Delta Air Lines review: selling companion/buddy passes 112

1/3/11 sent letter to Delta with concern for a charge of &85. for a carry-on bag that the Delta Check In Person said was to large. This charge was we were leaving Geneva Switzerland, I did not have any problems departing out of Chicago O'Hara. The carry-on measured the correct size which is required by FAA & was not over packed. The Delta Check in Person was firm & would not go along with placing the bag in the carry-on bag checker.

1/26/11 received a reply from Delta, Case #2405996 - Mr. Harley stated that he was sorry, but was unable to assist as to many concerns come across there desk each day. I am not impressed with Delta's Customer Service nor the response received. Additional training is needed for your Delta Check In people at the European side of your business. Delta customers need to be treated the same weather you are in the US state or traveling abroad. It appears you have two standards, please get on board & run the company as one unit.

My wife and I had the worst customer service from delta airlines.After my wife was forced to purchase a second ticket of $1600 before being allowed to board the flight to Ghana. My wife bought the ticket online to Ghana around November.We drove from Worcester, ma for about 4hrs to JFK only to be told ,she can't board the flight because she did not have her credit which was used to purchase the ticket on her. Me and my wife explained to the person on the counter that we forgot the card at home, she called her supervisor and she repeated the same thing to us. We contacted the credit card company to confirm the owner of the credit card company on the phone to speak to the supervisor which she refused. The credit card company was on the phone willing to do anything to help us confirm the owner. we received gross disrespect and even they called the airport police to remove us from the terminal. after explaining to the police this issue, the police found out it wise for the supervisor to find another way for us to prove the ownership of the credit card. I am so disappoint with this airline that i will not recommend this to any of my friend and family.

I had plans to travel with DELTA to Ghana next year but because of this incident, i will not use delta and i will make sure this poor customer service is made known to as many people as possible and also post this other website for the way DELTA AIRLINE treated us today... THIS IS THE WORST AIRLINE SERVICE I HAVE EVER HAD IN MY LIFE. I WILL NEVER EVER FLY WITH DELTA AGAIN... THANK YOU

Michael M.

Monday morning I tried to make travel plans with Delta. I entered all the necessary information and it would not accept my 3 digit code on the back of my card. I typed it in again, still would not accept it. I never use my bank card for such things, but really wanted to get the reservation done. I used my bank card, it would not accept that code. One more time, not accepted. So, now my cell rings and it is my bank saying my account is overdrawn. Looking at my account, Delta charged my account three times for a ticket that never went through. That is not the bad part. The bad part is that I immediately called Delta and after I was switched around to three different departments and waited for 1 and 1/2 hours, gave them all the information requested, they said they faxed over information to my bank saying the funds were accidentally taken. In fact they just wanted to get me off the phone. Nothing was done. I called them back several times to get the run around and rude behavior from customer service. It is now Wednesday and still they have not taken care of this. They say there is nothing they can do. The bank will not release the funds and Delta will not send the required fax. They are rude, and not helpful. I am shocked that they can get away with treating people in such a way. I am sure they believe there is very little an individual can do. I am certainly going to write to DOT and give names. I hate being taken advantage of. I will never use their airlines again for personal or for all the travel I arrange for my office.

My wife and I make up to 5 transatlantic flights per year from the UK. We generally used to fly with Delta and were reasonably happy with them, until:-
There were no seats for us on our booked reservation from Atlanta to Orlando. We were given a nights accommodation in Atlanta plus a generous supply of airmiles each. Up to now, OK.
We went to use the miles to book flights in Manchester UK and had to do so through Air France desk. Their sales guy seemed a little confused, kept us waiting for about an hour which caused car park penalty. He told us we could only use small amount of airmiles against each flight. We were concerned about date we had to use them by. He told us that the date quoted meant that we had to book by then rather than fly by then. Turned out he was wrong. We lost our airmiles. Complained. Was told nothing could be done. My wife then decided that was it with Delta because she was so upset with them. I however booked one more flight with Delta but generally then flew with another airline.

My one flight generated airmiles which I tried to spend last year (flowers for my caretaker in Orlando). Delta system would not allow me because I live in UK.
Made several complaints. Eventually advised to change address to my USA address. Did this, by which time airmiles were significantly devalued. Unable to buy flowers. Airmiles now obsolete. Called Delta. They didn't seem to care. Now neither of us will use Delta.

We are travel agents. Florida specialists. Delta are losing out big time by their indifference to our complaints. Prior to that we were quite happy with them.

on July 4 2010 we had a return flight fromTLV toDTW our flight was suppose to leave at midnight around 4AM the told us that there was something wrong with the plane and hat to get back they put us up in a hotel for a few hours and then back to the airport leaving raround 10PM after a couple of hours we had to get off and wait hntil the next day for all this trouble they gave us some vouchers that we had to us before zJuly 2011, so we decided to take a cruise to Alaska, we made reservation and after one hour with the agent they told us that she had to write these tickets manually, after another hour o n the phone they said there would be some tax and if we wanted those tickets written by an agent we had to pay $25. per tkt I decided to write them myself and gave the my cc to pay for the tax but I did not get a confirmation. This morning I called and they told me that they did not have any information about my reservations and that the cc was no good.I asked for a supervisor and he told me the he would waive the $25, but in the middle we got disconnected and I had to start from scratch again, I spend 3 hours on the computer yeterday and 2 hours on the telephone today, Finally i got, my tkets but i would not recommend Delta as a carrier it is worst than Northwestand it is certainly not worth the aggravation. Thank you R. Najer

Web site to make my reservation. I selected my flight numbers and pricing. I put in my credit card and clicked submit, the price changed. It went up. I went back to select another time, got to my credit card, hit submit, the price changed. I called the 1-800 number and talked to Devon. OH he was sorry but there was still some reservations with the same price but longer lay overs. I said I'll take it. He stayed with me till I got to the credit card and submit---the price changed. I ask him why he did not hold the price for me while I keyed in the credit card number? He was sorry, now he decides to hold the higher price for me and put in the information. The first "times" I had requested were still showing available but with a price $70.00 higher, so the time was not "sold out" like they tried to tell me when I emailed to complain. I think this practice should be against the law. The airlines knows they have us right where they want us.

Delta has without question the worst customer service I have ever experienced from ANY COMPANY EVER. They left us stranded in St Louis because the plane arrived late. We therefore missed the last shuttle to our final destination. After spending over an hour on the phone with an Arabic-English speaking ###, I finally spoke to a supervisor who acted like he could care less about the situation they put us in. They wouldn't pay for a rent a car or a hotel to make up for the inconvenience. What ever you do, when travelling DON NOT FLY DELTA. FIND ANOTHER AIRLINE. You have been warned.

I used Skymiles for a recent trip to Europe. Two Business class tickets at 250, 000 miles each. This is the maximum allocation of miles you can pay for an award ticket. Halfway through my trip a family member died and I was forced to change my return flight home. What I learned afterwards is that Delta's change process is to cancel the entire flight and then rebook you. When they did so they rebooked me in Coach class, a lower class. When I returned home I realized that they hadn't adjusted my Skymiles account to reflect the downgrade in cabin class. The difference between Business class and Coach class was 250, 000 vs. 100, 000 miles. Significant difference in number of miles! I contacted customer service and they told me that once you book with your miles you will not be reimbursed/adjusted if you end up in a different class. I'm still in shock. Medallion Members Beware!

I walked up to the curb side check in and the man that was helping kept repeating that tips were not included in my total cost. Which would have been fine to say it once but over and over? Then he wouldn't give me my ticket or baggage claim ticket until I tipped him! Blackmail is not the way to get returning customers!

SIR, I HAVE RECEIVED THE EMAIL FROM career@deltaairways.co.cc TO SUBMIT THE ANSWER OF QUESTIONARIES SEND BY THEM. I SEND THE ANSWER AND RECEIVED THE CONTRACT DOCUMENT TO SIGN AND SEND. BUT I AM WAITING FOR A PHONE CONTACT. IS THE NAME OF THE HR MANAGER, Dr.NEWTON RAY... AND THE GIVEN NO IS NOT RESPONDING. AS I AM A V.POOR PERSON SO I WANT TO KOW THE FACT AND TRUTH. THIS IS MY KIND REQUEST TO U IF YOU PLEASE SEND ME THE DETAILS ABOUT IT TO
rengs3535@gmail.com

After delayed flight from SFO caused rebooking to a later flight to Duluth, my checked bag did not arrive in Duluth despite a nearly 2 hour lay over.

I was told the bag was still in Minneapolis and would arrive on the first flight at 11 am the next morning, it did not, nor did it arrive on the next 3 successive opportunities and I was then told it would not arrive until 9 pm that night because "that's how Minneapolis operates"

Customer Service was non responsive and unable to contact a manager directly to look into the problem.

When asked why it kept missing the flights I was told they may have 'weight restrictions', really?, at some point isn't the airline responsible to be able to have a plane that can meet it's capacity needs? Moreover, apparently I was being told my bag was a second class citizen to others in the "raffle" as to what bags were put on the regional carrier.

Customer service was inept and impotent to solve the problem and no more valuable than the web site that never changed the status.

To say Delta Minneapolis operations management and those "hardworking" baghandlers were incompetent in performing this basic service is beyond an understatement

I fly over 100K miles a year with American and United and while they have their issues from time to time I have never seen an airline with employees less interested and empowered to solve a problem than delta.

On a series of flights from Manchester UK/Amsterdam NL/Detroit USA/ Las Vegas USA my baggage was lost. Delta insist that you physically send them the claim forms and accompanying documents. This I did on 6th April 2010. Delta (very conveniently) say they never received them. I emailed scanned copies of the documents, and after several weeks of acknowledging receipt of my e-mail, I was told they cannot accept emailed claims. Eventually I sent a third set of copies by DHL Courier, which they cannot deny receiving.

They are now only starting the processing of my claim, 10 weeks after the incident and say it will take 10 – 12 weeks to process, by which time my bag will have been missing for 22 weeks!

I need the baggage and its contents replacing and cannot afford to wait another 3 months.

Used Delta Airlines recently for return flight to Sac., Ca. All 3 pieces of our lugguge was severely damaged, our (used on only 1 other trip) soft bag with wheels had 1 wheel completely ripped off and my son had to hand carry a 50 lb. bag. Told 'you can file, but it will be denied.' We went all over Europe and have had the 2 other hard case bags for 10 plus yrs., almost no wear on them, but Delta had them dented, big gashes, scratched up, etc. Most likely happened in Atlanta, Georgia, with plane changes. Will not ever use Delta again as there is no excuse for destroying property.

I am too upset over the treatment by Delta agents over a recent flight change due to a recent death in the family which changed a prepaid and prescheduled flight. The return leg of the originally scheduled flight ended up being paid for 3 times because of the uninformed agents who forgot to explain the procedure, gave us misinformation and the heartless agents/supervisors down the line who just couldn't help...even though it was their employee who had given out the wrong information. We have avoided Delta for years because every flight has some problem but this one takes the cake. I could have sent my son to Europe and back for less than what I spent from New York to Tampa and Nashville back to New York. Would you believe $1600? I would take a Greyhound bus before I ever flew Delta again...and they wonder why they have problems? I pity the poor people who live in Atlanta and have very few choices. JLM - Tampa Bay Never Delta Again..EVER

Delta offered a $50 American Express Card for a Spring 2011 travel. My husband and I registered for the promotion and completed the travel according to the promotion rules. We were to have received the gifts cards by June 2011. I have called and spoken to numerous customer service agents assuring me that we had qualified for the promotion and the gifts cards have been delayed. It is now September 1, 2011, and still no gift cards. The Delta agents continue to tell me that the matter is being looked into. I believe that Delta has no intention of honoring these promotions and hopes that their patrons will forget about them.

SIR, I HAVE RECEIVED THE EMAIL FROM career@deltaairways.co.cc TO SUBMIT THE ANSWER OF QUESTIONARIES SEND BY THEM. I SENT THE ANSWER AND RECEIVED THE CONTRACT DOCUMENTS TO SIGN AND SEND. TODAY I DID SIGN AND SENT THEM TO THE NAME OF THE HR MANAGER, Dr.NEWTON RAYTODAY STILL I HAVE DOUBT SO ... WANT TO KOW THE FACT AND TRUTH. THIS IS MY KIND REQUEST TO U IF YOU PLEASE SEND ME THE DETAILS ABOUT IT TO kannabose@gmail.com

I flew from New York to Shanghai. I was told that my luggage couldn't be checked in because I arrived 55 min before the flight supposed departure time. The flight was actually delayed 2.30 hours. On that day they didn't accept my luggage to be checked in on another flight to Shanghai. I called the luggage center as soon as I
arrived in Shanghai. I talked to a man called Gabriel that told me to
send my friend who kept my 2 big bags back to the airport to have them checked in on a flight to Shanghai. He said he would write a note the the JFK delta system to let them know. My friend went t0 the airport and he was told that sending the bags without a passenger is a breach of security. That person gave me wrong information because the people at the airport told me friend that it is very clear that this option was not even feasible. I am very disappointed with Delta and the way they handled such a common issue.
The worse part is that my bags would have had time to be check in on the plane since it was so delayed...I suspect the airline to announce the delay after boarding to save some money on compensation to the customer for delay above 2 hours.
I complained on their website and asked for my bags to be shipped to me; they refused and offered to give me a 50 usd voucher for another delta flight...of course I told them to keep their voucher! What is 50 usd when it costed 600 usd to have the bags back!

Bought my son a ticket home from Houston to Portland for $437 and didn't get what I paid for. He had two layovers, one in Phoenix, the second in Oakland, then he was supposed to fly to Portland. He got to Oakland and his flight had been canceled and the best they could do was fly him home on Tuesday. They offered a room for Saturday and Sunday night but what the heck was he supposed to do for Monday. Long story short I've contacted Expedia who I booked the flight with with no help, and several e-mails later from Delta after a 10 day response from them they offered me a $100 voucher. Why would I want that when I will never fly such a pitiful airline company again. I generally always fly Southwest and only booked the Delta flight for convenience. Delta *** and buyer beware because they don't seem to understand that when you purchase a ticket that it creates a contract, but that is something that they don't have to apparently live by and can do whatever they want with no ramifications legally. I'm not done fighting this and I will take whatever legal measures I can to make them pay dearly for this lack of service.

He really wasn't joking. Mark Bay Jones was actually arrested and sentenced to 10 years in jail. Pretty remarkable!

And I *totally* agree that this would *not* happen in the White community. I would never do this to an ex.

I have close to 1/2 million miles and they have screwed me for the last time. Here's my story.

falsely charged my card through orbitz

Hello, Delta did not allow my party (of 3) to board the plane because my husband's passport was expiring in about 2 months beyond our
return to the US. I got new passport the following business day. As I re book the flight, Delta was now charging me 3X the cost of the
initial ticket, since they said that it was last minute booking. I was heartbroken, Italy/Spain tours and plane tickets for 3 were non-refundable, that were purchased 4 months in advance. I wonder how much money does Delta accumulate in this way.

According to your own words, Itravel2000 refused to cancel your Delta tickets and allow you to repurchase on another airline. This situation arises when you purchase discounted non-refundable tickets. Such fares are also non-changeable. Although your itinerary is the same, the airlines are not hence a change in travel plans. The rules for these tickets are available via Itravel200, the issuing agent. You should always check out any associated fees (bag, pet, bicycle) prior to purchasing a ticket. Sometimes it's cheaper to buy a more expensive airline ticket, because their associated fees are lower which can save you money. Unfortunately, your complaint has no merit and is not valid. Sorry.

Deltas Air Cargo
I haven't received my parcel either and they keep sending me an email to send the money for $350 through western union under the name of Janice Rommel. I ask them the contact number so i can make a call direct ti her. What can i do to get my parcel and why my parcel goes to philippines if my correct address is id Dubai UAE. How its possible that this company is not fraud. if my parcel address they know's when i ask them the full address with out telling her.

I need to buy a delta companion pass please..email me at jwassira@hotmail.com

I am looking for a delta companion pass please email me at jwassira@hotmail.com

As long as they are real buddy passes and the people mentioned here are not scamming anyone what's the problem? I don't mean to be rude but are you people black? This would never happen within a white community. We look out for our own and help each other however we can which includes selling buddy passes so that not only it benefits our wallet but the person that buys it gets a huge savings.

i would love to by a companion pass and i will not tell anyone. c5vrp-[protected]@sale.craigslist.org

Wow this is not true at all. The person who posted is posting lies. He told me that if I don't sleep with him he will make sure that I lost my job. He knows I am a single parent with two children to feed.

Anyone selling a companion ticket please email me chaiaig@yahoo.com

FYI UPDATE..Mark Bay Jones was arrested in Douglas county for defrauding an elderly woman of $3300.00 and still has multiple cases still pending. He was recently sentenced to 10 years in prison and can't hurt anybody else, any time soon. I personally hope he drops the soap every day he's in that hole, so Ms. Campbell your free.

Anyone willing to help my family?were trying to get buddypass. From Honolulu to Guam. Please if anyone out there willing to help my family please contact me at debenuz_@hotmail.com.

I need a pass thanks, thesure01@gmail.com

Soooooooooooo, does anyone have a pass they would like to seel to me?

A Delta employee is selling her companion/buddy pass to "Mark Cooley" who is then using the free flights several times weekly for commercial use. An inquire to Mark's flight habits will clearly show the fraud.

The TSA baggage machine, when it alarms, generates a number. Operator fills out a slip, references the number and does the bag check leaving the "slip" that bag was inspected. Bag is turned back to the airline. At the end of the day, TSA management views on the computer how many alarms and therefore an equal amount of inspection slips.
TSA envolvemnet is basically in and out of the baggage machine. The airline has your bag for 99.99999 % of the time. Many of these airline areas have no cameras so the sub contracted min wage ex-con workers can take the opportunity to take the 2 minutes to rifle your bag.

Ummm...I just wanted to buy a buddy pass so that I could get down to ATL. You all learned in kindergarten not to tattle-tale and that's what you're all doing so...GROW THE [censor] UP! Oh, and sell me a pass!

PZO from Akron, Ohio #powpow[censored]es

Ck Delta policies again "1Golden1" it is soo totally against delta policy to sell buddy passes and the policy says that you can be terminated for this. Thia is a generous benefit Delta allows us to have and you should be proud that you can give them to someone in need, a family member you can trust, because you are also liable for the holders actions while they are traveling on your pass. Behave and do it the right way and don't screw it up for the rest of us who are not stupid enough to sell them,

Folks,

Delta Airlines Inc give there "employee(s) eight (8) free Buddy Pass a year that being said if a employee(s) are caught selling these the buddy passes the employee will be fired!

If you know of anyone doing this (and you have the proof) please contact our office at [protected]

Dear Folks,

There is a policy in place at "Delta Airlines Inc" and its a Zero Tolerance Policy no matter how long the employee has been working at Delta Airlines Inc.

A employee cannot sell there passes to anyone its against company policy, if you have "proof" of anyone doing that please contact our office at [protected] .