Direct Express
reviews and complaints

Cannot log onto website for over 2 months now. Cannot get anyone on phone. Loog on says " Information entered is invalid. Please re-enter. If you are logging in for the first time, please register your card". Have called numerous times and sit on hold for eternity. Presently sitting on hold now over 47 minutes now... can never get through to a live person EVEN after choosing "lost /stolen card" option. HORRIBLE CUSTOMER SERVICE AND NO ACCOUNTABIITY a disgrace to those of us forced to utilize.

Subject: [protected]

I Felicia bracken have had excess of 600.00 of unauthorized use ATM withdrawals from my account. Boone had access to my card I have not been to either of the out of Bakersfield locations listed as two of the charges. And this is all the information the customer service rep. In the claims department has given to me. I hope this is a long enough and detailed enough complaint so my case can be resolved and my money returned as I have more outstanding bills with late charges. I live mo. To mo. With no extra money saved for this type of violation. Please help.

Card account ( card for which these transactions occured on)

Photo taken below

2nd of dec.2022

$201.99

PAI-ISO

4th of dec.2022

$203.50

S.pasadena

1833n.atlantic city

5th of Dec.2022

62.50

Pai-iso

5th of dec.2022

$200.00

8243 sipulvida Blvd

12/02 3 unauthorized charges one to venture tool for 32.87 and one to amazing keto for 32.87 and one to skincream dash for 59.87 and another unauthorized charge on 12/04 to shop great value for 94.87 and again on 12/05 to buy infinity gadgetware for 25.91 and I am certain I did not make these purchases or received any products from these retailers. and I tried to see what companies by visiting their websites after the fact of these charges I had no account with any of these websites and there is a strange similartly to a couple of these websites. Like google doesn't have any info on their websites and thier face page looks identical to the other and a couple share the same addresses. I

am smelling something isn't right about this. And this isn't the first time this has happened to me. I didn't pursue it, cuz it wasn't near as much money, I just canceled my card and went on figuring it was my fault because I am not great on the computer, but this time the amount of money and the number of charges I just couldn't

ignore it. It took 4 days to get through to customer service to report this, which is ridiculous. I have a claim number which is 1-[protected] and I am not sure that this is where I am supposed to report this and I am still waiting on paperwork from bank. And I have been working on this for 4 days, I have had a hard time getting this submitted. Also the day after I reported this to my bank I got a letter from receivables performance management of

a notice of a data breach which had my personal information all the way down to my social security number I don't know if this has anything to do with it, but I thought I should mention this also.

On 10/1/22, I woke before 4am to find 12 charges made to my Direct Express (DE) card, about 3 hrs. earlier, that I didn't authorize. 1 transaction, for $15 to Wash Kiosk Mobile & 11, for $19.99 each to a company called Luckyland [protected]. I immediately called (DE) customer service & spoke with a rep. at 4 something that morning. She noted my complaint but said I could not dispute the charges since they were still "pending" but advised I close the card. As a single mom of 2, I needed some cash for bills, so I first went & W/D $500 and spent $60 on some items. I immediately called back, cancelled my card & ordered a new one. On 10/4, I was able to call cust. service & submit an official dispute. I was mailed paperwork from (DE) on 10/14. I completed paperwork, basically a written version of what I told the dispute dept. on

10/04. I mailed back the paperwork on 10/16. On 11/12, I receive a credit from (DE) for all 12 charges, totaling $234.89. I was made aware a temporary credit could be given but was hoping everything had been handled. I did receive the letter explaining the $234.89 credit, days later but remained hopeful my money was my money again. Unfortunately, on 11/18, 7 of the $19.99 credits were reversed. 5 more credits for $19.99 were reversed on 11/20. The $15 was resolved & not reversed for the other company, Wash Kiosk Mobile. Being confused about what was happening I called cust. service. I was informed the reversals were part of the process & the merchant would reimburse me directly. The reversals totaling $219.89 caused my acct. to go into the negative. On 12/10, I received mail from (DE) informing me the merchant has documentation proving the transactions were authorized by me & therefore I could not receive my funds. On 12/12, I called & argued this information on this letter. One of the things I told the representative was that on sat. the 10th, I called the # listed for the merchant on my statement. When I called, it went immediately to voicemail. The voicemail was odd: it was a standard personal greeting instead of what you would expect to hear when calling a business, no business at all was mentioned, and all I could hear was a short "mumbling-cryish" sound in the place of where a name would usually be said. The customer service rep. seemed to use the strange voicemail info. to send my case to another dept that would give it another look. He said I should be contacted in 3-5 business days. On Tues. the 13th another mail from (DE) arrived. This one referenced only 1 charge of $19.99 from that merchant saying the merchant has documentation proving them correct, the case is close, and I would not be getting my money back. I called the merchant # 5 times, all the same result, My situation began to look hopeless, so I looked into my rights. I called (DE) again on 12/15, asking about my rights and (DE)'s responsibilities. The rep was very short with me, I was very emotional and close to tears, but kept my composure and stayed professional, because I was worried, she would get irritated and hang up on me. Being out $219.89 as a single mom with 2 kids this close to Christmas is very difficult. The rep did not care. Saying I need to stop calling and wasting her time. (DE) has refused to help me. That is why I am making this complaint again thru this format. In addition, I have also decided to go thru other agencies to get my money back that was stolen from me by Luckyland. I have a filed a complaint with the BBB, the FTC, the CFPB, as well as, Luckyland themselves. My son receives disability for autism, and I do not understand why Direct Express is taking Luckyland's word over mine and allowing my money to be stolen.

I go into the internet website daily for my Direct Express Account to review transactions, check balance and monitor usage.

The beginning of December and earlier when I went to the website I was taken to a page to click on my card with the begining numbers, I did so and was taken to a website page I did not recognize as Direct Express.

Eventually I tried to sign in but could not get in. Over a weeks worth of my time for 5 or more hours daily I could not reach customer service to get help. I finally spoke to someone later in the evening and was told to use the option for web user but my personal information I submitted was declared invalid and I could not get to the part of user id and password. Hours, days later of my time I finally contacted web support and was told that a rep from web support would contact me. The rep told me I had to click on "new user" and create an account (but I have had an account for over 10 years) however it really met "registering" my card which of course had already been done over 10 years ago. I did as instructed and created a new user ID and new password after it being declared invalid but finally it was accepted. However now I cannot login using my new user ID and password. Today I have spent 5 hours getting hold of a customer rep to report this - she said I HAVE to set it up with the "mobile app" and then use that info to sign in to the website. I do not want to give that info to a mobile app and don't want to use a mobile app to go into my account. That type of info could easily be hacked on a phone. Second I am hearing imparied and don't use my phone in that way and why I use the internet. The rep told me if I did not set up user ID and password on the mobile app I would not be allowed to try to use the internet website to view my account. the real issue here is not just poor customer service but total control taken us over by technology. What about others who are hearing imparied or those who do nt have a phone and can't get one because the phone cannot be delivered to a P.O. Box, (such is my case since where I live in a village in Hawaii does not deliver mail to residental address and neither does it have available post office boxes) USPS will not allocate funds for more boxes nor the space. Further the only reason I have to get a new phone is because I am forced to find a device that is higher than 3G. By dec 31 I will not be able to use my current phone. People need to wake up and see what our current situation really is.

Direct Express is refusing to send my s s i payment that is owed to me by the security security adminstration They Keep Asking Me For my Legal Stuff I Have Sent them My I D And All Of My Legal Stuff 3 three times Already And Everytime I Do they Say that they Cant Make it Out that My Picture Is Burry And that they Are Dening to Pay Me My Payment Owed By Social Security in Dayton Ohio At 200 W 2nd Street

On 12/2/2022 my money on my ssdi card was taken i was at my sons wedding that I was in I noticed it the next day I'm on a set income and this has prevented me from paying my bills and the only thing I have for proof is the receipt from the direct express app that I will put on here as well, this is not ok I've stressed over this since the 3d I still have 3bills that need to be paid so Please help me find out what happened and please get my money back Thank You, Amaka King

My claim number is [protected]

The card to bank transfer features is not working at all, I try to send money to my cousin bank account to help me get something’s for Christmas, now my transfer get returned the second business day. I called customer service about it, they couldn’t give me anywhere to submit document for verification, I think if they could show where to add bank features sending micro deposit for confirmation and otp needed to complete transactions for security purpose.

On November 21st of 2022 eye contact direct Express because my card was declined and they referred me to the fraud department because my balance was $23,000 which I was well aware of at the time and even though I had companies on auto pay being disabled I didn't have the opportunity to withdraw money is quickly as I would have liked to so they gave me a fax number of [protected] the case number is [protected] at that point in time on Friday today is the 6th of November so the previous Friday I faxed a copy of my passport assuming that a federal ID would be sufficient and at that point they locked my account so I refaxed a photograph of myself holding my California driver's license sending a copy of my California driver's license and a copy of the direct Express card that I was holding at the time and have yet after I refax it still have my account Frozen and unable to collect any of my money and trying to contact anybody at direct Express is impossible so basically this company is sitting on 23,000 of my money plus my next payment is coming in December 14th of 2022 with no way to contact anybody except through the facts or mail which takes even longer another 90 days how am I supposed to live with no money no response and when I've given all the proof I can give including my own personal photograph of myself that I am myself the same person who is on the account so at this point I am don't know what to do how do I get my money how do I reactivate my card because it is not fraud that's why I sent the proof via fax that was supposedly supposed to have been taken care of within roughly 7 hours it is now turned into when I originally started this on November 21st so I don't know what to do at this point I really am asking for somebody's help to try to tell me what to do what else do you need to release my card thank you this is Greg Messner calling or texting rather I think I've already given you like the case number the only thing I have been giving you is my card number which is [protected] I will not give you my personal pin number since we're texting but I need your help please I need to have this money this is how I live thank you for your support and your help

They changed our card from 5115 to 5332 on then2 of Dec my money deposited on new card starting 5332 . I have not been able to access funds I have called direct express atleast 25 times since Dec 2. it sends you to automated operator after entering all info it tells me not valid information and sends you to customer service when it tries to conect it says we are expiercing high volume of calls and say try back later. I called Comerica and they could not help.

I cant pay my rent or other bills. this is worst customer service ever.

This was an ad on facebook. Buy Keto gummies for weight loss buy one get two free for $37.99... I ordered using my direct express card... Order number was #99AFC82B1 on 12/3/22... my card has been credited for $615.00..this is ABSOLUTELY a SCAM...the phone number they gave is [protected]... which was called and they have stated it's to late it has been shipped. Please help in any way you can.

Sincerely Sandra Dora [protected] home phone

December 3,2022 Been on hold for 3 hours. My card is locked and can't access my money and can't talk to anyone. How are we suppose to get help or our money if there is no one to talk to! I can't pay my bills or car payment and now my car is in threat of being reposed. There need to be a better way of talking to real people and not an automate voice when calling!

I went to log in to usdirectexpress.com it say my info is wrong, so I click on forgot my password. It has me put in my user name, last 4 digits of my card, 3 digit code off the back of the card, card expiration date and my social security number. Then it says my info isn't right.

I tried to call the phone number off my card [protected] and it is impossible to talk to anyone to get this straightened out. This happened 12/02/2022 1:30 pm mountian time. I wouldn't recommend getting a USDIRECTEXPRESS card. The only way I was able to talk to a human was to say I wanted to dispute a transaction, but when I explained that I didn't have a dispute I just can't get through to talk to anyone to get this straightened out. She said they transfered me to the wrong department and hung up on me and I wasn't being rude or loud, just trying to get help. Why should anybody us this card when you can't get to anyone to help you out with a problem? I wait 39 minutes on hold just to have the lady say I was at the wrong department and Hang Up on me with no help at all. I will be talking to my bank to change it to direct deposit to the bank and getting rid of this card. Thanks for not supporting your customers, very unhappy customer.

9/14/2022 309 91st Ave NE, Lake Stevens ATM w/d $503.00
9/14/2022 309 91st Ave NE, Lake Stevens WA ATM w/d fee .85
9/13/2022 Target-T -1331 Lake Stevens WA Cash Purchase 62.33
9/13/2022 Target-T - " " Cash Purch w Cash Back 72.72
8/8/2022 Marathon Petro24 (CLOSED MONTHS AGO) 13.08
8/3/2022 Comfort Inn, Marysville Tulalip WA (DOES NOT EXIST) 178.65
plus there was another hotel charge on 8/3/2022
Priceline Quality Inn, #[protected] check in 8/2 230.58
but I was in jail no phone and receipt 1 day not 2
After hours purchases at the Dollar Tree
All withdrawals from One Stop Fil-371941, Marysville WA (see below)
5/2/2022 63.50
7/1/2022 83.50
7/2/2022 203.50
7/3/2022 203.00 Marine Drive-507960 Marysville WA
One Stop Fillup V Inc [protected]

Entity: Corporation

Industry: Gasoline Stations with Convenience Stores

Location: Marysville, WA

Tweet This • Search All PPP Data

One Stop Fillup V Inc is a corporation located at 1124 4th St in Marysville, Washington that received a Coronavirus-related PPP loan from the SBA of $57,920.00 in February, 2021.

The company has reported itself as an Asian male owned business, and employed at least thirteen people during the applicable loan loan period.

$ PPP Loan InformationLoan #[protected]

Loan Size:

$57,920

Jobs Retained:

13

Loan Approved:

2021-02-07

Loan Status:

Paid in Full or Forgiven

Lender:

Bank of America, National Association

One Stop Fillup V Inc in Marysville, WA received a Paycheck Protection Loan of $57,920 through Bank of America, National Association, which was approved in February, 2021.

This loan's status is reported by the SBA as "Paid in Full", which includes both loans repaid and those fully forgiven from repayment under PPP guidelines. The loan's status was last updated by the SBA in November, 2021.

Payroll Estimates Based On SBA PPP Loan Eligibility Formula

This card does not take deposits from anyone but SSA but cash purchase means cash refund, right? I did NOT order the card issued on 4/25/2022 ending with ? and have recently just discovered that the card ending with 8323 exp 1/30/27 might not have been cancelled? Some receipts stated ending with xxxx-1 thinking maybe there might be a spousal card or someone reopened? My phone keeps getting stolen due to DV homelessness of only the me, the victim, physically and mentally exhausted. My fiancé left me after putting me in the hole again. I cancelled my card(s) like I was supposed to. I was his "personal rep" for 4 months in 2017 but it going into my account but didn't when we lived together cause I paid for everything anyhow, he still has a DE card starting with 5115, my is 5332,

I didn't know how to dispute ATM withdrawals but I wasn't getting paper statements, the automated system does not list the merchant name or more than 10 transactions period. Just to find out the dispute dept is closed on the weekends and "call volume is high so call back at a better time.., been asked to verify MY ID multiple times after you guys send me a new card but dont help my situation, make me copy my DL that was reissued and verify my info that anyone could have called in (female) you dont know what I look like..then ask me to check up on what? state "we will never ask for your PIN number" but you do every time I call the number on the back of my Direct Express card. I would like help with shutting this problem child down (Jacob A. Williams) who is still claiming to be helping me but takes others to the hotels,restaurants,casinos, etc with my money when some merchants try to repay with vouchers or free nights and do and he doesn't tell me he took someone else..hacked my email and accounts.

12/2/2022 08:00 am

First time trying to login to the "new" Web Access and not only do I have to create a whole new profile for access, it DOESN'T WORK after created. I did manage to log on ONE time to see a horribly designed web site (I can only imagine how horrible the Mobile App looks and functions). Now after verifying I have put in the correct information repeatedly, the web site simply tells me it cannot verify my account data and to contact the [protected] number to resolve the issue. So I call, get shoved through a useless teleprompter menu that basically tells me they are too busy to talk to me, and without asking me if I'd like a call back or to leave my info... they simply hang up on me after telling me to try calling back at a later time. I'm currently looking for a new financial service to use and drop these fools.

The website was changed so that you have to re-register your card in order to access the Website for your balance, information and services.

I am a Veteran Expat who has been living in Europe since 1997 and am now no longer able to access my account because a telephone number within the United States is required to register.

"How will our international customers register" should have been in the top 10 questions asked when it became apparent that the already registered users would have to re-register.

The App is also not an option as for some reason, the version which supports cards with 5332 48 can not be installed on most Smart Phones.

This effectively shuts out nearly all customers who are not living in the United States.

I Mr Keith L Griffin at the address 511 North Church Str. Apt 1006 Rockford Illinois [protected] applied for the debit express card and I it never came in the month of September 2022 and in year of 2021, 2020, 2019, 2018, 2017, 2016, 2015, 2014 and that of the year of 2006 it was a stolen card that was reported by me also in the year of 1996 reported card stolen when there was my birth certificate and police report filed in the year of 1996 that police came to the home of 4136 Enright St. Louis MO 63108 in that year of the stolen items I reported from the home missing along with the other items I reported of applying for the job of at the city hall mo and credit card fraudulently activity and theft of pence the years

The sign up on their mobile app is a joke. It appears funds have been removed from my card and yet I have not used my card for any purchases but only have about $100.00 in my account. I tried signing up so I could see my account or see what I ad to do next but after an our and half of trying in sign up all I finally got was tech difficulties. The last time I had trouble with tis place I file a complaint with the Texas Attorney Generals Office😒 They responded that they are now keeping a records of complaints against this place.

I have not been able to use my direct express card in 4 days I finally got ahold of customer service after an HR and half wait then after I talked to someone they told me to wait 2 hrs then use my card.. I waited 3 and half hrs and went to get money out of the ATM and still wouldn't let me then I called customer service again and as I am writing this I have been on hold hr and 20 mins and still no answer.. my rent is late I have no food for 2 days because of I can't access my money.. ty u 4 no help from direct express

this is vickie Moosbrugger was suppose to get my direct express card on november the 1st frist and I still havent got my card I have been trying for a week now to get my card I cant speck to someone I have called over and over time and time again I put my social in [protected] and it says my payment for november the 1st and my amount of $563 dollars was deposited on november the 1st but I still havent got the card can someone please send me my direct express card asap please and thank you I would have sent this message before now but I just now found t y this have a nice day.