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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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R
12:37 pm EDT
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DirecTV lying #

Called on June 26th to make a payment on my bill was told Ok sir no problem charge to the same card as last month? Yeah sure Mr. non english speaking customer service rep. Ohh ok sir . I need to speak to a supervisor as well about some services that I cancelled over 5 months ago that I keep getting billed for. Ohh ok sir I have him call you . Wake up the following monday and pow bank account over drawn some 1700 dollars because ol pedro totally cancelled my service and they decided that 2 days was more than enough time for me to return the equipment. Call them and get placed on hold waiting for a stupervisor, finally get the pleasure of listening to Suzette rant and rave at me and be told if I acted like an adult and paid my bill this would have never happened. Ok thanks for the oral disertation on how to be an adult and thanks for the wonderful skills you displayed, but I'm sorry I do not speak ebonics, and please do not yell at me this time. I am nicely hung up on, called back and low and behold I get the pleasure of speaking to suzette yet again who does everything but call me a cracker. Tells me the full amount will continue to be withdrawn from my account until the total of 2900.00 has been paid to them or until I return the equipment at which time I will receive my money back in 6-10 weeks after the receivers have been verified which normally takes about 6-8 weeks after they are returned, so basically it will take me about 4 months to get my money back that was stolen in the first place, but ohh no sir you authorized us the first time you piad by debit card, ohh really wheres teh signed contract that I understand that ? Its apparently on this non existant contract that the non existant installer had me sign, sorry got tired of waiting and did the hard work myself, just can pay for a service i cant use for 3 weeks from now because they only have 1 installer in my area. Call the office of the VP same day get told oops we are sorry here let me fast track your refund you should have it in 3 days . 3 days later no money and call back told whoops that request didnt get handled here let me do it it will be there by July 10th, opps July 14th arrives tired of the run around and told by the office of the President wow it was never processed and oh man our system just went down I can't reveiw your account, sorry but i will get that handled, hmm amazing doesnt have my account number phone number or name but going to handle that. Its cool filed a complaint with att general office, and seeing a lawyer at 3 today to file a lawsuit against them

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10:43 pm EDT
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DirecTV Billing fraud— I got scammed by directv aka directv bad experiance

I can't even begin to explain about one terrible experiance it's been being a directv www.Directv.com customer. It's been a total nightmare, i mean it. I have never been pushed so over the edge. It seems like me that there is management problem with directv company all together. Before i share what has actually happened, i must share that when there is an issue, i could not only get any rep to resolve a problem, i could not even get a manager in billing to help. Instead, i felt i was being bullied by a billing manager himself.
I don't know what to do! I can't anyone at that company to help me thus far. All i wanted was some cable tv at a price that was promised to me but that is not what i got!
And person after person after person at directv could not do anything right to resolve customer issue. It's not a big deal when a company makes mistake, but it's about how company addresses a mistake. Well that's not how i was treated by directv!
Here is the horror story that i am still dealing with!
So i look for cable company and see ad from directv in the mail. I open it up and see an ad about cable service at $ 30 something dollars. I thought great, i am calling. I call them and talk to a rep, telling him that i am looking at an ad and this is what i would like. He didn't know what i was talking about, had no idea! Said they don't have anythink like that!
Okay, not a big deal. That's nothing. So i ask him to share with me about different plans that directv has available so i could see if i want to sign up. He tells me about different plans. We talk for a long time. I double check and ask questions over and over again to make sure we are on the same page. So anyways, so he tells me about a service at $ 50 something dollars and about channels including - and that's all he tells me (Nothing is told about rebate or any hidden fees, nothing) i thought why not sign up, it's only $ 50 something. Not just that, he tells me about the free equipment that i will get. I thought wow this is cool, tv service at a good price and free equipment. I was really happy so i signed up.
Then comes the nightmare!
Guy comes to bring me my equipment, to set it up at my condo. Then tells me that it will cost like $ 200 something dollars. I said wait, i was told it's free. So he calls customer service when at my condo and puts it on a speaker. By the way, on the sheet that he had with him, it said free!
Anyways, he calls directv customer service and the rep basically said no it's not free!Buttt... If i sign up for hbo and la la la then it will be. Other than that, it was not free. Anyways, after an an hour of nerves, she gets attitute with me and says i can keep the equipment since i upgraded with the hbo channels.
Okay, that's nothing. This was just a start.
So time passes by and i get my bill. Guess what? What i was promised over the phone when rep sold me the service was nowhere to be found on the bill!That's right! Nothing even close to $ 50 something service that he signed me up for! Not a word!
So i call directv customer service - asking what the deal with this bill? Rep said my service cost $ 75! And if i want the $ 50 service, i need to send in some rebate online! And then i need to wait a month or two to see it take effect on my account. Wait a minute i said! When the service was sold to me, there was not one word about rebate!Sending it in, waiting for it... Word rebate was not part of the sales presentation as he was signing me up! I said that's not right! Why would you tell me to go thru some steps to get some rebate so i can get what i was promised? Anyways, rep was being totally unprofessional and basically said it is what it is! This was a rebate program and if i want that deal, i need to go thru the rebate process!
I was so pissed so i called directpath. Rep there heared me out, said i will get credit and that a manager will call me. Never happened. No manager or anyone called me.
Then i fly in to europe for a month and come back this month, in june. I told myself, once and for all i need to get this taken care of!
So i call, ask the rep to put me on the phone with manager. I wait for nearly 30 minutes on hold and then get dropped by directv. Didn't get to speak to anyone after nearly 30 minute hold:)
Okay, so i tell myself next day i have to get this resolved. I call, rep tells me to tell her what happened? I told her about my bill being wrong and that i am not supposed to have $ 75 on it, that rebate was never mentioned. She said" ohhh, i understand your frustration" then tells me " you still have 10 days to file a rebate". I ask for a manager. I see it is not going anywhere. I get a billing manager on the phone who could see i just about had it. So what does directv billing manager tells me? Well' basically that we would not be having this conversation if i would have done rebate! I said sir when your company sold me this service, your rep didn't say a word about rebate, why would you make a customer jump thru hoops to get $ 50 that was promised by your sales rep when he signed me up? This manager was not hearing it! He basically that i don't have another choice that i have to do rebate - ohhh and even if i will, it will take about 2 billing statements before i see it apply.
That's just wrong. It's not the $ 25 that i keep paying extra each month for something i didn't sign up for, it's the fact that sales rep at directv can say whatever he wants when he sells and not mention a word about some rebate and then directv pushes a customer to have to apply for rebate or be punished with extra fees!
I don't know what to do! When i wanted to cancel the service, they told me to pay hundreds of dollars in cancelation fees! So they won't correct their mistake, they won't cancel my service for free - instead they try to bully me into going online, signing up for a rebate and then wait about 2 month before it takes place. Basically everything i have been paying so far has been the wrong price, all reps and management thus far has not done anything to correct their mistake. I don't know what to do! This has been one terrible experiance doing business with directv!

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LMAO
Bronx, US
Jan 26, 2011 8:30 pm EST
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"I am being charged for NFL SUNDAY TICKET which I did not request or watch and I would like to be reembursed, since I pay by drafting my checking account, My husbans died in March 2010 and I cannot afford more than my minimum package. Please help me!, Audrey Pousson account #51616 896."

call directv and cancel it asap. [protected]. nfl sunday ticket automatically renews every year unless you call and cancel. sorry for your loss, but i don't think they will reimburse you or credit your account up to this point.

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Audrey Pousson
Iota, US
Jan 26, 2011 7:16 pm EST

I am being charged for NFL SUNDAY TICKET which I did not request or watch and I would like to be reembursed, since I pay by drafting my checking account, My husbans died in March 2010 and I cannot afford more than my minimum package. Please help me!, Audrey Pousson account #51616 896.

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LMAO
Bronx, US
Dec 09, 2010 6:06 pm EST
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"THEN TELLS ME " YOU STILL HAVE 10 DAYS TO FILE A REBATE". "

So why didn't you just file the rebate and get it over with?

When I was sold my DirecTV package, the representative made it perfectly clear to me that I would have to submit the rebate ONLINE (not snail mail) before the installation date. Well I forgot all about it, when the techs came, they reminded me to do the rebate, which I did AFTER installation. I STILL received the rebate on my FIRST bill. Even though I had to put down a $300 deposit on the equipment, I am still satisfied with their service.

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maew
Los Angeles, US
Jul 01, 2010 2:32 pm EDT

I just signed up with DirecTv and did the rebate just like the SALES REP told me to. Like the poster above took less than 10 minutes, no problem. DirecTv is trying to make more money on the idiots that don't know how to follow directions. That's just their stupid fault, I am not going to blame DirecTv.

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noname323
, US
Mar 06, 2010 12:51 am EST

agree completly unchienne, , sounds like the sales rep is the one to blame here unfortunitly.. Unfortunitly if u were told by the sales rep and u did the rebates before tech came out there would be no problem. I have done them my self it takes all of 10 min and no matter what even if you dont and u have to wait out the 6-8 weeks If you submit the rebate you will have the promised price for the full year 12months. But i have had both dish and direct tv and by far Direct tv is the best...

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unchienne
Valdosta, US
Feb 02, 2010 1:47 pm EST
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Others are entitled to their opinion, but DTV is not a scam. It's just a poorly run business at times. Yeah, it sounds like you got the reamed...mostly by your sales rep. They're commission based and sometimes tell customers anything they want to hear in order to make a sale. When a friend of mine worked at a DTV call center, she use to complain about the sales department all the time b/c the other departments were the ones that usually broke the bad news (aka truth) to the customer if the original sales rep lied or misrepresented a deal. And by then they were locked into their agreement. It was horrible.

I have to disagree on the rebates thing though. I have dtv and have submitted rebates online. It takes all of 10 min. I don't see it as "jumping through hoops." If spending 10 min. online would have gotten me the right pricing, I would have done that instead of wasting much more time on the phone complaining about having to submit online rebates.

ugohoward
ugohoward
Indian Trail , US
Dec 06, 2009 10:36 pm EST

Cancel your service with Directv now or you'll be sorry!

Directv is a scam and they will fight you tooth and nail. Warning--- if you have a credit/debit or checking account on file with them please cancel it right now. Their policy is that if they deem that you owe them, they will charge your card or account @ any given time. It happened to me and they hit me for $276.00 all at once. Their reasoning was that I wanted to keep the HD box and they were going to keep the additional overage and apply it to my account. They did just that. My saving grace was my relationship with my bank and an error on their part a while back. I had my wallet stolen and the bank reissued my credit card but it wasn't a new one it was the same as the stolen one... So, I had the bank by the balls and they refunded my money. If that wasnt the case they would have let Directv keep that unauthorized money. They point out that Customer Service Agmt 5E says that they can charge your account at any time. DirectV is a scam and I challenge all to stop subscribing to them or change the charge accounts that you may have on file with them, because when they think that they can charge you an exuberant amount and get away with it, they will. Ive switched to Dish & it i much better! At least it has the NFL Network for what its worth.

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10:33 pm EDT
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DirecTV scammers

This is company really rips people off. I do not understand how so many people have been ripped off & directv gets away with that. I have been reading the complaints and it just amazes me. They want to charge me a trmanition fee, when I never was told that I had a contract. Before I cancelled I asked & they told me no. I cancelled & then received a bill for early termanation.
I called & again was told I had no contract. I had to wait 1 hour on the phone for a manager & was told because I had a dvr that put me in a contract of course they won't send me proof. I am fighting them to the end. I have made thousands of flyers about them & will start putting them up everywhere with this website.

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georgia
,
Feb 21, 2008 11:20 pm EST

I signed up for DirecTV in January of 2007 because they were offering a special. I signed a 2 year contract with them. When I moved to Utah 6 months later in June, they added another 6 months on my contract with them! So now I am under a 2.5 year contract! I would have never known this, but I called them because I had a question about my bill and thought I would ask for the exact date when my contract was up. When I questioned Chelsea, who was helping me, she hung up on me. What lovely customer service. I looked at my contract and did not see one word about moving and having my contract extended. I would NEVER have signed up with them. Even though I do love the extra channels, I would love to go back to cable.

I also signed up for a special deal where I got the first year for $49.99. Then the price goes up to $59.99. So they totally are scamming me for even more money by extending my contract since the price has gone up due to my first year being over. I WOULD NEVER GET DIRECTV AGAIN. I would not recommend falling for their "offers" and the "too good to be true" offers. This is a lesson learned.

Valerie
Valerie
, US
Jul 14, 2008 2:36 am EDT

I have been a Direct TV customer for one year, providing my 74-year-old father with Russian television since he cannot speak English and is alone at home practically all day. A few weeks ago, I moved, and called them on FRIDAY to tell them to activate service on MONDAY at my new apartment. And what do you think happens? NOTHING! So I call them on Tuesday to ask them what went wrong. And they say that my move has been "cancelled". OK... so anyway, when the technician finally comes, he says the southwest corner of my apartment building is apparently blocked, so the dish can't be installed. At this point, I'm just like "ok whatever, I'm through with Direct TV anyway! “ But the last straw was when the Direct TV costumer service tells me that I have to pay a cancellation fee of $112!

And now I'm looking at all of these complaints about Direct TV, and just, OMG! How are they getting away with all of this? Seriously, some one has to stop these guys.

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can't even get thru to them
Bardstown, US
Jul 15, 2009 10:45 am EDT
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I too am having an awful time with directv. I have had srvc for 4mo now..still waiting for the rebate. Finally talked to a supervisor in June that "got it straight" and guaranteed my service would not be interupted until billing correction. I was turned off today and when I called them the rep Sabrina is the nastiest person ever, even told me could not transfer me to a rep (lies all lies) hung up on her called back got another rep transed me to a supervisor. they will not turn my service on until i pay thier "WRONG" bill again. I refused. I then find out i too am on this contract that I was not told about. I have nothing but hell with them for 4mo. I don't care what they do...THEY WILL NOT GET ANY MORE MONEY FROM ME EVVVVVER! What are we all to do when you can't get them to correct anything on thier part. I have done my part in making at least 3 phone calls a mo for 4 mo now and still nobody WANTS TO DO THIER FREAKIN JOB. So they way i see it...they don't want to do thier job..why should I have to do mine by giving them my hard earned money?

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Tamda
, US
Jul 10, 2009 10:40 pm EDT

I HAD TERRIBLE EXPERIANCE WITH THEM TOO! I don't know what to do! Rep signed me up for a service that said was $ 50 and not a word about rebate! Then I get my bills and it says $ 75! All reps are rude and now they keep bullying me into going online and doing a rebate and waiting for 2 month got it WHEN I WAS NEVER TOLD ANYTHING ABOUT REBATE WHEN SERVICE WAS SOLD TO ME OVER THE PHONE!THEIR REPS AND THEIR BILLING MANAGEMENT IS BAD, REALLY BAD! THIS IS BILLING FRAUD!

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larry
,
Oct 07, 2008 6:06 am EDT

you should have checked your contract. you also should have made sure you moved to a location that your dish would work. you or the satsllite co. do not own the property where you moved to, so the installation options are limited by the apartment complex.

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12:55 am EDT
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DirecTV lying and not returning refund

They charged us six hundred some dollars on my husband's card for the "cost" of the equipment when we were late on monthly payment and they initiated canceling service. We got the service back and asked for our money back. They said it would take a few weeks. We said why when they were able to charge our card right away? Why couldn't they credit it back just as fast? They said they would send the refund by check. So we waited and waited. Nothing. We called their useless customer service and were repeatedly lied to. They either said the money was on its way or they said it was being reviewed and would be sent soon. Months passed and meanwhile, they are, without our consent or permission, deducted our monthly charges from the money they took! When we complained and called customer service, they said the refund was on its way and it would be "escalated"--whatever the hell that means. Every time we called we got the same BS except when we threatened to cancel services. Then, they sent us to smarter guys in "retention." One retention rep said he was told our refund was escalated and we'd get it soon. We waiting. Again, no refund in the mail. Finally, we were so fed up, we terminated our service on November 1, 2008. This was after waiting over 3 months for a refund that they had told us we'd get in 12 days or so! Once we canceled, they were obligated by their own terms to send us any credit back within whatever many weeks it says on their agreement once we return the equipment. They said they sent us the boxes for the equipment. We waited. NOTHING. We called again and the rep said she would order the box be sent to us because there was no prior request listed. So we lost a few weeks. Then, we sent the equipment back and still no refund. Every time we called they said it was escalated and we'd get in any day now. Finally, the time listed on their terms passed and still no check. In fact, their customer service lied and did nothing for us. I finally got our refund back and I want all of you to know how. I somehow stumbled on a comment form that goes directly to the office of the president. By the way, don't waste your time trying to email Chase Carey. His listed email (in someone's prior complaint) doesn't work. So, I filled out this comment form (It's not on the directtv web site so I don't know how it still works). Within a few days, a rep for the president called me personally. I explained the situation. He was very apologetic, looked into it and said we should've gotten our refund a long time ago. Within a few days he refunded our money by CREDITING IT back to our card! Something they had said they couldn't do. Anyway, I forgot his name but here's the link to the comment form that goes directly to the Office of the President: http://www.directv.com/DTVAPP/global/contentPageIF.jsp?assetId=P4580012#h:699.154

Good luck!

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9:45 pm EDT
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DirecTV cancellation issues

My wife and I called to cancel our direct tv account. We called in may and now in june we are getting past due bills. When we called about these bills, we were told, first-that our account was cancelled and they did not understand why we were getting bills. They gave us to another department where a jerk by the name of benjamin informed us that because of a disagreement with my wife when she called in may, that our cancellation was not complete and that now we owe $117.00. After going rounds with benjamin he turned us over to robin, who was at least a little calmer about the situation. Robin proceeded to try to explain to us why one of their employees told us that our account was closed and yet another told us that we owe them money. Well to say the least i'm pissed with the whole thing and want to warn anyone who uses them to really cross your t's and dot your i's when cancelling their services. Sincerely unhappy.

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Elhadji Moussa Kante
Bloomington, US
Jan 31, 2014 12:00 am EST

Elhadji Moussa Kante Cellphone [protected]
933 S Persimmon Tree Circle
Bloomington IN 47403

On January 10, 2014, I spoke with customer agent about television service. After that she explained everything about Tv plans, I asked her if I can have a plan without contract. She said that this is not a contract and you can switch up any time you want. After getting their service I called customer service few days after and found that I am under contract. Everything she said about TV plans was lie. According to her the monthly bill is $67.00 includes AT&T bill. I was so surprise that I asked the customer service to cancel the service and they want to bill me for cancellation fees by their own fault. I don't think that this is right way to treat a new customer.

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2:53 pm EDT
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DirecTV programming

I have a problem with direct tv. I hooked on to their package only because of sentante sports because at that time they called me and informed me that I could get the sports program that I wanted. They do not have my sports now. I am not allowed to cancel as I am told that I am liable for the monthly subs... Is this true. What happens in the future...

Concerned citizen

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timothy lehigh
Gettysburg, US
Feb 12, 2014 1:23 pm EST

I have talk to sandy batch number [protected] manager about a protection plan in which I never add to order which over 13 months have pay you 108.00 dollars I have call the attorney generals consumer protection and thy are sending me forms so me and thousands of others direct tv customers in pa. can drop your contacts, they are fed up with hearing disputes against poor service bill fixing and as thy put it you don't care is this the way you treat your customers

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11:06 am EDT
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DirecTV unauthorized payment

In june of 09 my account was hit by direct tv for the amount of 907.50 for a service I never had. I have a son who attends college in nacogdoches tx who ordered direct tv over the telephone at his apartment. My son was authorized by me to make a payment for his bill in dec.08 and mar. 09. When school was out he came home for a month and returned back to nacogdoches for summer school. Upon his arrival back o school his cabel was turned off and they said he did a early disconnection, which is not ture. Direct tv never had the mailing address correct or the telephone number correct so they could not ever pull up the information when I inquired about this matter. The way we had to get the information was from the card in the cabel box which is #[protected]. I made several attempts to get my money put back into my account I spoke with some on on june 16, which was girly, june 17 megan, june 25 jessica and july 3 which was india and lisa. I was old by customer service india that since I didn't dispute the payment in december and march then I was not going to get a refund back. I nor my son ever gave authorization t o direct tv to take 907.50 out of my account. I am the primary account holder of this account. He has never gave direct tv any account when he called for the service. I am still trying to get my money refunded back to my account. I will try to seek legal service to try to retrieve my money back.

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tracy yakubik
north charleroi, US
Dec 31, 2013 1:39 pm EST

my name is tracy yakubik I live at 415 Isabella ave north Charleroi pa 15022. directv took $316. out of my checking acct and I did not authorize it now I would like to have my money put back into my checking acct asap. I am beyond upset about this and someone should of contacted me about this transaction . please contact me back to get this issue taken care of .. my number is [protected] or by email .

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12:22 am EDT
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DirecTV my directtv dvr never works

Ok, so I really like to watch this show so you think you can dance, since I am a dancer and I really like to watch it. I always get excited on wednesdays and thursdays because those are the days that the show airs. I scheduled my directv dvr to record wednesday's show and when I get in front of the tv to watch my favorite show, it doesn't record. At the top it says it is recording but it wasn't!

I just wanted to complaining about directv... Don't be their customers!

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Update by anonymous*
Jul 04, 2009 2:38 am EDT

Yeah, i did call them and they were very unhelpful. Just didnt help me

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AGNES BRAXTON
,
Sep 13, 2008 1:53 pm EDT

Customer Service with Direct TV is very poor. I pay over 100.00/month and I only have Showtime.

I have 1 DVR reciever that is not operating properly. Direct TV service people, Jay and Ashley want me to fix this problem by disconnecting and reconnecting cable wires. What are technicians for?
Whats the sense of paying for a service plan and you don't get the service.
Seems like I'll be shopping for a new cable/SATTELITE provider.

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Lisa
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Nov 26, 2008 2:38 pm EST

The first "tivo" they cmae out with took 3 technician trips to get going. Then, when that one died, I got a new receiver from a technician. Whoopee. Yhen someone else had to come out to repair cables that were not noticed before. Then, this machine's hard drive messed up. I finally got a "case manager" who sent me a new receiver to hook up myself. I try to activate it and low-and-behold...the case manager did not send a very necessary converter box. I now have to wait ANOTHER week for ANOTHER tech to come. Thanksgiving at this house just had to be cancelled. Every time they say "Thanks for choosing Direct TV" I want to scream at them. Unless I pay for 23 more months of nothing (which so far I am doing" I am stuck.

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mouser
Huntington, US
Jul 02, 2009 1:13 am EDT

so before posting here did you call directv, when I had this same trouble with my dvr I called and it was resolved in one call

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SAMEER
,
Oct 27, 2008 3:46 am EDT

sameer
.i am here for help u.i any one in want a dishnetwork new connection within 7 working days or any one have problem with dishnetwork i can solv your all problm with in 7 working days.u dont have to worry for it.just take my e-mail adress and tell me about your problm.and dont forget to give me your phone no.i will call u after recving mail.
peradise_eyes4u@yahoo.com

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1:36 pm EDT
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DirecTV dishonest

Let me share about my experience with direct tv. I heard, from a few friends that recentrly switched to direct tv, that direct tv was cheaper than cable. (The same friends are as frustrated with direct tv as I am) so I looked into it and gave direct tv a call. The lady to whom I spoke to was very kind and pleasant. She went through all the packages. Towards the end of our conversation, I thought I had all the information I needed and as I was ready to hang up the lady starting to push about the service. It made me a bit concerned but at the moment I was convinced that direct tv was the way to go. I asked the lady to repeat the service as I compared it to what I had with cable. I told her that I paid $58 for my digital cable with hd, dvr and all those neet things with time warner. She said that with direct tv I would get over 200 hd channels, dvr and few extra things for $65.00 a month with a 2 year contract. I was, $7 bucks more for that much stuff... I am sold... Then she offered a $75 gift card if I singed up today. I was like... I am in. So I said yes and the guy came within a few days to install the unit. He came and told me I could not get any signal due to the trees surrounding my home. I was disapointed but oh well. So I called in customer service and shared what the tech said in which they asked if they can send another tech for a second opinion and they will give me an additional $50 gift card. I thought it was a good deal and I accepted. The tech came, got the channels (So I thought) and I was a happy camper unitl my first month bill. $89.97! So I called customer service to fix the mistake and that is when my whole perseption of direct tv got distorded. Lets start with the fact that what the lady told me about the monthly payment being $68 for 2 years is not true, it was only for 12 month and then it will go up to $89. Why couldnt they tell me that, why would they lie about such thing? Then I had to sign up for the discount which will reflect my following bill but for now I had to pay the $89. At the same time, the lady said that when I signed up that I was only promised a $50 gift card and a $25 gift card for the re attempt of installation. I was like, what the heck? These people lied to me about the amounts and now they say I am bound to a contract that I do not even have (At the time of the conversation) and if I wanted to cancel (This happended 2 days after I got the actual satelite service) I had to pay $480.

Do not fall into the lie. Time warener cable is way less expensive and is way better. Custoemr service is 100% a disasater with direct tv. They do not hear the concerns like mine and told be I was not telling the truth. Now, I am going to pay about $500 more for direct tv for a less quality and service product than the one I had with time warner. And when it came to the gift cards, I am still waiting... It is so sad.

It is sad that there is businesses out there that lure individuals with lies and deception and then claim you are being disnhonest and try to get you with their lies.

Do not buy direct tv>>>> if you do< you will get deceived!

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Update by Jose Noy
Jul 03, 2009 2:41 pm EDT

I totally understand. When it comes to me, I knew I was getting into a contract but they told me it was for $60 something bucks but it ended up not being true.

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Ace77
, US
Jul 03, 2009 2:16 pm EDT

I too was flat out lied to by DirecTV. When I signed up on October I was in danger of losing my job, so I asked them if there was a term agreement, because if there was I couldn't sign up. I was told 3 times that there was absolutely NO term agreement. Well, I was laid off from my job, and I canceled last week, only to get hit with a $200 early cancellation fee. I called about it and was told I had an 18 month agreement. I was never ever ever told this when I signed up. In fact, the company doing the install who I ordered it through told me there was no contract, AND the DirecTV employee I spoke with told me there was NO contract. They will not listen to me though. That's why I explicitly called them to inquire, because I knew I might be losing my job, I explained this to the man on the phone, and he reassured me 3 times I was NOT in a contract. Now I'm screwed because they flat out lied to me!

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DirecTV lies on bill-agents, mangers lying

Donald Mitchellwas lied to by direct tv.About a free reciever and a free upgrade.he was called out because my hd reciever wasn't working and i have inc.This 2 weeks would be creited to my account it wasn't.. They told me it would be 2 weeks because they was behind on work orders.when the tech arrived he told us we was in the distrect for a free upgrade, for which they charged us.I ask them how much another reciever cost i couldn't afford one right now but wanted to know the cost so JODY the tech number 5233 called direct and they told him to let us have it for free.Well $100.00 was on my bill along with $300.00 worth of movies they said i bought and i had them to put a block on all my tv's so the childern couldn't buy movies themselves.Now they turned my tv off because of this.They said they would give me a convinence fee of $50.00 and take $60.00 a month off my bill and charge me $39.99 for the reciever and take the charged movies off .Then called and said the was charging my account over $900.00 then turned the tv off.They shouldn't be able to rip people off like this and lie, each manger and rep has something different excuse and apoligies and will note the account the never do its all lies.How can i get help with this i have plenty wittinesses on this fraudulant lies this breaks our binding contract.Donald contact me at [protected]@aol.com asap. thank you

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jeanphilippe
Orlando, US
Aug 26, 2009 10:54 am EDT

i want to know where do i have to go on the direct tv re-bill, so they they could take some money on the bill because i can't pay it?

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DirecTV cancellation fee - told no contract

In November of 2008 I decided to have a television service after going a year without anything. I decided to give one of the Satellite companies a try. The company I had install it was a general TV/Satellite company, they install both Dish Network and DirecTv. We spent a good hour or two talking on the phone about advantages/disadvantages of both, and which would best fit my needs. He recommended Dish Network as getting the best bang for your buck, but they had a 1 year term commitment, and advised DirecTv had NO term commitment. Even though I preferred the Dish Network package, we decided it would be best to go with DirecTv because they did not have a term commitment. I then called DirecTv directly to ask them about it, just to make sure. I was told there was a 12 months Price Lock In, whereas they would not raise the rates during the first 12 months, but there in fact was NO term commitment. I then went ahead with the install. Fast forward to today, June 2009. The service has been very poor, losing the signal all through the winter, I thought it would improve in the summer...WRONG! No joke, it actually went out BEFORE it started raining last week. We finally had enough. I called yesterday to cancel and was told I would have to pay a early termination fee. I calmly explained that the company who did the install told me there was no term agreement with DirecTv, and I also called DirecTv directly to verify this, which they did. On top of it, they're telling me it's an 18 month agreement. I have no DVR, no HD, no extras they could have tacked on. I tried to explain the representative from DirecTv clearly informed me that I was guaranteed my rate for 12 months, but that didn't mean I was in a contract. I even told him on the phone, to please tell me if I am because I was in no position to be locked into a contract due to my job uncertainty (I did end up being laid off in December). He again reassured me I was not in a contract agreement. Now that I'm trying to cancel, they will hear none of it. I have never been so furious and frustrated dealing with a company in my entire life. This is just so insane and frustrating!

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Update by Ace77
Jul 03, 2009 11:02 pm EDT

There WAS NO contract after install was complete. The ONLY paperwork I was given from the installers was just for that...the installation charge from their company. Nowhere on it does it say I am entering into a contract or term agreement with DirecTV. As I clearly stated, the company doing the install even told me there was no term agreement!

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Cny222
Fremont, US
Jul 10, 2009 8:00 pm EDT

The term agreement of DirecTV is in the small print under the equipment rental section on the page they ask you to sign after the satelite dish is installed and in the first bill received later. Not like Dish Network and Comcast, the term requirements are clearly stated in the price packages. Is it legel? Mightbe, but it is definitely cheating.

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XxXRicHXxX
wellsville, US
Jul 03, 2009 10:12 pm EDT

You should have read the contract you signed after the install was complete. Your fault.

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DirecTV early cancellation fee

I just got off the phone to cancel my service with DirectTV after almost 4 years of being a "loyal" customer. After thanking me for my loyalty and asking if there was anything they could offer me to stay I told them that the local cable company had given me a deal too good to pass up but thank you anyway. Upon going through the disconnect procedures they told me I had an early cancellation fee of $220 since I added a receiver back in December. I leased the receiver, paid for the installation and have paid my bills on time for 4 years! They told me anytime that add equipment or service that you renew a contract. This was definitely never mentioned when I added a receiver otherwise I would never have agreed to it.
I was then transferred to a "resolution supervisor" who in essence told me there was no one else there I could talk to and no one else in any other state that could help me. What kind of business is this? I was open to coming back when the contract with the cable company was up but now there is no way I will ever be in business with a company that so easily steals money from it's "loyal" customers. They are overpriced already! I wll tell everyone I know about this crooked company and I hope karma has it's way with them.
Tiffany
Portland, OR

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fltexas
Ft. Worth, US
May 18, 2012 2:16 am EDT

I went to AT&T for Internet and TV and they suggested a bundle in which AT&T provides Internet and DirectTV provides the TV. Neither the AT&T staff at the store nor the phone staff mentioned at any time that I was entering into a de facto 2 year contract for the TV portion. DirectTV sent a confirmation letter for the order at the bottom of which, in small print, is a warning to read the agreement on the back, and they have the you sign the contract at installation although I had a friend let them in for me so I never signed anything. They claimed when I called to cancel that letting them install is essentially agreeing to their terms and conditions whether you signed anything or not. The net is that clearly thousands of people are unaware of the fact that if they are unstaisfied with DirectTV or the AT@T DirectTV "bundel" they will have to pay more than $500 to get rid of it, as proven by the class action lawsuit about this very practice underway in California.

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jeangenie
, US
Jul 10, 2012 12:55 pm EDT

When I ordered HD box(es) by phone from Direct TV in January 2012, I was forced to accept to a 2-year contract in order to get the HD box. If I cancel within that 2-year period, I was told that I am obligated to pay for the remainder of that contract (Direct TV will automatically charge my credit card). As of tonight, Direct TV is dumping 25 channels - several of which we watch regularly . In my opinion, Direct TV "broke" that 2-year contract. When I begrudgingly "agreed" over the phone to accept that 2-year contract, I accepted the service package I originally signed up for -- NOT service MINUS those 25 channels. I would like to dump Direct TV but don't feel I should have to pay for the remaining 18 mos of the "contract". Is it fair that DirectTV can "dump" on me, but I can't dump them without being penalized?

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DirecTV non disclosure of 2yr contract

I called today 06/26/09 after one year of service to cancel programing and services. I was told I would be charged $240.00 for canceling a 2 year contract. I was never informed of a contract either verbal or written nor did I sign a contract. Furthermore the representative (Eric [protected]) told me he would charge the credit card on file for all outstanding charges and cancelation fees. I told him he has no authorization to charge my credit card. The online service under account details states nothing about a contract nor and expiration date. When was this disclosed to me? How am I expected to make a sound business decision without FULL DISCLOSURE? Full Disclosure is a requirement for the State of California. I would like my services disconnected and my charges refunded to me. When I ordered the services there was never a upgrade to service or equipment.

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Direct TV Ripped Me OFF
Dallas, US
Dec 09, 2009 4:20 pm EST

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en#last

This is the link to file a complaint against Direct TV for charging you unauthorized charges to your account. I'm not sure what the stipulations are in regards to the contract cancellation. Good luck & God bless.

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DirecTV scam & fraud

They are scammers. They sold me a package and on the next day this package was discontinued from their programming!
They said they didnt know that it will be discontinued and when I asked why they didn't tell me although my installation was 19 days later they simply said they dont have to tell me anything!
They are rude and they are arrogant and they are fraudulent!
I advise you not to use their services.
I paid for custom installation and they refused to refund me these amounts.
This is basically the worst service provider in the world.

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O Stuart
Aptos, US
Apr 17, 2014 2:40 am EDT

I agree. They have no concept of honesty. What they promise is NOT what you get. They refuse to fix it and never heard of "the customer is always right." with them, it's "thanks for the money, sukka!"

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DirecTV customer service (what else?)

Here's what I just wrote to them after getting off the phone. This sunday, my uncle is being honored at the red sox/braves game, for turning 100, a veteran of wwii, and a loyal red sox fan:

I am leaving directv... Finally! Tonight was the last straw in attempting to deal with you and what you call, "customer service, but really stands for customer crap or customer [censored].
1. Rec'd msg re: free preview and to go to web to see details-oops! No frickin' details on your site!
2. The preview is supposed to include "sports pak. " guess what? It barely does. Because I live in fl, I can't purchase nesn for sunday's red sox where my uncle will be saluted & throw 1st pitch as he is 100 yrs old & a veteran!
3. Could I buy mlb just for sunday, even just one channel of mlb. Hell no! We wouldn't wring enough cash out-of-you if we let you do that!
4. "you're one of our best customers. " [censored]! Why is it any time I call with a problem, there is always a reason why you can't do a frickin' thing to help me? Never a helpful "yes" on the other side.
5. Apparently, dish-tv is cheaper than you stingy, uncooperative megalomaniacs.
That's were i'm going.

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mouser
Huntington, US
Jun 20, 2009 1:36 am EDT

a quick correction tha is 247 not 257

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mouser
Huntington, US
Jun 20, 2009 1:36 am EDT

Dude take a deep breath. It's honestly not Directv's fault that you would not be able to get NESN (New England Sports Net), if you are looking to blame anyone blame NESN. In accordance with blackout rules, customers who subscribe to SPORTS PACK will not receive sports programming outside their market on these channels. These are rules that all cable and satellite companies have with the various sports leagues and the stations that provide them that say if a customer is in a certain area we will not provide game coverage, these rules are enforced by the FCC. Forgive Directv for not wanting to anger a federal entity that governs what it can do, the last time a company did this was dish network, they used to be able to provide what are called distant network services to customers with who they could not provide locals. The FCC caught them skirting the rules and regulations (in some places flat out breaking them) and took away their rights to broadcast the DSNs. Besides if you had actually taken the time to search he Directv website (and I know it is unorganized and could be better) you may have found this page http://www.directv.com/DTVAPP/global/contentPageIF.jsp?assetId=3160004 which tells you what channels certain games will be on...incidentally so you don't have to go to that page you can find the redsox game on channel 257 (tbs) starting at 1:30...

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Joe Shmoe
Omaha, US
Jun 19, 2009 9:55 pm EDT

Contact the local news stations in that area, see who covered the game. They usually record the opening pitch for a sound byte.

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DirecTV how to contact corp office

Don't just complain on this web site. Direct tv is ridiculous. Complain on the regular 800# and they will tell you that you cannot have corporate office contacts and phone numbers. You can.

Mr. Chase carey, president & ceo
2230 east imperial highway
El secundo ca 90245
[protected]. Ask for mr carey's office.

Second - don"t ever give up fighting these buggers. That's just what they want you to do.In fact, the minute you know you're being screwed - don't take it out on the poor hourly person - find the head of medusa, er, the ceo's name on the internet somewhere. Call them. Give them a piece of your mind. They don't want to hear it and have the power to correct it.

If not satisfied, call your state attorney general's office and file a complaint. (Make sure you tell mr. Carey's "office" that you in the process of doing so. )

Record the name and id # of every employee you talk to. Insist they give it to you. Keep a log. Demand a discount or credit.

Find any and every public complaint board and voice your complaint. Call mr carey's office and tell them about it.

I've had many, many issues in my 9 month relationship with direct tv. Their business model is to keep you from resolving your problems.

Once, I did get a credit for $60. Here's how: I waited until five minutes before the call center closed for the day (12:55am, thank you very much on a work night). Most of the regular employees will be logging off. With luck, the manager (Whom you are never permitted to speak to) may just pick up the phone. He did. He had the power to issue me a credit. I was very nice. I said, "please, have mercy on me. " he felt sorry for me. He's probably been fired by now, so good luck.

Today, the tech they had to send (At their cost) came to install a "newer" dish. Didn't need it, thanks to total miscommunication on their part. However, he told me the internet dish had been installed on a too-small pole. He could wiggle it an inch in any direction. Thanks to him, I now understood that my constant connection problems were not related to the "fair access" policy (Where they slow your connection down if you use the internet too much) but to defective equipment.

I am very appreciative that he showed me (At his own risk) what was really going on. I called them back and said I wanted the correct equipment installed at no cost. No, they want to charge me about $150 to fix their problem because I didn't report it during the first 90 days. Yeah, i'm so qualified to inspect satelite dishes. I said absolutely no. They argued. I again asked for a manager. No. I asked for corporate contact info. No. Fine, I went on this site, got carey's info and called his office.

I was assured that employees are permitted to give out the ceo's contact info. ###. These poor employees are as abused as the customers. Anyway, I took a hard line with the very nice person I reached. So, there will be no fee for the repair. I am working on getting some small credit for the past nine months of crappy access. She assures me she will do this once the repair is completed. I said, I hope so because i'm not giving up.

I told her about this site. We'll see.

Upshot: so many large corporations design their customer service system so that you cannot talk to management. Call center employees make low wages and have to listen to apoplectic customers who are being driven mad by the company. So, we get ### on and the employees get ### on. The company reaps the profits and generously share it up at the customer-proof top levels. It's a sick cycle and just further proof that greed is the underlying motivation today. Immoral, unethical, uncaring greedy ### rule this country. I'm sick to my stomach that these are my own generation. Fair play and compassion for others is rarely exhibited any more.

So, fight fight fight. Post your tricks - lets share and let these ### try to stop us!

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Cooper2018
Taunton, Massachusetts, US
May 19, 2021 11:33 am EDT
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What a joke! their service sucks! their customer service has fckn [censored]s! got charged $975.00 for equipment never ordered, never delivered, never hooked up & never used! took 4 months and many hours of talking to poorly trained [censored]es! finally had to dispute through my credit card to get refund. then direct tv puts me into a collection agency! do not do business with direct tv! they suck!

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bringitback
, US
Aug 11, 2018 1:40 pm EDT

I like DirectTV. Certainly easier to deal with than Comcast, and the price doesn't jump up every month, either. But...where is Weathernation? I mean, seriously? This is a big deal. I need this channel bad. Not only the regular reporting, but even more the personalized weather function. If this goes anywhere, then please, please bring weathernation back to 361. Please.

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Carl and Julie Griffith
, US
Oct 07, 2017 5:47 pm EDT

THEIVES!

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Carl and Julie Griffith
, US
Oct 07, 2017 5:47 pm EDT

DO NOT GO WITH THESE SCAMMING THIEVES! THEY LIE AND RIP YOU OFF!

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Chathaven
, US
Dec 26, 2016 7:06 pm EST

Don't ever get new equipment with Directv! They put you into a contract without being clear that your binding into another year agreement! Then when you get ready to disconnect they say you are in another year agreement! I'm surprised that in better business bureau has not made them send out their contacts for customers to read instead of tiny print and links that no one would think of looking at. Then when you ask them to send you the contract that has your signature on it they say they will have management call you back within 3-5 business days and you hear nothing!

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Chathaven
, US
Dec 23, 2016 11:51 am EST

I am needing help with the same issues as posted
HELP

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RCLINE42
IRONDALE, US
Dec 26, 2010 9:18 pm EST

I"AM A SUB CONTRACTOR FOR DTV AND CANT GET PAID FOR MY INSTALLS OR SERVICE CALLS AND WHEN I COMPLAINED I GOT FIRED CAN ANY ONE HELP

RON CLINE

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RCLINE42
IRONDALE, US
Dec 26, 2010 9:14 pm EST

I"AM A SUB CONTRACTOR FOR DTV AND I CAN NOT GET PAID FOR MY INSTALLS WHO CAN HELP

RON CLINE

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JohnnyRayB
, US
Sep 16, 2010 9:39 pm EDT
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worked for POST office 35 years, rep told me that I did not know what I was talking about that any letter in the US takes 7 to 10 days to anywhere. Tried to correct them and she still argued with me that I could ask anyone, it was common knowledge that it took this long. I explained that a letter sent from Tucson to Phoenix gets there over night but she would have none of it, she knew better than someone who has worked there and knew exalctly what it takes because she says so. God help me I have never encountered such stupidity! Place is run by [censor]s.

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Lisa Kingsleys
Hudsonville, US
Dec 01, 2009 11:29 am EST

FYI - it does not help calling Mr. Carey' office, he is no longer employeed by Directv! I called the # above hoping so very badly to be able to reach someone that is actually human and would even attempt to be of assistance to me. Spoke with a guy named Jerry and he had the same pre-programmed responses that every other Directv employee has for my situation. "We are sorry you are being charged almost 800.00 for only having our service for 8 days, but you did agree to keep our service for 24 months"!
Seriously, this is like the worst nightmare I've ever had in my life!
I may be only one little consumer out there, but I've now talked to more than my fair share of Directv persons trying to get resolution, and my bank is also disputing the charges for me, and I've filed a complaint with the Better Business Bureau, NEXT step, taking them to Small Claims Court! I want a Directv representative to stand in front of a Judge with these insaine responses that I've been getting and see how the Judge reacts! I also know that if they do not appear in court that the judgment goes in my favor! And all I'm asking for is the money that Directv stole from me, nothing more. Well, that and maybe an appology for putting me thru all of this insainity!

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Chathaven
, US
Feb 03, 2017 10:13 am EST

What ever happened with Direct TV? Did you take them to court?

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DirecTV false advertising

Direct tv said you would get a 200 dollar jetblue giftcard for signing up with direct tv now that I have direct tv they wont give it to me

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pinkpowderpoof
Tucson, US
Dec 15, 2008 10:10 am EST

i ended up getting direct tv, mostly for the kids channels since cox didnt haven them all where we live. direct tv told me my first bill was going to be the normal fee of around $64.99, but after that it would go down to the $34.99 per month that they had been advertising. so, i went to go check my second bill and i was surprised to see that it still had the normal fee on my second bill! i called to speak with a representative and he told me that i had not submitted my redemption forms...whatever those were. no one had said a word to me about those! apparently they had come with my first bill - i do not remember getting any paperwork with my first bill that needed to be signed and sent back. of course i complained, but that accomplished nothing and he said there is nothing he can do other than electronically submit the forms...which he did in 5 seconds. so now im still being billed twice the advertised amount because i had not submitted these "redemption forms" that no one had told me about. im wondering if this is just a gimmick for them to collect more money. im not happy about this one bit!

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jack
Colorado Springs, US
Mar 23, 2009 12:04 pm EDT

Advertising said "FREE Installation!"
Each monthly bill says, "You have agreed to pay $24.99 per month for your package of programs and 5.99 for rental of the DVR (Digital Video Reciever) for a period of 18 consecutive months."

Reality is that they charge $21.43 for "shipping and handling" of the satellite dish parts.

Then you find that you get not 18 months at the agreed upon price, but only 12. Then the charge goes up to $53/month.

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AndreaG.
Midland, US
Apr 27, 2009 8:22 pm EDT

We signed up for DirectTV in January. THe flier that was in our mailbox says we get local HD Channels, we do not. We didn't even get NBC or CBS in regular quality. After several complaints to DirectTV, they charged us two dollars and some cents a month for NBC (regular quality) when it should have been free with the package we chose. We kept our service for several months to see if we could be happy without those channels, and we are not. When I called to cancel our service, they said that by installing our equipment and activating our service we agreed to a one year service agreement and since we are canceling early we have to pay a 160 dollar cancellation fee. We would not be canceling if we had received the service we were led to believe we were getting. It is ridiculous that a company can falsely advertise and then charge a cancellation fee when the consumer decides that she is not getting the service she is paying for.

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george corpsegrinder fisher
Norwich, US
May 09, 2009 1:30 am EDT
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I live in the wauregan where they say metropolitan satellite services the building! it is a lie they say that just to get you to move in! when I moved in 1 year ago I only knew of comcast cable witch is also a rip off!when I found out about direct tv I was so happy until i found out it ws a lie!when I call metopolitan satellite 1 lie after another!I want to get an attorney and sue!what are my optionsd as a tennent of the wauregan!

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Marie Moher
Duryea, US
Jul 01, 2009 6:34 pm EDT

Worst service I have ever dealt with. people are rude, treat you as if you are dummy. They quote you one price and it ends up being way more. they add charges that you never agreed to. when you try to solve the problem they just tell you TOUGH CRAP YOU ARE STUCK WITH US. That is some way to do business . I would never recommend Direct tv to my worst emeny.

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sunshine123
San Diego, US
Jul 16, 2009 12:53 am EDT

I ordered over the phone HD cable TV. It was installed on 5/27/2009. I was told that I would receive a promotional rate of $54 and some cents. I asked two different times for a paper bill and a 3rd time today for a paper bill. I was told my bill was $151.00, not the promotional rate of $54. for 12 months. After the first 2 requests for a paper bill, I called again today making my 3rd request for a paper bill. I was told I had to go on the internet and file my "rebate" request with the "rebate" department. " Direct TV refused my email address. When I called in today, they told me I had to pay $75. a month until they were able to start the "54.rebate." Previous call to them told me that I didn't do what they told me to do. Asked for supervisor and he told me "you have to go on line to get the rebate." Until this was approved, I would continue to have to pay the $75. a month. Since I never received any paper bills I requested twice, I asked for them to refund my first payment of $75. that I used my ATM card for. They did return the $75. credit to my account. However, they continued to charge the $75 a month which I have not paid, as I intend to contact every consumer protection resource I can find for help. I also contacted my bank to block any charges to my credit card.

I was never told about the details of my starting their service. Such as having to go on line to get my "rebate." I told them I ordered my service over the phone, and why would I have to go to the website. They kept saying "you have to go online for your rebate." I also told them I would not tolerate such devious practices. I was then told "you have the option to cancel, but there will be charges, but I was not told what they would be. I am at this time looking for another cable TV service.

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joannalh
Hendersonville, US
Sep 11, 2009 9:53 pm EDT

August 8th I saw a Direct TV commercial on TV and decided to call to see if Direct TV could beat Comcasts price because my husband had been laid off from work and TV is the only entertainment we can afford at the present time. My husband said I want to keep all of the same features that we have with comcast.

I called 1-800-DirectTV and spoke to Michael. I explained to him my situation and asked him for a price for a package the same as we had with Comcast which was.
Digital Cable Channels, including local channels
A DVR for the master bedroom
HD service on our two HDTV’s, one in the living room and one in our son’s bedroom
Showtime Movie Channel

Michael said we could have the same package as our comcast package for $73.98 a month for 12 months and then would go up to $93.98. I reiderated with Michael that I would be receiving the same package that I had with Comcast and he said yes. I said I need you to tell my husband the same before I sign up and give you my credit card number. He said ok and he told my husband also that the package would be exactly the same as what we had with Comcast. We scheduled the install for Aug 13th. When the install was finished and the service man brought in the receivers my husband asked about the HD and was told there was no HD service included in our order. I came home from work at this time and I called Direct TV. I spoke with a man named Matt. He was very nice and said he would talk to his supervisor and I was on hold for about 15 minutes. When he came back to the phone he said his supervisor ok’d the two HD receivers at no additional charge and read back to me what he noted on my account. “Customer to receive 2 HD receivers and will not be charged for them” and told me someone would call me in a few days to set up a new appointment to install the boxes and change the dish to an oval dish. No one ever called so in a week I called. I was told that there was no mention on our account regarding 2 HD receivers, only the DVR receiver and I asked to speak to a supervisor and was told that I could not speak to a supervisor. I thought ok I’ll just wait until they call. No one ever called.

Today Sept 11th I thought I’ll call Direct TV. The person I spoke with was in New Mexico. She had no record of any account for me. She was very nice and dug and dug to find some information and finally found my account and said it had been cancelled. Great.

She suggested I call sales and start over again and explain the situation. I spoke to Frank C. in Los Angeles his employee ID number is 36216. He was extremely nice, he set up a new account and then put me through to a supervisor named Michael to talk about the 2 HD boxes. I explained the whole situation to Michael. He said I understand and we can do this but I cannot alter your order I have to put you through to a AP Sales Person who can do that. I said Michael is he going to know that I’m not to be charged for the 2 HD boxes or the DVR box? He said “yes he’ll know the whole spiel”. When this AP person came on the line he didn’t know one single thing about what I was talking about. I then called Direct TV again to cancel my order. The woman was very nice and she put me through to her supervisor. This person was very cold towards me. I tried explaining to him and he just said no but you should change to Direct TV because even though you won’t have HDTV you’ll still be saving money over Comcast.
I said that’s not the point. Do I want to do business with a company that continually refuses to keep their promise? One person to another has no idea what’s going on? I gave them the employees name, location and employee ID number and they said still there’s no way they can contact that person to verify anything they had said? What kind of business is Direct TV? Comcast costs more but in over 20 years they have never lied to me. How do I know that 2 months into my contract with Direct TV that they won’t renig on other promises?

So I was promised not once, not twice, but three times that I would receive the 2 HD boxes and DVR box at no additional charge and no one will honor their promise and there’s no way to recontact with the person who promised. Yet all telephone coversations are recorded.

I understand that the offer is one premium box with a new order but that’s not what I was originally told. We do not have boxes with Comcast in order to have HD and I was never told there was a box involved in having HD on those two TV’s and that both TV’s would be receiving HD.

I’ve been with Comcast for over 20 years, I can stay with them for another 20 years. Tell me just what kind of company Direct TV is? I certainly do not understand how they operate.

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syed ahmed
Chicago, US
Nov 02, 2009 1:36 am EST

direct tv technician showed up with two receivers instead of a dvr and when i call them they said we have to charge you $180.00 to send you a dvr and we will reimburse you which they did not.

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L skinn
Decatur, US
Feb 16, 2010 7:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Was with another sattelite co and was getting calls daily to rejoin Direct tv. Could get our local with the other company. Direct promised we would be paying a lower price monthly and we would also be able to get our locals with them. When we switched our bill was 40.00 more and we could not get locals. after doing 2 waivers and much complaining they gave us 5.00 a month for a couple months. we are still getting the run-around. they have apoligized. I believe this is false advertising!

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innerlight
, US
Mar 09, 2010 7:05 pm EST

This company offered a introductory price for their service of 34.99 per month for the first 12 months. The second 12 months was for 59.99 per month. They have not honored their agreement. I have been billed for the whole 59.99 for the whole 24 month period. I have been paying this bill since October 2009. I have called repeatedly and was told (after the fact) that I had to sign up for a “rebate”. I went online numerous times and could not get to the webpage I was informed about. Recently, I called again. I was told that I had to do this within 90 days of signup. They said I was warned by mail & email. This is rubbish! Nothing came. I asked them to give me the rebate now (in accordance with the promised 34.99 per month), but I was refused. There is something wrong with this company. No bill is sent; just an email requesting payment by credit card. I believe this company is running some kind of scam; they never had any intention of honoring this agreement.

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DirecTV billing issues/not issuing refund

I canceled my directtv on May 8th after the technican came out and determined that I did not have line of site for my satelite. He said he would return my receivers for me, and callled his supervisor to confirm he was taking them. I spoke with the supervisor at the time and he said that my account would be noted that he took the boxes.

I called back two hours after he left to let direct tv know that he took my receivers and the acoount should be closed. The rep said I would be issued a $90 refund for the bill I had just paid in 6 to 8 week since I paid with my Mastercard. Two days later I got an email from direct tv stating they were sending the fedex boxes for my receivers to my house. I called direct tv and told them, once again, I had already returned the boxes and to cancel my account. She again stated my refund was in process.

Six weeks later, June 12th, I got a $186 charge to my Mastercard. When I called Direct tv they stated it was because I did not return the receivers. Are you kidding me? I went through the entire story about and the agent said he reversed the charges and I was see the refund in 72 hours. Well, June 16th comes around and no refund. I called again and spoke to an agent that said this would have to be escalated to finance, and this would take another 30 days. So, who pays my finance charges on my credit card as I wait? I demanded a supervisor and went through everything again. He said that he had taken care of everything and I should see my refund in 72 hours, and then my $90 credit will come in 6-8 weeks.

Well here we are 72 hours later again, and nothing has been credited. Stupid rep. said this has been escalated to finance, but will take 6-8 week to resolve. Are you ###ing kidding me? Do you think I am an idiot? I need my money back and this is totally unfair that I am sitting waiting due to the mistakes of their own idiot reps.

If there is a direct tv manager out there that can resolve this email me at [protected]@aim.com

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mls1234
, US
Aug 31, 2009 12:24 pm EDT

I have the same issue right now...6-8 weeks and they took my money by mistake...This is so wrong on so many levels...not sure what to do? I sent my boxes back but they keyed in wrong serial number so it looked like I did not return them...not my problem...until they took 220 out of my checking account.

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LosJays
Newnan, US
Aug 22, 2009 2:44 pm EDT

I feel your pain! These ###s owe me more than $400.00 dollars. I get the same freaking story that you're getting. Im trying to get help from my credit card company.

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DirecTV bookkeeping

There is something wrong with the bookkeeping system of this satellite tv provider. I know at least 3 other people that cancelled their service due to continuous overbilling. When I had that provider, I had to call them every single month because the bill would have charges for things that I was not even subscribed to. I was supposed to pay them $53.00 a month and they kept saying it was over $80.00. Then, they would not credit payments made and just keep adding on charges. I finally cancelled their contract because of this perpetual stress and incapable bookkeeping.

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tammy diehl
Fresno, US
Jan 02, 2014 7:16 pm EST

My name is Tammy Diehl at 6582 e. buckeye, fresno, ca .I paid my bill Dec.2, 2013 for 84.45, my checkwith throught the bank on Dec 9, 2013. I am mailing you a copy of the check front and back showing my check with through. I been with your company for 10 years. As soon as I have a problem with you, you cash my check, then send me a bill again. I called directv 1-2-2014 4 times today. To ask 1 question who do I send a copy of this bill, well on the 4th call. Kristina answered my question. Its funny I wrote a 2 page letter with this check, the only thing I did wrong was not to write my acct. # on it bute I did write rebate, So that's my other question if you didn't know what acct. to deposit my ck. to why cash it. I will not send my acct # with this email . please call or send email back.

tammy diehl

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DirecTV fraud and illegal practices

Considering direct tv don"t.
I was ready to install when the installation company, satellite installation in washington pa, called to inform me that there was a hold on my installation. Having never had direct tv in my life i wondered how this could be. So i called the number provided [protected] to be greated by someone named tasha. I explained how could there be a hold on my address when i had never had direct tv.
Well apparently someone in my area with the same first and last name of my son had direct tv at one time. There is a balance owning and they decided since that same name was listed as living here it got attached to my home address.
Never mind that this installation for this direct tv was from may, 2003 and that i did not even move into or purchase this property until dec. 2003, they would not remove this direct tv lein/outstanding charge from my home address. I have never even been a customer of direct tv.
So i asked what was the prior address and guess what this same unpaid account had been transfered to my prior address as well, which was in another city, and where there was never direct tv.
I aksed what is the balance, well we cannot give you that as the account is not in your name. So let's understand this, you put a notice in your computer on my home address for owning money to direct tv which has never been installed at this location, you have the name of my son as having had this installed (Note he was not even 18 at the time), and now you cannot tell me the balance.
Right! Does something smell funny here?
Bottom line is direct tv has without my knowledge, or legal documentation showing my signature as the home owner, attached a bill to this address which will not allow me to use their service. I am going to fight them, and i will never< ever recommend this company, and will be placing fcc complaints, bbb complaints, attorney general complaints, etc. I will also be having my attorney send a letter to this outfit demanding a copy of the signed installation notice.
Keep away from direct tv. How can they just decide to assign a bill to a home address, where there has never been an installation.
Ripoff and fraud.

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lostsoulinspace
Elizabeth City, US
Nov 18, 2009 5:58 pm EST

We had a simular situation - My girlfriend called direct tv to get service installed at my current address - her credit wasn't great so I approved use of my credit card for installation at this address. Mistake - Her ex husband had an outstanding balance on his account and they used my card to pay $250.00 on his account. I agree that customer service is a joke. When I call in no one knows what to do because "I" don't have an account - nor is there an account at this address. I tried to dispute the charges but direct TV says I waited to long and refused to refund my money. What they are doing is illegal but not many lawyers will take a case for $250.00 dispite the fact that punitive damages can be awarded as well. I personally would give up my $250.00 if a law firm out there would drum up a class action sute against them on our behalf and take them for millions.

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

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Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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