This is by far the worst company I have ever dealt with. I will not keep this service and I have an attorney looking into my complaint.

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M
3:19 pm EDT

DirecTV fraudulent sales reps

We canceled the service within 3 days of setup. I was told by two different phone representatives from Direct TV that there would be no charge for cancellation for the first 30 days. I have called Direct TV two more times since that and was assured both times that the cancellation fee would be waived. The most recent call occurred on Sept 4, 2008 at 5:25 pm. Once again I was assured by a representative from Direct TV that the cancellation fee would be waived. I called the sales line on Sept 4, and was again told that I could cancel the service with no fee for up to 30 days. Direct TV and their representatives are telling me that I owe no money, and then submitting a claim to a collection agency who is threatening to take this matter further.

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joe conner
Tulsa, US
Aug 05, 2009 6:49 pm EDT

they have no idea what the others are doing. right hand has no idea what left hand doing. contact the collection agency notify it is not a valid bill and if you get more notices send info to your attorney general and the federal communication commission.

dish just got hit with a multi thousands fine.. let these goofs of frauds be heard.

ComplaintsBoard
S
5:08 pm EDT

DirecTV directv took money from my account w/o permission

When we first got direct tv, they said we would be charged $53./month, up to one year, so my mom ordered it over the phone and they said they would need her credit card number for the charge... That was the only authorization she made. We only had direct tv for 3 weeks and they charged us $97., instead of the $53. That was discussed over the phone. So right when my mom received the bill in the mail, she got on the phone with them and explained everything. 4 times the customer service reps. Said they were transferring her to their supervisor and 4 times she was hung up on.

For them being so horrible to deal with and for them obviously ripping us off she decided to cancel the service right away and they said they would bill her $440. For an early cancellation fee. On the phone she even stated not to take any more money from the account number that they have and to please send a bill to her in the mail and she would gladly pay it to get rid of this horrible service.

Well, today we received a receipt in the mail for $518. Direct tv took out money from my mom's atm account without any authorization what so ever.

Now she is currently still on hold with them on the phone...

This is illegal! It has to be! Taking money from someone's account without their knowledge or agreement/permission is illegal! And the way they deal with people is by hanging up on them. What do you do? Who do you call because of this?.. This is not right and it needs to be stopped. Direct tv cannot get away with this!

-if direct tv has done this or anything similar to you please contact me if you have any information that you think may be helpful in this kind of situation. I want to start a class action against them. Thanks all.

Email: [protected]@yahoo.com

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cube
Indianapolis, US
Nov 04, 2009 6:05 pm EST

well direct tv took money out of my banking account for a third pary ..my girl friend had an account thru them in her name only mines was not ever on it but the way they got my number was when i bought a nfl remote control i did not give them permission to take out anything other than what the remote cost ..i called to rell them and talked to 5 differnt people and they just hung up on me and when i finally talked to someone they told me that her credit card has expired and they seen mine and just took the 307.66 from my account ..and i just talked to some lady at visa fraud department and she said she knows that direct tv wont take money out of someones account unless they have permission . hello i dont have a account with direct tv and i sure did not tell them to take my money and i will be willing to take up a class action suit aginst them if i could find one

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SML in Merritt Island, Florida
, US
Jul 21, 2009 7:10 pm EDT

I would like to file a class action suit against them as well. For over a year, they reported a fraudulent amount on my credit report which they later admitted was fraudulent. I did not even know about the amount until they disconnected my service becasue I did not pay the amount that was fraudulent. They continue to harrass me about the amount due and approximately six months have passeed before they allegedly took off the fraudulent amount off my bill. I am now with the local cable company, who has great customer service.

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tom and barb
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Nov 19, 2008 6:01 pm EST

we have had similar problems with direct tv. they are a total rip off. had same problem with unauthorized charges to credit card. would like to investigate/initiate class action. i'm sure there are others out there as well. maybe we can create a blog. please email us.

ComplaintsBoard
J
12:53 pm EDT

DirecTV unauthorized debit

Well I can see from this list that I am among many who have had questionable dealings with Direct Tv.
Mine is for unauthorized charges today on my bank account for services that were supposed to be turned off on June, 1, 2008.
I paid my last bill online on May 19, 2008. On June 1, 2008 I called Directtv and told them I was closing my account and I also got the runaround but was assured that the service would be terminated. Keep in mine I was calling 1400 miles from where I live. Now today I find a debit on my account for the months of June, July and I am assuming August. I have called my bank and because the hold on my account is slated to be deducted tonight they cannot do anything to stop this. I have to let the funds actually clear from my account. So tomorrow I am taking this to the Fraud Division of my bank. I assume responsibility for the balance owed on my account from May to June but I will not sit idleily by and let them do this to me.
My bank also mentioned that they have a lot of Fraud complaints against Direct Tv. So Truely Buyer beware.

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Kris Cottrell
Phoenix, US
Aug 01, 2009 6:42 pm EDT

In this horrible recesion our family had the choice to eat or have our service cancelled. Of course we chose the latter. Only to find that Direct TV charded the card that I had on file with them back from the begining when they charge you the small fee to begin service. BEWARE they hide this information in the first bill that you receive. You agree by default to allow them to charge any money owed to them to this card. They charged my account 650.00. I am not sure what these charges were for. I assumed it was for the 325.00 I owed for the bill and the early canncelation fee, but I just received another bill for an additional 975.00 which includes a 320.00 early cancellation fee. Of course I am now in the negative in my account because the bank takes the highest amount against your account. I called to see if they at least would spread this amount over a few months and they said "sorry". I feel angry and cheated and most of all duped! I realize that I have to pay my bill but I never would of agreed to this automatic payment. In addition I have no idea as to how much more they are going to bill me. I had to change my debit card # to be assured they would/could not charge it again. I have never had any company ever do this before. Just BEWARE and always read every contract very carefuly and dont forget to read the backs of your bills either!

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Bob60
Newport Beach, US
Mar 05, 2010 11:43 am EST

I don't like their service either and it is so damn expensive. The rate goes up yearly. They must think that everyone is getting salary increase yearly.

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cinerose
Calabasas, US
Dec 30, 2009 8:17 pm EST

Submit your details to the attorneys of the pending class action suit on DirecTV: email to dtvinvestigation@sprengerlang.com

If you try to cancel DirecTV charges you a cancellation fee up to $480 depending on how much time they determine you still have left on your 'contract'. They will make 3 or more unauthorized withdrawls on your checking account without your consent or knowledge and think this is all legal. I got charged a $280 termination fee in 3 unauthorized debits and overdraft fees as an added bonus. Really, really GREAT company! Please post to this forum before more 'valued customers' get swindled out of more money!

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cinerose
Calabasas, US
Dec 30, 2009 8:14 pm EST

Direct TV charged me $280 in cancellation fees, taking 3 unauthorized debits on my checking account while I was out of town and incurring overdraft fees from my bank.

Details of complaint:

I have volunteered the past 9 months to put my account with DTV in suspension because I have been unable to afford the $76 per month payment. Currently I am on unemployment insurance and my suspension has expired. Since I still cannot afford this expensive service, I decided to terminate the service. I was charged in 3 debits the balance of my account totaling up to around $240. A $280 charge was on this bill for an early termination fee. These debits were made unauthorized to my checking account while I was out of town causing over draft fees. When I first signed up with DTV, I was never informed that there was a 24 month contract or that any termination fees would be accessed if I were quit my service. I was also not informed when I decided to suspend my service that this would lengthen my contract time by the amount of time I suspended my account and that would affect the amount of my 'early termination fees'. All that was said when I decided to suspend my account was that it would not cost me anything. I was shocked that they just automatically withdrew money from my account with out my permission. I had no warning from them that this would happen or for what amount(s) they would do it for. Why three separate transactions, as well? This seems extremely punitive to me. Surely they must know that each time an account had insufficient funds an overdraft fee is charged to to the account. I heard that there is a class action lawsuit with a law firm. Can anyone provide me with some assistance to this matter? Direct TV claims that I can appeal these charges, however in the way they have already handled my situation and the situations of countless other customers I am reading about on the Internet, I can't see how they would be very sympathetic to my situation. Already I pleaded with them not to charge me because I can't even afford to continue their service and they heartlessly did it anyway. Please help. Unemployed and overcharged!

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Jen
San Francisco, US
Nov 05, 2008 9:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agreed with you totally. DIrect tv is scamming as much as they can.
just the past sunday I installed directtv for my parents house and they didn't even mention that it will take at 2 to 3 hrs for installation. It turned out it took 6 hrs and the technican is inexperience. She drilled an extra hole into my wall and didn't even patch it back before leaving. With Comcast they will screw in a cable wall plate at the point where the cable enters your house, so it will look professionally done. My mom is now worry about her house roof. It is a new roof that was done summer of 2007. She is afraid that they put holes into her roof since they did it to her wall needlessly.
They also scam me on the prefer choice package. This package you can get if you sign up with any international package that is counted as a stand alone package (expensive 36.99 for only 5 chinese channels). They told me it will be $9.99 for 12 months, but they did post anywhere on there website 3 weeks ago that it can take up to 60 days to see the rebate. This mean that I am going to have to pay for $32.99 for the prefer choice package that is for 120 channels (many channels are just radio channels and not tv channels - - - another scam of directtv) for two months before I get the $9.99 deal. So they are holding me for a total of at least 14 months committment. The next scam was I saw on their internet advertisement over 3 weeks ago that they can install up to 4 receivers free of charge. I found out that this is not true today cuz my bank to find out that they charged me for 2 of my 3 receivers. These are the basic receivers. They are not the fancy ones that you can upgrade with directtv. When I call directtv up today, they told me the first one is free and the additonal ones are $4.99 each per month. They told me it is called the receiver fee, so then why did I saw an ad that up to 4 receivers free... Today I also went onto their website and saw this ad gone. This is really dishonest for direttv to operate this way. Even trying to get them on the phone is a long, long wait. Sometimes, it is over 60 minutes... If it wasn't for the chinese cantonese dialet channel I would just cancel them off today.
I am wonder why Directtv is getting away with so much lies and frauds.

ComplaintsBoard
A
2:07 pm EDT

DirecTV trying to make me pay someone elses bill!!!

I signed up for a verizon/directv bundle for phone, net, dish (U all know the deals) and after receiving a confirmation for installation letter in the mail I waited the 10 days it was supposed to take them to come out. On said day, they never showed so I called to see what the deal was. Apparantly someone who had our phone number before (Remember this is a new number assigned to us by verizon days before) and some previous customer named andrew (Andrew who hmm? I know no andrew's!) owes directv a balance of 200 or so. I ask, how is that my problem.. Of course no logical or reasonable answer, but if I would like to pay this andrew's bill, they'd be glad to come hook us up.. I say why do I need to pay someone elses bill? It wasnt my problem ol andy didnt pay up. I tell them, no I wont pay, ive never had directv in my life.. We have no dish of theirs, equipment or previous bill... Why oh why do I need to pay of andy's mistakes? They have no answers either, they just want their money. So to these directv customer services people, I say I work in a customer service office... I dont want to hear your excuses I want results!

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trundlebug74332
wyandotte, US
Dec 01, 2011 6:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered direct tv. Went thru credit check chose package then was told the previous tenent left an outstanding bill that was in collections.and I would have to pay it before I could get service ..I'm not paying a bill that I'm not responsible for. This is crazy

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Not.that.desperate.for.service
Los Angeles, US
Mar 05, 2011 7:25 pm EST

The exact thing has happened to me. Direct TV approved me for services, came out to connect services, and then stated that I could not get the services unless I paid a bill that belonged to my mother. Her account was in her name and under her SSN. It had nothing to do with me. I am very angry. Direct TV's customer service is awful and I hope that someone/anyone from that company reads this post.

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CRUSH
Des Moines, US
Apr 14, 2009 9:33 pm EDT

I agree I have the same problem that is going on now. I lived with both my mother and father whom raised me for most of my life so when my father fail ill I stepped in to help take care of him so he stayed with me for a while. During this time he setup Directv services for himself under his name and ss# and when he past away back in December the services were shut off. Here it is now five months later and my children wants more high def channels and since I've setup my home phone services and DSL with Qwest I decided to order Directv. Now, this was done with them having run my credit using my name (I am a Jr.), my ss# and because I never had service with them before and my credit was well enough that they offered me the HD DVR equipment for free with no deposit we were up and going! But, not for long My children and I came home this evening to find that they had shut us off because of my recently deceased fathers bill and told me because he lived with me at the time that I am responsible for the bill just as stated above but they told me that if I would like to pay my deceased fathers bill, they'd be glad to reconnect me or I would have to be inconvenienced by waiting 24hr for me to get the death certificate, 7-10 business days for it to be received by them through US Mail and another 24-72hrs to get it cleared out. Now, I see why folks told me to go with Dish Network.

ComplaintsBoard
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6:08 am EDT
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DirecTV false sales tactics

When Direct TV states that when your 2 year contract is over and you cancel your service you get to keep the dvr...this is a blatant lie! I have been told by at least 3 sale reps that it is true but when I cancelled my service they demanded the equipment back or I will be charged for it.

They also state that the dvr will not work without their service. My question is "why would you not tell a prospective customer this information and instead tell them that it will work and that you get to keep it after the contract has expired" I spent hours on the phone. They are using false or misleading information to make a sale... Do not believe what they tell you when they come to sell the service to you.

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Rightasrain
Shacklefords, US
Jul 31, 2009 12:09 am EDT

The complainer is telling the truth! I'm a new DirecTV customer and the ONLY good thing so far is the lower price. I think I've paid for it now by having to spend HOURS (3+ already) on the phone with their customer service, because I've found out that what the salesman told me was blatantly untrue.

Specifically, he told me if I had 2 DVR's, they could "speak to each other". In other words, if I recorded a show on one, I could then watch it on my other DVR in a different room. NOT TRUE!

Second, although I made it explicitly clear that I only needed 3 TV's set up right now, but might consider expanding to a 4th in the future, he recommended that I go ahead and have the 4 receivers set up now, because it was free for new customers. He said that after the first month, I could cancel the service for the 4th receiver (having only been charged $5), but would at least have the equipment if I wanted to expand in the future. This directly relates to what the original guy is saying about keeping the equipment. Customer service now says that if I cancel service for the 4th receiver, I have to send it back, and if I want to expand in the future, I will be charged $70 for a new receiver.

Third, the salesman also convinced me to try out HD, because they were offering me a free upgrade to an HD DVR. He made it clear that I could always cancel the HD service, and then the DVR would just function as a standard DVR, and at that point I would only receive local channels in standard def, not HD. Sounded good to me, b/c I would consider getting HD in the future, when money is not so tight, and at least now I would have the equipment. Today, when I called to cancel HD, they told me that I would have to turn in that receiver, because if we have any equipment that is capable of HD, we will be charged the HD access fee ($10/mo).

Basically, after much complaining to customer service reps (who were all very nice), they have managed to cancel the HD service on my HD DVR, but allow me to keep the receiver and just use it as a regular DVR. Obviously this is possible. However, I will have to return my 4th receiver, and I had to spend hours on the phone to get to this point.

I will be calling a marketing supervisor tomorrow and possibly reporting to Better Business Bureau. The thing is, I would likely have still gone with DirecTV if they had been forthright with restrictions in the beginning. But I would have been a happier customer, because I'd know what I was getting and only signed up for the features I knew I would use, instead of being duped into buying more, without being told of the costs that come with canceling them.

So, buyer beware with DirecTV, and if possible, speak to a customer service rep OUTSIDE of sales to verify what a salesperson tells you before you sign a contract for 2 years.

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Keith
,
Oct 17, 2008 10:26 am EDT

i work for directv sales and what you are saying is ###. i know for a fact that we tell each and every person that the equipment is leased and you never own it. why would you want something that doesnt work if you decide to cancel service. its made for directv not DISH! you just heard what you wanna hear and they pissed you off and now you wanna get back at them, grow a pair dood and stop telling the lies...you just want something that doesnt cost as much thru us as it would thru dish or whatever becuase our prices are the cheapest. and your a penny pincher. get a life and get off the internet.

ComplaintsBoard
K
7:28 pm EDT

DirecTV fraudulent business practices

I had DirecTV from Nov 2005 through August 2008. I honestly never had a problem with my service or the customer service until a few weeks ago(Aug 08). I purchased a new flat screen tv, and wanted to switch to HD service. When I called, the rep I spoke with informed me it would be $200 for a new HD DVR and $100 to install a new dish. Thinking this was a ridiculous amount of money to ask me to pay, I asked if they had any specials available to keep me as a customer. He said no. I then called Comcast, my local cable company, who offered me a pretty good deal to bundle my internet and cable services. A week later, when Comcast had completed the installation of my new cable service, I called to cancel DirecTV. I was told that I would have to pay a $400 early termination fee, because I was only 4 months into a 2 year contract. Well, I knew I had a 2 year agreement beginning in Nov 05, but I was long done with that, and I told the rep I was dealing with. He then proceeded to tell me that when I activated a new DVR back in May, that I went to Best Buy and paid for, that I entered into a new agreement. When I had trouble back in May with my DVR, I called their customer service people, who couldn't get it working. The girl on the phone offered me a free DVR, with a two year commitment. I told her I did not want to extend my commitment, and then asked if I went to Best Buy and paid for a DVR, would that require an additional commitment - she said NO. The rep who was handling my cancellation told me that was wrong information. I wrote them a nasty letter that day, telling them I would not pay their ridiculous fee. Below is the second letter I wrote them last week.

August 22, 2008

DirecTV
Billing Disputes Department
PO Box 6550
Greenwood Village, CO 80155

(via Certified Mail)

To Whom It May Concern:

This letter is a follow-up to my initial dispute letter sent August 7, 2008 (see attached). On Wednesday, August 20th, I received a bill for service for DirecTV. Since I had canceled the service on August 7th, I called the phone number on my bill to make sure my service had indeed been canceled. Amanda, the representative I spoke with, informed me that the disconnection had not been completed. I found that odd, since I was very clear with the individual I spoke with on August 7th that I no longer wanted DirecTV service. Amanda proceeded to make numerous offers to keep me as a customer, including a free HD DVR, free installation of a new satellite dish, and free HD service for a year. I informed her that when I called on August 2nd to inquire about switching to HD (see attached August 7th letter), the representative I spoke with told me there were no specials available to keep me as a customer, and that is why I decided to switch my service to Comcast. Amanda put me on hold, and spoke with her supervisor. When she returned, she asked what my cancellation fee would be with Comcast, and offered to credit that amount to my DirecTV bill if I would agree to stay as a customer. I told her I am not interested in continuing my relationship with DirecTV, as I believe your business practices are questionable, have received poor customer service in the form of wrong information not once, but twice, and Comcast had made me a much better service offer.

Yesterday I visited the Best Buy store where I procured the DVR I had been using for the past few months. In the area where DirecTV equipment is displayed, there is NO mention of a required two-year commitment service. I took photos of the tag under the DVR I purchased: again, no mention of a two-year commitment. I asked the Home Theater sales representative at the store if he was aware that an additional two-year commitment is required for existing DirecTV customers who purchase equipment from the store, and he said he was not. He scanned the DVR, so we could see what was displayed on the electronic signature pad at the time of purchase. Again, there is NO mention of a two-year commitment. It does say that by signing I verify I am a current DirecTV customer, and that lease fees and HD service fees apply. It does not mention any two-year commitment.

So, my question is this: since I specifically asked your customer service representative on the phone if purchasing a DVR at Best Buy would require me to extend my commitment, and was told no; and since I saw no signs at Best Buy, and no employee informed me, that an additional commitment was required; and since there is no mention of an additional commitment when signing for the purchase at the time of checkout; and finally, since I activated the DVR via your customer service department over the phone and was not told it required an extended commitment, how exactly is it that I should have known I committed to an additional two years of service with your company? Furthermore, I was told I would NOT have an additional commitment, so either your employees are untrained, or are outright lying to your customers. Either way, this is not my responsibility. I upheld my end of the contract I had with you, from November 2005 through November 2007. I notified your employees that I was not interested in extending my contract, and took steps to make sure I avoided doing so.

I was told by Amanda that you will automatically charge the $400 early termination fee to my credit card 7 days from the day of disconnection. Be advised that if you charge anything to my credit card, I will file complaints about your fraudulent business practices with the Massachusetts Office of Consumer Affairs and Business Regulation, the State Attorney General’s Office, the Better Business Bureau, and the Boston area Consumer Affairs television reporters. In addition, I have contacted an attorney whom I will be retaining should you decide to pursue this matter.

I look forward to a speedy resolution of this issue.

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6:00 pm EDT

DirecTV cancellation policies

WARNING If you sign up for Direct TV and decide it is not for you, you have 24 hours to cancel or they will charge you at least $460.00 to terminate the contract. They tell you this after the fact and there is no mention of it in the contract by the installer or in the contract information he leaves with you for the service. My two days of Direct TV cost $230 a day! Even one of their reps thought I had the usual 3 day grace period. WRONG I guess they need to get their money fast before the customer finds out that they've been ripped off.

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deb
,
Oct 30, 2008 1:33 pm EDT

I am battling this same scenario with Direct TV right now. I signed up for a bundle package of cable, phone and high speed internet with a 30 day cancellation and found out from the installer 2 weeks later that I couldn't get the high speed. So I cancelled services and went with ComCast for a bundle service. Direct TV has said they have a 24 hour cancellation policy even if I was told 30 days, and have turned this over to collections.

I can't imagine that this is even legal.

Any other opinions out there?

Deb in CO

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2:52 pm EDT

DirecTV installation & public relations

Today a DirectTV installer name "Mario Martinez" came to install a dish on my neighbors house, the dish was not only in front of my back main window of my house, but was not according to our Neighbors Association Rules which saids the dish most be on the back of the house... I try to explain this to the installer and did not have the chance... he did not let me talk and said "If you don't like it close your window!"
I am following with out Homeowners Association, we will see what happens... the moral of the story is 'DON'T GET DIRECT-TV' a company which does NOT care of its image or customer service.

...and YES I did call the many 888s and 8OOs numbers!... I was disconnected every single time!

DirectTV?... give me a break!

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William F Whitaker Jr
,
Sep 23, 2008 5:47 pm EDT

I recently got my bank statement and noticed two charged on it on of which I did not authorize. I recently purchased the Bundle package through Verizon which included the internet, phone and direct tv. I was informed that I had a previous balance with Direct Tv of $102.27, which I gave authorization for payment through my bank account that payment was taken out on 8/25/08. On 8/11/08 I have another payment on my statement of $132.76 which was not authorized nor that I owed. I would like to be contacted regarding this matter immediatley at [protected]. The deduction of $132.76 needs to be credited back to my account, it was not authorized. Thank you

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9:49 am EDT

DirecTV property damage

Property damage by direct tv:

Three years ago I had direct tv contractor come to my condo to install direct tv service. The worker was inexperienced and unaware of proper installation procedures. He went to the attic of my walk in closet in the search of cable points and stepped on the fire sprinkler system causing my two bedroom condo to flood. The flooding caused loss of valuable materials and sentimental memorabilia. The entire place was inhabitable for a month... As my condo was being worked on.In the meantime I lived in a hotel, with family and friends when the bills got expensive. At the same time I filed a complaint with direct tv for expenses incurred. It has now been three years and I am still fighting this legal battle which has cost me thousand of dollars.

Bottom line: direct tv through their lawyers have dragged this case on and on claiming they hire contractors who hire sub-contractors to do the installation.In fact the two companies contracted by direct tv don't have license to operate legally in virginia. Direct tv was unaware of this. They claim they are not liable and that I should go after the contracting company. But I didn't call the contracting company j&j I called the direct tv number as advertised and promised to have professional installation done. I am still fighting... But to all of you there please hire someone else...

Rukhsana amiri
Sterling, va.

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kent phh
San Jose, US
Jun 17, 2010 4:21 am EDT
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Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

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4:38 pm EDT

DirecTV auto billing scam

I have recently signed up for Direct TV. First of all, the reception is bad, as I am sharing a big dish with neighbors in the apartement. Do not get satallite service this way by sharing a big dish with neighbors, you will have nightmares getting good reception. Second, I also signed up for auto pay and paperless billing. I was furious when I noticed that my credit card was deducted for 2 months payment with a late charge. I called and customer services responded to me that I had not pay my previous bill and that it takes 1 to 2 billing cycle for the auto pay to kick in. I checked through my statements and surprisingly, I didn't get my last billing statement nor was notified through email notification. Therefore, trying to be hassel free of writing a check every month and being eco-friendly of switching to paperless, I was charged a late fee. The customer service didn't not even explain things will and her English was horrible. I have now cancelled auto payment and paperless statement because I just cannot trust what Direct TV will do to take money from your account without your authorization. After 1 year, I will cancel the service. Never again Direct TV. I'm going back to Cable.

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bob
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Dec 02, 2008 4:07 pm EST

haha you said "The customer service didn't not even explain things will and her English was horrible." I you ment the following: The customer service Rep instead of "The customer service, " Did not explain thing well instead of "didnt not even, " explain thing well instead of "explain things will, " and she had poor English instead of "her English was horrible." Wow all that in one sentence! I think you have poor english

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2:13 am EDT
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DirecTV rip off

On December 21, 2007 I signed up for the Qwest/DirecTV bundled package. After 12 years with the DISH network I felt it was time to leave as they also increased their pricing, not concerned about their loyal customers. As the Qwest 'on hold' message states, 'one bill, one payment for all services'. Well that isn't exactly true. It took over 6 months of phone calls to both Qwest and Directv, many hangups, many on holds, many screaming support people, just to have continued problems with billing and tech support. I was told that the 'one bill' wouldn't take until my account was current. HELLO! It is current. Qwest didn't do something on the 21st of December 2007 and I'm left holding the bag. The customer, who is always right, EXCEPT WITH QWEST and DIRECTV, is still paying more than what the advertised price states. And get this, I contacted the Attorney Generals office, they can't help either. I will stick with this absurd contract until the end and then I will leave these 2 companies. They will never be in my house, hand, ears, eyes again!

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Bill
Mesa, US
Jan 29, 2009 4:11 pm EST

I completely agree! My wife and I have had the same problem since August 2008, it's now almost Feb. 2009. The newest problem is that we phoned in a payment for the directv bill and it was applied to the qwest bill, and now they sent us a disconnect notice for our Directv! Those idiots!

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emily
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Aug 27, 2008 5:09 pm EDT

I have had the exact same issue with Qwest since February 2008. It is now August 2008, and I have called 3 different customer support numbers EVERY month and wasted plenty of minutes. NEVER go with the Qwest/DirecTV combination. There is NO SAVINGS and will only cost you time and energy in the end.

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3:18 pm EDT

DirecTV no picture

Directv advertises that there a only short and momentary loss of picture. That is a flat out lie, because every time there is a heavy overcast ( it doesn't even have to be raining) my sound and picture disappear. As I type this it has been 25 minutes since the picture died, and this is momentary?
They sent me a new receiver which their tech aligned and this problem still occurs.
I cannot ever recommend Directv to anybody who is looking for trouble free viewing

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9:49 pm EDT

DirecTV billing dispute

Hello, I have had Billing problems with Direct Tv for over a year, ( they charged us for a football package! We never watch football!) When I finally get it resolved, new problems accursed and we finally decided to canceled our services. Well couple of weeks went by and we got a bill for over $300.00. When I called they said that I had canceled our services and their was an early termination fee... WE HAD BEEN WITH THEM FOUR A LITTLE OVER 4 years! The person that helped my told me that I had ordered a new DVR! I then told him that we called a technician, because our box was not working, He then told me that he was unable to fix the problem and that he had to replace the DVR. we mailed the defective box back to them and got a new one. they checked with their records and then a guy agreed and said that I had to write a dispute letter to an address. Well I wrote the letter and now they will not over turn it because they said that we ordered new equipment or up-graded. I tried to contact direct tv tonight and told the girl my problem and she told me that someone will call me tomorrow, I was asking her questions and then she hung up on me and when I called back I got a message that their office was closed...

THIS HAS BEEN A NIGHTMARE!

I can not seem to resolve it!

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GoodbyeATandT
, US
Jan 23, 2017 8:26 pm EST

Directv was a decent company and attempted to deal fairly with customers. Then ATT. STAY AWAY FROM ATT. I was very disappointed when the news broke that ATT was purchasing Directv. My suspicions that ATT would bring their anti-customer policies and higher prices to Directv were on point. Almost immediately, some of my discount options were taken away by ATT. Then the price increases began. And then the monthly invoices changed to make them less clear and harder to read. Since I was no longer allowed to get additional discounts off my monthly bill, I began the service termination process. After I was hung up on twice by the "retention" group, I finally learned that ATT had somehow managed to apply a 12 month contract to my account after ATT allowed me to retain a small discount. I was not aware of this contract until I was terminating service. The cancelation fee was to be $75. For what? When did I agree to this fee? For nothing, and never, that's what and when. Standard ATT anti-customer policies. I first experienced the rath of ATT in the late 90's when they purchased a local cell service I was using. ATT was a nightmare then and ATT continues to be a nightmare to do business with as a customer. Once I finally got a termination processed, ATT began offering me $200 VISA card to come back, and lower pricing, more programming, and more discounts. They even offered to "waive" the $75 cancelation fee. What a joke! ATT treats its customers like an abusive spouse. They demand you do more, get less, and keep your mouth shut, and if you threaten to leave, they threaten to charge you big fees. Once you do leave, here come the gifts and "sorry to see you go" routine. ATT is an abusive spouse. Leave ATT and never look back.

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Kathryn Nygaard
Mandan, US
Jan 16, 2015 6:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

d We ordered the bundle service from an advertisement published by Direct TV. When we got our first bill we found out that our services were not bundled. We were quoted $84.00 for television, internet and phone. Our first bill from Direct TV was $116.00 and that was just for the television. Our phone bill was over $200. We called Direct TV and they told us that their was no bundling in our area. Therefore, when we cancelled we should not have been charged the $400 cancellation fee. The contract with Direct TV was breached when they did not bundle our services. Therefore, we had no contract with Direct TV and we want the $400 credited back to my account. My name is Kathryn Nygaaard, 108 13th Avenue NW, Mandan, ND 58554 and my phone number is [protected]. My email address is tooslady@yahoo.com

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carmen
Vista, US
May 05, 2009 12:17 pm EDT

have been disputing payments that were made to direct tv, contacted my credit card company and was assured that the amt was taken off of my card for the bill, and also my bill has never been the same since i stated service with direct tv.
they also told me my bill would be $32.00 and when my bill was $58.00 then $50.00 i decided i needed to check and see why, they proceeded to tell me i had to sign up online for a rebate to recieve that discount, you would think when they tell you this information when you sign up that the employees would also tell the customer of this important information.
I also have spoken to 5 different employees concerning my account and get no where, they continue to tell me that I'm mistaken and my card was not charged and that they are right, there is no discussing with direct tv, also asked to talk to a supervisor, and was on hold for over 15 min and then was told there were none available, then asked to have one call me back, and of course no one returned my call, am at my witts end, and very irritated about it all, and am still trying to get my bill straightened out, normaly the saying goes the customer is always right, not with direct tv, there motto is that every customer is a liar and trying to get one over on them what a joke for a satalite company

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Gene Brutto
Harwood Heights, US
Jul 22, 2009 10:38 am EDT

Dear Sir:

I recently cancelled my Direct TV service (Account # [protected]) after approximately 10 plus years. I have always been satisfied with Direct TV service and cancelled my service only because I was able to bundle my phone, internet and TV thru one service.

Upon calling Direct TV to cancel my service I was informed that I would be charged a early cancellation fee of $340. I was informed that in the fine print of my original contract with Direct TV it was stated that anytime an adjustment was made to my service I was automatically required to keep that service for 2 years or a cancellation fee would be incurred.

As someone who works in the consumer products industry I would expect direct contact with the customer explaining these types of fees. This feels to me like this is a backhanded method of deceiving the customer. Without informing the customer directly I don’t believe it is fair to impose this type of fee on the customer.

I am asking Direct TV to review this and remove this fee from my account. Thank you for your attention to this matter.

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hatingdirecttv
Grapevine, US
Feb 15, 2010 4:56 pm EST

Yes i have had the same lousy service. In fact they sent my dispute to a collection agency. Of course i have no intention of paying them for service they never properly installed.

RE: DirecTV Account Cancellation/Disputed Account Charges
Summary Reason for Dispute and Full Refund of ATT/DirecTV Services.
1. Considering the abysmal service from ATT and DirecTV and the Contracted Installer I did not have proper nor complete service installed prior to my cancelling at 12:30 on 4/24/2009.
a. According to the terms of agreement on the back of the DirecTV Installation letter, bullet number 2, if the customer cancels prior to installation then a full refund will be issued. Given that I had now waited two full Saturdays for appropriate and complete installation, and that I cancelled prior to proper and full installation I am entitled to a full refund.
b. Both letters stated installation between 8:00-12:00, the first occurred at 2:00pm and the second never showed by 12:30 and tried to actually arrive at 3:45pm.
i. These are both a violation of the written installation contract sent by DirecTV thereby nullifying my obligation to them.
2. ATT promised a bundled service, with one bill and a total monthly bill of all bundled services at $89 plus taxes. These services were misrepresented from the initial call on 4/9/2009
a. I received a DirecTV monthly bill in the amount of $65.99 an ATT home phone bill of $53.40 for a total of $118.99.
b. I was billed incorrectly $128.76 for the HD Receive which was supposed to free, see terms of ATT Bundle Package, I had to call to get that reversed.
c. DirecTV automatically tried to bill my credit card on 5/03 for $431.79 without my consent for automatic billing.

My Resolution
Following cancellation with ATT on 4/24, I requested Chase Visa to dispute the original charges of $21.60 on 4/12/2009 and $72.87 on 4/14/2009. I also suspended my account as DirecTV had attempted to charge my card on 5/03/2009 for $431.79.

Details of Events
April 9, 2009
I called ATT to order a bundled service for my home phone, internet and DirecTV. I was informed by the sales person that following terms, conditions, and features were included.
1. I would receive one bill each month from ATT with all my bundled services on the bill.
2. The entire cost of the service would be $89 a month plus tax as I had elected to go with a slower DSL connection bandwidth.
3. I elected not to have HD Receivers as I was told by the sales rep that I did not need a HD Receiver to get “Broadcast Channels in HD”, since I had a brand new Samsung HD TV I was told that it was not necessary. I would only need a HD Receiver if I needed the “HD Cable Channels”.
April 11, 2009
DirecTV was scheduled to install the system between 8am-12pm CST. At 12:00 the installation tech had not arrived nor had he called. I called the ATT number and was told they would send DirecTV an email and I would get a response in 10 minutes. Finally at 1:00pm the DirecTV Contractor called saying he would be there in 10 minutes. It was finally at 2:00pm that the installer showed up and installed the system. When he left at 2:30pm my friends and I turned on the golf on CBS and were surprised to see the bad image quality. I immediately called ATT and asked why I wasn’t getting HD quality on my HD TV. I was told by that sales person that I needed an HD Receiver. I explained item #3 above, to the sales person. She apologized. After a while she offered me an HD Receiver at no charge for the one year instead of the $10 monthly fee. She said she would send an email to DirecTV to get the installer to come back and switch out the device that afternoon.
Long story short I called the contractor, ATT, and DirecTV to get something worked out that afternoon. None returned calls with an appropriate solution. I gave up at 5:00 and went out, finally for the first time since 8:00am.
Additionally, DirecTV sent me an installation Order stating installation between 8:00---12:00 on 4/11, they did not live up to this installation contract.

April 13, 2009
After waiting most of the day for someone at ATT or DirecTV to call me if I finally called in at 1:00pm to find out what the solutions was going to be. This time the ATT sales person told me that not only did I need the HD Receiver but I would also need a different Dish on the roof. They said they could come out again on 4/17, I was out of town. I scheduled for an early appointment on 4/24, I told ATT that I would not wait around all day again and if they didn’t show I would cancel. I was told to call back the night before and request early, I did so and was told 8:00-12:00 again. Additionally, DirecTV sent me another installation Order stating installation between 8:00---12:00 on 4/24, as you will see they did not live up to this installation contract either.

April 24, 2009
Another wonderful Saturday wasted waiting for DirecTV. At about 9am DirecTV called saying the installer would be there before Noon to install the new Dish and the HD Receiver, thereby completing the installation. At 11:00 the installer called and said he would be there by 11:45am. It was now 12:30pm and no calls and no installer. I called ATT and asked what was going on, saying I was ready to leave my house. The service rep said the installer was right in front of my house. I must have been blind, neither myself nor my roommate could see the installer nor his truck in front of my house. We verified the address and she swore he was there. I said she was obviously lying and that I was not prepared to wait any longer. I told them I no longer wanted the service. At 3:45pm another installer called me on my cell saying, the original installer had gotten backed up and that he was on his way to my house now to do the installation. I told him I had cancelled when the first installer no-showed at 12:30. ATT had not told the local contractor that I had cancelled at that point. However, this just proved the first installer never showed up.

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High Watch Harry
Norwalk, US
Jan 05, 2010 7:38 am EST

I have the same issue.

Did you get it resolved?

If so, How did you do it

Thanks

hjccpa@aol.com

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Dan Man
Los Angeles, US
Jun 04, 2009 4:36 pm EDT

I have a similar 24 month extension issue. Check my post 6/4/2009. Dan Man

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realist
Meridian, US
May 08, 2009 12:03 am EDT

SO WHAT YOU ARE SAYING IS THAT DIRECTV SHOULD BABYSIT YOU AND MAKE SURE YOU TURN IN YOUR REBATE TO GET YOUR DISCOUNTS, Directv sends stuff in the mail to you for your rebates. You probably failed to read this and threw it away thinking that it was not important. So now your complaining because you suck for lack of a better term.
At least I can tell that you have some brains, the customer is NOT always right, because YOU ARE SO WRONG, AND IT SEEMS LIKE YOU MAY BE AND IDIOT TOO. I mean really who doesnt go through stuff that a new company sends you?

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4:25 am EDT
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DirecTV scam and fraud

Hello,

I am writing to compliant my service with DirecTV. Since I joined 2 weeks ago I have to call customer service 5 tiimes to resolve my issues

First incidence- When I got my service, JADeworld was not included in my service. When I inquired about the service, I was told that it would be 16.99 to add JAdeworld. This price confirmed my decision to join DirectTV. The rep gave me a total quote of 89.99. However, when I called after the installation, I was told that 1)JAdeworld was not added 2) it's 36.99, and that the original rep misrepresented the info when he signed me up during the initial for the sign-up. That is BAIT and switch

2nd incidence- My bill showned 7 receivers when I only ordered 6

3nd incidence- all my channel were missing, after calling back the 2nd time (the first rep was useless and finally resolving the problem. I got billed for $100

4th incidence- Had to call back to resolve billing issue from 3nd incidence

5th incidence- none of the HD channel are working. I called the 800 number and after all the automated service.. I am still on hold for 10 minutes.

I pay $130 a month and have to call every week. This is ridiculous! I had DishNetwork for several years, never had any problems with my service or billing.

As a result of all my troubles and agony, I am request a goodwill credit for $50 as well as a $5 credit per service erruption/ billing error.

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6:57 am EDT

DirecTV nfl sunday ticket / impossible to cancel

I have been with DirecTV for four years. For the first couple of years I subscribed to NFL Sunday Ticket and the College Football package. Last summer, prior to the fall season of football, I decided to drop the NFL Sunday Ticket package.

After searching the web site, I learned that you can only ADD services to your package on the web site. If you want to remove a subscription service, you must call them directly. This the kind of corporate decision that shows their marketing and drive for revenue wins out over customer service. They are intent on making it as difficult as possible to maintain your own account if it means doing something that would cut their revenue - even when it would provide a better experience for the customer.

I called and finally was connected with a Customer Service Representative who put on a heavy sales pitch to try to retain my subscription. After offering all kinds of discounts, I politely declined and made it clear that I just wanted the NFL Sunday Ticket cancelled. When the CSR finally gave in, her tone changed from being helpful and coorperative, to one of being dejected and sullen. They must be under great pressure to maintain these subscriptions, because the change in demeanor was very obvious. She assured me the package was cancelled.

A couple of weeks later, I noticed that my receiver and the website indicated that I was still 'authorized' for the NFL package. So, I called Customer Service again and learned that my account shows I am subscribed for the package. After going back and forth with Customer Service, I was once again assured that it would be cancelled. They offered no explaination as to why it was not done in the first place. (My only conclusion is that the first CSR did not want to complete the cancellation process because it might have reflected poorly on her 'numbers'.)

Forward to the summer of 2008. What do I see on the page for the NFL Sunday Ticket - but a message that shows I am authorized for the package. In what equates to a very deceptive and unethical practive, DirecTV is 'helping me' by auto renewing my subscription to NFL Sunday Ticket. I can understand the auto renewal of existing packages, but not a package that I have chosen to cancel. Again, marketing is driving the company identity over good customer service. Strong companies have the ability to find a balance between the two, but DirecTV is still falling well short.

Once again, I find myself on the phone with CSR to have the package cancelled. Once again, they have assured me that the package has been cancelled. I guess time will tell.

Good luck with these guys. They are a terrible company when it comes to dealing with their customers.

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carly frost
,
Dec 02, 2008 8:25 pm EST

we pay our dtv bill by electronic funds transfer, we receive paper mail NEVER. the signed us up for nfl sunday ticket without our permission. we had been being charged for this for over 2 years without knowing it. i take blame for it fro not being more conscious of my bill but it was just taken from my checking automatically every month. when the financial pinch started smelling bad i went through all of our bills and inquired as to why we were being charged for football that i would not watch free, much less pay for. this was on 11/11/08. i also canceled the automated payment and told them i would be paying by regular means from now on partly due to their deceptive packaging. the guy said he would repair this problem since we were solid paying customers with not one late payment in over three years. he also said "your payment method is now set up to pay by conventional mail." this wa on 11/11. i receive notice on 11/18 from wachovia, as well as directv, that directv attempted to withdraw $146.00 from our account and was blocked because their authority to do so was terminated on the 11th.

if i get caught trying to withdraw money from your bank account after being told vehemently not to do so, as well as having a third party-not only privy to-, but party to the execution of my authority to do so being rescinded, i would be charged as a criminal.

the fee to file a small claim in alabama is $81.00. my outstanding balance with directv is $240.00.

see ya in court dtv, because i will not pay you a dime.

they are evil and i wish that everyone who profits from their deceptive practices be fired and wind up homeless.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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