MoneyGram Payment Services
reviews and complaints

I had Moneygram for over a year and never had an issue. I called to confirm why didn’t my discount fee never applied and the first representative told me that I would need to submit it and I would see it in my bank statement. I then told the rep that the discount usually automatically applies before submitting the transaction. She then told me to go ahead and submit it and if I had a problem then I could call back tomorrow. She also mentioned that they didn’t have a promo code and since it was my birthday month, all of the transactions I would make for the month lf December would have $0 fee transaction. I checked the next day and they charged me full amount of the fee. I called again to find out what happened and got sent to different departments to end up telling me that they can’t do anything on their side and that my discount fee is expired. I explaied to them but in the app it does say my next transaction I would have a 40% which clearly is false information. Long story short they still charged me for the fee and even though at the end they advised my I hd a promo code that I could of used for a $0 fee which the first Rep never told me, they said they couldn’t apply it to the one I made and I woild have to make another transaction. So frustrating. They need to upgrade their app and have the reps follow correct protocols and not provide false information.

Yeap, i didn’t believe it.. but i do now... only one transaction and that was it... 1st transaction was error, second attempt went ok with refresh to get it thru.. 3rd and 4th transaction error.. all were made online because the app couldn’t even work properly if at all.. called customer support, same as everyone else, told me account flagged by the system due to risk, told me to use another service, lol.. I am, and have been using Western Union for over 2 yrs now.. Haven’t used moneygram in over 3 yrs since I heard from a store owner tat him and all the mom n pop stores around town removed all their machines cuz greedy moneygram was eating a huge chunk into all their profits and monthly moneygram-bank-deposits.. Only because my cousin asked if i could send it thru moneygram cuz it was closer to her home that i decided to send it, prior to this I had sent it thru Western Union and i had told her i don’t like using moneygram because of all their history n drama... anyways, after talking with a customer service rep, I tried logging back into my account, but surprise-surprise, I couldn’t cuz my account was just closed by the customer service rep.. Wow, they are super fast at closing peoples accounts but slow as heck when completing a money transfer.. especially when we’ve already given them all of our personal info and verified who we are even before our first transaction.. this is Game Over. -1 star

I’ve been standing the abuse, slowness, and poor customer service of MoneyGram for a couple of years now only because they have great exchange rates. But what good is a high exchange rate when the money doesn’t even get there and you have to wait for weeks or months to get a refund. The customer service reps, although they’re nice, are pretty clueless about what’s going on and they will never ever transfer you to a supervisor (as if that would do any good anyhow). After a few transfers that were supposed to be deposited directly to the receiver’s account, MoneyGram started flagging my transactions but even after a “verification application” the funds were never released. I was well under the monthly limit and the rep proceeded to blame the receiving bank. I spoke with the top a manager at the receiving bank and he says they have nothing to do with compliance or processing payments, they simply pay out if MoneyGram allows them to. So, MoneyGram, why lie about it and blame someone else? Also, they never notify you that something’s wrong with the transaction, you simply have to “guess” because the funds never show up. No emails, phone calls, texts...nothing. And all the while the status shows as “funds available”. Honestly, just go with Xoom even though they have a bad exchange rate but I assure you that the money will get there in minutes. MoneyGram is currently holding my money hostage for up to 90 days without an explanation. Sounds illegal doesn’t it?

I sent money overseas notice that the recipient names were wrong and I call customer service and explain the situation and she told me that she can't change the name for me but that she can cancel the transaction for me and when I receive the refund for me to resend again with the right name she was very nice customer service and also she told me that I can see the refund on my bank account within 3days depending on my bank
I wait 5 days and I didn't see the refund I call my bank to see why they are not crediting my account when the MoneyGram had process the refund 5 days ago, they told me that there's no refund there and that the MoneyGram told me that it depends on them to see money on my account fast or in 3 business days, she decided to file a claim and I let her know clearly that MoneyGram jut refund the transaction and that nothing about fraud there very well done
That the problem is with the bank now to issue a credit to my account, she files a claim, and the same day I receive the email from MoneyGram saying that my account is suspended because they suspect fraud on my profile I call customer service and she found out that I can't use their service anymore, and to find another company to send money with, they also closed my wife's profile, what company is this very disappointed but no problem ⚠️ MoneyGram did pay me to send money I pay them and they provide with service nothing to be sorry here I'm happy to find another company lots of people is complaining about the their service

Updated:
After a lot of problems one of the transaction was successful after I called them over and over but the next one transaction was failed twice! And the customer representative named Paul ask me a private question about me and the transaction that I think is inappropriate! Like what the reason I want to send money for and what do I wanna buy for my sister gift! And I told him it’s bothering me and he said that’s their rules! Wth I never ever know a stupid application like this! I called them to closed my account on moneygram app because there’s no option to delete the account on the application! Do not waste your time to download this application and waste your data!

At the first time I created my account, I got the email said that my account is have a problem. And I called the number they gave me. I called them and everything went good! And I can login and send the money and after that everything goes weird. The next day I can’t login into my moneygram account said my password is incorrect (I used the same password and never changed it at all!) And I tried to reach the live support and 3 of them told me I have to wait for 24 hours to login to my account! And I asked why? They can’t answer me properly and said it’s their rules? And I called them and they said it’s their rules. Like what? After I send the money and put my bank account number and everything I can’t login and have to wait for 24 hours? Are you for real! This is a joke! I will updated this after 24 hours and I will let you guys know whether they are a fraud or not! Smh!

Hi everyone
I hope this find you well
I just about to call police or authorities on MoneyGram
Everyone be careful don’t use their service otherwise end with anger and time waste
I lost my money in Istanbul I called my cousin to send me money 100 Euro from Italy
Then MoneyGram accept the money from my cousin so he sent me the paper through whatsapp I went to MoneyGram after 2 hrs walking then their agent said your country cannot receive money I went another agent he check for me and gave him error messages I called MoneyGram they asked me more then 20 silly questions like what for you want this money I said I want to eat and pay for a hotel for a night at least he asked what kind hotel you want to stay I said just somewhere I can sleep ask me why you go Istanbul I said i m tourist and a lot of silly questions in the end he said me your country passport can’t receive money.
Then I ask him why you accept the money from my cousin in Italy while you known my details he said I don’t know
Anyway I m ended in the street without money and any shelter
The nice part is they said to my cousin they can give the money back in Monday
I really don’t have anybody here I could send money through other company and all companies are closed till Monday I really don’t know what to do with this situation
I just wanted let people know so someone else not becoming their victims

JUST PEOPLE PLEASE BE CAREFUL WITH MONEYGRAM
PLEASE PLEASE PLEASE PLEASE PLEASE

Moneygram company doesn’t have heart and till Monday makes money with victims like us in stock market

I wish you all the best

I used to send money to a friend through this app. It was easy to send the same amount to the same person every month and it was immediate. I was doing direct withdraw out of my bank account and it cost the same amount as going into an actual MoneyGram location, so the only thing I was saving on was my time, by not having to go to a brick and mortar location. Now, they tell you through this new version of the app, that you can save $6 by doing direct withdrawal out of my bank account, which is what I have been doing for years, anyway. Great! Now I save time and money! Oh no, no, no. Now, there is a 3-4 day wait on on “processing” the transaction. Really? Why was it immediate before? And to withdraw the money out of my account was immediate, that was not “pending” for 4 days...and, by the way, I have to re-enter all the information of my friend (name, phone number, amount to send, and I even have to change the receiving amount to keep it in dollars) to resend to her. It used to be you could go to the transaction history and pick one of the completed transactions and there was a resend button. Only after I re-enter all the information, does a button pop up that says, oh, you have sent to this person before, so do you want to resend what you did before. Why add that step and just keep it as a new transaction and just make it a verification page? Either way, this more time consuming to me. Now it is better to go into the brick and mortar location, which, by the way, costs me the same as I was paying before. Thanks for getting my hopes up, MoneyGram, and then it all comes crashing down...

Went through the whole verification process where I confirmed mobile number and took a picture of my drivers license and the whole nine yards. My account was verified. I sent money to family overseas only to receive an email later that day saying my transaction was flagged as suspicious and my account was canceled. My only option to contact them was an online form.

I had to search online for their customer service phone number to speak with someone. I asked what happened and if there was something I could do to correct the issue. The only answer they kept giving me was “we cannot share that information with you.”

When I asked about my money being refunded, I was told it would take 10 business days to refund my money. So I couldn’t send money through them and I had to wait 10 business days to get my family overseas the money now even though they already verified my account and immediately withdrew the funds from my account.

When asked what they were doing with all of the personal information I submitted (phone number, photo of drivers license, etc.) they told me again “we cannot share that information with you.” I asked to speak to a supervisor and got the same “we cannot share that information with you.)

As I asked for their employee ID numbers or names for my records and complaint with the ComplaintsBoard.com...they again could not share that information with me.

So all in all...the service was very unprofessional and they are holding my money in limbo for 10 business days based off of I don’t even know what because “they could not share that information with me.” Do not use their service, it is not worth it.

I wired some money to my family in Mexico on nov 12 2021 the estimated time to receive the money in their account was 2 days. On the 14th nothing available so i contacted customer service where they told me that it was going to arrive on the 24th when i processed the transaction it clearly stated the 14th so i said fine I'll wait but now the 25th of nov they said the money was already transferred to the financial institute in Mexico and they have nothing to do with them so i asked to get a refund they also said they couldn't refund me because the money was already transferred even though my family never got nothing so now they opened an investigation that could take up to 90 days to figure out and there is no guarantee that my family is going to get the money or me getting it back. my family went to their bank and they said its money gram and money gram tell me its the bank now I’m out of almost $500 I've been a customer since 2006 but now after this i will never use them again I'd rather pay more for a more secure transfer and the customer service is horrible they are all a bunch of robots just repeating the same thing over and over some don't even speak English after many calls they cant resolve nothing i just have to wait i guess and hopefully get my money I recommend using another service don't go through this like i did we work hard to send our family money so they can lose track of it and not resolve nothing in a timely manner they should be more involved and refund your money and then look in to what happened not making me or my family wait for them to figure it out now i have to come up with more to send them because i they can’t 90 days till money gram looks into it and them not working im the one who supports them financially.

Hello,

I couldn’t use “send again” button again.

I realized the process is now changed.

Last 7-8 times, I used “send again” button smoothly. At that time my stored financial institution was Credit Union of Southern California.

Then, suddenly, MoneyGram made it hard for user. As far as I know, none of other money remittance apps (WU, Ria, Xoom) asking customer to provide screenshots of ID or Drive License. To save some fee, I did provide it to continue use MoneyGram app.

I wanted to send money yesterday and I realized the app asked to do steps again likes before without “send again” function: re-provide recipient’s debit card number, re-provide expiration month and year, stored phone number automatically pre-filled without destination country code, previous stored credit union disappeared from the list of bank, then I found Los Angeles Federal Credit Union but always pop up “unable to connect at this time”. I tried this morning again, stills the same.

Yet, when typing first few letters of the name to search the bank, I seems like the searching machine is slowly looking for whole universe to populate the right bank to bring them up.

Since 11/12, I kept contributing my user-experiences thru emails, chat, reviews on App Store, to just follow ups the “send again” button.

One day I think it is in Spring 2021, it fixed.

I can’t be more happier at the very first time to use “send again” button.

I was enjoy using this function few months until one day, I was asked to provide screenshots of DL, then today, I was asked to re-do pretty much likes we did back in last year.

Yes, your fee is competitive.
Yes, your app looks nicer.
Yes, you did listen to user to improve once.
Now, seems you just ruined things and challenging user with angry experiences.

Please, simple is best!
Respectfully

Been using Moneygram for YEARS. Downloaded this app and spent 30 minutes just trying to log in with my known email and password. MG sent me (via email) two separate "special codes" to log in with, which also did not work. Then a 3rd one which finally worked. Then I tried to send money to my family member and spent another 30 minutes trying to send the money to no avail. Then I had to answer 20 personal questions on my phone so that they could "verify my identity". I answered them ALL correctly and then I got locked out and told to call a 1-800 number for "assistance". Then I got some woman in Mexico who could barely even speak English and I had to answer another 20 personal questions at which time she unlocked my app. Then I had to log on and type all my info again to try to send the money after which it said it was successful and I would get an email soon with the verification number. Well I checked my email and I got a message from MG which said "please call this number for assistance and verification" so I had to call another number and speak to another person in Mexico (whom I could barely understand), and she had to ask me another 20 personal questions in order to "verify my identity". She even asked me who the person was that I was sending the money to, why I'm sending her the money and have I ever met this person before. YES THIS IS MY WIFE AND HOW THE HELL ARE YOU GOING TO VERIFY THESE THINGS? Ridiculous! I can't believe how bad things are in this country now. I'm sick of all this hassle and forced intrusion into my personal life. Is the NSA using Money Gram now to do some of their intelligence gathering? Sure seems that way to me. Anyway, it finally worked but cost me more than 2 hours of my precious time and now I have a severe migraine headache (thanks a lot MigraineGram).

I attempted a transfer recently 3/21, which would be my “first” transfer with this app (Money Gram), as I had been using another company to send money to family abroad that switched their “money in minutes service” to “next day service”. So thank God I was smart enough to do a smaller test amount 1st, just to get a feel of how the transfers went and wouldn’t you know it, it was cancelled by Money Gram who blamed the cancellation on the recipient bank which was Gcash (Mobile money). Well after a call to Gcash customer service, I find out that they have no knowledge of my transfer or the reference number of the transfer at all, which means Money Gram cancelled it and now I have to wait 3-10 business days just to get back my money!
Again, thank God it was only a small (test) amount but I learned a lesson,
“never use Money Gram”
to send money. Wow, they couldn’t even get my 1st transfer right, just imagine if it would have been a larger amount of money.

*Update [they asked me to elaborate the issue so they could resolve it] My review wasn’t elaborated enough? Ok..

I changed over to your app to send money abroad (I’m not naïve to using the money transferring apps), this was a FIRST attempt to use Money Gram.
I started the transaction, it went fine, I received a text or email that the transfer was started within minutes.
About 30 minutes later I received a Cancellation email, so I went to Live CS Chat on your app to see what the problem was, this person told me that the issues was on the receiving banks end, which was Mobile Money aka Gcash whom my receiver called and was told they had no records of my transaction, so they could not have cancelled it on there end so therefore Money Gram fumbled the ball and was looking for a scapegoat, but hey it’s no longer necessary for you to “resolve it”, as I resolved it myself by using ANOTHER APP.
By the way things look with your reviews, you need all hands on deck to fix everybody else’s problems, and good luck with that :)

First off, let me tell you I don't write reviews. Me writing this review either means my experience was really good or really bad. If you hadn't noticed my one-star rating, the reason is the latter. I hadn't sent money before and I was told Moneygram was cheaper than Western Union (which turned out not to be true at all). I had seen LOADS of bad reviews about the app, but I decided to trust my friend. I first tried the website. I made an account and hooked up my checking account. Easy peasy! Then I start the process of sending the money. The first time I make it to the last page and the webpage says there was an error. Okay, cool. That's fine. I'll just try again. The next THREE times, a window pops up on the fraud page saying Moneygram couldn't verify my checking account. I didn't want to pay with my debit card because it was $30 (an outrageous amount in my opinion). I call customer service and they send me to Telecheck. I call Telecheck and it's an automated line which asks me for a seven-digit code for my issue. The problem is, the Moneygram pop-up didn't give me a code. So I try the app and eventually decide to just pay the extra money using a debit card. Well, that doesn't work either. I get the error page at the end again. I call customer service after FIVE tries using both methods (checking and debit). He said I would have to call Telecheck about my checking account (I already knew that). I told him Telecheck asks for a code and he said he had no idea how they handled business (so no help there). He also said my debit card attempts weren't showing up when he pulled up my account so he couldn't help. Absolutely horrible app and website on Moneygram's end. I give up and head over to Western Union's website, which was $5 cheaper. Turns out, I have a Western Union in my town (silly me). So I go in there and I'm out in five minutes. Plus it was only $8! I hope this review helps at least one person. I read the reviews but didn't listen. Please listen to mine as I think you can save so much time and money going a different route. God bless!

The worst money transfer service you can image. First time I used this app in October . My transaction got declined, and I understand that - they want to prevent fraud, I was able to send the money again 4 days after, after I’ve made multiple phone calls to the money gram. When I went to the “money gram location” - they refused to help me because they are only contracting, and rendered me to call money gram. I could not use offline location because transfer fee was higher and amount limitations were way lower.
In December I needed to send money again, and I couldn’t do it with the same banking account. My account was under business name, and they rejected to work because my name didn’t match In exact the same way. Customer support told me there’s nothing they can do and I need to contact my bank to change my name. Ridiculous. So I went to the bank, withdraw money from business account and deposit them to my personal account, but it didn’t go through this time again. I called them again and transaction was processed. In January my girlfriend needed to use money gram, and she linked our shared checking account. Money gram contacted her to verify transaction, they got an information that she is sending money to her mother, with the same last name, they requested a bunch of extra info and..declined the payment. Even more, first time she tried to register in the system - she couldn’t do it, because her phone number was previous linked with another account. She owns her phone number only for a couple of month, probably previous owner had an account linked to this number. Money Grams customer support said that they can’t link her number with the account, and she need to get another phone number. Ridiculous. After they declined last transaction - they blocked her account, and mine account as well. It just says that log in information is incorrect. When I try to reset the password - it shows an unknown error.

If you have people why rely on you, don’t use money gram - they will screw your over in the important moment. Customer support is horrible. They need to get in touch with their customers or go out of business. Now I’m using Western & Union and they are just great. Thanks for reading.

I downloaded this app and when l tried to open it

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This is what l got.

This morning just before noon, about 11:30 I went to my nearest Walmart to send a Moneygram. I was ready for success with my Debit Card and ID in hand. 5 minutes later the lady told me the money would be ready, to be accessed in another state within 10 minutes. I left feeling so pleased that my family would have what they needed. About 2 hours later I received a call from a family member in California saying the store she was could see the funds were released but, they were not accessible. She told my family that I in-turn would have to call Moneygram directly to get the money released, so I did, At that point I spoke to the rudest, most disrespectful woman alive,(maybe s little exaggeration). She treated me like I was a thief. She asked me every question under the sun, (that I answered) My name, address, phone, my families name address, phone. My age (not my birthdate, my age) and so on. Once she was done interrogating me, I thought OK I’m now good to go, and she will release the money. NOPE! She told me to now go back to where I purchased the Moneygram. What? That was an hour drive, in Friday afternoon traffic and rain. What was it that I needed to show them that they hadn’t seen this morning? Once back to my Moneygram store 3 clerks and a manager looked at my receipt. (This after standing in a very long line). They told me my family should now be able to get the funds. So now I’m on the phone with my cousin, who’s speaking with those trying to help her in California, and I’m speaking with the Manager-at my store. He was trying his best, to help me. It was crazy! Ultimately, after all this, he was finally told by Moneygram the cutoff was $2500, Now my family could go to any other Moneygram in Calif. and get the money. Well it is now 6:00 or 61/2 hours since I parted with $3000. My family is driving from location to location and now calling stores hoping to find one that will payout the $3000. So far no go. What a nightmare. Never again! Western Union may be a little more expensive but, they are dependable and courteous-totally worth it. At this point I have no idea if we will get the transfer accomplished. If we don’t, several people just spent, several hours in 2 states, chasing their tale. I’m expecting to be told it will be weeks before I get my money back. Of course not to mention, all the time, to fill out whatever is needed and stand in long lines. I cannot tell you how disappointed I am. First, on lack of knowledge from Moneygram. Second, on lack of customer service also from Moneygram. I can truly say Never Again!

You made changes to the app and messed it up. I went to send money to wife’s account in Philippines just like I have done every month twice a month. I hit the resend option, choose bank direct and unlike before, it wants her bank account information and her information again. Not all places in the Philippines have a numbered street address, some just have a town or barangay. I entered the address where she gets mail and it comes invalid. I talk to a MoneyGram agent and he says send it for cash pickup. Unacceptable. That costs more and in this time with pandemic dangerous.

I sent money for $800 and MoneyGram had me cancel the transaction 3times I had to cancel n pay the fee.MoneyGram has developed a habit of making u cancel to keep the fee.when it clearly states on the receipt 30mins before the transfer I are entitled to refund the fee.no option to make corrections won’t email the receipt for amended transaction.correction won’t reflect at the receivers end.useless costumers service.most of all its not safe.my bank told me that someone tried to extract 30 transactions for $200 each via money gram. I hope people can read this not safe to use MoneyGram

This is The worst service ever , don’t send the money because they will keep it and claim that at your bank holding up the funds . MyDad was sending me money to pay a bill in the funds never came into my account . Four days later my account still says the same balance . After we weren’t worried but then when we realize how much money we had sent then we started to get angry . So no worries will just called the money gram support line but only spoke to a bunch of people who barely knew English . I would recommend that they redo their support line and they learn to respect their customers .

This app is terrible, what is the point disabling some submit button if we have the option to edit. I was trying to add a recipient to send money, after entering the name , the app ask if this is the the correct legal name, I click on yes but nothing happens, that mean the buttons is disabled thinking that the name I entered was incorrect. I think a better design would be informed user what is wrong. If you do errors checking, inform user what is the error instead of making the button irresponsive. I used Western union before and never had a problem with their app and UI. You guys need to update and fix this app.

Terrible company . I tried to send money overseas to a friend in need and they treated me like a criminal! I can’t believe how a company like this can stay afloat with their trash customer service. They completely banned me from using their service for trying to send money to a friend with a disability. I just wanted her to have a good Christmas. ABSOLUTELY NO REASON for them to ban me like that. It was my first experience with moneygram. I contacted customer service and they REFUSED to do anything about it. I also wrote a complaint and they did not even bother to respond. STAY AWAY FROM MONEYGRAM. Please use a better service that actually cares about their customers.

Had a terrible experience with MoneyGram. I sent an urgent transfer to my father and MoneyGram put it on hold because my father and I have the same name (shocker right?). I sent him transfers twice before and no issues, they didn’t even look at the history. I was willing to provide any required information, but I wasn’t able to find where I can do it on the app, so the customer service representative yelled at me that my phone is old! Then she gave me a website, and after completing all of the steps it gave me a pop up window saying, “id is not required for this transfer.” They asked me to wait a day and then cancelled the transfer. Do yourself a favor and don’t use them.

I was out of town. Sent 350.00 to my daughter back home . This was to take care of some bills.
To my surprise and for no reason given my transaction was canceled.
Money gram took the money from ReliaCard and then canceled the transaction.
Then they tell me there is a 10 day hold on my funds . How who and why are they allowed to do this ?
We are in a pandemic and people are struggling. I don’t have money like that ,for a company to do this to.
It has been 6 days so I reached out again. All I got was that is how they do business.
I will not use this company as a way to send money ever again.
So people BEWARE BEFORE YOU USE THIS COMPANY TO SEND MONEY .
They just might keep yours too!

I downloaded this app is it easy way to pay bills online without the hassle going into my local Walmart to use money gram services. But as of yesterday the app froze when I was submitting a payment and ended up double charging my card after contacting Money Graham was told there’s nothing that can be done because it is already been transferred the funds to the biller. Now my Account is left empty and the only thing they tell me is sorry can’t help you I would not recommend this up to anyone stay away from it stand in line if you have to use money gram services. Stay away from this app all together. Piss poor service double charges you what you pay in the stores not worth downloading at all.

We sent money in April to our daughter but because of covid 19 she could not pick up until August. The time expired. We called moneygram’s customer service and they told us to go to the location where we sent the money. We told the rep that wouldn’t happen until November as we were out of town. We went to that location and they informed us we needed a code number. We called back moneygram and after talking to 3 people explaining our situation each time someone in the escalation department gave us a new reference number. We went back to the location where the money was originally sent from and they told us the number was invalid. This was the most futile exercise I have ever experienced. Would like to know how you stay in business?

Recently I made an account to send to my friend in India, I’ve used other services no problem like PayPal or Xoom for money transfers to Mexico or India.

I sent money once, $10 dollars... 2 days later after it cleared I got an email saying my account was suspended for fraudulent transaction? I called, emailed and chat with an agent saying it was me sending the money and no fraud was being committed. That’s my hard earned money that I pay US taxes on every penny. You know what they said...

“Moneygram services are not available for you, use a different company to send transactions”

I didn’t get a reason why my acc was suspended, definitely not fraud protection because even when I try to clear any problems they didn’t want to hear about it.

Do not use money gram to send money to your loved ones, They are sick upstairs and are confused. They will definitely disappoint you because they will confirm with you that money has been sent and the following day, they will send you a cancellation email. They will cancel your transaction unknowingly to you and will refund. But they wont issue the refund until 10 business days.

Especially if you’re sending money for anything urgent, DO NOT USE MONEY GRAM. Use other good and reliable money transfer service.

You guys need to refund my money right away because the money is for school fee. You are about to be sued for this heartless act of yours and inappropriate way of rendering stupid money transfer service with your stupid app and website.

BUNCH OF NUISANCE!

I have been a money gram customer for well over a year now and have learned over time that sending funds via bank is such a pain because 90% of the time the login/password to bank fails for no apparent reason. I thought it was the bank but I tried two different banks this time and both failed which leads me to believe the error is due to some fault on MoneyGram side. When I chose credit card option then it is a breeze but that translates to an extra $10 charge by the credit card. In comparison, cost/time/experience with Western Union is 10 times better. I am loosing patience with MoneyGram and would rather pay an extra dollar or two for slight difference in rate conversion than go through such frustrating experience almost all the time. Call me if I am doing something wrong or you can safely assume I won’t be coming back or recommending MoneyGram to my friends and family. My cell in U.S is [protected].

Asim

This app does not even work. I signed up and created an account. I was able to send the money at first and I even got the confirmation email. My friend went to get the money but he could not withdraw the money. They sent me an email saying that transfer was canceled and my account was suspended and it will take 3-10 business days to get my money back. I mean are you guys serious? What if I don’t have more money to send it to my friend and he needs it immediately. I called the customer service to ask them why was transfer cancelled and why was my account suspended for no reason. Their customer service is so poor and unprofessional. They kept transferring my call from one person to another. The third person looked up and told me the reason of cancellation was that I can not to do the transfer through the app and I had to go to a store and transfer the money in person. So, why do you even have this app for? I had to do the transfer through western union. If you want to do the business please do it professionally.

My grandson (in another state) needed some emergency funds. I used Moneygram to send it last Thursday. He has been unable to deposit the money. I have called their customer service (many times). The rep has said there was a problem on their system and it will be resolved in 24/48 hours. Close to 96 hours have passed. I have tried to talk to their customer service which is in another country and have done online chats. All I get is “sorry for your inconvenience - be patient for another 24/48 hours - and we cannot refund your money”. Now I feel that a reputable company would resolve the issue with an immediate refund of my $300 (it has been taken out of my account) if their system was at fault. $300 might not be much to some people but it is when you are living on retirement.

On 28 August 2022, I used money Gram to send money to a Federal Inmate. Ref # [protected]. As of 9/2/2022 the inmate's trust office hasn't received it. I called Money Gram's Customer Service several times to ascertain status of the transfer and response was, money was sent and received by the BOP. The BOP said it never received. I called customer service back and they said wait 3 days and it will post to her account. I did that and the money was never received. I called back and the guy at customer service got very rude and loud. I asked to speak to a supervisor and he said he wasn't going to do that. He said the money will post, it always takes longer. I have been sending money to my friend a long time and it always posted within a few hours. The BOP says they don't have and never received it. My friend never received and now the money is gone. The amount was $150.00 from my bank. I did a complaint and I have never heard from anyone. Case [protected]. My question is this, what are you going to do to correct this and either refund the money plus fee or send the money to my friend. Windy Lynn Panzo, [protected]

These money orders were lost in the mail, so I paid them with another form of payment. The money orders, were returned in the mail more than 30 days later. because they were already made out I had to request a replacement money order. I was told that there is a $45.00 3 day processing fee and $22,00 to overnight it back to me. I requested that choice for the $500.00 money order. The replacement case # for that is [protected] and dated March 12, 2022. I have been told that a check in the amount of $433.00 was mailed to me. Today is March 21, 2022 and I have not received anything. They are rude to me when I inquire about it. This check should have arrived overnight last week. I did not request the fastest processing as I did on the large money order. I don't kow what to do anymore. I live on social security and like I told them they are holding the money that I need to buy food. Please help. The replacement request number for the money order in the amount of $150.00 is [protected]. Please help me.

Approximately 5-6 weeks ago I had a problem with my regular weekly Moneygram transfers to 2 of my friends in the Philippines. I wasn't able to get anyone online to help me with it so I changed the format to regular scheduled transfers for both friends...& let it go.
Tonight, I can't log in to my account for some reason...and again, NO customer service. Only recorded messages that don't address the problem.
I'm so frustrated as I've tried multiple numbers multiple times and got nowhere with any of them.
I guess the only answer is to find another company for online transfers ... hopefully one that DOES have a valid customer service department.

My sister was banned from using their service for NO REASON years ago when her then boyfriend moved to USA and was helping her with her bills.

Our cousin and I now live in USA (LEGALLY) and have tried to send my sister money through Moneygram, and only NOW they've informed her she got banned back then. Probably after her last remittance from her ex-boyfriend. Now they're asking her for those money transaction receipts from 2006 to investigate further! That's 15 years ago and obviously she doesn't have them! So she'll never be unbanned. This is absolutely insane, unfair and a ridiculous practice on all these remittance places (it seems others do the same to law abiding citizens around the world). It's disgusting!

A CLASS ACTION LAWSUIT should be started by all the family members, partners, and friends of the affected by these arbitrary bans with NO VALID REASON. Accusing people of fraud without proof should be illegal to these awful companies!

My daughter's father from Trinidad has not been able to send her in South Africa money for the past month, he has been doing so for the past 16 years, I have sent an email to their customer service but no response. They now reguiring certain documents in order for him to send money all these years and now they are asking for all of these things. Surely if you check on their system they are able to see the pattern of these child maintenance payments. MoneyGram is saying because of money laundering this why. My daughter needs food, medicine etc but they don't care.

a few nights ago on 04-17-2019 at 4am I decided to do an online money transaction. Send 500 dollars to a friend of mine in Colombia. I been using MoneyGram for over 2 years never had ant problem before and I am good honest customer. The transaction looked like it was going to go to through but then it asked me for picture of my drivers license. I took the picture posted it there and clicked ok. Then it said to wait some minutes.

I a few minutes a page pops up and says we have canceled your transaction and we have closed your online account. BY this time I am getting angry. I call them talk to some woman she keeps putting me on hold I get tired of that ask to speak to a supervisor. He comes on the line and he had an attitude of a jerk. He puts me on hold a few times then says sorry nothing can be dont your online access is terminated I ask why then he tells me a problem with my drivers license. I said thats a lie my drivers license is fine. So he hangs up the phone.

So I wait until the next day and go to twillet MoneyGram has a page there. I direct message them and now am talking to a 3rd person about this. He takes all my info about the problem and goes away finally he comes back tells me nothing he can do that the security dept feels uncomfortable about me that I am "high risk"! Now this really infuriates me! Never in all my life has anyone or any company called me a high risk. I told him to be careful what you are saying about a good customer saying that is damaging to my reputation and is slanderous and bordering defamation of my character! All He could say is sorry and nothing can be done. Said I could go in person top location and send it.

THis is not possible for me I said I have many many health issues thats why I do almost all of my shopping online including grocery shopping and have everything delivered here. I have serious back problems and my feet swell everyday and sometimes bleed so is very hard for me to walk and get in my car and go places.

So I have been going online posting what MoneyGram did to me to tell others not to use them, they are bad and not honest. While doing this I have found many many complaints on bad service at MoneyGram and they have canceled many peoples online access and sometimes they even kept the customers money and did not refund. So I am not the only one they are doing it to apparently for some reason they doing to to probably hundreds of people.

So now my advice to anyone wanting to send money do not use MoneyGram, use Western Union or another money sending place as MoneyGram seems to be lacking in the area of integrity.