Direct Express — fraud dept customer service reps
my mother was told to fax in there id and social to get he card unlocked. well we faxed it in 15 times from 4 different fax machines and they stated they never got the information. The csr's were so rude and hateful that we asked to speak to a supervisor and they were even rude. This is not fair the people who have to use there product. And when we asked them of a different way to get them the information they told us No then hung up. The number we are faxing is 1-877-494-4276. like my mother needs to be able to pay her bills.