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CB Computer Hardware Dell Horrible customer support
Dell

Dell review: Horrible customer support

K
Author of the review
9:55 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

It is clear that Dell prefers online interaction and not to talk to their customers, unless of course it is to take their money. Product issue has turned into a product and customer support issue as it is impossible to talk to a live person other than sales. Customer support departments are "not open right now, call back later", Online chat has led to receiving text messages in the middle of the night. I keep trying to block those and make them stop but that has proven fruitless. If you want actual customer support buy a different brand.

Recommendation: Don't buy Dell

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Most discussed complaints

Laptop delivery failure and false promises about replacement
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(opinions to this review)
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