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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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A
4:00 am EDT

Dell I was not told that if I called dell premium support when the person that owned my case was not there, that I would loose her as my case owner

This message is only for the Supervisor of DELL Premium Support

I have already spoken to some other DELLL Premium Support personnel.

I have written several times too and the Premium Support Representatives have not been kind and have not helped me with my DELL situation:

Dear Supervisor of DELL Premium Support (and no one else),

You see, I had an emergency and had to call DELL Premium Support on a weekend because the NORTON Package that I purchased from DELL (along with my new DELL laptop) lost the "Security" connection. I called and spoke to another Technician because of the probability of being hacked. That DELL Technician fixed NORTON but in a short time, the same problem came back. Once again, on that weekend I needed to call DELL Support to fix the problem because my new DELL laptop was not secure. That DELL Technician was able to fix the problem is it is staying fixed.

If I had known that I would loose the DELL Premium Support Technician Sammayya that owned my case, if I called DELL Premium Support on a day that she was off, I would have waited until Monday when she returned, and hoped that I would not have a security problem over the weekend.

Now I am being told that because I didn't wait until Summayya returned to work on Monday, that I have lost her owning my case.

No one warned me that this would happen if I spoke to someone else at DELL in an emergency. This is a "serious action for DELL not to warn me".

Please give me the consideration of returning the Premium Support Technician that was helping me as the person that owns my case, Summayya.

Thank you for this needed help. I am an older person and was able to understand her and her manner of help. Certainly, DELL can help me with this matter when I have recently paid over $3, 000.00 for my new DELL laptop and extra DELL accessories for it.

I appreciate your help.

Warm regards from Ann Anderson
[protected]

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3:29 pm EDT

Dell inspiron

The hard drive went bad a few weeks after purchase. After spending an hour and a half on the phone with a technician they said they would have to order a new hard drive. I had to wait all afternoon for a technician to show up. The technician indicated that the hard drive that they sent did not have an operating system on it and that I would have to call technical support. I called technical support and they indicated that it would take an hour, that i needed a second computer, and now I have to buy a zip drive with 18 megabytes of storage.

I WILL NEVER BUY A DELL COMPUTER AGAIN!

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9:34 pm EDT

Dell customer service

WARNING: Never buy a computer from DELL because DELL has the worst customer care team and worst office personnel. Please read the entire post and then comment.

I ordered on-line a high-powered, expensive DELL computer to do my photo processing. Ten days later DELL sent me an e-mail telling me the computer has been shipped via FedEx expedited shipping. DELL even gave me a FedEx tracking number. Every day for the past week I have checked with FedEx and they keep telling me that DELL did create a mailing label but DELL failed to give the package to FedEx. I have tried countless times to discuss the issue with the DELL Customer Care people in India and have not received a straight answer. In fact, every DELL person gives me a different explanation as to why I have not received the DELL computer. The only common theme among the DELL answers is that I should not be worried that the computer is lost. Meanwhile, my credit card has already been hit with the charge and DELL has been paid. So of course DELL is not concerned if I ever get the computer because DELL has my $2200.

Today, I went to DELL's main administrative building at the DELL headquarters in Round Rock Texas. I asked calmly to talk to someone / anyone that might be able to help. First the rude receptionist told me that "we do not deal with Customer Care here, you need to do that via phone or on-line to India". I told her that I have been doing that several times per day for a week, but she did not care. I then asked to talk to someone in sale and was given exactly the same DELL-scripted answer. I then asked to talk to someone in the legal department. She then called DELL security and I was told to leave the DELL campus under the threat of being physically forced from the premises. At my age and health, I am not about to be physically manhandled by DELL security thugs, so I left.

I am now working with my bank to dispute the credit card charge that has paid to DELL. If that does not work I plan to hire a lawyer to sue DELL for breach of contract / fraud / threat of physical violence.

NEVER buy a computer from DELL.

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7:26 am EDT

Dell re: faulty new laptop again

hello

My name is Giovanny tuta from sydney australia
[protected]

I have been sending several emails and waiting for a solution for almost 2 months.

I got a default alienware brand new . (battery problems) after the normal procedure of the battery replacement didnt improve .
I applied to get a whole laptop replacement which I got it but with the same battery problem..

I requested to get other diffrent model as this model has defect battery problems but nobody reply to me .

i didnt want to applied for full refund because I was believing in a good brand with massive reputation around the world but with this issue make a very uncomfortable situation for me .

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1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell order number [protected]

My order was canceled for no reason. I called support to ask for a refund. I have spoken to supervisor and his name is Abdullah M. He was extremely rude and not helpful. He said he will refund my money. I made the order before July 2019. Today is July 29 /2019 and I have not received my refund yet. I spoke to another manager, Cailash.K. He was not helpful at all. I told him I expect compensation for not receiving my refund for over 1 month. He put me on hold for over 30 minutes and came back and offered me 5% discount on my next purchase. This is a complete insult for me. I did not receive my money back after canceling my order for no proper reason, I waited for over 1 month. Then this manager offers me 5 % discount as compensation. I feel disgusted by this offer and will no longer buy anything from you guys anymore. Extremely rude supervisors who provide [censored] service.

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7:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell same address problem

We have detected a similar account profile in our system. Please get in touch with customer support if you would like to have this account activated. If you have forgotten your original credentials for your active account, please retrieve your password below.Showing when i login my skrill account " [protected]@gmail.com ".I have a lot of dollars in it.How do I raise them? Please help me.

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9:33 pm EDT

Dell tech support/customer care

I've had my laptop now exactly a year. First, the fan went (after 3 months) then the fan went again (replaced second time) then I called and said just send me a replacement. 10 dang people I had to go through. I get to a supervisor and notified them of the problem. They said they were sending replacement parts and keeping the file open for 6 months and to call them if anything else happened. I did and as per usual, 10 people later and blood pressure high, "Sorry, your warranty has run out." Since they didn't call or email me back until after the warranty was up and harassed me into getting a new one (that I didn't fall for). Not cool Dell.

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11:04 pm EDT

Dell inspiron 3670

Pretty simple issue, ordered this tower and I had it installed by my PC Guy at a cost. Found out that the machine would not "wake up" (something about wrong BIOS) and had to close totally eveytime. Worked with Dell India for a week and they finally gave up and offered to refund, but since I already gotten rid of my prior computer I asked and received a replacement. I told that they should pay for the additional cost I incurred to have it set up a second time. They refused and offered me a $50 coupon for more Dell stuff. I am pretty sure I will never buy another Dell product of any kind.

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3:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell dell latitude 7285

Dear Mr. Tim Fitzgerald,

I am prof. Radu Constantin Gavril, General Manager of Iblue Ltd. and I have worked, almost the whole of my career, in customer service, all across Europe, the US and Canada, for the last 25 years.
I have made (or, at least tried to make) customers happy, on behalf of companies such as Nordstrom, Microsoft, Norwegian Cruise line, et caetera, working quite frequently on Dell equipment.
Our group of companies had an acquisition budget last year, spent entirely on Dell equipment, as I am such a huge fan of this brand.
We have purchased:
- 1 pc PowerEdge R740 server
-3 pcs AIO DELL
-2 Dell Latitude 7285, 2in1
We spent roughly 14.000 euros on all of the above.
While I was decently satisfied, as expected, with the first two lines of equipment, I would like to tell you that I am deeply, utterly unhappy with the last line of equipment - the Latitude 7285 2in1 equipment, but also with the way this case was handled by all customer service chain segments, involved in this case.

Reasons:

1st reason:
the first Dell Latitude 7285 2in1, used by my brother, functioned less than a week. LESS THAN A WEEK!
From day 1, the charger got so hot, that you could easily have a roast beef done on top of it. Medium rare.
The system experienced crashes at least 2-3 times per day.
We alerted Dell Customer Service Romania. They advised us that it is nothing serious, we should not worry.
Nevertheless, it proved that we had all reasons to worry, viewing that, when my brother got on the plane with the laptop, the display of the equipment suddenly started to inflate. Literally. Like a balloon. Finally the bulb got to the size of a walnut.
Eventually, the system crashed for good. No booting possible, nothing to do with it.
Upon his arrival, my brother updated the Customer Service Rep about this most unusual behaviour of the display. He was advised not to worry. Now, I am wondering, what if, just what if the laptop exploded or set on fire, while still on flight? Can you imagine such a scenario?
Dell Romania, thru its Authorized Service Center - Quartz Matrix, offered to repair the laptop. We refused, of course, to have a laptop repaired, after a few days of use.
In the end, we got the well-deserved refund on this laptop, after 2 months of endless battles with the company who sold us the goods, with the Dell Representatives in Romania, after phone calls, emails, faxes, scanned docs, nervous breakdowns...
We got everything documented. We got copies of all interactions with Dell Customer Service. We got photos of the laptop, with the inflated display.

2nd reason: the second Dell Latitude 7285 2in1 was used by myself and it started to present the same symptoms, with an increased frequency 3-4 months after delivery. System crashes, screen freeze, charger extremely hot etc. Now, a couple of days ago, the SSD died for ever. I lost all information stored on the PC. While it is only my stupidity, not backing up the data on the SSD (cause, you know, it is a DELL, let's be serious, it can't happen to a Dell), I reckon it is not my stupidity for choosing this brand...
I carried the laptop to the same Dell Authorized Service Center - Quartz Matrix Iasi, Romania, on the 27th of June 2019. The service number provided by them - 390218308.
They called me in yesterday - the SSD is dead for good, without any options of recovering the data...
Now, they're offering me a repair. Can you imagine this? They will repair the second laptop that had the same issues like the first one.
I do not want my laptop repaired. I just want a refund of my money. In the 12th hour, please, do prove that you care about solving customer's issues.
I cannot stress enough how deeply, completely, utterly disappointed I am...
I want a refund! I do not want it repaired. I want a refund and apologies from Dell Customer Service Romania.

Thank you for your time and do excuse the excessive length of the mesaage.

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5:25 pm EDT

Dell received damaged computer

customer [protected]
On 5/18 I ordered a refurbished 17 inch Inspirion computer #[protected] with some software. I received his on 5/28. I opened it on 5/30 and it had a black section on the lower left side of screen. That black spread until the enire screen was black except what looked like a bullett hole with glass breakage all around it. I called Dell and they said they would send a repacement. Do not return the damaged computer until you get the replacement they said. In about a week I started calls. No replacement with promises they would check on it. My office computer is ready to crash so I need a computer. I continued to call and have spent hours on the phone with promises with no results. My credit card has 4 itmes totalling $1263.57.
complaint record is [protected].

On 6/12 I ordered a 15 inch new Inspirion. It came about the 19th but I was leaving town. This order was in no way connected to the damaged lap top order and return request. I paid $1084 on my credit card for new computer..

Yesterday I received a notice from dell that I was to return the broken computer 17 inch and the replacement I received as a 15 inch. These are two different orders at different times. They should not be connected. Then the lady said since it had been 30 days since I received it (not true) that the return policy would not allow me to return the broken computer. I have contacted my credit card company to dispute the computer charge and I am going to file a comsumer complaint against Dell. I have always bought Dell computers but your comsumer service line is horrible and your service representatives can not understand the issue of returning a damaged computer with no replacement. They insist the new 15 inch is the replacement that is totally a separate order. I expect Dell to authorize me to return the broken computer and credit my account for that computer.

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8:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell support

I bought a Laptop for my daughter to take an online college class with. It stopped working within 24 hours of getting it. Sent it in for repairs I understood no judgement. Received it back yesterday and she did all the windows updates and Dell updates. Today it doesn't work again. I called your support line and DELL wants me to send it back again. I think dell should send me a NEW Laptop. I have a lemon. Your email says : Your satisfaction is our priority. I am not satisfied! Its sad my daughter will probally fail her class because Dell cannot send her a product that works. Below I have copied your email to me.

Very Unsatisfied Customer,
Robert Peede

Your Service Request
Case Number: [protected]
Contact Us | Support Library | Download Center | How To Videos | Support Assist | Community Forums
Hi Robert,
Our records show that your system has been shipped to your return address. You can track the shipment via FedEx tracking number [protected] at www.fedex.com/tracking

Service Tag: 1TZSXR2
Case Number : [protected]
Dispatch Number: [protected]
Tracking Number: [protected]

Your satisfaction is our priority. If you have any questions or feedback, visit the Support Center for the contact option most convenient to you or chat with a live support representative.

Thank you for choosing Dell.

Respectfully,
Dell | Repair Center

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10:49 pm EDT

Dell inspiron 17 series 5000

Spent 3 hours on phone with tech support, after 3 hours still not resolved, ticket opened and received an email that ticket closed issue resolved. could not open the email as I could not get to account.
Molassess in January is faster than this machine
touch pad sometimes works has to much play when trying to use.
get messages cant reach this page or waiting for response and 20 min later nothing.
I've gone back to using my Samsung tablet as it is more reliable
I don't want this computer as it does not allow setting up quick links or home pages that conflict with what Dell has uploaded to system
I purchased this thru the military exchange and am going to highly recommend that they discontinu your products as this is the worst laptop I have ever had. I have a Toshiba that is 4 years old that is more reliable than thic machine.
I expected better but after reading your complaints it appears that 1 you do no respond or make an effort to resolve and 2 it appears people are having the same issues I have

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1:43 am EDT

Dell order and delivery

Hong Kong - Order number: [protected]
Ordered Alienware PC, Visa card charged, ETA 23rd May, no notification of any issue. Checked dispatch via tracking, PC not dispatched, called support (if I did not call I would not know of any issue), was told no stock of GTX2080, when I expressed dissatisfaction at the news, was told "you can cancel it then", after this many mails and no answers from Dell. 29th now, told part now coming from Japan, still no date provided. Extremely displeased with Dell, if no change on service level, I will take this up online and broadcast. I expected so much more from Dell!
Please look into this.

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6:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell dell purchasing

There was a deal at dell website and that was only 242$ . And there was a timer over there . It has shown that the deal will open at 11.00 am today. From yesterday night it was at your website and I was trying to clicking the bar. But same thing was happening . It has Shawn still 5 hours/6 hours left and I was trying . At the morning I was trying several time when I have tried at 11.am then it has Shawn the deal just ended all sold out! My question is why it happened?i would be first customer . Because I'm waiting and trying on.. and moreover after getting failed at 11.am I have called customer service and they transferred my call several times and always they were holding my call and drop my call out . You can check my call duration at the attachment . I was also talking one sales manager but without finishing or helping me out he has again hold my call for 15mins without anything telling me. This really poor customer service . And moreover I have talked at least 1 hour but everytime after hearing those they cut down my call .

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1:42 pm EDT
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Dell computer shutting down for no reason:

I have contacted dell numerous times about this problem with not success. My computer shuts down for no apparent reason and I do not know what to do. I have reinstalled windows at the advice of a dell representative overseas. This has not solved my problem. I guess I can search for a class action law suit or perhaps initiate my own law suit. My computer is still under warranty and I would like it replaced. Very disappointed with this product and dells customer service. They tried to get me to spend money on fixing the problem while it is still under warranty.

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5:25 pm EDT

Dell permanent driver software problem

Hello,
I have a parmanent problem since i purchased my Dell desktop. Audio Driver software always conflict and fail when i start my system. I contacted the customer service and one of your reps controlled my devise and installed updated drivers and he told me to use this update when i meet the problem again. Actually the problem never stops. Every time i have to install the audio driver software in order to work. I am very disappointed with Dell, which i usually purchase my laptops and disktops from.
My name is Islam Baragah
Cell: [protected]
Device ID : 9C2D033F-CC39-4A4D-A324-0DFAC2213CF6

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3:07 pm EDT

Dell jzfd1c2

SRN: [protected]
Today, I requested Tech support because my computer was not working, still it is not.
The Tech was very difficult to understand and he did not seem to hear my answers and I had to repeat many times. I realized he did not understand English well, so I started talking slower and more clear, still he did not understand most of my replies. He also had to ask for help to resolve my problem to each step. I requested to speak to his Supervisor, but the Supervisor although he spoke better English, he also had an accent and all he said is "I will ask him to speak slower" . He also confirmed they are in India.
After a long time suffering trying to make me understand to this man, when he asked to confirm my email address, he gave me an address that I cancelled about ten years ago. I told him that I had requested to all the previous Representatives and Technicians to please change and use my current email address which is [protected]@bellsouth.net.
I am planning on buying a new computer, but I will make sure that the computer is made in the USA and the support is from USA too.

Make America Great Again, stop using foreign ineligible reps and techs.

I will never use Dell again in my life.
Thank you,
Tammy Creo

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5:49 pm EDT

Dell customer service is the worst

I purchased a dell all in one inspiron via online. When I recieved the computer I did not open it because I was headed out of the country. Upon my return two months later, I connected the computer to find I had no DVD/CD rom, which I asked for. Now it is outside of the 30 day warrenty and I am told that They can not help me. Who know the rep would NOT issue me what I asked for. I requested an exchange and was told after being transferred five times(twice to the same person) that I was not eligible for an exchange - uugggh. All I want is the requested CD/DVD player on the computer.
All five reps I talked to were frustrated with me because I had to keep asking them to repeat what they were saying due to their accent. Nevertheless I am being told I am stuck with a computer that is half useful. This is and will be my first and last dell. I will be telling all my friends and family to stay clear of dell.

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12:22 am EDT

Dell dell laptop service code no 9401544217

I have visited the dell service centre bhangagarh for repairing of my Laptop. They said you have to make online payment of service charges and details of payment will be provided by Dell company. We call Dell in tollfee number but they are saying the details of payment will be provided by the service centre. We are doing this for last 3 days. We have not encounter such inconvenience from such a big company. If your company is not able to provide service why u r selling product in north east . If u r not provide any solution to my problem I will flash out the issue in social media with filing a case in consumer court

AMIT Jain
[protected]

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5:49 pm EDT

Dell dell inspiron - damaged

I have been a Dell user for almost10 years and this week was the first time that I had to use my warranty in all this time.

I have an Inspiron laptop, which had a small issue so I reported it. Firstly they sent me a technician that came to my house and instead of repairing my laptop he damaged it. When I complained to Dell about this, instead of trying to settle the matter they insulted me and said that they can't do anything about it.

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Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
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