DecorPlanet.com
Reviews and Complaints

I bought a Vanity, marble vanity top, and a high end Toto toilet . I spent over $6000. Dollars with them . All the items arrived on a palate . When my contractor was able to open all the items to install them , the marble top was broken in several pieces . Since this was more than 48 hrs after delivery , they refused to replace or refund me and I had to buy a new marble counter top . I won’t be a repeat customer !

I bought expensive faucets and a tub faucet from Decorplanet.com to the tune of $2500 in advance of a bathroom renovation project. They did not bother to contact me to let me know that the faucets had been discontinued. By the time I realized that I hadn't received the items and called them, I had very few choices of other faucets that were available and that I could get in time. I'd spent tens of hours picking the first choice. I had to make repeated calls and worked with 3 customer service agents before I found one who actually helped me find new ones. Then they fired that helpful person. In the meantime, I bought a number of matching and very expensive robe hooks and towel rings. They were all very late in arriving, there were very confusing communications about their shipping, and some were never even sent--again until I called AGAIN and asked where they were. Everything was so delayed that by the time I could install them, I realized that most of the hooks and rings didn't work. When I tried to return them, I got NO response for weeks. I had to make repeated calls to get an RMA number, which I finally got. Then, they refused to waive the 15% restocking fee. Incredible. I would NOT recommend them.

I bought expensive faucets and a tub faucet from Decorplanet.com to the tune of $2500 in advance of a bathroom renovation project. They did not bother to contact me to let me know that the faucets had been discontinued. By the time I realized that I hadn't received the items and called them, I had very few choices of other faucets that were available and that I could get in time. I'd spent tens of hours picking the first choice. I had to make repeated calls and worked with 3 customer service agents before I found one who actually helped me find new ones. Then they fired that helpful person. In the meantime, I bought a number of matching and very expensive robe hooks and towel rings. They were all very late in arriving, there were very confusing communications about their shipping, and some were never even sent--again until I called AGAIN and asked where they were. Everything was so delayed that by the time I could install them, I realized that most of the hooks and rings didn't work. When I tried to return them, I got NO response for weeks. I had to make repeated calls to get an RMA number, which I finally got. Then, they refused to waive the 15% restocking fee. Incredible. I would NOT recommend them.

Went to the Brooklyn store today (7.22.21)….bought NOTHING bc we waited OVER one hour to be helped. The one assistant was on the phone with a client for 43 minutes; then proceeded to help another couple, after 30 minutes we interrupted to ask a single question: Is this Brizio kitchen faucet stainless finish(?)…got a curt and not believable response of ….‘I think they call it something else…uh, yes, it’s the stainless finish’. RIDICULOUSLY poor in person customer service. Don’t waste your time. (Still quite annoyed)

I have ordered Grohe faucet for my bathroom vanity on 12/14/20 and received it 7 weeks after.I had made multiple calls re the order status but it didn’t help. I finally ordered a faucet from the different company and received it in 3 days.When I tried to cancel the order from this company I was told that it is being shipped and could not be canceled. I inquired about the tracking number but there was none at that time.When I finally received it after waiting 7 weeks I wanted to return it since I didn’t need it any longer I was told that in order to do so they needed to send me an authorization but I first need to submit a picture of all the parts that I received before they would issue an authorization and I would need to pay for the return postage and 15% restocking fee.
I had nothing but problems and great deal of frustration with this place.
My advice is STAY AWAY FROM THIS COMPANY

This company sells Grohe products but don't have ANY inventory. They place the order through the manufacturer and then you wait 2 weeks to get your order. One of the items I ordered was a soap dish and was the wrong size for the Grohe shower set I had. When if cam down to return the product not only do they ask you to pay for the shipping return (that would have been acceptable) but they also charge a "15% Re-stocking Fee". This was my FIRST order with this company and will be the LAST one. Their customer service simply is not up to par with other online companies like build.com where I ended up placing the order for the replacement I needed. STAY away from DecorPlanet!

Not the best. Slow service. No indication on products not in stock.

Return process expensive, antiquated and SLOW!

I somehow ordered a ceiling mount shower head instead of a wall mount, so I called the day after I placed the order but it was too late to change it. I was told I would get the refund faster if I accepted the package and used their label to return it instead of refusing delivery. It cost me $16 to use their label, I didn't get a fast refund at all, it took around 6 weeks to get the refund, and I had to pay a 15% restocking fee, even though I ordered the wall mount to replace the ceiling mount. So all told it cost me $40 to return a $140 purchase. I will NEVER buy from this company again!

Horrible!
Customer service sucks ! Order mirror wait extra TWO weeks ! received WRONG ! Picture and descriptions do not matching! Wait for too week before pick up! Week after still NOT received refund. DO NOT WASTE YOUR TIME WITH THIS COMPANY!

I do want to say the vanity & mirror were nice but the vanity top was horrible. I ordered this directly from Decor Planet.com on May 28, 2018. After getting a lot of excuses about my shipment it finally arrived on June 26, 2018. The top had 100's of gouges, scratches & chips. The drain hole had been chipped & repaired. I sent photos to DecorPlanet.com. They said to destroy it & they would send one that wasn't damaged. On July 23, 2018 I was told they shipped the top. We inspected the new top & it was damaged also, so I did not accept it. I called DecorPlanet & told them I did not want to wait another month for them to send a top that was actually new & didn't look like it had been used & terribly abused so I just wanted a refund. They said ok ( I thought that it was strange that they agreed to this so easily. I guess this is a way to get extra money. I paid $570 for the top. They refunded $493 to my credit card that I had been paying interest on since May 29, 2018. That is $77 short for WHAT? It was not my fault they sent me unacceptable damaged merchandise. Also BUYER BEWARE it is very hard to get a vanity top to fit the vanity that is not James Martin because they are off standard size about 1.5" in depth. I now own a vanity with no top. Would NEVER do business with this company again!