Art To Frames
reviews and complaints

I have experienced most of the issues noted by other customers in [protected]. I ordered my frame in Mid May. They took out the transaction on 5/14. I've contacted them on numerous occasions and have not been able to reach a person at any time. As instructed, I left messages. No return call or contact of any kind. Prior to this, I had successfully purchased at least 4 frames!

I placed an order for a mother's day gift in April. The website said that it would arrive in June, so I was aware it may not arrive in time for mother's day, but also thought there was a good chance it still may! Fast forward and my order should have already been delivered and it still hasn't even been made. After numerous attempts to get in touch with them, I finally got through via email and received a response that they would push it up in line of production. Still no information with regards to when I could expect it was provided. I also had to request for shipping to be upgraded so I wouldn't have to wait an additional 2 weeks for shipping time once it was completed. They did this for me but again no time frame. Upon trying to call their offices I received a message that their offices are shut down and that they have disconnected their phones and to contact them via email. Having placed an order back in April, I would expect for them to communicate with customers that have outstanding orders if they are unable to keep up with production. Very poor service!

Received a box frame that I did not want, tried to email them 5-6 times over a month period and called but no one ever answers.

Ordered frame first week of June.Have emailed twice and called once with no response. It is now late July. No status updates or response to inquires.

No customer service at all. Have tried multiple times to contact and left my contact info and they do not respond. The message just says they are busy. Have tried, chat, phone messages. Very disappointed.

I ordered a frame on June ***, i was told estimated shipping date of June ***, paid for a quick ship, they posted July *** I would receive it and there has been no updates at all. They do not answer their phones or email. I started reading the recent reviews on Facebook and there are many with the same frustrations.

I ordered a frame on Oct. , 2020 and received a product that was the wrong size. After finally talking to a person, I was assured that a new frame would be delivered. This reorder took place on Octy. , 2020. Delivery was promised on Nov. , 2020 but I've still not received it. The company's phone line is always busy and they haven't returned my emails. Please help. Thank you.

I placed my order on 5//2020 and the expected delivery date was 6//2020. It is now 7//2020 and I have called and left messages over the past week and have not heard back. This company's "Live Chat" option is disabled, the "Contact Us" message portal is disabled. The email addresses they list as forms of contact on their website bounced back when I attempted to inquire about my delivery status. My order # is ***.

I ordered a frame. It arrived damaged. They claim to offer 30 day replacement on damaged items I contacted them the day I opened my package. I used the email address included in the shipment and included photos and descriptions of the damage. I never got a response. I followed up with more emails and attempted to contact them through their website. All attempts failed as the submit buttons are not functional. I want a refund

I placed an order on 08//2020. I received a confirmation email stating delivery was to be the end of august. I have heard nothing from the company since. I have attempted to use their order status and customer service features on their website but they do not work. I have also contacted customer service via email and phone with no response. I believe this company is a scam as none of their contact information works nor does their website except to take orders/payments.

I ordered frames back in April. My credit card was charged for the frames but I never received my order. Shipment was suppose to be sent out in June and I'm still waiting over a month. I have called and have not been able to speak with anyone. I have tried to reach out online and it will not let you submit any messages nor live chat with anyone. Their customer service is terrible. I feel I have been scammed out of $172.28 when you are unable to reach anyone to check on the progress of your order

I ordered a matted frame on May ***,. I have not received anything. When I look up my order number *** on their website there is no delivery status. I've tried 4 times to contact this company. Their phone number gives you an answering machine. I left several messages to call me and no return. I've tried to contact them via their online form for customer service and no response. I tried several times to connect to live chat and nobody ever connects. I've already paid in full for my order back in May. If they can't provide me with the frame I would like to receive a refund.

I ordered a custom frame online and was charged $34.32 on 9//2020. The estimated delivery date for the frame was 10/*/2020 - 10/*/2020. I never received a confirmation e-mail for the order but seeing that my credit card was charged I believed the ordered was processed. Unfortunately I have not received the frame, so I went online to attempt to contact the company but their online chat was disabled and their phone contact information routed me to a voice mailbox that could not receive messages. I have looked at others' complaints and am concerned that if I do not file a complaint I will neither get the frame I ordered nor a refund, either of which is acceptable at this point

Hello, the information below details the order that was placed on 1/29. I have contacted the company repeatedly and have not received a response. I would like a refund because it still shows that the order is being processed. I have since received these products elsewhere. I have asked for a refund on several occasions to no avail. Please have this fraudulent business issue my refund. Thank you, DATE PLACED : 2021-01-29 ORDER NUMBER: *** ORDER INFORMATION Frames with Mat Image Size(s): 12x16 Frames with Mat $21.35 1 $21.35 Diploma Frames Image Size(s): 1 - 8.5x11 Diploma Frames $51.69 1 $51.69 Diploma Frames Image Size(s): 1 - 11x14 Diploma Frames $38.85 1 $38.85 SubTotal: $111.89 Discount Amount: $11.19 Shipping: $12.95 TOTAL: $113.65

DON'T BE FOOLED BY THE IMPRESSIVE LOOKING WEBSITE! I ordered a frame that arrived without the plexiglass. I figured OK mistakes happen, they will take care of it. I called and left several messages including the order number to report the missing glass. After several attempts, I was finally able to speak with a live person after continuously getting a robot- operator. He told me that I HAD to send a photo of what I received. I assured him there was no glass and asked why the photo was needed. He put me on hold to speak with the "manager" came back and reported yes, we need a photo. I have sent the photo, several times. I have called and left repeated messages. I even tried to blindly get in touch with someone through dial by name. NO ONE has returned my calls or emails! I wish I had read the reviews.

I placed an order that totaled $72.79 with Art to Frames on 10//2020. They provided me an estimated delivery date of 10//2020. At the end of October when it seemed that my order had not progressed at all, I contacted the company to ask for an update - they told me this on 10/: "Thanks for your email. I apologize for the delay on your order. Due to COVID-19, we are working with limited staff. We are backed up on both production and emails. Again I would like to apologize as this is not the norm for us. Your order is currently in our print queue and is about to begin production in our warehouse. It should be completed and ready to ship soon. Thank you for your patience and please let me know if you have any further questions." Since then, nothing has changed with my order - the status simply says "Open". I understand that COVID-19 is causing delays, but it is the company's responsibility to update me when they miss their delivery window.

I made a purchase from this company over a month ago. When making the purchase I was told my order would ship out in 4 days. It hasn't shipped, I have not received my order. I have left numerous emails, I have called countless times only to have someone answer once. She told me my order would ship out next week, which it didn't. No one will return my messages. I have posted on their facebook account, and again no one has replied. I have been scammed. I want my money back or the order that I purchased immediately. Based off of everything that I have read, I am not the only unhappy customer and something must be done to not allow this company to continue to scam people. I have never in my life wrote a bad review or gone as far as to file a complaint on ComplaintsBoard.com. This is by far the worst company I have ever dealt with for so many reasons. Avoiding my calls, not returning my calls, taking my money and not delivering the product I purchased is Illegal. Something needs to be done.