Dillard's
reviews and complaints

I ordered Eilieen Fisher Shoes paid almost $200 the netting on the top of the foot was very uncomfortable so I returned them. When they arrived the shoe box was torn but they were inside another larger Dillards mailing box. Almost at the same time I had ordered from Dillards a pair of L'Amour Des Pieds over $200 and that box was good so I had kept it. I put the Eileen Fisher shoes I was returning in the L'Amour box so they wouldn't roll around in the big box. A week to 10 days later the shoes are returned to me stating in writing not as part of the format letter. Not in the Origiginal vendor Box (Eileen Fisher). I called immediately was put on hold for over 45 minutes asked to speak to a supervisor waited another 35 minutes I explained she said "fine" reluctantly she was very rude and she stated - "I will send you a return label to your email address which she verified". She never sent it and it did not go into spam because I check it constantly. I'm sure you record calls you can check but I have never been treated so poorly your customer service is really bad! I insist on returning these shoes and getting a credit. I have been a Dillard's customer for over 40 years, this is appalling!

I bought a ladies dress on 5/28/22 and took it home for church. I tried it on at the store and it seemed to fit. However, it seemed to fit until after about 30 minutes with it on at home. I mistakenly took the tag off, which I do have. I also have my receipt but could not find it until I got home. My complaint is that the 3rd floor manager was accusing me of wearing the dress and it had deodorant stains. I bought it this way. I never noticed any stains but the sales girl and the manager said they did. I felt ambushed and it the manager was going to let the world know that I wore it and it could not be returned. I went to the Customer Service dept and the 3rd floor manager had already gave them a heads up. The dress is $58 and I did not wear it because I was still at home trying to decide. In the past I have returned items with the price tag in hand and a receipt. If this is a change, I never heard of it before. As I said, the dress was on sale and I liked it but it was too tight when I sit, so I gathered my price tag and attempted to return it. I now have the price tag and the receipt. I felt like everyone turning me away were white women. I also felt embarrassed the way the manager was talking to me.

I am requesting to have my Dillards account credited for this amount.

My name is Anita Love; 10105 Royal Dr; St. Louis MO 63136

and my email address is [protected]@rgare.com.

Phone [protected]

I have been a loyal customer for the past 8 years or more. I can't believe Dillards is treating me this way. I'm at this store almost every weekend.

Please feel free call or email me.

I'm submitting a complaint on the Women's Dillard's Dept @ Wolfchase Mall #411. On Monday May 16th, I was in the Women's Shoe Dept, as they were closing. I was waiting to check out. One of the managers was yelling at a Sales Associate. I ask the sales person was he an associate or manager ? The associate told me that he (Michael McCabe ) was one of the managers there at the store. The associate was so embarrassed. I ask the her was she ok. She still continued to assist me with my purchased. Michael McCabe was very unprofessional as one of Dillard's Dept Managers. I shop there very often . I felt real bad for the associate.

It was time to close, the Intercom said, “costumers it’s time to close please make your finally selections and head out” and so I did! I waited at the checkout area to get assisted at the kids clothing and nobody was around, when I finally saw someone I asked them kindly if I can pay, she said I’m clocking out but I’ll get someone else, she went to get someone else and they didn’t want to, they ignored them, saw me, and walked away instead. Someone else saw the situation and came to assist me instead since nobody else wanted to but they did it with an nasty Attitude like as if I was a bother, I apologized and started to head out, as I was, there were multiple workers telling customers to leave because they were closed, mind you, it’s barley been 5 minutes since they closed. Once I payed I started heading out to walk out and a worker hollard at me from across the store with at bad attitude asking which door am I taking, I told her they already called for me on the door I’m taking, so it open, which I was heading to. While I was walking out I saw everyone making a big commotion with everyone to get out, it was horrible I’ve never experienced such rude behavior with everyone to leave and I’m super nice and polite.

On February 1, 2022 I ordered a pair of Boots from the Dillard's website. I order was delivered the following week, upon opening the box there was only one boot in the box. I called customer service to report it and was holding for 57 mins, someone answered then the line was disconnected. I then called the Local store in Beaumont, TX the manager I spoke with after giving him my order number told me that that he would make some calls and then call me back, I provided my cell phone number. The manager never called back and when I called the store back I was advised that he was gone home for the day. The next morning, I called the 1800 number again someone answered, I explained my situation to them, she questioned me several times of if I really only had one boot. I responded why would I lie about having one boot, I would have said I haven't received neither is I wanted to lie. She called the store my boot was shipped from and they located the one that didn't ship. She apologized several times. The boot was shipped but arrived after my scheduled banquet that I planned to wear the boots to.

Order# [protected]

Baby Registry

Called Dillards customer service on Sunday 2/6/2022. They stated the damaged car seat can not be returned because it was opened.

How would we know that car seat was damaged if it was opened?

Nuna Pipa lite RX lightweight infant car seat and RELX Base

SKU. 3740394

$499.95 cost

Damaged -

A $500 damaged new baby car seat non returnable

On November 10, 2021 my husband that has serious medical conditions wanted to buy a Louis Vuitton for my Birthday/Christmas Gift. He took my 20s Grandaughter with him. He was looking for a small LV clutch for me to carry on small trips instead of my large LV bags. The saleslady Kathryn at the Gateway Mall said she had nothing like that but showed him a cosmetic bag toiletry 23 bag. She said that would be perfect. My husband cannot see well nor evidently smell well so he purchased the bag. She tried to sell him a larger bag before the sell. Miss Kathryn according to my Grandaughter never told him he could not return the bag. The Dillards wrapped package stayed under the tree until Christmas morning. Upon opening I was appauled at the bag. It smelled like it had been in someone's closet for years and is discolored and ink marks. I have numerous LV bags and have never purchased a used bag for myself, but I could not believe the condition. On the 28th of December I talked to the Sales Manager Stephanie. She would not even look or smell the bag. Stating that her sense of smell was bad . She praised the saleslady, stating she was her best salesperson and she would not return. The bag still has the authentic security tag on it. She stated she could not tell if I used it or not after the purchase. I told her of my husbands condition and that he was unable to understand stand what it had purchased and he is a retired Marine Corp Officer and under different circumstances would have never purchased a used bag. I understand the policy, but I also know we have been Dillards customers for over 30 years and I feel there should have been a little consideration on this matter. I told her I wanted to file a complaint against the salesperson and she stated she had noted it in her file. I feel my husband was taken advantage of and it is very apparent upon meeting him that he cannot see nor/hear well and uses a walker to stand. This bag should never have been sold as a refurburshed bag. It is definately a well used LV makeup bag. The manager did not seem to care she was loosing a long time Dillards customer due to this service. It is not the money, it is the principal of the sell and the refusal to even look at the bag and discuss this matter, she was more interested in protecting her saleslady. I send pictures of the bag to Louis Vuitton in Scottsdale, Arizona to the manager I deal with and he stated this was not a refurbished bag and should never have been sold as one.

Purchase was made in Hot Springs Ar. Attempted to return at Park Plaza
Little rock Ar. Waited 25-30 minutes because Hot Springs did not use
yellow stickers. The communication was horrible. I kept being told we're
working on how to return. I had my receipt from Hot Springs, but that didn't
matter.
I wasted 25-30 minutes and became very frustrated, since I ended up
asking the woman to bubble wrap my return as, they didn't seem to have a solution and I had waited too long. I drove from Conway to Little Rock for the
return, about 25 minutes each way, so a huge waste of time and gasoline.
Much less the frustration.

Bought a shirt as a Christmas present. When we took it out of the bag to wrap it, we found it had stains on the shirt. We brought the shirt back to Dillards, with receipt and tags still attached and they refused to exchange it because we bought it 30 days before. It had obviously never been worn and was brought back in original bag. We will no longer be frequenting any Dillards stores.

Oder# [protected] - 1 pair men size 13 Ugg slippers. Were shipped by USPS.
Tracking indicates delivered on 12/18/21 at 4:09 left w/individual. Must have been delivered to the wrong address. This package was never received at 4801 Chatham Grove Place. I need merchandise for Christmas!

Selma Taylor

When I shop I do not want to come in contact with dogs nor do I want dog hair on my clothes. Some of the animals are very large and I am allergic to dogs. Dillards is a nice store to shop in, but if dogs are running around everywhere, this store will become a pet store and eventually start smelling like animals.
Dogs are not people and I don't believe they should be treated as such.

I bought what was sold to me as gucci sunglasses, they where not, I was given a certificate of authenticity a box everything
When ai went back yo return I was told It took me 13 days and this receipt was only 3 days, so they gave me a gift card, for a store that misleads clients on what they are selling
I attempted to return to one store was told I had to go to the original store so I drove for 45 minutes yo find out that no I am past the 3 days even thought they sold me something that is wrong

Buyer beware! I went online looking for a pair of cream pants. I found four options, and purchased all of them, intending to try them on at home and return the ones that didn't work. I picked one pair, and attempted to return the other 3 at the store. They wouldn't allow me to return them, because apparently they were ALL a final sale, although none of them were cheap, and not even available to return for store credit. They sent me upstairs to customer service where a manager refused to even come out and talk to me. They told me to call the online sales division, which I did. After waiting for 25 minutes for a person to come on the phone, she told me the exact thing the store said, and gave me the corporate number. I called corporate and got the same answer.

I understand policies, and having to stick with them. My problem is with the policy itself, which to me, is a clear indicator of desperate money making tactics, consistent with a company that is not in good financial shape, and must abuse its customers to make and keep money. 1) the non-refundable status was clearly not obvious on the website, or I never would have shopped with returning in mind. 2) Having a final sale on items that were not hugely marked down is not standard in the retail industry, or something that one would reasonably watch out for. 3) It's covid. In-person retail selection is minimal. These items are not even available at my store. What are we supposed to do?

The only conclusion to this last question is... we are supposed to not shop at Dillards, or we have to be so on-guard when we buy things there that it's not even worth the trouble. It's too bad they choose to be this way, on principle, I will not shop there again.

Racially Profiled during a interview with Amber! I was more than qualified for the job. Wasnt in the back for even 2 minutes before she stated I wasnt a good fit fir the job ... Really upsetting news for a mother just trying to work. She talked to me over yhe phone and said I would be perfect but when she seen I was black it was a different thing . Dillards should get with the times this isn'tt 1904!

On 07/17/2021 around 7:30p. m Brooke the Sales Rep was asked to open the watch case by myself she replied "Give me a minute". She continued to conversate with the other young lady on the other side which she was not purchasing anything. I waited for a few more minutes. Brooke continued her conversation with the young lady. I walked to the perfume counter and asked the other sales rep would she ring me out and she said sure. She met me over to the watch case and Brooke came over with the key and said"Here is the key if you want to help her." The Lady from the perfume section took me and the watch to her counter and checked out. the young lady at the perfume
counter was very pleasant and helpful. These are the numbers off of my receipt [protected] [protected]
[protected] 050 $84.50
trace #[protected] Device ID 19

About three, four months purchased a $1500 bag, shortly after started peeling/ leather ripping on the side. Leather lifting/braking at the stitches. This morning I was referred to customer service. The only words used " sale final. Desk rep appears to ask person in charge & she yells across room "final" & walks out. Never in my life encounter this kind of customer service. On the way home asking myself for proper name for Customer service. My only conclusion was customer [censored]hole. Dillards had no customer service! They are rude, short and even management gas no consideration for customers.

I just received a order from Dillards. The delivery box was bashed in and the sandles box was bashed in. Order #[protected].
I called to file a complaint, waited 40 minutes on the phone and she couldn't help me.
This was a gift. I am giving it tomorrow, so I can't return it to wait for another.
I paid full price and am furious!