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Deem Finance
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Deem Finance
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69 complaints
27 resolved 42 unresolved
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8:03 am
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Deem Finance - Deem credit card

I am having a deem credit card . And I was informed by the sales executive that it is free for life. but I after one year I was charged with the annual charges of 213 Dhs. And i paid that amount from my ENBD account before the due date. And few days after i got a call saying that the payment got rejected because i paid through ENBD Online banking. And when i spoke to ENBD customer service they said it is under process. After a months time i got the refund from ENBD and the due amount got doubled. I called the DEEM customer service regarding this and they asked me to send them the details of the payment such as receipt of the payment and screenshots. I send the all the required details many time s, weeks passed nothing was resolved and I didn't receive any communication from them. Again I am charged due amount. 2 days ago after waiting for about 50mins on call i spoke to this guy from deem collections. As he adviced i payed the amount again to Deem's ADCB account. What he said was 'Once this payment is done we will waive off the balance amount as the documents that i submitted is legit and im eligible for it. And said he will monitor my payment and get back to me afterwards. Till now there is no response or reply as my payment was successful. And i got this months statement last day saying that my due amount is AED 900.
i mean this is really bad. Customer service is so bad that we spend hours waiting on calls just to talk to them to explian about our issue. I have never faced such a bad experience with any other bank.

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1:18 am
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Deem Finance - Loan repayment

I now understand why Deem Finance formerly known as Dunia deliberately and categorically refuses to show clients the terms and conditions of their loan before disbursement of funds.
It is SO THAT THEY CAN FLEECE YOU as they wish. Every attempt and request to let me know the terms and conditions were not honoured and now I get to know that I am bound to something that I never bargained for.

I WILL NEVER RECOMMEND SUCH UNPROFESSIONAL SERVICES TO ANYONE!

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1:57 am

Deem Finance - Breakdown of loan payment

I Have Multiple times requested for BreakDown of my Loan Payment. there are irregularities in the Payment & interest as per what was told to me.

I was told about Insurance Cover, which current staff denies and says, there is nothing like that.

multiple times asked about why the loan amount is adjusted in loan differently But No answer.

Looking forward

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4:34 am

Deem Finance - I am complaining about credit card

One of deem finance employee called me for credit card and told me that I can get low interest loan after credit card approved

I agreed and apple for the credit card then I came to know that their loan interest rates are very high

so before completing the final email verification I told them I don't need credit card but they insist me to do the email verification but I didn't approved it.

Then the sales guy told me "he will loose his job its month end bagged me to do the final email verification" but I didn't do it

now after 3 days I got the message from Emirate Post about deem credit card delivery.

I have clearly told them that I don't need credit card any more but still they initiated without my final approval

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9:50 pm

Deem Finance - Deem Double Secure Cancellation

When I got the titanium credit card, firstly I call the Mr.Charlie for cancelling the deem Double Secure and he routed the call to customer care and from there I got a call and I requested to cancel the deem Double Secure and he confirmed that request is initiated .. and after two days I called the customer care and asked for the request status they said it's already cancelled.. but still I didn't get any acknowledgement from them I requested many times to send the mail but they didn't send a single mail. Now I got my first statement and they charged me already for deem double secure ...how it's possible...the salesman said there's no charging on double secure ..but I read the documentatin for charges I found myself and requested to cancel the deem Double Secure...it's cancelled already! Then why the hell are they charging on my outstanding...what I can do for this...

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1:09 am

Deem Finance - Deem credit card

I am having a deem credit card. I was informed by the sales executive that it is free for life, but I after one year I am charged. Before the due date I raised a dispute and complain. Nothing was resolved and I didn't receive any communication from them. Again I am charged late payment fees non payment of annual fees. Is it fair to have 2 charges on the same thing for which I raised a dispute

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1:52 am

Deem Finance - Deem Credit Card

Hi Team,

For the last 2 months, I am being billed incorrectly for my credit card no. XXXX, same email id is registered and phone no. is 0581697307.

When I applied for the card, I informed the Sales Executive from Deem, named Mithun to remove the DEEM DOUBLE SECURE feature as I don't want this and still I got billed for the same, every time Mithun said that he has requested for deactivating it and I'll get the refund but nothing has been refunded.

I request you to please refund the charges billed and remove this service immediately.

Another concern is that i am being billed incorrectly, even maths is not happening in the statement, i am unable to understand how the total amount is this much while I have not used the card also the total due is not matching with the detailed statement.

I have sent an email as well but there is no response on the same.

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11:37 am
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Deem Finance - Mentioned in website but not agreed for 0% installment plant

Hi purchase one air ticket yesterday by Air arebia website, after reading for 0% installment plan with 3% processing fees no any interest. Now why bank denied to convert into installment ? They are saying interest will be applicable .. how come ? So why u have mentioned at website ? that no interest will be applicable. Very very disappointed i want to convert this to 0% installment plant or i will cancel all credit card of mine and my family members. I want solution pls asap. I have attached screenshot of which clearly saws you have mentioned no interest at all ! So how come u tell me to pay interest ? Check
Thank you
Mohit bhagwandas kadecha
0566706054

Desired outcome: Any how i don’t want to pay single dirhams for interest

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4:59 am
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Deem Finance - Service complaint - poor response from deem customer care

Hi,

This is regarding the very bad response i received from your customer care representative (Mr Ahmed) when i requested and raised a concern regarding the financial charges raised on the due payment. My due date was 22nd of August 2021 and i paid this amount on 22nd itself by 1.30 PM.I got a message that payment was successful as per below screen shot.

Later on 25-08-2021 i got a message that the transaction failed and when i received such a message, i repaid it again.
I called DEEM customer care regarding the DDA amount and it was ok for me since it will be adjusted next time.
Later on August statement, i got financial charges of AED 246.07 for this transaction failure.

I called DEEM customer care (7) at 12.23 PM on 23-09-2021 requestng to reimburse and it was very poor response from Mr Ahmed (DEEM customer care representative) and he was not bothered or trying to understand the scenario happened ( you can check the voice call) and he dont bother if i close this account also.

I request to take urgent action against Mr Ahmed and also to reimburse back this amount AED 246.07.

If you check my payment history, you wnt see any payment delay from my end.

Waiting for positive response.

Also I would like to bring your attention that emails sent to customer care are never responded to on time.
This may result in losing all your customers.

Desired outcome: Need Finance charges to be Reimbursed and Take action against Mr Ahmed (Customer care representative)

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11:45 pm
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Deem Finance - Card Closure Request

Dear Team,

I have raised a card closure request, req no-11850228 on 6th September and it's still pending for last 8working days.
I have tried to reach customer care and drop multiple mails but they are not taking up my request. This is worst service, I am getting from Deem. Please close the card.
Otherwise, I will complaint to UAE Central Bank.

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11:50 am
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Deem Finance - Credit Card - Direct Debit Setup

Deem Finance issued me a credit card for which I specifically asked their staff to setup a direct debit that clears the outstanding amount monthly. I was asked to sign a firm and told that the DD request would be done, and I may get a confirmation call from my bank. Two months later I'm told that a late fine has already been applied on my account and if i don't clear my outstanding bill my credit rating would be affected. I checked with my bank, and surely enough my direct-debit order had been setup even before my card had been shipped out. According to the guy heading customer service, the direct debit was setup but I hadn't signed the form - what sort of a stupid argument is this guy sticking to ? Anyway, after persisting with an email exchange spanning 2 weeks, I'm giving up and going to the body that manages the conduct of financial institutions.

Desired outcome: Get a refund of the total penalty (including interest)

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7:19 am
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Deem Finance - Sales executive lied about charges of credit card

Sales Representative of deem finance begged to me to get a credit card because his job was on stake, he lied about the annual charges or any hidden charges associated with the card.Since i got the card i was getting interest charges on my monthly usage also annual charges, even i am paying monthly payment on time. When i talked to that sales Representative, there is no positive response.

Desired outcome: Sales Representative should be fired as he is lies to sell the product

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2 comments
A
Aug 29, 2021 11:52 am

Customer care at Deem finance is non-existent. They keep sending you a copy/paste of what their lawyers scripted for them when the company was being setup.

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4:39 pm
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Deem Finance - Less cash point on credit spend

While applying for credit card customer service & advertising for deem will mention it give 3% cash back on all spend but they give 2% for 1st & 2nd month after 3rd month they start fooling customers by giving 1% cash back
Deem should improve fast service to update amount use & update out standing balance
& payment atm machine type is to old style
Soon i will chance my credit card
& advise people go for better bank credit card
Thanks

Desired outcome: 9000

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5:14 am

Deem Finance - Overcharge fees for dds

I am surprised when I receive a notification today,
That my debit card was again debited for dds rtn. Last week my emi for the month was already deducted. So I do not understand why there is additional deduction of 25 aed!? This deem is being abusing the people who are in-debt of them. Making 2x interest for loan and additional charges in credit cards and now this over charging fees? I don't understand why still they are being regulated and being allowed by the uae central bank to work. I am sure that seeing all the reviews here there are enough proofs to close them, but I guess this world is being run by injustices.

I honestly dont recommend taking loan from deem because once you sign with them your life will be in hell. Better ask help from the bank they are more professional. We'll help them get less customers so that they will understand how improper their business is. Their goal is to milk people who are already in worst situation rather than help.

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4:17 am
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Deem Finance - Loan

My loan EMI due date august 1. But i paid advance July 29. Same day i received sms message loan EMI paid. Today someone call me from deem. Telling me to pay overdue of 50 dirhams. Pls.
Need your help.

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7:42 am
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Deem Finance - aecb score not updating in credit bureau

Hi I have an issue I paid my emi and paying also on time its about 1 and half year now I checked my credit scores are too low why you ppl are not updating on aecb or central bank properly please resolve this issue.
Thanks
0561129868

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6:57 am

Deem Finance - Credit score not updating in AECB

Hi I have an issue I paid my emi and paying also on time its about 1 and half year now I checked my credit scores are too low why you ppl are not updating on aecb or central bank properly please resolve this issue.
Thanks
0561129868

Desired outcome: AECB SCORE NEED TO UPDATE

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5:31 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have cleared 'ALL' my dues with the Deem credit card department, and called the customer care agents several times to deactivate the credit card/close the credit card. I then started getting marketing calls to not not deactivate it. I was very sure about closing all my associations with this Deem finance. Then this guy changes changes his tone and wa...

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3:23 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Collection Agents, We do know you have a quota to reach by the end of each month. You do know your scopes and limitations. And yet, you guys always choose to go beyond limit to harass your customers. The more you harass the customers, the more it gets back to you. Pointing fingers on customers like evil scambags, but see yourself as well, YOU WILLL...

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11:43 am
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Resolved
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Deem Finance - Complaint Against Mr Talal with evidence for threatening calls and messages

This is to bring into your notice about Mr Talal, from whom I had a terrible bad experience from collection side this month June from one Mr Talal, sending threatening messages and demoralize activities, continuously calling during the job hours, if we obliged to pay, will pay it and its not through these threating calls, messages, and mental harassment. I appreciate remainder calls and not threatening calls, as I have not eloped to my native country, moreover i don't have any pending, deem is mentally torturing for escalating dates for 14 days, I always responded to the call from Deem even in my online job, but not to the unnecessary repeated calls. Mr Talal or nobody has right to threaten and demoralize ladies, sending threatening messages then deleting it, seems as he is very aware about these illegal messages, which i can also proceed legally, here i am sending one sample screenshot.

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Deem Finance contacts

Phone number

+971 600 525 550

Website

www.deem.io
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Deem Finance
Deem Finance LLC
Deem Customer Service
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