I ordered a pizza today at Debonairs Dawn Park 15 December 2025. When the pizza arrived, I only realised after the driver had left that the box had been opened and the pizza inside was damaged – the toppings were unevenly distributed, the cheese was patchy, and the crust appeared overcooked. I called the delivery driver to report the issue, and he instructed me to contact Debonairs directly. When I then called Debonairs, their representative told me to call the driver again, leaving me stuck between the two parties. This buck‑passing is unacceptable, and the condition of the pizza suggests it may have been tampered with or mishandled during delivery. I request an immediate investigation into the incident, as I work so hard for my money to be ripped like this. Totally disappointed.
Recommendation: Terrible service they don't care about customers.
I’m writing to lodge a formal complaint regarding a recent delivery from your Debonairs Pizza store in Dawn Park. When the pizza arrived, I only realised after the driver had left that the box had been opened and the pizza inside was damaged – the toppings were unevenly distributed, the cheese was patchy, and the crust appeared overcooked. I called the delivery driver to report the issue, and he instructed me to contact Debonairs directly. When I then called Debonairs, their representative told me to call the driver again, leaving me stuck between the two parties. This buck‑passing is unacceptable, and the condition of the pizza suggests it may have been tampered with or mishandled during delivery. I request an immediate investigation into the incident, and I'd like a fresh pizza to be delivered as a replacement – I want a nice pizza, made with care and delivered in perfect condition.. I expect a prompt resolution to this matter.All I wanted was to enjoy my pizza as I work hard for my money.