Canvas Champ
reviews and complaints

I placed an order for three canvas prints on May 15 and knew the delivery date was estimated to be July 6, it's clear as day on the website before submitting the payment. The canvas arrived on June 30, six days early! We are so thrilled with how the canvas prints came out, they're beautiful and the order process was simple and clear, I didn't need to contact anyone at Canvas Champ for help, super easy online order process. Totally worth waiting and I can't wait to place my next order.

I created an order for a metal print on March 22nd. It is April 18th and still nothing. Their "customer service" replies to my inquiries with the same response every time I ask. They tell me they are having "stock" issues and do not have the material needed to create my print, and every time they say a few more days they should have it. I asked why they took the order and the money if they knew they didn't have the material to create it and no one has responded. Someone should shut this company down.

Ordered a Canvas from them. Through their company web page. Checked out but after completion of checkout the Item was still in the cart. Pay pal payment was made. But when I checked on the order later that day no order was placed according to them. And Item is still in Cart.. Have called them 3 times getting 3 different people and run around. Saying call back or we will call you. Called them again they are saying no order was placed yet they have my money! Wish I would have checked their reviews on here before I ordered.

This company provides poor customer service. I received a pillow covering with a flaw and after contacting the company twice, still no response. I also am waiting on an order placed on April 5th with a stated arrival date of April 15th. It is April 22nd and after contacting the company three times regarding the status, I still have not received a response. Their products are fairly nice, but with this lack of service, I will not be ordering from this company again and I would warn others to beware. This company cares little about their customers, even repeat customers.

I ordered 2 smaller canvas wrapped prints which were received in just under 2 weeks. Canvas was not folded uniformly under the corners so there are noticeable "lumps" around the edges. Even worse was some of the color on the face of the canvas had rubbed off towards the edge of both photos in numerous places, leaving just white "dots" behind. I had to use some magic markers to color in the dozen or so white spots. The packaging was tight and in perfect condition so I can only assume these were shipped this way. I have had great luck with another company so I will pay a bit more and stick with them.

Was looking on the site and accidentally ordered something I didn't want. Called right away to have it canceled. Whoever I spoke to said they would get it canceled and would take two to three business days. Here a week later nothing so I call and the guy tells me he can't cancel it that it's now been made and ready for shipping! But right after it was ordered and I called they said it would be canceled and I would receive my money back. They are now refusing to reimburse me my money and also ask to talk to a supervisor or manager and got hung up on does anyone know a number I can call to talk to a supervisor or manager?

I ordered 2 canvas prints and paid about $67.00 for these. My order arrived sooner that expected and I was very satisfied. The upsetting part about this whole experience is that my credit card information was stolen in the process. I placed my order from the canvaschamps site on 01/22 and my credit card was breached. On 02/06 someone went to BestBuy in Atlanta, GA. (A 42 minute drive from Lawrenceville, GA) And bought $1545.28 worth of computers with my card information. I have been informed by the fraud unit that this was an in store purchase. In all the years that I have had this CC I have never had this happen to me with any other online order. I Really hope this does not happen to anyone else when using this site.

On August 5, I ordered 6 canvases to be used in a judged exhibition. The invoice stated it would be delivered August 18. On August 18, I had not received any notice of a shipment so I contacted the Customer Service Department. They "discovered" that, by human error, my canvases were printed, but they were set aside and never shipped. I requested a full refund. I received an email the next day from another CS Rep who asked if I'd like to proceed with the order for a 10% discount. I asked how long it would take to be shipped and, considering Lawrenceville, GA is only +/- 50 miles from my home, in addition to the problem I already had, was shocked to learn it would be 6-8 business days to receive shipment! Never, ever use this company!

Beware of this company
I hope others see this comment and do not make the same mistake that I did in ordering from this company!
Placed my order, received a receipt and my account was charged- today I find out there is no order under my Transaction Number but yet they charged my account. When I called the company, the customers service representative "Anthony" only wanted to tell me how I didn't place my order correctly instead of answering my questions on WHY my account was charged if no order was supposedly placed. Told me to place another ordered to receive a refund. The customer service department emailed me and will not give me a refund because my order was incorrect because of me. So I don't get my product, but they get $97.
Do not order from this site!

Extremely shoddy workmanship, awful customer service.
I placed an order on 9/25 for 5 canvases. Of the 5, only two were correct. I paid an extra $19.98 for dust covers on two, which they did not have. Three were printed in the wrong orientation, so part of the image was cut off. Two had white showing on the edges that should have been solid black. The hanging hardware attached was rusty and mounted crooked. I contacted them immediately after receiving my order on October 5. I sent them the requested photos, and order number several times and have not received any information from them in two weeks. All of their reviews posted on their website were glowing, however there was no way for me to leave a critical review. I have disputed the charge with my credit card company, and they are working on getting my money back.

I ordered a 30" x 40" canvas print. The ink did not adhere throughout the print and there were vertical machine lines running across a very poorly built frame that looked like it was built with a whittling knife. The company resent another print with the same problems. It had an additional issue where the back of the cardboard canvas backing is cracked bulging into the front of the canvas image. They offered me a 20% credit onto another order for the "imperfections." I really wish I had looked at ComplaintsBoard.com before ordering from them. Their website is full of glowing reviews and not one problematic review. There is no place on their website to do a review. Do not waste time or money dealing with this company. The product is obviously printed and assembled overseas as it is shipped from India. There is no quality whatsoever nor to they stand by their full satisfaction guarantee.

I would not recommend using Canvas Champ. I ordered a canvas print from a photo. The canvas that was printed came out blurry. I contacted the company and after taking several days to respond to me, told me that the print on their end was fine. They also told me that I should have chosen to have the print "proofed" by choosing the Proof Request option. I did not see this option initially and after receiving the email from their company, found it after trying to order the canvas again. After sending the company another email showing the blurry pictures of my canvas, they took another couple of days and said that the best that they could do for me was to offer a 20% discount as a store credit on a future purchase. After having the issue with this company, I then read the complaints that are present on the ComplaintsBoard.com website. I should have checked the company out earlier. I will not use them again to print anything.

Preferably a no-star review, I've spent more time and effort at this point trying to navigate CanvasChamp's absolutely abysmal service. I ordered on 4/10 an order with expedited shipping to arrive on 4/19 for an anniversary on 4/23, the item still hasn't even shipped. Finally, I was able to talk to a customer service agent who seemed heavily reticent to provide any useful customer service. After a lengthy conversation, the agent agreed to a 45% partial refund for the inconvenience which at this point has yet to have been tendered and the item in question is still listed as in production. A second associate then reaches out informing that it will be another 24-72 hours before it ships, and to let them know if I would like to cancel the order. How about instead they send the order I bought in the first place and honor the refund agreement that was discussed? Do not do business with CanvasChamp unless you get off by dealing with an inompetent mess of a company.

Do not waste your time with this company. I ordered three acrylic prints from them on November 17 intending them to be Christmas gifts. They gave the expected arrival date as December 8, so I thought I had ordered in plenty of time. When the order didn't arrive by December 8th, I began to call every day or two to check on it. I received numerous responses about the status of my order but was repeatedly assured that I'd get my order before Christmas. Saturday, December 19th was my final call to these people. I was finally told that I would not be getting my order before Christmas. Thoroughly disappointed, I canceled right then and there. I never could figure out how my order was still said to be "in production" on their website right up until the time I canceled. But the website is another story unto itself. This is not the kind of company you want to give your money to. I cannot speak to the quality of their work, since I never got the opportunity to see it, but that may be the silver lining in this cloud!

I placed 3 orders-one on Dec. 1, two on Dec. 2. Both orders stated they would arrive by Christmas. One order didn't ship until Dec. 16, the other two Dec. 18. I have tried repeatedly to find out why it took two weeks for these orders to ship. I got the standard "we have received an overwhelming number of orders" response. The next time I emailed asking why my order hadn't shipped I received "there was a delay in our queue and your orders happened to be in that delay." Of course they were! I have watched my orders go to two different locations in India, Dubai yesterday and Italy today. I can guarantee they will not be delivered by Christmas. These were ordered in PLENTY of time to be made and delivered by Christmas according to their processing/print times quoted on their website. There's a reason their ComplaintsBoard.com status was revoked. I have asked for compensation and have heard nothing. The one live person I spoke to barely spoke English. I am beyond frustrated as this contains Christmas gifts for 4 different families, who will now not have them by Christmas. I will never order from this company again and will be telling everyone I know about my experience. I would give 0 stars if I were able.

On Tuesday December 8th I tried to place an order using my cell phone as their website would not load on my desk top. After choosing what I wanted for canvas prints, I realized I needed to make changes. I could not make these changes with my cell phone so I called the customer service number listed. A man answered with an Indian accent I could barely understand, was rude, and could not help me with my issue. I hung up on him and ordered from a different company. That very day I started to receive texts on my cell phone from Gmail email addresses with Indian names in the address. I cannot block these. That was 5 days ago and now the texts are sexual in nature. I have emailed the company with no response. I also reported the Gmail addresses to the FTC. No response. I need for these texts to stop. I googled the owner of this company and there is a huge positive write up of the owner on StarterStory.com, and how he got started. The owner's name is Jainam *** who is from India. Also, their posted privacy policy says that they alone have ownership of customer information and contact, and that they do not sell or rent this information to anyone else. So either they are lying or the people they employ are scamming customers. I need this to stop immediately. Zero stars.

I ordered a canvas with an image and a 1.5 inch plain color side border. The product arrived and was off center and overlapped to the side border. I contacted customer service and they reprinted. The reprint was also off center and overlapped to the side, now on the opposite side and there were dents in the canvas. I contacted customer service for a partial refund after receiving the unsatisfactory reprint on numerous occasions and they have failed to respond. This company does not honor their 100% satisfaction guarantee.

Defective product I ordered an oversized print of my wedding picture printed on aluminum ($200+). The image was printed flipped and the wedding ring appears on my wife's right hand. I reported the problem to customer service through voicemail and email. I only received a response through email since their customer service is located in India. They said that they would correct the issue and reprint the image. Over a week later they responded and said that the error was not their fault. I requested a refund and they have since refused to respond to follow on correspondence.

I ordered Nov 28, and still no shipping date I am freaking out and it's way too late to order from somewhere else this was my main christmas present. I ordered Nov 28th and I still have not received a shipping date this is unacceptable this was my main christmas present for my husband. It's too late to order elsewhere. I did my part ordering early they need to do theirs. They assured me when I called it would be but I think it's unacceptable to have no idea when it's going to ship. If they anticipated longer times that should have been reflected on the site. Now I'm freaking out

April 12 I purchased several digital prints but never received them. I repeatedly contacted seller to obtain refund. He acknowledged canceling order and never having shipped anything. He offered store credit but I refused. Then he agreed to refund my money, which he never did. He said he had processed the refund and it would appear 24-72 hours. This never happened. In response to my review on ComplaintsBoard.com of this business, seller again offered to resolve issue, which I had spent hours before trying to do. The seller acts in bad faith, so there was no point in re-contacting him.

I paid for 2 canvas prints and received both, however one is of poor quality, so I provided pictures of the prints as the company requested. Canvas Champ agreed to send me another print at no cost, if I supplied them with an image of higher quality. After sending Canvas Champ a higher quality image, they have refused to send me a new print. Canvas Champ claims to operate out of the US, but all 5 reps I've talked to are from another country, and will only email me during the am hours. I have several emails from them showing that they would send me a replacement print, but I have yet to receive one.

Paid for an order on April 4 and the company continues to mislead me about the delivery I placed an order # USAXXXXXXXXXXXX on April 4 with a delivery date of May 1. Since then I have communicated nearly every two days to get a status of the order. They promised me to ship it on May 4. But there is no delivery date because some sort of "exception" has occurred. Now they have no idea if or when I will ever receive the items I have already paid for. I see that this is how they treat their customers. I should have checked your website before I placed the order. This is a birthday gift that is now very, very late. If they would just tell the truth and be honest with their customers, then this wouldn't happen.

Order #[protected] was placed on April 18 with the delivery date of April 29th - Standard Free Shipping (Delivery by Thu, 29th April). The website then and now still shows orders to be shipped in 48 hours. On 24 Apr via chat and got response "It will be dispatched in the next 48 - 72 hours." On 26 Apr via chat and got response "Please provide us 24 - 48 hours here, if in case the product is lost or somewhere else, we will let you know." On Wed, Apr 28 via chat and got response that the item will be shipped in next 24-48 hours. On May 1, via email got response "Please know that we have informed our team to dispatch this order in 24 hours and once we dispatch this order from our facility, tracking details will be provided to you." Its May 3, i have still not received any shipping details. I paid $88.79 in total.

Bad product delivery Very bad experience with product quality and customer care I made an online order for a 30X40 wall print for gifting my friend who bought a new home. I received the copy 2 days before and found that the signature at the bottom right corner of the image is printed as 60% cut off to the border. This is a very basic quality check which can be done before printing. I reached out to customer care and they are saying totally non- related explanations and not giving me an answer why the printing person didn't do the basic check to see if the text at the picture is cutting off. Customer care is very bad as they only encourage to send email and they respond with simple one sentence relies without any resolution (I have asked to reprint it without text cutoff). I will never recommend this to any one else.

Lack of business integrity. On March 30 Canvas Champ emailed me an offer to refund my purchase due to the COVID 19 outbreak. In a phone call to customer service number a week ago, as well as in their recent e-mail, I was instructed to wait 24 hours to track the product order. Each time I waited and the package was not been shipped as Canvas Champ indicated that it would. I am formally requesting that Canvas Champ honor their offer to provide me with a full refund in the amount of $158.52 to be refunded directly to the purchasing card. At this point I have concerns related to Canvas Champs' business practices that are quickly appearing deceptive in nature. Any response, other than providing a full refund in the amount of $158.52 within 5-7 business days will indicate a willfulness to deceive customers.

On January 9, I ordered a canvas print to be delivered to my son in Boston. The canvas was shipped on January 11. On January 19, I received an email from "Sam" in sales saying that the delivery couldn't be made "due to incomplete/incorrect address or receiver not home," asking for an alternate address. I responded with my home address. After not receiving my canvas, on February 1, I wrote to customer support, asking them to please locate my canvas or re-send it. On February 2, I received an email from "Stanley" in customer support saying that I would have to pay $9.99 to have it reshipped, with no further instructions. On February 20, I wrote to "Stanely" in customer support asking him to resend my canvas as soon as possible. "Stanley" wrote back on February 22, telling me I'll have to pay $9.99, with no further instructions. On March 8, I wrote back asking for either a refund or my canvas.

I purchased 20 canvases on 7/26 and paid for express shipping that showed guaranteed delivery by 8/4. I had an event on 8/7 that the canvases were for, so it figured 8/4 would be enough time. My items were sent out but were sitting at FedEx in Mumbai, IN for 3 days saying that shipping was delayed due to operational issues. FedEx informed me that my items were not moving because the shipping label showed that they were not supposed to be shipped out until Monday, 8/2...from INDIA. Which, btw, their website states that they are based out of Georgia. Obviously they are not. I called everyday, MULTIPLE times a day to make sure my items would get here on time, because updated shipping showed a new delivery date of 8/9, which is after the date that I needed them. FINALLY they were able to get my shipping expedited and it did get to me on time. But the stress caused, and hand drawn canvases I had to create was awful. They refunded my $10 shipping which is completely unacceptable.

On Feb 12, 2021 I ordered two 10x14 0.75" gallery wrapped canvases, in white frames from Canvas Champ. I have 3 major problems with the order. In the last two days I have reached out via phone, via email, via submitting a ticket on their website with no attempt at a resolution on their side. 1. I ordered two different canvases, but on Mar 2, I received only one of them via fed ex, not two. 2. I ordered thin gallery wraps (0.75") with white frames to house them, but instead, I received a picture that is printed on a flat board which is stuck inside a thin, 0.5" frame. 3. The frame has unfilled gaps at the corners as well as a significant indentation near the top right corner of the frame. I have doubts now that they make frames for gallery wrapped canvases, so I either need both items sent as simple gallery wrapped canvases and get a refund of the frames and hardware, or I would like a full refund and I will shop elsewhere for my canvases. Thank you for your help, [Your Name]

I placed an order on 3/3 at 12:35 pm and tried to cancel on the morning of 3/4 less than 12 hours later. I sent CanvasChamps an email at 0730 am ET, and received no response. So I called the customer service phone number at 4:30 pm and spoke to a very rude gentleman who refused to cancel my order. These pictures are for my father's funeral. There is no warning on this site, like all others that I've ever visited. that notifies the customer that their image cannot be made bigger. I contacted CanvasChamps to attempt to cancel. The customer service representative told me that this was my fault. I asked him what the return policy was and he told me that there was no way I could get my money back, even though this company touts a "100 percent satisfaction" guarantee. I don't appreciate your customer service representative from India yelling at me over the phone that this was my fault, and for telling me that I should have known - you are supposed to be the experts and you are NEITHER.

Ordered 3 metal prints on 4/11. I called customer service with a few questions and comments about this order. I was told if I place my order that day I would receive it by 4/21. Contacted CC on 4/18 to find out the status of order and a tracking number, because I was promised a delivery date by 4/21. Was told things are slow (COVID) and my items are still in production, however I would receive a tracking# by 4/19. I never received a tracking# and my order wasn't delivered on 4/21. I contacted CC once again on 4/23 to complain and find out why they are not living up to their guarantee. Once again they blamed Covid, but I was also told that they just received the materials to process my order. Meaning, they accepted my money for a product they didn't have and couldn't produce, all the while lying to me about my order! (illegal) Order was taken out of production status for 4 days, then placed placing in production again. Why? Going on 3 weeks now, all I received was excuses and lies

I purchased two canvases from Canvas Champ and they arrived damaged. The businesses is unwilling to provide me with a refund despite their guarantee. On March 8 I purchased via credit card two 36" x 48" graphic canvases from Canvas Champ ("CC") from their online website. Each canvas cost USD $71.88; the grand total of the purchase was $133.38 with taxes. The canvases arrived via FedEx on March 16. The canvases were wrapped in a single layer of thin cardboard (no box) and then wrapped a few times in clear plastic. There were no foam protectors for the corners or interiors of the canvases. After taking off the plastic a hole was visible in the cardboard on one side. After taking off the cardboard it was evident that both canvases had been damaged. Something had punctured the cardboard and damaged the backing of both canvases and created a visible bulge in both canvases. I tried calling CC customer service several times via their posted 1-800 number that same day. No one ever answered so I then sent an email that same day that contained several photos of the damaged goods to CC. Several hours later I received an email from CC asking for more photos of the damaged goods. Per their request, I sent more photos of the damaged goods. The next email from CC asked if I could "fix" the canvases and if not if I would be interested in reprints or a 20% refund via store credit. On March 17 I contacted a local framer who instructed me how to fix the canvases - which required me to remove the backing staples, mist the bulged areas and dry with a warm hair dryer (repeating the process several times) until the canvas shrunk. It took me four hours to do this but I finally got the canvases to an acceptable state. I did this because CC suggested they could be fixed, I thought sending reprints (and trashing what I had) to be so wasteful and I was not interested in ordering again from CC so I was not interested in a store credit. There is still damage to the canvases but it is only noticeable up-close. I am fine with the canvases at this point but I am definitely not satisfied with CC. I emailed CC again saying that I fixed the canvases after 4 hours of working on them and requested a full refund in accordance with their satisfaction guarantee with is listed on the website. Over the next 48 hours several emails were exchanged back and forth with CC repeatedly offering reprints or store credit. I made it clear that I had no intention of doing business with CC again, I did not want wasteful and uncertain reprints, and that I was entitled to a refund. My last communication with CC was March 18 and CC is now essentially ghosting me. I have kept all the emails/photos. I was foolish to not check with the ComplaintsBoard.com before ordering from CC as now I see they do not have a great business reputation. I just wanted to save a few bucks, but as always you get what you pay for. I do not expect anything from CC at this point though I feel I deserve a monetary refund given CC's satisfaction guarantee policy. Any help is much appreciated. Thank you!