Debonairs Pizza review: Bad customer experience

I placed an order at 8:30pm and the lady told me the ETA was 40 minutes. An hour passed and I called back to track the order. The lady then said she would call me back but never did. I then called back after 10 minutes and the person I spoke to said she doesn't have any update and hung up the phone. I was patient in understanding that it's a busy weekend but it upsets me when employees have no sense of empathy and are not apologetic at all. It is now almost 10pm and I'm sitting with a seven year old child who hasn't eaten yet. Debbonnairs Tokai will never receive another order from me again! And I've been loyal 🙄