Direct TV — false promises!
I had Direct TV for 6 years, 3 month ago started getting bad reception, called them a few times, gave me several instruction to disconnect and connect receiver box, that did not work, called again they gave me same instructions, finally, I told them they need to send a tech to check dish and box, they said will charge me for it. I told them I should not pay for that since I have been their customer for 6 years, the rep was very rude and told me no you have to pay, my reply to her was, you are not the only satellite network in town, I can cancel Direct TV, and get a different service, she told me go ahead and cancel then, I will connect you to the cancellation Department. I hung up, went online checked dish network, found I can get more channels for less money per month, also they will connect 2 TV's to two boxes for free, also there will be no monthly charge for the second box, and will give me a $50 visas card to spend as I please, I scheduled the installation for dish network and called Direct TV to cancel my service, they asked why, I told them, the reason, also explained the offer I have for Dish network, and how their rep was rude, she apologized, and said do not cancel Direct TV, we will come check your system for free, give you a free 2nd box at no monthly charge for the box and we will take $10 off your monthly bill for the next 12 month. I agreed not to cancel my service, and called dish network to cancel the installation.
Little that I know, I get my bill for the month and it turned out to be $9 more than my regular monthly bill. I called, to ask them to explain to me why my bill was higher by $9 and not lower by $10, as I was promised, they told me they did not adjust the bill for this month but next month the $10 discount will take effect, but they will have to charge me a monthly fee for the second box, needless to say I went round and round trying to explain what I was promised, but to no avail, I spoke with a supervisor, she went on telling me the same exact thing as the other person, I asked to talk to he supervisor she said let me check the Dish network offer, explain the situation to my supervisor, and she will get back with you within 24 to 72 hours, I still believed these people, of course no one called, 5 days later, I called Direct TV back, I got the same answers same run around, and they told me they were sorry, the client retention person offered me a free 2nd box with no additional monthly charge but they cannot honor that and to go online and check their rates and policies, I explained to her that the online policy does not apply to me since they made a special offer to me so I will not cancel my service she said the rep made an offer that cannot be honored. I asked to speak to higher ranked manager, she said one was not available and if I want I can write to the office of the president of Direct TV Incorporated, P.O. Box 6550 greenwood village, Colorado [protected]. so may be any one that has a complaint can write to that address, I did not check it for validity, it could be the wrong info again. Needless to say every time I called I was kept waiting online for 25 to 35 minutes, their customer service is very inferior, they reps do not listen to you very well, and keep repeating what they say over and over, some of them can even be rude.