DebtBlue
reviews and complaints

I HAD A QUESTION ABOUT A SETTLEMENT RECEIPT THAT APPEARED TO BE THE WRONG FIGURES. THE CUSTOMER SERVICE REPRESENTATIVE ADDRESSED THE SITUATION & SAID HE WOULD NOTIFY THE NEGOCIATOR OF A POSSIBLE ERROR BY THE AGENCY IN QUESTION. I BELIEVE DEBT BLUE WILL CORRECT THE ISSUE.

Working with DebtBlue was an absolute delight. He was able to thoroughly explain and advise the best course of action for my case. Also, being very patient and considerate working with my complicated issues. Definitely, would highly recommend him!

DebtBlue's representative is extremely knowledgeable and helpful! She worked with me to find the best options and explained everything in great detail so I knew what would work for my family! If you are considering DebtBlue, I would recommend you ask for her specifically!

We appreciate all the assistance we have been given with Debt Blue. Everyone has been so nice. I was pleasantly surprised when I received a call from [name of the person] and she explained additional information we will need. No-one has treated us with disrespect and we appreciate that. Thank you.

I called him with my problem and told him I did not want a certain Bank in my program. He looked up my social security number and date of birth and found my account and located the bank I wanted dropped out of the program. He sent me a statement to sign that I wanted that. It took care of the business.

The most delightful phone call I have had in a long time! Especially when it comes to my messy finances. My rep talked me through my issues and what all my options were. I felt so much better about my situation. By the end of the call, I had the best plan in place, goals to move forward, and a new friend.

She made me feel much better after I got a message from your company. I love the way she had patient with me. How she was able to call me cuz I did not understand what was happening. Truthfully you need more workers like that. I would love to work with her I can understand her very well. She is one of a kind person. Thank you

DebtBlue attempted to relieve any stress over handling the companies involved in the debt settlement program. However, their advice was the exact opposite of the last representatives. The previous representative advised not talking with the companies and letting DebtBlue handle it. On the other hand, the latest representative advised me to answer the calls and tell them I'm working with a debt settlement company. It is confusing to receive conflicting advice.

DebtBlue was super helpful, she listened to what I wanted instead of trying to overwhelm me with options. She took the time to walk me through it step by step, chatting with me. When she was unsure, she sought help and then came back to check in, making sure I was good. My experience today was amazing. It made me feel like someone cared about what I was going through and helped me find a solution instead of turning me away. She was 100% honest, no robot answers. I am confident my quality of life will improve after this program.

So far 95% of my interactions with Debt Blue have been great. I did get one operator with such a thick accent, I honestly couldn't understand him. I asked for another individual and he would not help, but after hanging up and sending a short email, the head of the company called me, answered all my questions, and gave me his number if I had any problems. Out of about 20 conversations, that was the only time I encountered a problem. Everyone has been very helpful, friendly and informed on getting me the information I needed. Great people and company.

I am 72 years old and because of certain circumstance I had to contact Debt Blue. They have worked with me to accomplish a lot pertaining to my credit and bills. They have helped me to get a lot of bills down and completely taken care. Without them I would not have gotten this far. They are exceptional people that work very hard to get someone that need to accomplish something that they cannot do on they own. Their expertise and knowledge helped me feel better than what I was feeling before I contacted them. I would recommend them to anyone that has been going through financial issues. God Bless Debt Blue.

My Name is [Your Name] and I called to inquire about the status of my participation with DebtBlue, and I also wanted to know about my refund, because I was at the end of my consolidation period. The representative I spoke with was the best she was very diligent. She displayed passion in the workplace. She was very diligent, patient, and knowledgeable. When I asked a question that she didn't have the answers to she researched it and was able to give me valid confirmation of policies and procedures. She really made my day. The representative is the best, she is what you want to experience in the financial world. She has great characteristics, and is an asset to the Debt Blue Company. I had to edify her by giving her the ultimate compliment to her Supervisor [Supervisor's Name].

How fortunate was I to work with DebtBlue. She was professional, sincere and on top of her business. My situation was slightly unique and she didn't stop investigating my question, with fellow workers, until she had the answer. What a pro! When people commit to being the best they can be, to giving perfect customer service to people that got themselves into a bit of a jam and are present to them all of humanity prospers. I am in the business of customer service as well, and the beauty of DebtBlue is that she treated me with respect and celebrated with me when she discovered great news for me. I am truly impressed with this company and the people they hire; people with heart, clear communication and who give encouragement and support without being sappy. DebtBlue was fabulous!

DebtBlue was very helpful however, between being sold and signed up with DebtBlue and now, I am discovering information that I should have been made aware of initially. FEEDBACK: it would be very helpful to have received a basic information sheet outlining my responsibilities as well as how DebtBlue works with creditors. I was unaware until today that negotiations with creditors do not begin until after I have been with the program 90 days! A simple information sheet emailed would have clarified this up front. I'm figuring out on my own what this lack of knowledge on my part is doing to my bank account! Did get this and some other information clarified with DebtBlue today. I was sold the program verbally, having the basics of the program emailed would really help. I did receive one text message that provided info on attorneys if I got sued by any of the creditors.

Replace all *(asterisks) with appropriate text in review about DebtBlue:
OMG.. I can't stress how fabulous the service is.. The starting process is well detailed and even though it may sound great, it just keeps getting better. First, there is no lies on what is been said and what this team does for you. I was able to relieve an amount of stress and depression on my first call and knowing that I have a team of many valuable resources at hand, becomes impressive. I was able to sleep better after that and forgot to check my portal for a few months. LOL Then Boom, i get a call...OMG, they really want to know if everything is good and if I was able to view my portal. I was honest about it, and I wasn't punished for it. LOL, but somehow I was able to get better news, they found a way to lower the cost. "What" are you kidding me right now. So, I up my cost and voila, another great surprise. To each its own. Life placed me in a rough situation, but DebtBlue gave me a shoulder, even better a family that I can call upon. Believe me when I tell you that every department has great service skills. By far the best, Well played DebtBlue. Now

I received a flyer from the local postal office regarding DebtBlue. The flyer didn't explain what this company does. So I went to the website and filled out the contact form. The website also didn't explain what the company does. Someone immediately called me and it sounded like a scam, so I said "please remove me from your contact lists". Since that time, in the span of one week, I have received a combined 50 emails/phone calls from DebtBlue. Sometimes, they will send out multiple emails within one minute. I responded to every single one telling them to remove me from their mailing list and yet the harassment continues. It doesn't matter how many times I block the numbers and emails, telling them to remove me from their mailing lists, they just keep right on contacting me. Someone called this morning from a new number and when I said stop contacting me, he refused to add me to the no call list and instead hung up on me. I called him back and he hung up on me again, without removing me from any contact lists. There is no way I would ever work with a company that treats potential customers like this. And I can prove how many times I've requested to stop the harassment as I'm responding to every email and phone call. This needs to end before I take further action against your company.