Menu
Denny's Customer Service Phone, Email, Contacts

Denny's
reviews & complaints

www.dennys.com
www.dennys.com

Learn how the rating is calculated

1.6 241 Reviews

Denny's Complaints Summary

34 Resolved
204 Unresolved
Our verdict: With Denny's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Denny's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Denny's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Denny's reviews & complaints 241

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Denny's reviews & complaints

ComplaintsBoard
C
9:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's lack of service

On March 15 at 1;30 am I called to get a takeout order. But after 30 min. I decided to go to the restaurant an as we stood there my daughter called the restaurnt to try to get someone to answer or take my order. No one came to help us so well we stood there my daughter called an ordered from the other Dennys . Thank you Dennys on North 27th street. Carol from Billings Mt

Read full review of Denny's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
5:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's bad food, bad service

As we were on our way to California, we stopped in to have some supper. As we walked in I could tell it was a bad idea. No one was there to seat us, so we seated ourselves. We sta there for 10 min no one ever came to our table. I got up and got us some menu's. Another 10 mins waiting for someone to come and take our order. A total of 20 min sitting there! Finally someone comes and takes our order. Another 1 hour and 15 min goes by still no food. We are ready to walk out. My husbands' coke glass is empty and no one ever offers to fills it, even when they are walking by. How hard is it to ask someone if they would like a refill? Finally here comes our order. I can tell as my husbad gets his, he is not going to like it. He had nachos and the chips were burnt and soggy. They were disgusting! I thought my husband was going to throw it on the floor. I tasted it and wanted to spit it out, it was that bad. he told the waitress to take it away quick and she did do that right. At this time as I have my food neither one of us have silverware. As we were waiting, the waitress swept up around us, HELLO ? some people have asthma, thought I was going to choke. She brings me ranch for my chicken but we still have no silverware. I get up and go get some myself. I finally stopped the manager and told her about these so called "chips" she said sometimes they have to subsitute so I am thinking they cut up a torilla and bake, more like burnt it. It was disgusting! I know my son has done the same thing with torillas and that is what it looked like. The manager talked him into something else which was much better and faster free of charge. They took off that meal. When we got up to pay for the meal manager asked us how the meal was and we told him and then he had the nerve if we would like to put a tip on the card. I was floored, lol I said out fast NOOOOO, no way, no how. I have eaten in some that had some places pretty bad and service but this one is at the top of the list.

Read full review of Denny's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Lanon Johnson
Lynwood, US
Mar 08, 2010 7:33 pm EST

My mom was at Denny's her and my little brother, and as they were getting ready to leave, she transferred her lemonade to a (to go) cup and as she was drinking from it she saw a bug in her cup and she wanted to file a complaint/law suit but wants to know what necessary steps she needs to take to get this done, as she has witnesses, pictures, and it should be on the Denny's surveillance tape. Do you know what she should do now?And do you think a lawsuit is necessary?

Company: Denny's
Location: 635 S. Vermont Los Angeles, CA 90005
Date: 3/8/2017
Time: 10:42:21am (Might be minutes off)
Witnesses: Not voicing until further notice
Evidence: http://s976.photobucket.com/albums/ae241/LJVEVO/

View 0 more photos
ComplaintsBoard
M
3:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's bad food

I visited Denny's Restaurant on White Lane in Bakersfield, CA. I ordered a dish that was a Tortilla with hamburger and cheese on it. When it came the hamburger was black as if it had been saved for sometime and not eatable. I returned it to the server and told her I wanted something else and she made sure she took off the price of the first order and charged me for the second. I don't know what your customer relations are but most of the time the meal should have been free. I also have a relative who frequents this same store and he said it is terrible food any more. I suggest you look into it.

Read full review of Denny's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Jan 22, 2011 4:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I really have to disagree that it's standard practice to make the entire meal (the bad one and the replacement) free. You essentially received two meals, one that was determined to be bad by you, and the business gave you that one for free. You received a second meal which I am guessing was okay, and it's typical that you had to pay for that one. Usually the only time they comp both meals is when something about the first meal poses a health risk (hair in the food, too raw) or other circumanstances (big mess up by waiter).

But it is a Denny's. The reason why it is so cheap is because they do not have gourmet food.

ComplaintsBoard
D
1:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's terrible service

I visited Denny's around 7:30pm, by 8:20 our food had not arrived yet. (1 burger, 1 grilled cheese, 1 chicken taco) The tables around us seemed to be getting their meals no problem. At no point after recieving our drinks did the waitress come to the table to check on us or apologize to us for the wait. The restaurant was not very busy to excuse that. I asked for a manager and complained about the wait. Her only condolence was that I didnt have to pay for the drinks and could leave. We asked about taking the food home if it was almost done, we were told it wasnt cooked yet. I have never had such horrible service and have the manager not do/say anything about it to help the situation and restore faith in the establishment. I honestly do not see myself returning to this location.

Read full review of Denny's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Anna M
Ocotillo, US
Dec 29, 2010 1:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

After my son's high school graduation (here in El Centro, Southern California), we took him and our friends, and his friends to our local Denny's. They had Mexican music blaring (I mean blaring to the point where you could not hear anyone talking, even next to you). They have a bar/ club area attached to this restaurant and had a Mexican stand-up comedian. In between his act, he would play Mexican music. Nothing wrong with that, except it was so incredibly loud. The water in the glasses on the table was vibrating! No kidding! And the employees, including the manager liked the music so much they had it purposefully blaring throughout the whole restaurant. It was giving me a horrific migraine. And even after complaining and asking for the music to be turned down, all they did was turn it up higher. And all of the employees, including the manager kept grinning back at us, enjoying the fact that we were miserable. Then the food was wrong, the drink orders came out wrong as well. But considering the fact that no one, even the employees could hear over the music, I guess that was to be expected. We left not even half way through the meal, unable to stand being there anymore. I was sick all of the next day from the migraine, one of my worst ever. I emailed Denny's and complained, but have never heard back about if anything was done about their employee's rudeness and lack of manners. This is the way it is nowadays, it seems. No one cares about doing their job, so they all do it half-assed or not at all. They just don't seem to care. To say the least, we have not set foot back in Denny's, and have absolutely no intention of ever going back.

L
L
Lormarie
San Diego, US
Dec 29, 2010 12:49 am EST

We went to Denny's. They served two tables that came 20 minutes after us and than they made the wrong food and forgot 2 side dishes. The waiter was the manager. This was in San Marcos, CA

ComplaintsBoard
G
3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Denny's restaraunt not clean

i worked at dennys for one week, i couldnt beleave how dirty the place was. the kitchen, diningroom, bathroom. everywhere you look, there was old food n dirt piled up, the fridges always leaking, and nobody does anything about it, instead of the employees cleaning the place up, well every 10 min the cooks out having a smoke, then us servers had to go and look for the cooks to start cooking the orders. then theres the managers, ive met maybe 4 of them, one time i was looking for one of the male managers because i needed beer, and i found him outside kissing a young girl ythat was just in the restaruant. i think that thr health department should go in there to check the place out and get new staff in there. ones that want to work, when i worked there in just that one week, i was the only one that ever picked up a rag and wiped down seats, shelves, etc. i was aproached a number of times to put my cloth down n just sit and relax, i also overheard one of the managers tell other employee if the meat expires, dont wory about, just change the date on the packageing, and they dealing with chicken here and all kinds of meats, somebody is going to get really sick, if havent already but not reported it. ithe week i worked there for, i never ate one thing, nothing good, even when the plates comes out to be served, ive saw them stay in window for at least 10 min while co workers are talking and then customers get cold foof and then they complain, . gets alot of complaints on ghow the food was coming out of kitchen but nothing was ever done about it, i think there is a serious issue here, thank you

Read full review of Denny's
Update by gerritsen
Aug 30, 2010 4:05 pm EDT

i have contacted health department. just warning the public what its like there. google dennys and read thr comments

Hide full review
ComplaintsBoard
L
8:53 am EDT

Denny's you took off the breaded fish off the menu and put on tilapia which people do not like

Love your new $2, $4, $6 and $8 and I loved the $2 burger as I had gastric bypass surgery and only have a 2 ounce stomach [where as a typical person has a 48 ounce stomach] and you took it off the menu. You took off the breaded fish off the menu and put on Tilapia which people dont like. Your breakfasts are delicious and I always get the $2 bisquit and gravy with an egg but you need to expand your dinner menu. You even took the baked potato off the menu. Add a nice hot dog sandwich, pork chop dinner, and more low calorie meals.

Read full review of Denny's and 1 comment
Hide full review
1 comment
Add a comment
C
C
Cavalier
Naperville, US
Jun 11, 2010 6:34 am EDT

OMG, you had gastric bypass surgery and you want Denny's to add hotdogs, porkchops and fried fish to their menu?! Here's an idea for you next surgery - LOBOTOMY!

ComplaintsBoard
R
5:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's discrimation

I went into our local Dennys and was asked by the manager upon entering " if I was the Gay Guy " I said "excuse me". She said" oh nevermind go have a seat".After I sat down the managr ( Crystal Adkin ) came to my table and said in a very loud voice" Aren't you the Gay guy I kicked out 3 weeks ago".I was SHOCKED.I assured her I was not.She shook her head and proceded to approch the patron in the restraunt and point and laugh at me.I was so upset I couldn't move, not to mention embarressed. I spoke with the manager today who refuses to address this incident.I am allapled.THIS IS SO WRONG ! I am boycotting Denny's.

Respectfully,

Rob

Read full review of Denny's and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
J
J
jahn1234567
johnstown, US
Mar 13, 2011 5:34 am EDT

the gay guy? are you serious i woulda called the fukin cops and filed a discrimination report and sued the [censor] outta them those fukers i wuda said yeah im the fukin gay guy [censor] pay me!

hottrucker
hottrucker
Johnson City, US
Jan 06, 2010 1:01 pm EST

i would be allapled if this happened to me too.

S
S
Straker95
Anytown, US
Jan 01, 2010 8:05 pm EST

It isn't a classy joint so you probably shouldn't be surprised if it employs idiots. Can't expect Rocket Scientists to manage a Dennys. Just go somewhere else.

timduncan86
timduncan86
Indianapolis, US
Jan 01, 2010 6:24 pm EST

You really need to contact the district manager for the location. There is no excuse for that kind of behavior.

ComplaintsBoard
S
2:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's non serive of food because of a service animal

My friend and daughter and myself, went into denny's in ct. Now because I have seizures I wear a medical id tag and have a service animal and he was wearing the required id. I also carry the state laws which agree with the ada laws which I also carry with me at all times. Now the manager at denny's not only would not look at the laws. He threw us out. This was also my daughters b-day and were we there to celebrate it. Now this dog is not a big dog. It is not a german sherpard, golden retervier or dogs you would expect to see as a service animal. He is a small dog and weighs about 12 pounds. He is there doing me a service he is there because he warns me of on coming seizures and has been on the money 100%. If I was by myself without my dog I would not know and would not be able to alert someone what would be going on.
I think all business need to be updated on the laws concerning service animals and that if they do not abide by them that the police can step in. Oh and yes I did talk to police and I was told that they could not make them service me, because this was a privately owned company. Well if this is a privately owned company then police should not support privately owned companies when they get robbed and let these companies take care of investigating themselves with they get rob or have problems. And not expect the police to get involved. I have taken my dog to the emergency room with me, doctors offices with, blood drawing stations with me so if all these places allow this animal into their office without questioning me then why do I get so much problems with business. By the way I was in walmart and for the longest time I had a problem with walmart and when I finally took it the manager and was walking out the door with the manager behind me and kids at the approximate ages of 6 and 7 said to their mother, hey mom that's a service dog and that we were taught in school we can't approach him because he is working. That made me stop and talk to the children and explain to them what my condition was and what he actually did for me. Talk about egg on that managers face. If children know what a service animal is and can identify them then why can't adults. And I have more children that can identify him as a service animal then adults and I spend more time educationing children in stores and their parents. Because talking to store owners and resturants owners it goes on deaf ears. So maybe writing an article on here might get the word out and help other people with the same problem. And the next time I am refused service I am going to start taking action until I am heard loud and clear. This is my first step. I am tired of not being able to leave my house without being with an adult who knows me. I would like to be able to do things on my own with my dog at myside. And to be fair to resturants I don't mind being seated away from everyone I actually perfer it.

Read full review of Denny's and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
rainwalker644
Barrington, US
May 01, 2012 9:17 am EDT

First of all I did not reply for you.Other people read these complaints everyday. This is where they get information, and do research, and by reading all the comments, people become informed. Sorry you are such a bitter person, you have no reason to be so nasty, but you are a poster child for Women's right to chose. You don't know me, or anything about me, so what is your problem beside being dis-honest, and telling untruths about a company. You must be from New York.

S
S
service animal lover
Felton, US
May 01, 2012 4:46 am EDT

You must be very lonely to go around looking for posts that are three years old. Even I forgot about this until I got a reply that said that someone replied to my post. Why should I have to put a sign on the dog. I had all the paper work and even children as young as six or seven know about service dogs from school. Apparently you do not know how to read because I clearly stated that it was an obvious service dog. You must be one of these adults who are not as bright as these children. Get the media involved. I don't like bring public attention to myself. You may like it but I don't.

Anyways I was not being honest about the real reason I was kicked out. The real reason I was kicked out of the restaurant was because my daughter was misbehaving and I was swearing at her. Not because of my service dog. I only used that as an excuse. Also dummy where did I say that the problem with the Walmart was to do with my service dog. It was with the way disciplined my daughter for misbehaving.

R
R
rainwalker644
Barrington, US
May 01, 2012 4:28 am EDT

Next time this happens, get the Media involved. Companies hate negative press. My uncle is blind (diabetic), and has a service dog, you should get a jacket made that has "service dog working" on it. Oh! and have it put in two languages, English, and Spanish our second language.

ComplaintsBoard
E
4:02 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's lack of service/poor service

my husband, brother in law and I went for brunch at the Denny's on Pacific avenue in Everett today... the server showed a definite lack of talent when it came to service... We had to wait for sevice, ask for coffee, and then wait for our brunch... it came, cold.. half the order was not there.. the jam/muffins. and cream for the coffee was not on the table and we had to wait for it to be brought long after the entree was served..
I had to flag her down in order to get a refill of coffee which had not been offered..truly one of the least appetizing meals we have endured, and very poor service... ... there were two other tables of two people each seated, perhaps that was too much for the poor girl .

Read full review of Denny's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
11:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's evil, law-breaking hypocrites

Well, while the previous post was a bit harsh, I think that automatically shunning all of the denny's is a little messed up. The one around where i'm at is wonderful, while one in the town where I attended school a year ago was... Well, not that great. The point is that you can't tell people that all denny's are toxic. It depends on who runs it and what kind of city you're in (More specifically, what kind of people work at the health department responsible for keeping tabs).

Read full review of Denny's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
tlgarner
anderson, US
Apr 25, 2011 7:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Going over your managers head makes them mad and they will fire you, as my store manager has done. but I did hire a lawyer. good luck to you

J
J
John Baxtred
Oakland, US
Dec 12, 2009 10:30 am EST

Here is a law firm that would love to help with the case mentioned in your ComplaintsBoard.com post: www.scalaw.com, or [protected]. A great group of lawyers!

ComplaintsBoard
C
6:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's disrespectful manager

The indian manager at dennys was so disrespectful to me and my children, we go there all the time and never had a problem untill they hired her. My children were talking quietly with my mother who is 86 years old and she came over and yelled at them in front of everybody in the restaurant. They werent even load. After that she constantly stared at our table and gave us nasty looks. Also she was nasty to the waitresses and they didnt seem to be doing anything wrong. She should leave her problems at home and stop bringing her attitude with her to work to take out on other people. My family and I will not be returning to that restuarant untill we know she no longer works there, she should value her job being jobs are scarce at the moment and learn to treat others with respect. I believe her name is mona

Read full review of Denny's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
10:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's food was horrible

Denny's advertises breakfast 24/7. Well, that was NOT the case this passed weekend. We wanted to have breakfast about 11:30am this passed Saturday in Glens Falls, NY. The waitress told us they ran out of hash browns when we placed our order and asked us if breakfast potatoes would be alright. We said breakfast potatoes would be fine. Then, after a very long wait, our food finally came out. However, the waitress said they also ran out of the potatoes and therefore, substituted with terrible, greasy french fries. We never had such a horrible breakfast. The bacon and sausage links were under cooked too, so, we couldn't even finish our food. It completely turned our stomachs.

Read full review of Denny's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
6:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's customer service cold food

We got our food, it was cold, the waitress was rude and when my friend amanda got up to pay a host named heidi liturally threw her money at her and swore at her. so she had to pick her money off the floor. I had nothing to with this and i was rudely told by, i think the manager that i was no longer welcome at Denny's even though I had done nothing wrong. The worst part about it is I complained to Jim the Manager the next day who promised to look into the issue, , he never got back to me, they were closed for remodeling, so i called back when they reopened and proceeded to be blown off by Tim Finley another manager. I am outraged and I will complain about this untill i get some compansation, , possibly sue for harassment.in addition to that the order of fries my friend amanda ordered not were cold but it was barely half an order.

Read full review of Denny's and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
K
K
KimLaLa
Ramona, US
Jul 16, 2012 10:01 pm EDT

I doubt you will ever get compensation so you should probably just let it go and don't eat out ever again.

U
U
uhhino
Scranton, US
Sep 21, 2009 11:35 pm EDT

this is bull****
there is no way
1. someone treated you like this
2. if you simply said "excuse me this is cold" they would not have acted like this
you have got to have done something to provoce this

and btw
not every white person is rasist
sometimes...you're just annoying to wait on

K
K
kebunsha
Rockford, US
Sep 01, 2009 7:02 am EDT

Its an epidemic. I was severely racially harrassment by a Hispanic waitress who hated whites and African-Americans. It was witnessed, she pretty much admitted it was as I said it was and they put her right back to work on tables. I complained to manager politely the next day and when we met the assistant night manger, Mr Johnsn he was rude and condescending. Our table was pretty much ignored after that and he even said he would retailiate for us making a complaint to the general manager. After an hour we are loiterers. In spite of the fact we all order grand slam breakfasts. We are no smucks. None of us our drunkards.

Denny's corporate did their own in house investigation and just blew us off. They have be exposed. Feel free to email me. This sounds a lot like my own experience I had at the Rockford, IL Sandy Hollow Denny's on August 13, 2009.

Kevin
kebunsha@aol.com

ComplaintsBoard
V
12:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Denny's - racism

On 6/19/09 at 8:00am I entered this Denny's by the airport in Jacksonville. We were sat in waitress Terry's section. She seemed upset that we were sat in her section. My wife and I are African American. Terry did not greet us but made a point of walking to the person who sat us to let her know it was not her turn to take a table. After about 7 minutes, we...

Read full review of Denny's and 5 comments
ComplaintsBoard
N
9:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's fornicating

i was in last weekend morning with my family enjoying a nice breakfast; i stepped outside for a cigarrete and saw my waitress n her co-worker walking to the back to hotel laquinta. and to think i believe her when she apologized she had to run and asked us pay our ticket so she could go.

Read full review of Denny's and 10 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
10 comments
Add a comment
J
J
jahn1234567
johnstown, US
Mar 13, 2011 5:24 am EDT

it was the worst service in a long time the lady tottally forgot ### and when i needed a soda she was like right away and then walked into the back and came out and walked past me like 4 times and still didnt get the fukin thing cuz the coffee was crap and i was eating pancakes and soda now it was really horrible my friend still talks about it cuz i tried to warn him that they suk but he wanted to go anyway i dont know how the're still there with redlobster right therre and they have the best service and ihop next door they have the best pankakes i cant see them lasting much longer unless they totally change up really now a days people just wont spend thier money there again its that simple

K
K
Kulbbab
, US
Aug 30, 2011 5:20 pm EDT

The dennys in our area never have french dressing for their salads! why?

AerosmithandQueen
AerosmithandQueen
Port Elgin, CA
Aug 30, 2011 5:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Maybe some other person likes it more than you...

C
C
complofff56
, US
Apr 23, 2011 12:05 pm EDT

Ugh -_- way to many things to say about this horrible post..

M
M
mrsquigles
North Platte, US
Jul 09, 2009 10:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

No effin' way! Is this the story of how Jigga became a daddy?!

E
E
EAZY
, US
Jul 09, 2009 10:11 pm EDT

Go Philly! Read my comment about Craig's money.

E
E
EAZY
, US
Jul 09, 2009 10:05 pm EDT

You should have taken your family and followed her into the room. Maybe then you would have a legitimate complaint to post on this website. Then again maybe you would be the subject of her complaint.

I
I
itsatimeout
, US
Jul 06, 2009 2:06 pm EDT

You are a dumbazz! Maybe the waitress has a job there at the hotel! Maybe she lives there! Oh, I know, maybe its none of your freakin' business!

binder
binder
, US
Jul 06, 2009 5:12 am EDT

You're a nosey little effer aren't you? What is your complaint; the waitress had sex after her shift?
Mind your business; it's not like she was "fornicating" IN Denny's. This may come as a shock to you, but other people DO have sex ya know. Don't be such a prude.

S
S
Sheeyah
, US
Jul 05, 2009 9:56 pm EDT

Well, maybe she was really horny.

ComplaintsBoard
L
6:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's failure to reply to complaint

Here is a letter I sent to both the store manager and submitted via the Denny's main website.

No response whatsoever. Nothing, nada, zip...

I guess they just don't care about one persons business.

Jason Fulton DM
Store 6923-RREMC
Bartow, Fl.

I had returned from an extended overseas business trip yesterday. Unable to sleep at 4am, I decided to go to the Denny’s in Bartow, Fl. for breakfast, a cup of coffee, and spend a little time to catch up with the local newspaper.

I arrived shortly after 4am. There was a group of about six folks in their early 20’s seated next to the entrance. The gentleman that seated me, (server 00374/Curtis) placed me one table away from the group. There were two other adults my age, mid 50’s, two tables away. There were no other patrons at this time.

Curtis immediately took my order and went to the kitchen. It took me about seven seconds to realize I didn’t need to be seated next to this group who was obviously intoxicated. The language encompassed all the commonly recognized reproductive organs, the kicking of others ###, and fashion comments concerning the attire of one young female person who was seated in the group. (I believe her first name was ‘###’ and/or ‘dumb cuxx’)

The server found me at my newly self-seated location opposite of the crowd, who was still quite loud. The server apologized for the crowd being loud. I told him I don’t mind them being loud and having fun, it was just some very inappropriate breakfast conversation that I needed to get away from.

My meal had arrived, and so had two new patrons, gentlemen in their 30’s. They immediately recognized the obnoxious group and self seated on the opposite side of the restaurant. Four other men had also arrived two minutes later, same age group. They appeared to be stopping for breakfast before a Sunday morning fishing event. They too immediately recognized the intoxicated group, ignored the directions of the waiter, and self-seated on the opposite side of the restaurant.

The breakfast was too disturbing to be enjoyed. (Check # 4112 Tbl# 21 G: 1 04/05/09 4:34AM) I was unable to read the paper while I cringed at the loud outbursts of foul language. One member of your service staff, a young lady with brunette hair, (name unknown) was more than polite and pleasant to the group. She routinely engaged them verbally and was quite aware of their behavior.

My problem is this:

You can not have it both ways with your customers. You will cater either to the drunks, or to the reasonable adults. The couple in front of me left early. As they departed, the waiter dropped my bill on my table. I was never offered a coffee refill, which was okay. I had no intention of staying any longer as the atmosphere was simply too uncomfortable. The service staff was aware of the social conflict. The newly arrived men had mentioned it to the staff as well.

Your staff had decided to continue service to the rude intoxicated group. It was a choice on behalf of your restaurant. It would appear that your place of business places value on this class of service and patronage. My patronage is obviously of lesser value, and not sought after as evidenced by these decisions.

To the best of my knowledge, refusing service to rude, obnoxious, and vulgar drunks, is not actionable within the confines of any discrimination definitions for restaurant service.

It is therefore, your choice.

Whereas I, the customer, also have a choice.

Regards,

Larry Annen
Address and ph # deleted

Read full review of Denny's and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
B
B
Bennyrose
Clearwater, US
Feb 01, 2012 6:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I went to Denny's in Largo, fl after entering we were seated and ordered our food.After taking our order the waitress laid down the check before bringing our food.We paid even through they haven't brought our food yet since she laid it down.After we paid the service stopped she never refilled our drinks and only came back one time to being the food she laid it down and began walking away .We asked for more drinks which she never brought .We ate are our food and she never came back to the table .We tried to find her but had no idea where she went and the other waitress weren't helping either as they irgoned us when we tried to talk them .Awful Service .We talked to the manger who just said o ok and irgoned us .Dont eat at Denny's it's awful.

W
W
William McGlothlin
El Paso, US
Feb 02, 2011 8:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I want personally thank the El Paso, Texas Dennys Restaurant located at Montwo0d and George Dieter. Them opening during the frigid storm and power outage was most spectacular; with greatest service possible. Norma (Manaager) along with Jesus (Great), Linda (Super), and all together, provided the best service under the condition. They were overwhelmed with large numbers coming in to get just a hot cup of coffee, and/or foods. I only know, they will receive some complaints. a word of gratitude and thanks should also be received by their District Manager. Great job everyone.

J
J
Jack M. High
El Paso, US
Jan 12, 2011 1:13 am EST

I have been going to the same Dennys in El Paso, TX, on corner of Montwood and George Dieter for many years. In all my years, I have never seen so much bickering, backstabbing, bias, nepotism, and unfriendly remarks in all this time. It gets to the point where even the customers as I that have been going there are not received friendly, and are given unfriendly treatment in some type of response. I must say that still, there are a very small handfull that still present friendly and professional service for the rest...

R
R
rockywhit
orlando, US
Mar 13, 2010 3:51 am EST

I am a dennys late night server. I work in Orlando an# been doing late night for em two years. You have to understand for late night that's where we make our Money on late night. It's because of those drunks is what keeps it open 24 hrs. And its better for them to be here sobering up then on the road. But if dennys kicked em out for being drunk then there would be. No money. Yea they should watch there mouth though I do agree

J
J
justlistening
Reston, US
Jul 14, 2009 8:18 am EDT

Hmmm, would I rather lose one customer or six?

timduncan86
timduncan86
Indianapolis, US
Jul 13, 2009 3:33 pm EDT

True, Bretsky, but it still would have to be annoying and that kind of behavior isn't necessary.

B
B
bretsky
Ballwin, US
Jun 05, 2009 11:30 pm EDT

wow, who would have ever thought that a bunch of drunks would be at denny's at 4am?

ComplaintsBoard
K
9:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's poor serivece, dirty dishes and racism

First of all, our waiter was not friendly. He was condescending. He did not greet us with a friendly hello. He just sat us down at the table.

For the first time at a Denny's I had to ask for a child's menu for my 8 year old son. Not long after two more parties came in consisting of all whites. He was very very friendly. One group sat behind us. They did not have to ask for a child's menu for their daughter. Then my son noticed this little girl had one of their color sheets and crayons. I had to ask for a sheet and crayons for my son too. Before some other racist get on here with the excuses, I'll give one out 1). Maybe it was an overisight, he didn't do it intentionally... Yeah, right!

At any rate, the dishes were dirty also.

This post is not for anybody to play Devil's Advocate and debate. This post is for those who like a clean and pleasant dining experience, DO NOT eat at the Denny's in Palm Coast!

Read full review of Denny's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
diner932
Orlando, US
Aug 06, 2014 9:12 pm EDT

What's a "White"?

F
F
Frank
, US
May 17, 2009 9:22 am EDT

Why do you people always have to play the race card?

ComplaintsBoard
S
11:11 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's no help from them!

I'm really upset now that Denney's would not even help pay to replace teeth (cost of over $5000.00) but now can give out "free breakfast day"! Their bathroom floor was wet and son slipped. Had to replace front teeth. Tried to contact Madera branch and only got hope he feels better. What would have happened if he didn't go to the hospital himself, would I also have to pay for the ambulance? I'm sure the free breakfasts were a whole lot more than a few teeth. I'll be paying for years because of them!

Read full review of Denny's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
2:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Denny's - poor service/cleanliness

What a horrible experience. It took them over an hour to take our order(we were the only customers there.) The food was not edible and cost $58 for 4 people.(2 of them children.) The 2 waitresses were awful they used foul language.They were OBVIOUSLY on some type of drug.One had HUGE black eye, the other a ciggarette hanging out of her mouth INSIDE the...

Read full review of Denny's and 4 comments
ComplaintsBoard
V
11:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Denny's poor business practice

I'm a mother of a young man who works for Denny's Restaurant in Cranberry Twp. Pa. I think that something should be done with that place, they give my son a schedule & he goes in on time & they will only work him maybe 1 hr. in a 4 to 5 hr. shift then send him home. We live about 12 hr. away. if they think I can get there in 5 min. they are sadly mistaken. They know before he comes in if they are going to need him. I think they should have some consideration for there workers. Considering gas prices, mileage & time it takes to get there. They hired my son back in March of 2008 knowing he is handy capped & now they have hired non-handy cap people & they get to work their whole shift but not my son. If this is the policy of Denny's I feel everyone should boycot this place.

Read full review of Denny's and 28 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
28 comments
Add a comment
L
L
Lauren Dix
, US
Jan 29, 2024 2:57 am EST

I think its sad when you go out to eat and you have to leave your coat on while you eat because the heat still hasnt been fixed children are bringing in blankets so they wont frezze and waitress are bringing space heaters from home but it doesnt help GET THE HEAT FIXED gunbarrelcity tx its been broken even last winter

D
D
David Wassell
Harwick, US
Dec 09, 2023 2:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Eat breakfast today and been sick since terrible place in Harmarville pa.

D
D
Dr.kracer
North miami beach,fl, US
Nov 20, 2023 2:27 am EST

Would like to talk to Regional Manager

Reference store #7455

In North Miami Beach Florida.

Tofay at approx.01.35am ET

TERRIBLE SERVICE

DISSTESPECTFULL PERSONNEL

TERRIBLE MANAGER,

YOUBWANT MORE,PLEASE CALL ME.

Dr.Kracer

US Veteran

[protected]

Thank you,hope you care and somebody will call.

A
A
Abo Lgab
, US
Sep 30, 2023 6:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Merritt island Fl. Waited 30 min. On meal.

Gebrayell@gmail.com

[protected] Gabriel

9/17/23

9:30 am

I waited 30 min before I was served. This is UNACCEPTABLE!

B
B
Brenda Moss
, US
Sep 30, 2023 6:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Extremely poor wait sraff. Dirty tables. Waitress with body ordor. Waitress never checked back if food was okay or if needed refills. When went to check out didn't even know where sat and she was our Waitress. Very poor service all the way around.

S
S
Steve Bilbr
, US
Sep 24, 2023 12:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

the waittress never refilled my coffe and she never came by the table the whole time i was eating. the waittress name was natallia c ,dennys restaurant 7807

order number is 420591 ,table 60

S
S
S. D. Fair
, US
Sep 12, 2023 7:39 am EDT

Disappointed that your establishments deney blacks service. I am outraged! When is this going to stop? This is wrong on so many levels and you call the police? 5201 Granit Road. Discrimination is wrong

D
D
Dulce Heredia
, US
Aug 07, 2023 5:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Food was not ready on time of pick up order 8:30am, then the server kept bad talking about online orders. We want to be refunded since we never received our food but they said to deal with it online. This whole establishment needs help in Ontario Oregon.

K
K
klong
lilly, US
Jul 22, 2023 5:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed an online order on 6/24/2023 at Fredericksburg, VA. I was given an order number and they took my money. The location isn't even open. i cannot get my money back. i have called so many times and i am really frustrated. I called the 800 number today and now they are saying they are closed. this is insane

A
A
Annoyedfoodie
Kissimmee, US
Jun 03, 2023 10:39 pm EDT

Made a purchase and asked for a water cup to go. Tried to charge me for a full beverage. Host was rude when I asked again for a to go cup after believing she mia heard me the first time.

Denny's Customer Reviews Overview

Denny's is a popular American diner chain that has been serving customers for over 60 years. The restaurant is known for its all-day breakfast menu, as well as its classic American comfort food options. Overall, Denny's has received positive reviews from customers, with many praising the restaurant for its affordable prices, friendly service, and tasty food.

One of the most commonly praised aspects of Denny's is its breakfast menu. Customers appreciate the fact that they can order breakfast items at any time of day, and many have raved about the quality of the food. Dishes like the Grand Slam breakfast and the pancakes are particularly popular.

In addition to its breakfast offerings, Denny's also serves a variety of other classic American dishes, such as burgers, sandwiches, and salads. Customers have generally been pleased with the quality of these items as well, with many noting that the portions are generous and the prices are reasonable.

Another aspect of Denny's that customers appreciate is the friendly and attentive service. Many reviewers have noted that the staff members are welcoming and accommodating, and that they go out of their way to ensure that customers have a positive experience.

Overall, Denny's is a solid choice for anyone looking for affordable, tasty American comfort food. With its all-day breakfast menu, friendly service, and classic dishes, it's no wonder that this restaurant has earned a loyal following over the years.

Denny's In-depth Review

Overall Rating: I would give Denny's a solid 4 out of 5 stars for its overall experience.

Menu Variety and Quality: Denny's offers a wide variety of options on its menu, from classic breakfast dishes to hearty burgers and sandwiches. The quality of the food is consistently good, with generous portions and flavorful ingredients.

Pricing and Value for Money: Denny's provides great value for money, with affordable prices for its menu items. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Denny's is friendly and attentive. The staff is knowledgeable about the menu and is always ready to assist with any special requests or dietary accommodations.

Ambiance and Atmosphere: Denny's has a casual and comfortable atmosphere, perfect for a relaxed meal with friends or family. The restaurant is often bustling with activity, creating a lively ambiance.

Cleanliness and Hygiene: Denny's maintains a high standard of cleanliness and hygiene. The dining area and restrooms are regularly cleaned, ensuring a pleasant and sanitary dining experience.

Accessibility and Location: Denny's is conveniently located in various locations, making it easily accessible for customers. The restaurants are often situated near major highways or in busy areas, making it a convenient stop for travelers.

Online Ordering and Delivery: Denny's offers online ordering and delivery services, making it convenient for customers who prefer to enjoy their meals at home. The online platform is user-friendly and allows for easy customization of orders.

Special Offers and Promotions: Denny's frequently offers special promotions and discounts, such as daily specials or limited-time menu items. These offers provide customers with the opportunity to try new dishes at a discounted price.

Dietary Options and Accommodations: Denny's offers a range of dietary options and accommodations, including vegetarian and gluten-free choices. The menu clearly indicates these options, making it easy for customers with specific dietary needs to find suitable dishes.

Social Responsibility and Sustainability: Denny's demonstrates social responsibility by actively participating in community initiatives and supporting charitable organizations. The restaurant also takes steps towards sustainability by implementing eco-friendly practices, such as using biodegradable packaging.

Loyalty Program and Rewards: Denny's offers a loyalty program that rewards customers with exclusive discounts and promotions. By signing up for the program, customers can earn points for every purchase and enjoy special perks.

Waiting Time and Reservations: Denny's generally has a short waiting time, especially during off-peak hours. While reservations are not typically required, they are recommended for larger groups or during busy periods.

Payment Options: Denny's accepts various payment options, including cash, credit cards, and mobile payment methods. This provides customers with flexibility and convenience when settling their bills.

Parking Facilities: Denny's typically has ample parking facilities available, either in the form of a dedicated parking lot or nearby street parking. This makes it convenient for customers to find parking when visiting the restaurant.

Wi-Fi Availability: Denny's offers free Wi-Fi for customers, allowing them to stay connected while enjoying their meals. The Wi-Fi connection is generally reliable and provides a decent internet speed.

Special Events and Catering Services: Denny's offers catering services for special events, such as birthdays or corporate gatherings. The restaurant can accommodate large groups and provides a variety of menu options to suit different preferences.

Business Hours and Availability: Denny's has extended business hours, with many locations open 24 hours a day. This makes it a convenient choice for late-night dining or early morning breakfast.

Staff Friendliness and Knowledge: The staff at Denny's is friendly, welcoming, and knowledgeable about the menu. They are always ready to provide recommendations or answer any questions customers may have.

Overall Experience and Recommendation: My overall experience at Denny's has been consistently positive. The combination of delicious food, friendly service, and affordable prices makes it a great choice for a casual dining experience. I would highly recommend giving Denny's a try!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Denny's customer service

Phone numbers

+1 (800) 733-6697 +1 (682) 348-5018 More phone numbers

Website

www.dennys.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Denny's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Denny's Customer Service. Initial Denny's complaints should be directed to their team directly. You can find contact details for Denny's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Denny's. Discuss the issues you have had with Denny's and work with their customer service team to find a resolution.