Menu
For Business Write a review File a complaint
Dick's Sporting Goods Customer Service Phone, Email, Contacts

Dick's Sporting Goods
Reviews and Complaints

Dick's Sporting Goods's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.dickssportinggoods.com

Learn how the rating is calculated

1.9 12 Reviews 179 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dick's Sporting Goods Complaints 179

ComplaintsBoard
E
2:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods One of the worst places to shop in the world

ONE of the worst places to shop in the world. The "kids" know next to nothing, except where to point and the management seem even younger and less educated than the workers. Did they go to the local grade school for recruiting? I will NEVER shop at this so called joke of a store. Hint: try hiring people older than 18 next time to run your business, or at least someone who is mentally ready.

Read full review of Dick's Sporting Goods and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
Skyfox
US
Jul 13, 2011 6:54 am EDT

This store is very unprofessional, hope they retool there so called standards of employment on who should be hired, between me and some people this store looks for specific type of people that fit the model of what the store wants to represent. When possibly people who have the knowledge and possibly more hard working are not given a chance.

Y
Y
Youcannotbeserious
tucson, US
Jan 27, 2011 6:53 am EST

Hmmm were you mentally ready when you wrote that comment sir? First of all you have to be 18 to work there as the above comment stated and also how could the managers be younger than that? I resent the general public that thinks that retail management is for stupid people that didn't go to school. I have a retail career and I went to college and due to the economy took a higher retail position. This does not make me a stupid person or not "mentally ready" what does that exactly mean? It certainly does take a lot of quick and sharp decision making to supervise a large staff of associates and well as the safety and well being of all customers that shop in the store. It is a lot of unpaid extra hours to make things look appealing to the consumers as well. How do we get thanked for these hours of actual hands on labor? We get called stupid, uneducated, misleading, and rude. Next time you want to make a comment about young people trying to make a decent living whether it be while attending school or as their life long career you stop and think about how you would feel if someone came into your place of employment and had no idea what you went through and went off on you.

D
D
Dumb Customers
Scranton, US
Jul 30, 2010 1:22 am EDT

Hint: You have to be 18 to work at the store.
Another hint: Most of the "kids" are college students trying to pay for school so they don't have to help ignorant [censor] such as yourself for the rest of their lives.

I
I
I hate Dicks Sporting Goods. More Layoff
US
Feb 12, 2010 12:05 pm EST

Dick's Sporting Goods is a terrible company to work for. The stores are unorganized and they lie about the cash cards.

ComplaintsBoard
B
1:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods avoid them

I was in your Burnsville, Mn. store on 2/12/09 and made a purchase. The cashier highlighted on my receipt I can go to dickssportinggoods.com/feedback and redeem a $10 off your next purchase of $50, I am unable to find that site, second back some weeks ago Mr. David Terry in the Burnsville, Mn. store told me to put in a application for employment because of my golf background. I wasnt sure if my application went thru ok so was instructed to talk to Shelia Steel in the Burnsville store she mentioned some problems with your computer system. A week or so went by I called her again she said to talk to a gentleman with first name of Phil store mgr I think not sure he was to call me back never heard from this Phil.

Read full review of Dick's Sporting Goods
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
1:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods terrible company

I purchased an ellipitical from Dick's in Aug. 2008 and I bought a 'no sweat warranty' also. The machine broke down in November, a few days after the 90-day return policy expired. It's now Febryuary and my ellipitical still hasn't been repaired. Dick's and their warranty company are extremely incompetent. Their service technician was unprofessional and they have shown no urgency or displayed any type of regret for failing to service my machine. I would never buy from Dick's anything that can break down.

Read full review of Dick's Sporting Goods and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
grannygam
Paducah, US
Nov 28, 2010 5:11 pm EST

dick sucks

ComplaintsBoard
N
4:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods false advertising of &cash cards&

The ads say that if you spend $300 you will get a free $150 cash card. THIS IS FALSE. It is NOT a CASH card, it is a Dick's gift card (only good at Dick's.) Very misleading wording. They shouldn't be allowed to call it a cash card. They should say it is a Dick's GIFT card, because the card is only spendable at Dick's.

The cashier told us that they used the term "cash card" because it has an expiration which gift cards don't have. They should have said it was a gift card with an expiration.

That expiration is... wait for it... wait... January 31, ... 2011 ? 2012? NO... it expires the end of NEXT MONTH!
Wow!

In other words, they mean:
If you'll spend $450 at our store before January 31, 2010, we'll give you $150 back. That may be a good deal if you buy a lot of sporting goods and clothing, but they should be HONEST with the public!

Read full review of Dick's Sporting Goods and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
Youcannotbeserious
tucson, US
Jan 27, 2011 7:07 am EST

First of all Nutmeg, are you serious? I mean do you actually consider yourself a person that has good judgement and can figure most things out without someone guiding you? Why in the world would a store just give you $100 just for coming in and shopping? The whole point is to drive business into the store. Obviously you didn't attend any business or marketing related classes. Also there is always a disclaimer on everything! You could have spent the same amount of time reading what it said on the card as it took you to write your very important comment.
Cashew to you all I have to say is you can't give someone money that wasn't spent. You did not give the store $60 you gave them $40 so you don't get to have money that never came out of your pocket. Is that a hard concept to grasp? Perhaps if you would have looked at your receipt and saw that the return price just as they print on other store receipts said that you could have asked right then and there. Or you could have also read the regulations on the card, or you could also think about things rationally Have you ever used coupons at other stores? Please let me know the names of these stores that give you back money that you did not spend. I know that when I get a Kohls coupon and shop there and return something I get the RETURN PRICE not more than what came out of my pocket. They also offer me to use that towards another purchase or an exchange. So please stop complaining and think about things logically. Why must retailers have to talk to and spell out things to consumers as if they are in preschool and don't know any better.

C
C
cashew
Sarver, US
Jan 11, 2010 6:37 pm EST

I had a horrible experience with Dick's "Cash Card" as well. I recd a $20 cash card because I met the criteria because I spent $200 on a weight bench. So a couple of weeks later I used the card to purchase apparel as a christmas gift, but it was the wrong item for my son. I returned the $60 clothing item and I was not refunded the $20 that I used as the cash card. I am not sure how they can justify this. I purchased a $60 item, was refunded only $40, and they put the item back on the shelf to resale at $60. I call this cheating the customer! I did write a letter of dissatisfaction to the Dick's Headquarters, so I will see if they respond.

ComplaintsBoard
T
8:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods false advertising

***'s Sporting Goods uses misleading wording in their advertised specials.

The ad says "buy one - get one" elsewhere it says "50% off". This led me to believe that if I bought one I would get the second one free which would be a savings of 50%.

Why do they not word their ad to say buy one - get another one ( or second one ) for half price, which is what the cashier and the store manager told me that is what the ad meant ?

The wording was not continuous between buy one - get one and 50% off.

The manager was very rude and curt when he talked down to me.

I won't say I will never shop there, but I will never trust their ads .

As for the managers attitude, I think that came from the fact that I was not the only one complaining about the advertised special.

Read full review of Dick's Sporting Goods and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Thehalls94
US
Dec 03, 2019 9:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dicks sporting goods inventory system sucks. Placed two different sale items in cart a quarter zip and sweatshirt. Both items were placed in cart and purchased. Got an email stating the items were not available due to high demand and offered a 25% discount. The items I wanted were over50% off! I told then to shove the 25% discount in a dark place. I am done with them and will not recommend anybody to do business with them.

ComplaintsBoard
F
6:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods unpaid employee

I finshed working at Dicks Sporting goods on August 1 and it is now almost December and I still have not received my last paycheck. I stopped working due to a move and they have told me on THREE separate occassions that they are mailing a new check. Now my messages to managers go unanswered and I just spent 15 minutes on hold and the manager never took my call. I hope corporate shows more responsibilty in answering my messages, but we'll see. And as a former employee I witnessed many of the issues described below and it was rather upsetting.

Read full review of Dick's Sporting Goods and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
igottouched
Crystal, US
Dec 19, 2011 6:23 pm EST

There was a store manager that unaropriatly touched my "area" and kept staring at my breasts even though i am a man. Oh and he sold me a ### pair of cleats and socks

ComplaintsBoard
D
10:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a new Benelli over/under shotgun. The salesman disassembled and packed the gun in two pieces inside a case then in a box to leave the store. When I took the gun out of the case at home to reassemble I noticed a crack in the wood prior to reassembly. Being that I paid $1000 for the gun I expected it to be in perfect condition. When I called the...

Read full review of Dick's Sporting Goods and 6 comments
ComplaintsBoard
M
11:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods fraudsters and cheaters

I recently purchased a treadmill from Dick's at full price, only for them to deliver me a used floor model, and try to pass it off as new. The delivery men slipped up and told me it was the floor model. They went further to say that this was not the first time this had happened. They refused to take back the used treadmill which had now been set up in my bedroom saying they had other deliveries and no room on their truck. After contacting the store I was told that it was on the receipt to deliver a floor model. I stated that I had a copy of that order and no where on it does it say that, and pointed out that I paid full price. The manager's story then changed to say that the delivery men requested a floor model. It was agreed that for my inconvenience I was to choose another treadmill of my liking in replacement at no extra cost to me. When I went into the store the manager changed his mind and told me he would get fired if he did that and offered me only one other model. When I became upset that they had encouraged me to come to the store under false pretenses, I was told to leave and never come back. They have not sent anyone to pick up their used treadmill and have not returned my money.

Read full review of Dick's Sporting Goods
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
3:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods not honoring coupons

The ***'s sporting goods store in Saginaw mi. Is refusing to honor coupons that were e mailed to it's customers. The manager told me she had no idea where it came form and thaey were not going to accept them. Even thought there was a scannable bar code on it. I explained it was e mailed to me for my rewards card with their company and she told me sorry too many scams out there I will not accept this coupon anyone could have made this. Tried to explain again ti was from their company she said too bad. I explained I was pissed off and would not be shopping there again because I didn't understand at all how they could nat accept a coupon from their company she didn't seem to care. I called the number in the e mail from this coupon and was told they had no idea why the store would not accept it and that they had not heard from anyone else. she said there was nothing she could do about it accept send me another one and she gave me a phone number for her corprate office which of course wasn't open.

Read full review of Dick's Sporting Goods
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
7:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods treated like dirt

Yesterday I went into the Dicks Sporting Goods Store on East Washington Street, and talked to a gentelman in a blue shirt about a pair of Nike shoes that I purchased on 7/19/09. I explained to him that I hardly even wore the shoes, for the most part they had just been in my closet. But I went to put them on a couple of days ago and the inside sole felt strange and uncomfortable. The sole rippled up and no matter how I tried to reinsert it, it didn't feel right. I explained that I didn't keep my receipt or the box as I had no intention of bringing them back. I never expected to have trouble with them. I said I didn't want a refund that I just wanted to bring them in and exchange them.
He told me it would be no problem that they would exchange them for me even though I didn't keep the receipt and to just bring them in.
So the next day (today) I took them back for an exchange. I breifly talked to someone in a green shirt and asked to talk to a sales person with a blue shirt as I understand they take care of problems. So as I was waiting for a blue shirt person to take care of me, I noticed him talking to a lady in a blue shirt. So walked over toward them to explain my situation. As it turns out this lady was a manager and refused to exchange my shoes. She immediately wanted to know the name of the person I talked to the day before. Well how the heck would I know. I didn't ask him. It didn't occur to me that there would be an issue. Well needlees to say I was treated like dirt. This lady made me feel like a liar and a theif. It's not in my nature to get angey or insult anyone in anyway. But I got pissed and told the lady so. I mean I have worked in retail management myself for 30 years and I know you do not treat customers the way this lady treated me.
So I ask for her supervisor's name and number. She gives me the customer service number. I come back home and call it but it is closed. I call around a couple of other Dicks Sporting Goods Store and they said that she should have given me in store credit. That I really didn't have to have my receipt. Well I do question the receipt thing. So I look up the receipt on my credit card purchase and take a copy of it back into the store for the exchange. I see this store manager on her way out and told her I copied it. She seemed to ok with that but still had an attitude and gave a discussed smerk. Well I know I was not so nice because they inconvienced me. To top it off I was sick today so I'm sure I had an attitude as well to be perfectly honest. Anyway there was the nicest little young girl who waited on me after that. So I don't want to complain about her. She was kind and professional like.
But when I went up to customer service to do the exchange, they had to call another manager upfront because they didn't know how to do the exchange. Even he started to question me about what the other manager said and ask me what she said how to handle it. And then turns around and says that he was there when I talked to the lady manager. I asked him "what are you saying, you won't exchange it?" He said he would this time, like he was doing me a favor. I wanted to say my spending a lot of money in there store is doing them the favor. Then he started to tell me for future reference, well I stopped him in mid sentence and said "In the future I will never shop at a Dicks again." I will take my good money elsewhere.
Now I don't want to complain about all Dicks, the one in Nobblesville when I called them said they bend over backwards to make their customers happy and would be glad to exchange them.

I and my family have spent a lot of money in Dicks Sporting goods.
But never again. This was the first time I had ever exchanged anything and I'm just not accustomed to being made to feel like dirt.
This whole situation has caused me so much grief even after I showed proof of purchase.

I'm very disappointed in Dicks Sporting Goods Store.

Read full review of Dick's Sporting Goods and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
max strong
Schaumburg, US
Sep 26, 2009 2:20 pm EDT

A few problems here:
1. You do not have a receipt.
2. The shoes are worn.
3. You admit you had an attitude.
4. Read the back of your receipt. It clearly shows company policy with regards to returns and exchanges.

ComplaintsBoard
I
3:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods refund rip off

I used a coupon at Dick's that said $10 off a $50 purchase. I had one item to return, leaving a subtotal that still was $50 but recieved a lesser amount than the tag price because they prorate items even when the coupon was off a TOTAL purchase! I feel cheated-themanager failed to even try to see a consumers point of view!v

Read full review of Dick's Sporting Goods
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
11:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods false advertising

I wanted to order a Schwinn bike from dickssportinggoods.com. On their home page, they advertise "Sign up and Save! 10% off your next online order. Sign up now". I signed up and received an email that says "Thank you for signing up to receive email offers from dickssportinggoods.com. Shop now and get 10% off your next order." There is no promotion code and further down in the email message is some fine print that says discount will be automatically calculated at checkout. The fine print also lists 30 or so brands that are excluded from the offer but Schwinn is not listed.

I clicked on the email message, as directed to get the discount, put my item in my cart and started the checkout process. No discount was applied. I called the # listed for customer service and was told the discount was not applied because Schwinn is excluded from the offer! I explained that the email I received did not include Schwinn in the list of excluded brands and the response I got was "Well the list I'm looking at says Schwinn is excluded."

I tried responding to the email so they can see that Schwinn is not listed but the email was bounced back and there is no email address listed on the website for customer service. They only offer an online form but I want them to see the email intact.

Read full review of Dick's Sporting Goods and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
thetruthhurts12
Denver, US
May 27, 2012 3:26 pm EDT

Apparently, whoever wrote this comment, needs to go back to school and learn how to read. I am reading the exact "fine print" that this person is reading and it clearly says, IN PLAIN ENGLISH, and I quote: "Offer applies only for standard economy shipping."(...) Which this only applies to ground shipments or anything under 50lbs.(via UPS ground). The fine print also mentions: "Some items cannot be shipped by standard economy ground and therefore does not qualify for discounted shipping offers. Typically excluded items are overweight and oversized." Well, obviously a "Schwinn" exercise bike qualifies as an "Oversized & Overweight" item. (Which is mentioned under the title: FEATURES. In which, if you were to ship this item, obviously you would have to ship it via freight/18-wheeled truck and would have to be picked up at the store. So even though Schwinn isn't listed, it still qualifies as an "oversized/overweight" item. SO YOU HAVE NO CASE!...Just some a**hole who wants to start trouble! My advice to YOU is to invest on a READING COACH...or someone who "break things down" for you, so you can understand things better!

ComplaintsBoard
D
11:51 am EDT

Dick's Sporting Goods No customer service

On Saturday at 11:35am, I went in to buy 2 pair of running shoes. The attendant walked up and asked, "Are ya'll just looking?" I asked the atendant where the youth sizes were and if there were wide widths for adult size Asics. He pointed across the department to the Youth section with,
"They're over there", followed by, "We only have a one wide width. There at is."; pointing at the Widw Width hang tag." He walked away. I asked waht does "bulk" mean on the label? He replied, "They're on the floor. There it is." pointing at the 11 EEEE on the stand. He continued walking away into the back room. He never returned. We picked out 2 choices in the Youth section; however, the size needed was not on the floor. The attendant never returned. 18 mins went by. Standing in the Youth area waiting for the attendant to return from the back room. There was a family of 5 in the athletic section of footware, an adult holding a running shoe from the display looking for someone to get the correct size, and another adult standing im the Women's section, waiting for the attendant. He never came out of the back room. 22 mins went by. I placed my Asics ($85) on the shelf and told my friend we were leaving this ?!%$@#! place. I looked for someone in Apparel for help. No one was anywhere to see. At the front of the store there were 4 checkout operators and at least 3 associates working on a Phillies display. We left and went to the Mall across the street and purchased $145 worth of shoes. Why have a store open on Saturday and not offer customer service? Dick's sucks! At home, I went online to send an email to Dick's to complain. Of course, I found that they do not have access on their site to customer problems/complaints, only online sales. Again Dick's sucks. As a customer, I can get even by taking my money to their competitor who cares about the customer.

Read full review of Dick's Sporting Goods and 6 comments
Hide full review
6 comments
Add a comment
F
F
Fineble
US
Jun 15, 2010 6:43 am EDT

I bought goods today 29 April at Dick's in Frisco, Tx. and my receipt said I could get $10 off on my next over $50 purchase but the site leads me nowehre near the review and we only have 2 days from date of purchase to do this.

V
V
Visefly
US
Apr 05, 2010 8:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It's pretty bad when our hours are severely cut and we no doubt have to perform additional tasks because the store manager brings his kids to work on Sat nights. It almost seems that there is a district policy that allows this that allows this to happen. Let me try that and see what happens.

D
D
Duane berry
Dec 02, 2008 4:26 pm EST

The stupid ladie hung up on me when I ask for the manager What kind of business do you run

N
N
Norunnofun
Lebanon, US
Jan 15, 2014 8:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am an avid runner and need gear from time to time and everytime I need something they dont have it or they have the price jacked up. I have asked to speak to the manager on 2 occasions seperated by over a year of time and each time I requested they stock an item I am willing to buy to from them. Each time I was told that we just sell what they send us. We dont get to make requests of any kind and far as product they stock. At 1st I was angry about this because I am the customer and a good company should listen to what customers need and stock it. But then I realized that this would be the undoing of this bloated place. As of today I will not step foot in that store. I will buy everything from a local running store that appreciates my business or an online resource. I look forward to hearing about their bankruptcy subsequent reorganization and then closure in the future.

G
G
grannygam
Paducah, US
Nov 28, 2010 5:10 pm EST

I agree. They are not helpful at all. A store recently opened in my area and I was interested to see what they carried. After calling the store to see if they had a particular item, they hung up on me. I thought it was a bad connection, but when I tried to call them again, a different person answered the phone, and like last time, I got hung up on again. I thought about taking my business elsewhere, but I absolutely had to go to this store, because others were not open. Upon entering the store, I did not get a single hello, and every employee looked at me like I was stealing things. I swear it looked like they were going to go to the gun section and grab as many as they could for protection. I never would have thought a 70 year old woman could look so dangerous, and be so disrespected by the younger people. I don't know what is wrong with these people. I'm just pleased that the store name has what it carries. Dicks. All they need to do is open an "a-holes" next door and they will be even more gay.

Z
Z
zzzsfdsdfasdf
asdfasdf, US
Nov 28, 2010 2:29 am EST

So you're crying about a computer glitch which is in no way the store you shopped at's fault? [censor]. Cry about it.

ComplaintsBoard
V
5:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods Don't shop there

The customer service at ***'s is horrible... It derives from the fact that the left hand does not know what the right hand is doing... I had to go through 2 lines just to return an item...

The greeters at the front told me to stand in a certain line, then the people at the counter told me to go to the back of the line... And when I complained, I got snide comments in return... In addition, the item I returned (apparel) had hidden stains all over it...

If you want quality sporting goods (for a cheaper price than ***'s), I suggest you shop online!

Read full review of Dick's Sporting Goods and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
H
H
Helpful_Soul
Somewhere, US
Aug 31, 2010 8:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

montemike72,

you should be ashamed of yourself for saying things like that. As a employee myself for 3 years store #264 Melbourne Florida I understand it can get frustrating but that's customer service and honestly if you don't like it find another job that's all I have to say.
Cause yes its aggrivating to walk into a dressing room to find piles of clothes across the seat, floor, and hanging from the bars
Or picking up balls across the floor many times from kids playing with them in team sports
Picking up all the merchandise that was knocked down from someone hanging from the basket ball rim causing it to fall over
Filling out accident reports from someone who turned on the treadmills to high speed and ran and jumped onto it just to fall flat on their face and get mad at us.
Opening one of the display tents to find someone had pooped in one and used a shirt of the rack to wipe the residue from there behind (YES that actually happened)
PIcking up half eaten food from shelves and empty cups
Knocking on a dressing door and nobody answers when you unlock it to find someone in it or on one occasion it happened to be a couple having sex

So yes it can be frustrating but it's a JOB! So now instead of being completely negitive about it think about this

This story touches my heart I will always remember this customer for the rest of my life.
A woman came in very scared looking for sports bras, and I took the time to help her locate and try on certain ones. She was a breast cancer survivor and had lots of swelling and brusing from the chemo and surgery. We finally located one style but only had one pair. I took the time to check and call every store in the district and stores out of state to have them transferred over. I got them all in and called her in, she needed help getting her shirt back on cause the pain was so back she could barely lift her arms. She felt that I treated her as if she was the most important person in the world that nothing else mattered. She became a regular customer and a friend and come to find out she was also in a bad situation with domestic violence in her home. I assisted her and finding a safe haven to escape to with her son. Now everytime I see her she has the biggest smile on her face and she is glowing with relief and happiness. She is now free and clear of cancer but she touched my heart, helping her those days finding the right bra to help relieve her pain was the best feeling ever.

Treat customers as a person a individual and not has someone who walked into your building and you will be treated with respect as well and it will change there outlook and experience with the store.
Seeing a smile on someone's face when they come in looking for a certain item and only having a vague description and you locating it for them and watching there face light up is the best part about working for dicks sporting goods.

That's customer service its like that anywhere you go you are paid to help customers to assist them in locating what they need being professional about it and making the customer feel that your not trying to just make the sale your there to help them find what they need.

So again I say if you don't like it find a different job for I have been working for them since 2007 and doing customer service for 8 years at other jobs as well and love everything about it.

M
M
montemike72
Olathe, US
Jun 10, 2010 10:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

im not sure which dicks sporting goods you were shopping at, since you seem unable to be literate in posting that info, but i work for the leawood kansas store #408, and can tell you this, our customer service, is # 1, so stop your crying, ive seen what all you good customers do to a retailer, you tear up the packaging, then ask that we return it, what do you think we are supposed to do with it ?, you take a tent and go camping with it, then you return it, full of twinkie wrappers, pop cans, used condoms, ect, should we charge you rent for using it ?, we get clothes back with stains on them, reeking of sweat, we are not your personal cleaning service, we pick up your discarded cups, food packaging and dirty tissues, and we do it all with a smile on our faces, i work in the bike department, i have people come in and demand that i help them 1st, forget all the people that came in before them, i try to help them all with a smile on my face, ive seen first hand how you good customers treat the cashiers, you ought to be ashamed of yourselves, but i know you are not, YOU are selfish, the world is all about you, you, you, so next time you come in, please leave your dirty diapers, in the changing rooms, for all to smell, and the lowly 8.00 per hour to clean up after you and be your personal maid,

R
R
RangerJen
carbondale, US
Nov 30, 2009 8:38 am EST

I agree! I represent a not-for-profit organization and had to exchange some items we had received a grant for. The management was absolutely rude and hateful to me! I will NEVER shop there and will tell everyone I know to pay a bit more and go to the locally owned sporting goods store were the customer service can't be beat.

W
W
Wasted money
Waxahachie, US
Mar 27, 2009 4:41 pm EDT

I rewarded my son with a new bike from Dick's. After being in the store for an hour and a half waiting on someone to help us, We were finally able to sign tons of paperwork and go home. Within 2 days stuff was breaking off the bike. When the brake handle snapped off in his hand I returned it to the store. I had bought the warranty and the bike was not even 3 weeks old. I was told the bike tech wouldn't be there until 5pm. (I went on a saturday) I left the bike there and was told I would be contacted with info on how long they would need to keep the bike. The more I thought about it the more uneasy I felt about the $200 bike. I called and told them I wanted to exchange the bike for a better brand. I was told they have a no return and no exchange policy on bikes. I will never buy from them again and hope this help someone else make a better decision than I did. Now my sons reward for his good behavior has turned into heart ache for him. He is scared to ride it, afraid something else will break on it.

M
M
mark
salina, US
Jan 03, 2009 10:36 am EST

Got a christmas gift from out of state, a pair of gloves from Dicks. But they were for the same hand! Obviously not usable. So, I took them to local Dicks to exchange. Since they were sold out of this type and I had no receipt (it was a gift), they would not refund or exchange for something of equal value. And my experience with the help, including manager, was awful. This store does not give a damn about customers and I will never buy anything from them.

ComplaintsBoard
V
4:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods terrible experience

The nightmare began when I foolishly decided to purchase a bicycle for my girlfriend's birthday from www.Dickssportinggoods.com on April 16, nearly three weeks prior to her birthday party on May 2. A reasonable amount of time for handling, shipping and assembly, I thought.

I was very wrong.

The troubles began when I attempted to use the "Bill-me-later" option on your website, lured by 90 days of free interest. I had used "Bill-me-later" only a few weeks earlier to buy myself a bicycle from another sporting goods site, so I figured it would be convenient to use it again. However, this was not the case - The purchase was declined immediately, with absolutely no reason given from Dick's web site. After calling Dick's and speaking to a customer support representative who seemed to care little about his job and even less about my issues with my purchase, your rep promptly distanced himself from the issue and told me to talk to Bill-me-later directly.

After working with Bill-me-later for a number of days (with absolutely no help from Dick's), we finally got the issue resolved and the order went through. The issue was with Dick's website, which was down for some reason and prevented the order from going through. Regardless, I finally got the confirmation email from Dick's on April 23, a full 6 days after initializing the transaction.

The bicycle and all of my other ordered goodies arrived on-time a week later, around April 30. This was great, as I had plenty of time to assemble my girlfriend's bike before she got into town that weekend.

Except...the boxes that my merchandise was shipped in were nearly destroyed. The box that held my girlfriend's helmet was ripped apart and partially crushed, but fortunately the helmet was intact. Not so much for the bicycle box and it's contents, which each apparently received the same fate. The large bicycle box (which cost me around $25 for shipping!) was completely ripped open, with large gashes torn into all sides of it. There is no excuse for shipping something in this condition, especially when an object inside has so many small parts that could have fallen out.

The bicycle itself was in terrible condition. The decorative stickers were applied wrinkled and crooked, and the rubber on the handles, as well as the paint, was scuffed and marked. The pre-installed gear-shifter sat crooked on the right handlebar, totally misalligned from the rubber handgrip. The whole thing looked like it was put together using slave labor.

It also looked incredibly cheap, like a trinket from a gumball machine. This wasn't the most expensive bike available, but if I was looking for bargain basement prices and quality I would have bought a used bicycle. I expect a new product that I buy to at least look new!

All of this would have been tolerable if the bicycle had come with a seat, which it did NOT. I now had a partially assembled bike for my girlfriend's birthday with no safe way to ride it.

Upon calling Dick's Customer Service, they once again distanced themselves from the situation by suggesting I call the manufacturer, Huffy. Dick's made it clear to me that their "brick-and-mortar" locations have nothing to do with www.dickssportinggoods.com, and in fact don't even carry many of the same products, nor do they support them.

The Dick's Customer Service reps that I spoke to were completely uninterested in the fact that I made my purchase through THEM, not Huffy, and not only were they unwilling to check to see if they had another bicycle that they could quickly send me, they wanted nothing to do with calling Huffy, something that they felt was apparently was my job. Nice punishment for doing business with Dick's. They were gracious enough to give me the customer support number for Huffy. This saved me five seconds on the internet, compared to the hours of time I had already spent attempting to complete this tiring transaction with them.

The actual bicycle seat finally came about a week later. I was excited, thanks to Huffy's responsive product support. The seat matched the bike and looked decent compared to all of the other flaws and scuffs that were present from the moment I opened the box. A little tweaking here and there and some boyfriend TLC would have been just what the bike needed, except...the shipped seat post was the wrong size.

Nearly a month later and I STILL did not have the complete product that I had originally ordered from Dick's. Fortunately I was able to borrow a seat and seat-post from my father that fit the bike, so my girlfriend was able to ride the bicycle, but it still looked like a mismatched, used bike made of spare parts, and my father was now out of a bicycle seat.

I called Huffy directly (by this point it was apparent that Dick's has no interest in helping me or standing by it's products or customers) and Huffy promptly sent me out a new seat post for the second time. It arrived just last week.

Here it is, June 4th - over a month and a half after initializing this transaction with Dick's Sporting Goods, and my girlfriend STILL has not seen her completed birthday present. She will be back in town on June 21st, where she will finally get to ride her completed bicycle. By the time she does, it will have taken two full months of embarrassment, frustration, anger and an INCREDIBLE amount of wasted time to get to this point. This was her first birthday with me as her boyfriend, and due to these issues I was unable to give her a gift even worth using. This is unacceptable.

My experience with www.dickssportinggoods.com and Dick's Sporting Goods in general has been absolutely horrendous. I don't understand why I would ever do business with these companies ever again.

Read full review of Dick's Sporting Goods
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
7:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dick's Sporting Goods Return policy

I bought a Mountain Bike for my sons birthday. First of all the purchase transaction itself was made unnecessarily difficult. I waited 30 minutes for them to inspect the bike, and filled out more paperwork than I have to buy a car. A few hours later when I went to give the bike to my son, I discovered that one of the tires was flat. Some inspection! Happy Birthday son, heres your bike you cant ride. I tried filling the tire but by the next morning the tire was flat again.

Two days later when I tried to return the bike, the store manager refused to exchange or refund the bike even though I had the receipt. When I insisted that I receive a new bike or refund, I was told company policy would not allow him to do that. I pointed out the posted refund policy that promises refunds with receipts. I was told they had the right to limit or refuse a refund regardless. The best they would do for me is put a new tube in the tire. No matter how much I insisted I did not trust the quality of that bike, they simply refused to refund my money. I was excited to see this store come into our area just a few months ago. I would not buy a golf tee from that store now.

Read full review of Dick's Sporting Goods and 38 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
38 comments
Add a comment
J
J
JA-NoDicks
US
Jan 22, 2017 11:50 am EST

I was going to buy a piece of fitness equipment. They brought it up to the register, and I asked if we could open it to make sure there was no damage (Box looked like it had been previously opened). They said if it was opened it would NOT be returnable. What king of BS is that. Needless to say - I did not purchase. No Dick's for me, that is horrible policy. Dick's is a joke - BUYER BEWARE

A
A
Aligrey
US
Dec 01, 2012 8:39 am EST

I have a complaint against store 272 Manager Dicks Sporting Goods@ Bricktown NJ and Rep Matt in the gun dept. We went in to buy a Remington 700 308, we were the first of 15 people there at midnight for Black Friday, waited 3 hrs and he told us that system was down and he would call us once system comes up, and further told us that we would get same price, but turns out he knew he was more than wrong, and had us fill out state paperwork also.

We went home to nap and wait for the call since we already filled out papers. This was the first time we ever shopped at there store for Black Friday. We waited until 10 am and my husband went back to the store to see what’s up. New reps on duty said that Matt was a rookie and didn’t know what he was doing and that the policy does not allow this.

All it would have took was a courtesy call within that 10 hour span to tell us they made a big mistake. Instead they let it ride.

Now manager is stating that he will not do anything about this.

Manager is now stating that its too bad so sad, like nothing happened. There were a few of us they did this too. They said this to 5 of us in the store they said this too.

I have no choice but to return all my items I bought and go elsewhere after wasting all my time with them. And it does not end here, I will continue to complain. I posted a complaint on company’s facebook and sent inquiries to there investor relations. Sent news tip to you and all NJ resources I have. It was too blatant of a mistake with no courtesy of a call. Its not the item we cared about it’s the time we wasted with them and no good faith was given in return.

Q
Q
Qiloke
US
Sep 04, 2012 5:30 am EDT

I think it is absolutely ridiculous how horrible you consumers are to representatives dickssportinggoods.com. The people who answer the phone calls are just doing their jobs. They did not lose your package, they did not ship you the incorrect package, and they certainly did not write the rules on why certain items can not be discounted. Learn some respect. How would you like it if someone called you up at your job and yelled at you for something you had nothing to do with.

M
M
Mewine
US
Mar 09, 2010 7:33 pm EST

When I entered the store 2 females were talking about the weekend and ignored all customers who came in. When I made it to the fishing area I finally flagged down a guy for a question. He in turn told me to ask the man down the isle for help. I finally found BOB for help as his knowledge was great. At checkout I gave the cashier a 10$ coupon if I spent more than 50$. She then gave it back and said my total to be $48.42. I looked at reciept to only find out the coupon was not taken off. Apparently after mind reading I was $1.58 short. Had the cashier said this instead of just giving the coupon back to me I would have purchased additions product to bring the total up to $50. This was an experience I will not forget.

E
E
Ember
US
Jul 27, 2016 3:02 am EDT

My husband and I had a great purchasing experience at Dicks sporting Goods this am, purchasing fishing equipment, and got a rewards card. At that time we were told to access this website and fill our a survey on our visit and we would be able to print out a $10.00 coupon. I did access the site, but was unable to fine the survey, much less the coupon. A double shame, since our clerk was excellent and we were pleased with the purchase. Can you give me any assistance.

M
M
Mikass
US
Jul 27, 2016 3:02 am EDT

I too searched for the survey to save $10 and was not able to find any survey, our customer service we received was awful at the lafayette, in store, we had to special order football cleats and the boy who helped us acted like we was just wasting his time, not friendly at all and the cashier had no idea how to check out a special order and I was told I only had to pay 1/2 when I ordered and the other half when it came in but when I went to check out I had to pay for all of it.

N
N
Niebare
US
Jul 27, 2016 3:01 am EDT

I went to purchase two tennis raquets at dicks sporting goods in chattanooga tn and learned they did not offer a stringing service for the raquets they sold. I did not make the purchase and this is hard to understand! After getting home i made a phone call to dicks to ask if the had certain treadmill in stock, waited on hold for over 8 minutes.

I never see senior managers (over age 30) in the store and wonder if this lack of mature leadership could be the reason of what i have experienced as poor customer service. In this economy this store in chattanooga should provide a stringing service this is a big tennis town. ALSO ANSWER THE PHONE IN A TIMELY MANNER.

IM DONE AND WILL NOT SPEND ANY HOLIDAY MONEY WITH DICKS.

Much needed compititon for this store is needed may bee they would then buckle down. A lost customer.

Y
Y
yell
US
Jul 26, 2016 7:16 am EDT

I was in area of cinn. ohio and seen a dickssporting goods store decided to stop in look for scope for grandson went in store first mistake looked for associate for help after finding one mistake#2 taking at least 7 min to find one too busy talking to another clerk for a date waited on me bought scope no box no paperwork no discount just a brief thanks and back to his date he is trying to get set worst service I have ever got will never go this store AGAIN !

A
A
Adam W.
US
Jul 26, 2016 6:48 am EDT

I was in Dick's Sporting Goods in your Danvers MA location on 11/18/2011. Your store plays ESPN over the radio. I was outraged to hear a full interview with a person from Syracuse University who described in detail his molestation experience as a child. There are many children in this store and this is not appropriate for them to be listening to.

Why can't you play music like a normal store?

W
W
WendyPete
US
Mar 16, 2016 1:03 pm EDT

OMG I'm FURIOUS this is so deceitful! They would not except my sons mountain bike back in though it had not ever been rode on ! It is not on their receipt they say as soon as it leaves the store it's considered a used! No where is this posted in their store on the receipt this is pure deceit! No other store does this somebody needs to do something about it ! I cannot see how they are able to get away with this!

A
A
Amy821us
Grafton, US
Jun 20, 2021 9:01 am EDT
Replying to comment of WendyPete

I’m out the money I spent as well on a mountain bike! Had I known you couldn’t return a new unused item I would’ve never bought it to begin with! What [censored]ty customer service! Even if you purchase a new bike from Walmart they allow returns

ComplaintsBoard
A
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am currently working at Dicks Sporting Goods. I would like to complain about one of the managers there. His name is Dave Endres. The reason why I'm complaining about him is because, I don't think he's following the procedures well as a Manager. There are some days that he comes in late while the workers are outside of the building waiting for him to...

Read full review of Dick's Sporting Goods and 2 comments
ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was in Dicks on Friday 12/22 and tried to buy a .22 for my 14 yr old son. The employee Jim did not allow me to buy it, although i am an active duty Military officer with an out of state residence. He stated i needed proof of indiana residence with in the last 90 days. Although the handy dandy dicks handbook nor the ATF for annotated that. It only stated i...

Read full review of Dick's Sporting Goods and 1 comment
ComplaintsBoard
L
12:00 am EST

Dick's Sporting Goods Total customer ignorance!

I set up a 'Wish List' on Dick's Sporting Goods website, supplying my real e-mail address but making a point of un-checking the boxes that would sign up for what amounts to spam. I then printed out the wishlist and went to the brick-and-mortar store in Christiana, Delaware to look for the items that I found online. This has prompted two complaints regarding this company and their business practices.

Complaint 1: This has to do with the online version of the business. Even though I specifically UN-checked the opt-in boxes, I *still* ended up on their e-mail list. So, I tried to unsubscribe. At the bottom of each e-mail is a link to click to unsubscribe. Clicking on this link takes you to a webpage that states you have been removed from the list but that it will take two weeks to fully process. I did this no less than five times in that two week period. After two weeks passed, I called "Customer Service" and spoke with a real, live person who said that it would take two weeks. I waited *another* two weeks, again clicking the unsubscribe link multiple times, and called "Customer Service" a second time. The rep who answered stated that she would remove me herself. I then asked for the phone number and/or e-mail address of the Information Technologies department, but was told the only way that I could contact them is through an online form. The rep suggested that I double check my "account" to verify that the boxes are unchecked (they are). While I was there, I changed my e-mail address to a ficticious one. In response to that, I got a confirmation e-mail that my address had been changed and it was sent to my real address! I then found the Helpdesk form on the website and filled it out, but received an automated reply to call "Customer Service". This morning, I received yet another piece of spam. I did receive a response to the online form, but one must change the subject of the e-mail in order for a real, live human being to read it. For those who need it, send an e-mail to [protected]@dickssportinggoods.com and put "Customer Service Follow Up." in the subject.

Complaint 2: This one involves the brick-and-mortar store. Armed with my wishlist printout, I walked into the local store in search of two pairs of shoes. Neither brand was carried in the store let alone the specific model. I picked out two different pairs, one costing $80 and the other costing $120, and proceeded to wait in a conspicuous spot for the attention of a sales person. Apparently this was the day that half of the high school soccer team needed new cleats, and both sales persons were busy. One would think that the manager would discover this and send more people over to help being that there were no visible customers in the rest of the store. Not. I stood there for a full twenty minutes being ignored. I put the shoes back, never to return again.

After these two experiences, I will never shop at Dick's Sporting Goods again and I will warn all of my friends to avoid doing so as well. I got MUCH better service from www.shoebuy.com who had both the brand *and* the model I wanted and delivered them to my door in less than one week.

Leigh

Location: Online as well as Christiana, Delaware

Read full review of Dick's Sporting Goods and 11 comments
Hide full review
11 comments
Add a comment
M
M
Marie Barbero
US
Jul 22, 2023 10:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Your website page for returning online items has been down for a few days.

G
G
Gurchetan Singh
US
Jul 01, 2023 8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Store manager is so rude not even talk properly.

He think he own the property.

R
R
robyoung7366
US
Sep 03, 2022 1:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Both bottles containing 3000 bb's were in delivery box opened & dumped out. Pellet gun & holster were included and fine as ordered.

J
J
Jannic BENEAT
Valencia de Alcántara 10500 Spain, ES
Aug 17, 2022 12:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello,

I´m sick and tired of my mail box being inundated daily by adverts/offers from Dick´s Sporting Goods. I live across the pond and I´m not interested. For Data Protection Laws I can´t contact their Customer Service via internet. I´m at the end of my tether. Please do s´thing!

Thank you

R
R
Rygg
Davenport, US
Aug 06, 2022 8:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just saw a commercial featuring Nike and other slave labor products from slave labor countries that they are putting on their shelves. If the civil war was really about slavery, this would not occur. Buying these products from these slave nations only keeps the slavery alive. Disgusting.

T
T
56thde
US
Sep 05, 2018 9:21 pm EDT

I chose to shop at Dick's for tennis shoes because I had an internet coupon for $10 off $50 purchase . When presented at register was denied . Cashier asked 'someone', who I don't know or what said. I wouldn't have shopped without coupon . There wasn't any explanation or apology. What happened to satisfying customer ?

S
S
Sara129
US
Sep 04, 2018 1:03 am EDT

There was a cashier named Rebecca working this evening when I went in to turn something with a friend of mine. She was very unpleasant, very rude, and rolled her eyes at my friend when she was explaining what she wanted to return.

P
P
Patriot 50
US
Aug 20, 2018 9:39 pm EDT

Dicks Sporting Goods - Your decision to stop selling firearms in Florida announced today is a liberal sell out.

I have destroyed my Dicks Credit card and will take my business to your competitors.

You liberals will learn NOT to threaten the patriots of this republic, one dollar of profit at a time.

L
L
Luke MR
US
Aug 20, 2018 7:20 pm EDT

Upon returning a mouthguard which didn't fit quite right, Jodie at the McHenry location was incredibly demeaning and rude. I was unaware this was an unreturnable item, and would have gladly been told just that without an extremely offensive attitude. This employee made me feel belittled and has shaken my loyalty to Dicks Sporting Goods.

S
S
Seething!
Barrington, US
Jul 03, 2009 8:58 pm EDT

I will never spend a dime at Dicks! I went to test a product I saw on Dicks website, drove the 20 miles to find out it is only offered online! Nothing on Dicks website made me think it wouldn't physically exist at a store. I was told by the manager that I should have called first! Talk about lame! Then I searched the store 3 times trying to find my boys who happened to be putting in a side room. When a clerk asked me if I needed help and I told him I couldn't find my kids, his unconcerned reply was, "I don't do domestics." There's plenty of decent sporting goods stores out there, please don't shop at Dicks!

Dick's Sporting Goods Reviews 0

Looks like Dick's Sporting Goods has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Dick's Sporting Goods, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Dick's Sporting Goods

Dick's Sporting Goods is a retailer offering a wide range of sports equipment, apparel, and footwear. They cater to various athletic and outdoor activities, providing gear for team sports, fitness, camping, fishing, and more. The company also offers services like bike assembly and custom golf club fittings.
How to file a complaint about Dick's Sporting Goods?

Here is a comprehensive guide on how to file a complaint against Dick's Sporting Goods on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Dick's Sporting Goods in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow each step carefully to effectively file your complaint against Dick's Sporting Goods on ComplaintsBoard.com.

Overview of Dick's Sporting Goods complaint handling

Dick's Sporting Goods reviews first appeared on Complaints Board on Nov 6, 2006. The latest review Nishiki kids mountain bike was posted on May 13, 2024. The latest complaint discrimination was resolved on Dec 07, 2012. Dick's Sporting Goods has an average consumer rating of 2 stars from 191 reviews. Dick's Sporting Goods has resolved 35 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dick's Sporting Goods Contacts

  2. Dick's Sporting Goods phone numbers
    +1 (877) 846-9997
    +1 (877) 846-9997
    Click up if you have successfully reached Dick's Sporting Goods by calling +1 (877) 846-9997 phone number 0 0 users reported that they have successfully reached Dick's Sporting Goods by calling +1 (877) 846-9997 phone number Click down if you have unsuccessfully reached Dick's Sporting Goods by calling +1 (877) 846-9997 phone number 0 0 users reported that they have UNsuccessfully reached Dick's Sporting Goods by calling +1 (877) 846-9997 phone number
    Customer Service
    +1 (866) 677-4771
    +1 (866) 677-4771
    Click up if you have successfully reached Dick's Sporting Goods by calling +1 (866) 677-4771 phone number 0 0 users reported that they have successfully reached Dick's Sporting Goods by calling +1 (866) 677-4771 phone number Click down if you have unsuccessfully reached Dick's Sporting Goods by calling +1 (866) 677-4771 phone number 0 0 users reported that they have UNsuccessfully reached Dick's Sporting Goods by calling +1 (866) 677-4771 phone number
    Customer Service
  3. Dick's Sporting Goods emails
  4. Dick's Sporting Goods address
    345 Court St., Coraopolis, Pennsylvania, 15108, United States
  5. Dick's Sporting Goods social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2024
Dick's Sporting Goods Category
Dick's Sporting Goods is ranked 1 among 41 companies in the Sporting Goods category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.