Dillard's

My name is Mavis M. Hopper ([protected]@gmail.com/[protected]) and I am a loyal Dillards Elite Cardholder. I visited your store on 2/6/22, and I purchased a Vince Camuto Women's Hat. The price of the hat read $46.80, but when the associate (Marc) rung up the hat, it sold for $27 and some change. Today, (2/21/22), I visited my local Dillards, in Pembroke Pines Florida to process a return of the hat. I was greeted by an associate by the name of Tamala (White older female with long blond hair). I informed her that I wanted to make a return and she asked me why and I explained it was due to me picking up a vintage Lancaster hat. Tamala then asked me if I had the sales receipt, which I found weird, as I referred to the Proof of Purchase sticker. I chuckled as I knew she was being cantankerous with me.

After Tamala scanned the hat, she informed me the hat was not eligible for return and I asked the reason. Tamala told me the hat was a 3-day return due to a 65% markdown. I referred to the sticker on the hat as it ended in (40) on the SKU and I am aware that (65) is the 3-day return, and she said, "It may have been an oversight on our end when doing the markdowns, but unfortunately we are unable to return the hat." I began to look in my phone for the receipt, but I was not successful as I didn't want any negative attention on me especially since Tamala had an extremely negative undertone.

After I humbly gave her my rebuttal regarding my desire to return the hat, she continued to firmly tell me NO. I found the outcome unfair and it shows a lack of appreciation to an Elite customer, such as myself. I have an impeccable shopping history with Dillards and I very seldom make returns and I have NEVER attempted to return articles that are non-refundable. However, after I asked Tamala about a manager and she informed me that she was the manager, I decided to take my concern a step further by submitting this online complaint.