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Deem Finance
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Deem Finance
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66 complaints
27 resolved 39 unresolved
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3:29 am

Deem Finance - Deem Finance - Credit card closure request

Hi,

Since 2 weeks I am continuously contacting Deem Finance closing my inactivated credit card closure and I made multiple requests to the credit sales rep and the customer care for my credit card closure.

The customer sales rep called me and begged me to not close the card as I will not be charged with any fees. However, when i asked him to send me an email from his official email ID, he sent me from his personal email without stating the details.

On my insistence to speak to the supervisor, I got a call from customer care and they informed that they are closing my card within 48 hours and the credit card will get closed. I have asked them to send reference SMS and an email on the same. They have not sent me anything yet. Please close my card, return the blank cheque deposited at the time of application and issue clearance letter.

Desired outcome: 1. Close the Card which is not activated2. Return the blank cheque3. Issue the Closure & Clearance letter

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3:25 am

Deem Finance - Credit card closer

Hi,

Since 2 weeks I am continuously contacting you regarding my credit card closure and I made more than 10 request for my credit card closer. Last week I got a call from customer care and they informed that they are closing my card within 2 days card will get close. I have asked them to send reference SMS. they said after 2 days please check in online account. but nothing is happened until now. Please close my card and issue clearance letter.

Mobile Num 0554349221

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2:53 pm

Deem Finance - False commitment by deem finance employee

Dear Deem team,

One of the employee name Arslan from deem processiong department promised me to give Aed 250 voucher after taking credit card and after activating the card he is not responding to my messages or calls.

Please file my complaint against this conducts which leads to damage reputation of Deem finance.

I am attaching whatsapp conversation for your reference.

Thanks & Regards

Syed Wajid Shah

Desired outcome: Arrange to transfer Aed 300 as promised by that employee. I can provide proof upon request.

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8:14 am
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Deem Finance - Complaint against deem finance - credit & loan -2107710272

I closed my personal loan in February 2016 (Dunia/Deem) and credit card (converted as a personal loan) in April 2021 and was assured that the changes would be reflected at the Al Etihad Credit Bureau within 45 days.

However, I was looking to apply for a personal loan with another bank and came to find out that there are credit card & personal loan showing up against my name. It is showing as active which is closed for more than a year and it is badly affected on my Etihad bureau report.

I have sent several emails to Deem customer care [email protected] they are not responding my emails, they are not taking any action against my complaint, they are not ready to give the concern person's email id to contact

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Deem Finance - Complain regarding my credit card that was blocked by Deem itself without any reason

I've taken deem credit card in September. Everything was fine but suddenly it was blocked by deem

I used deem card on 8th Mar 2022 last time after that I needed to use it on 29th Mar 2022 but it was declined 2 times. I thought maybe it was a maintenance issue. Than I needed to use it on 1st Apr 2022 and it was declined again. Than I made a call to customer care department and he said my card is blocked by deem itself without any reason. Even my deem app also is not working. I said I am paying my dues properly. He said that send a mail to deem. I sent the mail but got no response yet.

Imran Abbas

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2:41 am

Deem Finance - I am complaining about deem credit card charges

I have taken a deem finance credit card and yesterday (29-03-2021) I received a call from deem finance. I have outstanding balance 616.48 AED. Still I have not activated the card. When I tried to approach deem customer care they are responding this is yearly charges which they are not conveying during offer. This is totally cheating type of buisness and I am not going to pay any amount for that... Statement screen shot attached below for reference.

Desired outcome: I want to get confirmation from deem finance to close my credit card and return my check copy which I have submitted during card collection.

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5:33 am
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Deem Finance - Credit card

To: Deem Finance United Arab Emirates Sub: Complaint regarding Credit Card and pending open cheque Ref# 5309370080004991 Dear Sir, I, Salahudeen Sabeen C A Salahudeen, indian national, holding EID No: 784-1972-1964840-5, hereby register a complaint regarding the credit card and open cheques remaining in the finance office. I hereby inform you that, I...

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2:57 am
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Deem Finance - Loan - asking additional payment for loan closure without any reason

Customer ID: 2110772954

Dear Sir/Madam,

This is in reference to the Loan I have taken in 2019 from Deem Finance (for 2 years), Kindly note I have paid off all the installments and completed my last payment this month.

I tried for loan closure and it says that I have outstanding payment of AED 878.13 which is not clear to me. I have not made any delay in payment so far (during the tenure period) and it’s not clear how they charge such fees without any reason. I requested reason but no response so far.

Muhammed Yaseen

Desired outcome: Kindly review this issue and allow me to close the Loan without any charges.

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2:20 pm

Deem Finance - Poor customer service-will take 45days to issue clearance letter

Dear Deem/Dunia Management,

Please advise why does it take 45days for the Clearance Letter to be issued? You can send an email stating that the card is closed but you cant issue clearance Letter? Like whats the point of you doing this? To prove that your customers will bend there knees to you?Be noted that my loan was closed last year and i dont have any credit card with Dunia/ Deem anymore. My credit card was also settled by Dubai Islamic Bank in your Branch!

Is it really your Business Goal to Make your CLIENTS SUFFER? YOUR KILLING YOUR CLIENTS!

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9:46 am
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Deem Finance - Credit card closure

Dear Sir Kindly note since 2 weeks I am continuously contacting you regarding my credit card closure letter, but you are resisting to giving closure letter for silly reasons , I closed my liabilities from other banks like FAB Emirates NBD Etc same day I made the settlement through RAK bank , every bank closure letter and clearance letter received expect...

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7:50 am

Deem Finance - Credit shield claims denied

I have one credit card with insurance together. and I been paying for more than year but recently I lost my job involuntarily and approched bank to claim insurance and after one month they replied denied mentioning my contract is limited. I am now unable to pay any installment due to being unemployed. when you give credit card with the insurance you know the contract is limited now when I ask to pay you say it is denied, this is fraud, breaching of agreement.

I need solutions as fast as possible.

Mikias

0562903561

Desired outcome: insurance coverage

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6:07 am
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Deem Finance - Complaint about deem credit card

i have used DEEM Credit card only once all in my life, and i bought 141 dhs, and after 10 days from overdue date, i have paid full amount in Jun 2021. And i received a call on 4th Marc 2022 that 1000 dhs insurance should be paid by myself for the card?

Then i called back on 5th Marc 2022 and another customer care person responded that 1000 dhs is not related with the insurance but due to the penalty and the lady over the phone wasn't able to explain how 141 dhs reached to 1000 dhs !

Anyway i pissed off and i did the payment and when i called for cancellation and clearance letter request, they responded as they can provide clearance letter after 45 days ?

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11:46 pm
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Deem Finance - Dispute fraudulent transactions

Dear Mr.Nidish,

This is to writing you,after 50 days of waiting,I wasn't expecting this answer from Deem Team.after calling many times,the Deem Management has done nothing.i don't understand why this request been cancelled.?since I clearly told about that transaction happens on my card was fraudulent and I haven't did any transactions done by me.the Deem team had block the card ,then issued a new card.what is the purpose of all this ,if concern not accepted..this is to about Deem service,that I have received,I wouldn't be Reffer anyone after all this happen.very disappoint , I will going to cancel this card right away Don't required any service from Deem.

Thank you.

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8:39 am
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Deem Finance - Customer service not responding

Deem management,,you have very bad customer service ..i had raised a request and I was been told someone will call me in 2 to 3 days,,noone called. I reminded customer service on 3rd day and the assured me someone will call me soon..today is the 2nd day again noone called..even the agent who sold credit card he also tried to request internally but noone called. This is very bad,if i will not get call by today i will enter bad reviews of Deem on social media platform,,my reference number is 12071878

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3:50 pm
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Deem Finance - Deem world up cash credit card

I recently got the Deem World Cash Up Credit Card. I was informed by the sales representatives two features of the card as below: 1. There is no annual membership fees and is a free for lifetime card as there is a 50th Anniversary offer valid till 31 March 2022 (this is also advertised on their official website https://deem.io/cards/world-cash-up); 2...

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12:42 pm

Deem Finance - Reversal of over the limit charged

I have a complaint with my Deem Credit card. Last year January 3, 2021 Deem charged me 200 dirhams for annual fee. Same year December 27, 2021 Deem charged me again 200 dirhams for annual fee. How come they charged twice credit card annual fee? Because of charges I exceeded my credit card limit and charged me over the limit fee of 325 dirhams. I file a complaint December 30, 2021 file # (12003168) until now no response inspire CEO continuing follow up to customer care dept. They told me they will have an answer to my complaint 8 working days but until now 17 working days no response.

Jereme Tonelada

Desired outcome: Reversal over the limit charged

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3:19 am
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Deem Finance - Worst Banking service

I have applied for easy pay in deem credit card and I am facing one of the worst banking service in the entire UAE. Customer care people are not sure about the status and they will give false commitments every time. Amount is deducted from my deem credit card on 30th December and still it is not credited to my account. When I check with customer care they are saying its already transferred from our end you please check with your recipient bank. My recipient bank is asking for swift copy for the confirmation. When I asked for swift copy they said they need half an hour time. Its been 1 and half day now, still they didn't provide swift copy and agent is not picking my call.

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8:03 am
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Deem Finance - Deem credit card

I am having a deem credit card . And I was informed by the sales executive that it is free for life. but I after one year I was charged with the annual charges of 213 Dhs. And i paid that amount from my ENBD account before the due date. And few days after i got a call saying that the payment got rejected because i paid through ENBD Online banking. And when i spoke to ENBD customer service they said it is under process. After a months time i got the refund from ENBD and the due amount got doubled. I called the DEEM customer service regarding this and they asked me to send them the details of the payment such as receipt of the payment and screenshots. I send the all the required details many time s, weeks passed nothing was resolved and I didn't receive any communication from them. Again I am charged due amount. 2 days ago after waiting for about 50mins on call i spoke to this guy from deem collections. As he adviced i payed the amount again to Deem's ADCB account. What he said was 'Once this payment is done we will waive off the balance amount as the documents that i submitted is legit and im eligible for it. And said he will monitor my payment and get back to me afterwards. Till now there is no response or reply as my payment was successful. And i got this months statement last day saying that my due amount is AED 900.
i mean this is really bad. Customer service is so bad that we spend hours waiting on calls just to talk to them to explian about our issue. I have never faced such a bad experience with any other bank.

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1:18 am
Verified customer This complaint was posted by a verified customer. Learn more

Deem Finance - Loan repayment

I now understand why Deem Finance formerly known as Dunia deliberately and categorically refuses to show clients the terms and conditions of their loan before disbursement of funds.
It is SO THAT THEY CAN FLEECE YOU as they wish. Every attempt and request to let me know the terms and conditions were not honoured and now I get to know that I am bound to something that I never bargained for.

I WILL NEVER RECOMMEND SUCH UNPROFESSIONAL SERVICES TO ANYONE!

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1:57 am

Deem Finance - Breakdown of loan payment

I Have Multiple times requested for BreakDown of my Loan Payment. there are irregularities in the Payment & interest as per what was told to me.

I was told about Insurance Cover, which current staff denies and says, there is nothing like that.

multiple times asked about why the loan amount is adjusted in loan differently But No answer.

Looking forward

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Deem Finance contacts

Phone number

+971 600 525 550

Website

www.deem.io
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Deem Finance representatives

Deem Finance
Deem Finance LLC
Deem Customer Service
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