Direct Express
reviews and complaints

I'm fed up with this. They have failed to release funds and you CAN NEVER GET CUSTOMER SUPPORT! A Wal-Mart charge in the amount of 222.00 was placed.on hold on April 1. It was released on April 3. Direct Express has failed to release the hold. I have tried many many times Dailey until 2 and 3 a.m. and can't reach anybody but a recording. I have had this problem repeatedly! I'm fed up. I cant.pay my other bills.as a.result!

On 4/1/22, I noticed my money was drained from my account from somewhere in illinois. When trying to call direct express, my card and ssn is no longer valid. My card is no longer valid. My login is no longer valid. Someone hacked my account, changed my info and took all my money. Since direct express issued a new card to whoever did this, I can’t even call or put my social security number in. They say no information available. Almost as if my info or account completely disappeared I need help now.

What is wrong with these fools? The offshore people are rude and they hang up. After 7+ hours of being on the phone...mostly on hold, I still cannot access my card Three "white list" waits and STILL cannot use card. You can bet I am changing debit cards. This is just wrong on so many levels.

Oh great...my post is "too short"? What is this nonsense? Seriously, this has to be the worst card company EVER. Frankly, there should not be an offshore call center for my SS retirement benefits.

I enrolled with Direct Express on 2/10/2022 I've been waiting for 5 weeks to receive my direct express card and today is 3/13/2022 and I still have not received my card.

I have 2 social security payments on the card and I can't pay my bills if I don't have my newly enrolled card .my electricity is shut off and my landlord has given me a eviction notice.

This is UNEXCEPTABLE I have contacted secretary at u.s congressmans office amongst other agency's to help me since there is no live person you can talk to at direct express and social security has put me through the ringer with multiple lies just to get me off the phone

I am a 23 year taxpayer and this is what I get

I want my card immediately I am about to lose everything and my next step is to file a lawsuit if something doesn't get done about this ASAP.

Today is 3/13/2022

My name is Agnes I.Colon-Santiago I have been calling Both Direct Express and The Social Security Office as well as the Treasury dept since March 2,2022. I have not received a card from direct express and according to Treasury and Social Security I am listed as representative payee for my grandson.when I get placed on the automated service that asks for the card number I dont have then try with both his and my social security card on his it says no account associated and with mine it asks for a pin,so obviously someone made an account with my social security number but when I called the other direct espress number it says i am not the payee and that they cant give information, I try the [protected] and I cant get to a person i can speak with and the automated system hangs up because i cant give them a card number or pin. At this point my other option is to file a fraud complaint with the treasury dept since the March funds is in limbo.Social security rep said the funds were deposited to a direct express card on March 1 2022. my phone number is [protected]

Allpoint atm got receipts

I have not received my replacement card and customer service can't be reached it has been 2 months and I can't access my much needed money customer service is always unavailable because they are supose to be busy but no matter what time day or night I call I can't get through I need my money to survive

I had a transaction I did not authorize Feb 10 2022. I was told to cancel my card and a new one was going to be sent. On the automated message as of 5:30 am CST March 3, 2022 it was sent on Feb 10, 2022. I have attempted everyday for the past 6 days various times day and night to contact customer service. I have NO MONEY and no way of getting resolution. HELP!

Went to a ATM like I do every month to withdraw my ssi benefits, atm machine denied my money, I have the ticket where it denied me, but it was taken out of my DirectExpress account, like I received it. But I didn’t, now I have no way of paying my bills or buying food

my new card was sent out on 2/14/22 was supposed to get it by the 24th. it is now 3/1. i have called almost 30 times and nothing i just get hung up on. i tried the website as well and it isnt working for me either. I have bills to pay on the 5th my money is stuck in there and i have another depost coming on the 3rd i wont be able to have access to. i am totally frustrated. i have gone back and forth with them and ssi a number of times. one blames the other no one will do anything its absolutely insane.

I ALREADY TALK TO SOMEONE AT DIRECT EXPRESS AND THEY GAVE ME A SERVICE NUMBER,1-[protected] AND I WAS TOLD TO EMAIL THIS SIGHT.HERE IS .A LIST OF MONEY THAT WAS TAKEN.7/4/22 ,$50.00 7/5/21 $33.27, 7/5/21 $83.27, 7/6/21 $83.27 9/6/21 $83.70 12/5/21 $83.27 2/4/22 $83.27 THIS MONEY WAS NEVER AUTH0RIZIED FOR ANYONE TO TAKE.

I ordered a new card January 9 did not receive so I had to call an order fast express card that cost me $14 finally got here a couple days ago. Updated all my accounts with my new info. I have several auto pays on my cash app that I usually get money from my Direct Express Card for. Direct Express will not let my transfers go thru, yet I’m still charged fees for service that I never received. I had to barrow a phone to (service canceled due to non payment) Call Direct Express two days ago they said I’m whitelisted (they could not tell me why) promised they will remove the block after I was transferred several times (took 3hrs to finally connect and able to speak to live agent) I had to talk to three people at customer service they said in 2 to 3 hours my card would be unblocked and I could use as normal this is not true I cannot get funds from my Direct Express card, any transactions I try get denied, I cannot pay my bills or get money and I am further in debt now and do not know what to do I don’t even have a phone to contact them because my service was canceled due to nonpayment

My brother ordered a Direct Express they said it was delivered on January 28th 2022. I have a UPS tracking number they said it was delivered he doesn' have the card

he cannot get his money he either wants the card replaced because I cannot get them to answer their phone or he wants his money off the card I am not happy with their customer service you can never reach anybody and Social Security can't do anything about it at the moment I am fileing this claim for my brother Leonard Weston

I have an old card it expired by called for a replacement card they sent it UPS lost it then I had to call to get another one and got charged $13.50 again plus $4 that's $31 in total.

I shouldn't have been charged a second time when I'm not the one that lost the card UPS did you go through ups and they lose the cards my package was put on somebody else's porch and nobody is doing anything and your customer service number is a piece of crap!

UPS won't give me a refund I want a refund at least of the $18 that I should not have been charged for the third card being sent because UPS don't know how to do their job.

people are you using the pandemic as an excuse to not do their job, get your head out of your butts that's where I'm at it's either that or slit my throat!

On 02/02/22 I called for replacement card they deactivated my card and sent a replacement for 2-day shipping. It was supposed to arrive on 02/04/22 either someone took it, or it never arrived. On the 4th I tryed to call the number on the back a lot of times just to get a recording saying they have a high volume of call to try again latter and they hang up. I have been calling for 2 day and get the same thing it says if I want to report my card lost or stolen to press a number and then it say the same thing and hangs up. So someone could have taken the card and there is no way to reach them

I had ordered a replacement card 24 days ago, I have not received my card, nor can I access my acct..Iam disabled and the only means 9f money I have access to..I live in CT. It's 5 degrees outside, I have no heat and my pipes froze so I have no water now..I have tried for 10 days to call customer service they hang up on me say call back at a later time..Then I find out customer service closed on feb3, 2022..Please help I do not know what to do!

I have been calling since 28 January 2021 I give my information and my wait time is anywhere from three minutes to 77 minutes and longer with no one picking up! Due to my old card being jeopardized. On 18 January 2021 when I contacted US Direct Express and actually spoke with someone they said my new card would be here to me in 7 to 10 working days. This is January 5 I still have not received my new card. And from what I understand now even if I did receive it I wouldn’t be able to use the card for the necessities I need. The last call I made was at 3:30 this morning hoping I could speak with someone to confirm whether they sent it out or not? I tried the mobile app and it is not working. I have a text showing my deposit but that doesn’t do me any good. I am so frustrated and very unhappy with US Direct express.

Typically When It Comes To Online Transactions. Expect Them To Flag Your Account Considering "Fraudulent Transactions" VERY FREQUENTLY.

I Have Disputed This With Customer Service Personell, Time And Time Again...And It Falls On Deaf Ears.

After E-Mailing Them My Credentials, And Other Criteria. Being Told I Was Clear, And That I Can Use It Again Within 2 Hours. 2 Hours Hits...DECLINED. Call Them Back Again To Resolve The Problem. Give Them My Information Again. They Tell Me I Can Use It Within 2 Hours. 2 Hours Hits. DECLINED.

Never Mind When Asking What Happened In The Process...You Get 4 Different Answers From 4 Different People.

Even If They Do Accept Your Request, And Whitelist The Card...When You Make Online Transactions, Even With The CORRECT Information...It Wont Be Before Long They Find Some Excuse To Flag It Again.

I never heard of them, I never authorize them to take out $199.95 and I want my money back.
I'm about ready to close my account permanently.

i have been trying to purchase tickets to an event for a birthday. the transaction is denied saying my card is declined. i have adequate funds and the promoter of the event takes MASTERCARD. I have called in the morning, afternoon and evening and CANNOT get through to anyone. i keep getting the message that there is a high call volume and to call back.

this issue and another one that has gone unresolved has prompted me to take my money out of the direct express card and open a checking account elsewhere. i have had nothing but problems with direct express - i know this doesn't matter to them bUT FOR ANYONE ELSE THINKING OF USING THEM DON'T DO IT! OPEN A CHECKING ACCOUNT (WELLS FARGO, BOFA, CHIME, CHASE, BANK OF THE WEST) WITH SOMEONE OTHER THAN DIRECT EXPRESS...THIS IS THE WORST SERVICE EVER!