The complaint has been investigated and
resolved to the customer's satisfaction
Dell / Inspiron 1501bad laptop


I purchased an Inspiron 1501 laptop from Dell in June 2007. When I was on website I upgraded the memory to 1gb and upgraded the cd/dvd drive to a rw for both. I had to get Windows Vista with it and was not crazy about it but that was my only choice and it was Windows Vista Basic and to upgrade to Windows Vista Home Premium was costly. I had the computer for a short time and it started acting up. I kept calling the tech support line and got long hold times and people who couldn't speak English. I finally got someone who had me run the disk that came with the computer and it showed nothing was wrong with the computer. After doing some research on the internet I got Micheal Dell's email address as [protected] and emailed him. After about 24 hours I had a phone call from a tech. He had me download Hot CPU and within 9 minutes it showed I had a bad hard drive and memory. A tech was sent to my house to replace the bad hardware and the computer worked fine for about 2 weeks and then it started acting up again. I ran Hot CPU again to find there were bad replacement parts in my computer. I called the tech and needless to say he wouldn't return my phone calls. After emailing [protected] with the report and telling them that I would submitt a complaint with New York State Attorney General if they didn't get my computer fixed, did the tech call me. Dell sent me a refurbished laptop and shortly after recieving it the poewer cord kept falling out and the computer was running so slow that it barely moved. Dell sent a tech to replace the motherboard and cord. After the tech left the computer was completely black and wouldn't do a thing. I then called Dell and told them I wanted my money back and take back their computer. They finally decieded to build a new computer to as close as the one I orginally ordered. Well needless to say in about a month's time the hard drive broke again. I finally filed a complaint with New York Attorney General against Dell. Dell finally took back their computer and refunded my money. I bought an HP dv-1132nr and love it!! I have had it almost 2 months and have not had one bit of trouble with it. Stay away from Dell and if you can't get anywhere with Dell go to your state Attorney General website and download the complaint form and fax it to them. They get after Dell IMMEDIATELY, they don't mess around. The more complaints to the AG the more of a leg they have to stand on. NY AG just took Dell back to court for the long wait times for tech support and for not fixing their computers in a timely manner. If you don't tell Dell in 21 days you want a refund, they don't have to accept the computer back. That is the key 21 days. I hope I can help someone else from going through what I have gone through with Dell. You can email me at [protected] if you need more information or help with getting Dell to stand behind their products.


  • Or
    Or40eo Jan 18, 2009

    MSREE- I am havig the same problem with them like you did. I also bought the extened warranty but now they tell me it is just for software. I am going to email them and send a complaint to the Attorney Generals office for compaints... Thanks so much ...

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