Latest Reviews and Complaints
Do not buy from here
Paid $950 for a shower kit and it leaks. Very cheapy made and came with horrible quality screws that were not useable for installation.
Additionally, the item went on sale 15 days after it was delivered (delayed due to the holidays) and customer service told me on the phone that an exception would be made outside of the 14 day price match policy to credit me as the box was still unopened at this time and within the return timeframe. This refund was NOT honoured and after inquiring over email 2 weeks after they said I would be credited I am just being quoted the 14 days again. Don't waste your money or you'll be wasting your time as well with horrible customer service!
Recommendation: Order from anywhere else.
Smart Toilet - TIG15-WH
After waiting for a month to receive a solution to replacing a part on my smart toilet, no action has yet been taken. The heated toilet seat is no longer working and the Merivale Road in Ottawa, Canada manager keeps telling me that head office is not responding with a code they need to order the part (still under warantee). I've never experienced such...
Read full complaint2 Bath Depot Reviews
Bath Depot’s earns a 3.0-star rating from 2 reviews and 1 complaints, showing that the majority of home improvement enthusiasts are somewhat satisfied with their bathroom fixtures and accessories.
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A Must-Have for Your Bathroom: Reversible 32'' Alcove Shower Set
I recently purchased the Reversible 32'' Alcove Shower Set from Bath Depot, and I must say it has exceeded my expectations. The sleek design and high-quality materials make it a perfect addition to my bathroom. The installation was easy, and now I enjoy luxurious showers every day. If you're looking to upgrade your bathroom, this shower set is a must-have!
We went to the store about a week ago, December 2025. We were in
the store for about a half hour & there was a gal behind the counter but
no greeting, no acknowledgment that we were there. No hello, no may
I help you. We walked out & will never go back.
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Bath Depot phone numbersClick up if you have successfully reached Bath Depot by calling +1 (450) 433-6495 phone number 0 0 users reported that they have successfully reached Bath Depot by calling +1 (450) 433-6495 phone number Click down if you have unsuccessfully reached Bath Depot by calling +1 (450) 433-6495 phone number 0 0 users reported that they have UNsuccessfully reached Bath Depot by calling +1 (450) 433-6495 phone number
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Bath Depot emailsservice@bathdepot.ca100%Confidence score: 100%
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 30, 2026
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Little kid, this is NOT horrible customer service. You returned tht item past the return date.