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ad. intended to trick people, debit their accts
After looking at the msn website at news, iwas not looking for an ad for whitening teeth but one looked good. Too good. Said free sample, only pay postage, the ad stressed this. This ad I feel was purposely used in this way to get peoples attention. People like me, if they could afforded something for $250.00 would of bought crest white strips or went to the dentist. This is a lot of money to me. I couldnt pay my electric bill and other bills. I guess the fine lines read, after 10 days return if you dont like, thats a joke too, it can't be used, and by then they have charged you almost 80.00 twice. I also have been charged for 90.00 and haven't recieved anything. At the time when our economy is bad, people do look for bargains, we are being taken advantage of. I really needed this money. I had my debit card cancelled. Also when I called the bank to see what and why the money was taken out they said it was a scam. The numbers by the debits, one was no longer working, the other never answered. I actually did get blisters in my mouth on top of that, girls at work are witness to this. Please, this company is taking advantage of people who don't have much to live on. Look on their websites, look at how many people they have taken. It's sad that they have no integrity. I so far have lost $250.00. Alot to me, I have a son in college and medical bills. I would very much appreciate you looking into this matter. May god help us, forgive us, and guide us. Those of who have been taken have learned a lesson, still yet, the ad was very, very misleading. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
misleading advertising
The same thing has happened to me although the charge of $79.95 is still pending on my account. I've canceled the "free no risk trial" with both Clean Whites and Dazzle Smile, however since I didn't send the product back to clean whites AT MY OWN COST before the 14 day trial was over (which started the day I ordered it so I had less than a week to do anything about it) their charge got through to my credit card. Of course they won't tell you on the website where it has to be shipped back to. You have to call, and out of the 5 different numbers I've been able to track down, I can't get anyone on the phone. So that's how they get you, because you have no chance of sending it back in time. Yeah, they make it sound so easy to just cancel and not get charged, but it's the biggest nightmare ever.
I contacted my bank, canceled my card and they put a block on those two companies. Once the charge clears, I can file a dispute. I've also reported them to the Better Business Bureau. If anyone has already looked into a class action lawsuit against these companies I would love some more information. I think everyone who has filed a complaint should post their email address here. The more people we can get involved the better chance we'll have at getting somewhere. Please feel free to email me if you have info about a lawsuit, or just to give me your email address so I can start compiling a list of everyone this has happened to. -- fragile.[protected]@hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
http://www.tanthin.com/lp1/index.php?utm_source=CD4&utm_medium=Affiliate&utm_content=&utm_campaign=3&bid=2&aid=8340&opt=8340&code=OjM6Q0tkOEtxNklDYVBCRk1NdENPYjRad0ZGS25nTzRSNlpYdzcxLzFIWjhEVVV4UWpObm90a2cxaUZueHJ2THVGTDpXVEl3bjRnRW5EZ0VVWHFlWjhrWEdnPT06
Another scam, Doesnt tell you on the page that it plans to charge you a similar monthly fee. You have to go to another page to see the terms.
Same person do we think?
I did send the product back to Aurora Colorado, and was still caharged the $89.00
I have been on hold for 20 minutes now! I already filed with the BBB. If anyone knows about a lawsuit, I would be happy to include my information. My email is jenny.l.austin@wmich.edu
I agree this is a scam. I did not receive any information in the package for DazzleSmile, just a tube of something I'm not using. I did not even order this mess. I found out I was billed through a third party affiliate. The representative said this was totally legal. BS, if I agree to order something from one company does not mean I agree to order from everyone they are affiliated with. People should be informed of these things. If companies are legal then they should not have any reason to hide things from the consumers, and maybe then they would get better business. I am piosting mailing instructions to return their crap back to them. On the phone they do not voluntarily tell you that the product can be returned in the trial period, and you will not be billed.
Return Instructions
As per your request for Return Instructions. Please follow the Instructions below exactly as outlined when returning your product to ensure proper handling of refund. Make sure to select the return address for the applicable Country you live in..
1. Always make sure the product you are returning is within the 30 day Money Back Guarantee time.
2. Clearly mark your Original Order ID number on the outside of the package being returned.
3. Ask to insure the package against loss.
4. Always ask for a Return Tracking number. Keep this in safe spot for future reference if needed.
5. Address the package to the appropriate address. This is based on where you live.
Return Address for United States of America:
DazzleSmile USA
22100 E. 26th Ave. #100
Aurora, Co. 80019
Return Address for Canada
DazzleSmile CANADA
1725 McPherson Court
Pickering, Ontario Canada L1W3H9
Return Address for AUSTRALIA
DazzleSmile AUSTRALIA
PO Box 4440
Milperra, BC NSW 1891
Return Address for NEW ZEALAND
DazzleSmile NEW ZEALAND
PO Box 210014
Laurence Stevens Drive, Manukau 2154
Return Address for UK
DazzleSmile UNITED KINGDOM
BTB Mailflight Ltd.,
Unit 2B Viking Ind Est.,
Hudson Road, Bedford MK41 OQB
The refund will be processed within 10 business days of receiving and processing the product back into our Warehouse.
Please call the customer service to get your original order number to gon on the outside of the package, and mail their crap back. Yes, we foot the charge of shipping, but, it beats paying the 89.00 for toothpaste.
CleanWhites and DazzleSmile are two disgusting divisions of the same parent scamming operation. I've shopped online for years, and have never experienced such a fraudulent, misleading, operation. The site that I found in the first place, like others have reported, which no longer exists. It used a fake blog format with testimony of a female who supposed discovered a way to whiten her teeth for free and was sharing this invaluable information to the public so they could also benefit. The site suggested to use CleanWhites in conjunction with DazzleSmile for a synergistic result superior to what Professional Dentists could produce. I remember having to click the same "free trial" box located near the top of the page twice, but the only charges I saw were the measly $1-$2 shipping charges that I was agreeing to. Many reasonable people are being sucked into this scheme due to the DELIBERATELY MISLEADING nature of the way this operation advertises and hides vital information necessary for honest transactions.
I didn't discover the scam until the CleanWhites arrived and I read the order receipt showing my $.99 charge and "THANK YOU FOR YOUR RISK-FREE TRIAL ORDER!", BOTH in large bold print. At the bottom of the page in small print, however, I noticed that a $79.95 charge would be incurred if I didn't cancel the trial.
The DazzleSmile package didn't even include a receipt or any information hinting at how UNFREE these 'trials' actually are.
After contacting both divisions of this operation and getting the same "you can't cancel without incurring more charges" BS, I paid for the shipping and sent the useless crap back to them. I recorded all correspondence with them, even the the unanswered, unreturned calls & useless online chats. I then contacted my bank and reported this fraud. Probably in order to gather more evidence against these fraudulent criminals, they asked me not to cancel my card until the unauthorized charges hit (the individual I was transferred to seemed to be familiar with this operation), and I was assured I would not be held responsible for further charges. When the unauthorized chrges did appear, they then cancelled my CC and asked me to send my documentation to them.
I'll also send it to the respective Attorney General Offices, and report it at bbb.org, ftc.gov, and post this info on the online fraud sites to warn others to stay away from these frauds until they are shut down and brought to justice.
I noticed that DazzleSmile / DazzleWhite recently switched their name, making it harder for me (and others, I'm sure) to get information on them, and I've also learned that CleanWhites went by different names in the past as well. I'll also be tracking these changes and attempts to play this shell game to escape the scrutiny they deserve.
erroneous credit card charges
I ordered a Free Trial of tooth whitening decided not to continue as did not like their product. Called Easywhite [protected] and cancelled. They charged me $19.95 to keep the Free Kit which I paid. Next month on my card from DazzleWhite [protected] $1.95 and EasyWhite [protected] $1.83, next month: HealthMember [protected] $7.14 and VH Access [protected] (now disonnected) $3.24, nest month: elitepack [protected] $2.06 and Ezykit [protected] $7.01.
Did some research online and found out these are all the same company or group all connected, they use different names each month and different amounts on your credit card. Most of us do not even notice the small amounts and just pay the card.
This last month I called my credit card company and cancelled my card they will give me a credit of $20 and do some research on their own. I also reported them to Federal Trade commission and Better Business Bureau.
I you Google any of the above phone numbers you will see all the scams and complaints regarding all I have listed. Beware, be careful and report these frauds.
The complaint has been investigated and resolved to the customer’s satisfaction.
Here are two companies down Florida way who are both promoting Dazzlewhite aka Dazzle Smile Pro:
CPA Affiliate Networks promoting Dazzle Smile Pro:
Proof: http://www.findaffiliateoffers.com/index.php?function=search&search=dazzle+smile&=
MarketLeverage Network
701 International Parkway, Ste 200
Lake Mary, FL 32746
Phone: 1-888-M-Leverage [protected])
Local Phone: [protected]
http://www.marketleverage.com/contact.php
and
Clickbooth Network
301 N Cattlemen Road
3rd Floor
Sarasota, FL 34232
AIM: CLICKBOOTH
Phone 941.483.4188
Toll Free: 866-TOP-OFFERS
http://www.clickbooth.com/corporate_info.html
http://twitter.com/ClickBooth
It's thanks to 'marketing' by companies like this (and their unethical affiliates using fraudulent and deceptive advertising) that this dazzle smile scam is all over the internet...
All guilty parties / websites/ companies can be reported to: http://www.ftc.gov/ftc/contact.shtm
if there are more people, please lets all file a collective lawsuit, that is what this people deserve.
1.- you put your credt car ONLY for shipping purposes, and just because they have it, they utilize it for other stuff.
2.- they "sign you up" for their so called free trials on weight loss and other stuff, without your permission.
Im in the same boat, 4 different companies it is a total SCAM
Unauthorized Visa charges
AOL email had an advertisement for risk-free trial of teeth whitening products from two companies: DazzleWhites and CleanWhites. Upon receipt of the CleanWhites product I read the enclosed information and found that if the unused product was not returned within 14 days of the order date I would be charged $79.99. I returned the product immediately after only using it on day because I wanted to be sure it was received by them before the "charge" date.
The other risk-free tooth whitening product had no such fine print in the enclosed information so I have not returned the product and have been charged $79.28 twice: 9/17 by pristinehlth and 9/24 by beutyclub. This matter is still unresolved.
This is a good scam because no where in the sign-up web sites does it explain the return policy and/or the automatic charges. Getting this straightened out will be difficult. Thank You.
The complaint has been investigated and resolved to the customer’s satisfaction.
Got me too... Called the CC company they told me they knew about this and it is in the TOS. I found the TOS for the so called free trial... Ill paste it below. But basically they charge you the "shipping" for the free trial and then (even if you cancel) they still charge the monthly fee of $87! So where was the free?
Anyways I called the company (this being my 30th day)... I had them cancel it once I got the confermation number I started about getting my money back for a product I nerither received or ordered. The CSR told me in order to get a refund I would have to be put back on the program until I received it and could send it back. I asked why I was charged in the first place for a product they did not ship. He said the progam he uses normally shows a tracking number for shipped products but mine does not show one. I opted to stay cancled since tomorrow they would likely be charging another monthly fee. What I want to know is what did I pay a membership fee for exactly?
7. Cancellation of Membership. You may cancel your Membership at any time if you are not completely satisfied. To cancel your Membership you must contact Premium White™ customer service by contacting Premium White™ via telephone at [protected], Monday through Friday, 5:00 AM – 8:00 PM, MST. Saturday 8:00 AM – 5:00 PM, MST. Please have your e-mail address and other Registration Data available for efficient processing of your cancellation order. If you decide to cancel your Membership prior to the expiration of the fourteen (14) day Trial Membership period, your Active Credit Card will still be charged the fee of Eighty-Seven Dollars and Sixty-Two Cents ($87.62) at the end of the Trial Membership period. The following conditions apply to any cancellation: (a) you shall not receive any pro-rata refund of your Monthly Fees for partial months; (b) you shall not receive any refund for the Shipping and Handling Fee or Foreign Shipping and Handling Fee, as applicable; and (c) you shall not receive any refund for amounts previously paid up to the date of cancellation or termination and you remain liable for any and all unpaid charges billed by Premium White™. You understand and agree that cancellation of your Membership is your sole right and remedy with respect to any dispute with Premium White™. Upon any termination and/or cancellation of your Membership, your license grant, as set forth in Section 8 hereinbelow shall immediately terminate.
They got me too. I was reviewing my bank account on line and seen the $87.62 unauthorized charge with only PRISTINHLTH noted on the statement. I had to think about it before going on line and finding this site. Ironically, my bank called soon after and asked me if I had authorized this EFT, I quickly advised them that this was a SCAM and that I did not authorize the transaction. Unfortunately, the transaction had already occurred. I did however call and cancel any future shipments. I received an e-mail confirmation of the "opt out". We will see. In the mean time I plan to file every complaint with every agency possible and try to recoup the money that was stolen by these SCAM artists.
Taken in WV
OMG...Is this the only reply that pristinhlth has? The same old same old..."there must be some confusion" OR "Simply a mis-understanding" You people wont have a business after all these complaints are dealt with at a court! How on earth do these scam artists sleep at night? ITS An ABSOLUTE DISGRACE! OH and by the way...I will get all my money back from un-authorised charges from my account and I will get all my money back from the lengthy 30-40 minute "on hold" times for my telephone bill! See you in court pristinehlth!
****IMPORTANT NOTICE TO ALL****
DONT EVER CALL THE UN-HELPFUL LINE ON A SUNDAY! THEY ARE CLOSED AND THE SERVICE DOESNT STATE THIS...YET HOWEVER YOU STILL GET CHARGED FOR BEING ON HOLD! PLEASE PLEASE PLEASE...DONT EVER DEAL WITH THIS COMPANY! THEY ARE SCAMMERS AND THIEVES! [protected] (uk) THIS IS THE NUMBER TO THE UN-HELPFUL LINE!
you lot are so pathetic you ### holes you scam people of money wen they havnt got any...you lie u decieving ### now its takin me time to retrieve my money back i have kids to feed etc.. you lot need sueing u scrubbers thiefs ### wipes! i want my money back and god knows how u sparle ### got my money crap ### faces
It's not free! The buyer doesn't find out about the $87.95 charge for each product until after the order is placed and Dazzlewhite has your credit card number to pay the $1.95 shipping charge for each product. Five minutes after placing the order on line I telephoned the company to cancel the order (now knowing about the hidden "free" charges). I was told that the order could not be cancelled because a mailing label was instantly generated. I could return the product within the 14 day "trial period" by following a 5 step procedure with the post office including a delivery confirmation number which had to be phoned in to Dazzlewhite. The products arrived days apart and each had to be returned using the USPS delivery confirmation procedure AND insuring each package for $87.95 which was recommended by the comapny representative. The personnel at the post office agreed it was a scam that they were familiar with. They also suggested that I post this complaint to help others avoid this situation.
Roger Eagan
Hi!also I didn't received any product and been charged $87.63 from my card.
Agita Gulbe
Thankfully my bank security stopped these ### from taking an unauthorised £50 from my account and have since declined all charges made by three different company names (all under Dazzle White) I've since changed my card and binned the product, as this was inferior in the first place. Avoid these ###.
I have also been scammed by this mouthful advert of Dazzlewhite..that will help me get a whiter teeth in few weeks or months. they are offering a free sample, just pay the shipping...but i never realized that they are charging me abundantly to my account with different names.. beutyclub that charges me £7.53 when the item/product arrives. I used it and wasted my time and the product has no effect at all to my teeth. And then they charged me again without my authority a £58 to my account with the name Pristinehlth. This advert of DazzleWhite in the internet is a total scam...hope that the authority will do actions about this web scammer and let them answer of the cause they've done to the consumer..Now, people are become reluctant to do trasaction via the internet because of this scammers (Dazzlewhite, beutyclub, pristinehlth) who's intention is to deceived people. Hope all the victims like me...will get refund and that the company(Dazzlewhite) will answer to the authority about the "bogus" business they are doing.
I have also been scamed by the Beutyclub and did not order or subscribe and they have taken $ from without authorisation. How do i get this back?
Please wait for a site operator to respond.
You are now chatting with 'Julian'
Julian: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know with whom I am chatting with?
you: Imran Abdulla
you: Hi
you: and you're?
Julian: Hi, are you here to place an order?
you: Not really, just want to know why you guys have charged my account for something I haven't received or ordered in the first place
you: $79.28 I believe
Julian: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
you: Imran Abdulla
you: imran.abdulla@gmail.com
Julian: One moment please while I locate your account information.
you: 58 Waghorn Street, London. SE15 4JZ
you: Thanks
Julian: We are not sending you anymore Dazzle Smile. What we have charged $79.28 is for the first month supply of product that has been already shipped to you as it's clearly stated on our terms and conditions that you agreed to prior to ordering on order confirmation page.
you: No, I clearly remember that I opted out of the subscription
Julian: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Julian: http://www.dazzlesmilepro.com/terms-and-conditions.php
Julian: I apologize, but everything is clearly stated in our terms & conditions that you will be charged for the first month supply after 14 days.
you: and ordered a one time item which was wee and useless tube that arrived on the 1st of September
you: ...if you do not cancel within 15 days which i did
Julian: Your trial shipment was a full month supply with a 14-day trial period. If you choose not to return your package before the end of the trial period, you will be charged just $79.28 for the package.
you: Could you check your records and pull up my opt out/ cancellation to subscription please/
Julian: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card has been charged the discounted rate of $79.28 for the first shipment of Dazzle Smile Teeth Whitening after the completion of the trial period.
Julian: Your cancellation # is
Julian: 466243
you: I've read about your scam on several consumer watchdog sites, trust me I have every intention of suing your company for fraudulent and unauthorized access to my account unless you refund the full amount plus transaction charges from my card provider
/URL removed/ http://www.complaintsboard.com/bycompany/dazzlewhitesbeutyclubpristinehlth-a175289.html http://www.comparestoreprices.co.uk/answer.asp?q=Where+can+I+buy+Dazzle+White+in+the+UK%3F
Julian: We're most certainly not a scam company. I sincerely apologize if there has been a misunderstanding or a lapse in our obligation to our customer.
you: Surely there has been, now you must admit not all these people are bonkerz?There must be something you're not doing right if anything?#
http://whocallsme.com/Phone-Number.aspx/8666764122
you: I'm not accusing you of being a scam company and I really am not interested in knowing that, all I want is to be refunded the amount that you guys have debited my account without authorization, before I pursue legal action on grounds of unauthorized access, fraud and neglect of opt out policy
Julian: We are unable to process return requests via live chat because of privacy and security reasons.
Julian: Please contact our member support staff at our toll-free number for all return information:
Julian: The number to call is [protected]. They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sundays.
you: Please Julian, I am trying to resolve this error in the simplest way possible. Your customer services numbers have reputation for not being answered for 30 -40 minutes ... and I can provide more links where furthermore disgusted customers have shared their horrendous experience with your customer services
Julian: We apologize for the inconvenience. Due to unusually high demand for our phone support department our wait times are longer than normal.
you: Thanks for your information, I take out of this conversation a recording of this chat at my attempt to resolve this issue but unfortunately you leave me no choice but to pursue your firm legally; DazzleWhites, eazykit, Pristinhlth and all other company names used by Dazzle for carrying out unauthorized transactions
Your chat transcript will be sent to imran.abdulla@gmail.com at the end of your chat.
Julian: Please call us and they will assist you further in this regard.
you: Are you going to re-imburse call charges from UK?
Julian: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know with whom I am chatting with?
Julian: The number to call is [protected] and that's a toll free number so you will not charged for the call.
you: Julian: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know with whom I am chatting with?... Thanks for sharing the same template even before I exit. Total disregard of my concerns!
Julian: Whoops.. Please disregard that last welcome message, however you are still welcome.
you: Thanks anyway, I'm sure you get enough grief as it is.
Julian: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Julian: Please feel free to come back for any further assistance.
Your chat transcript will be sent to imran.abdulla@gmail.com at the end of your chat.
Scam
After receiving the sample I realized I couldnt use it and also found out I needed to opt out of some kind of membership so I called and told them I would not authorize any further payments or enrollment, yet I was double billed this month (September 2009) for $79 each. I tried to call and cancel again but the number the payments are going to is disconnected. I never received anything for that $160 either! How can I make them give the money back? How do I get a hold of them.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was able to cancel & send back the unused portion within the time given but was still charged the monthly fee ($87.62 by Varimi LLC). Since I had not receicved the product for that month, I called & requested the charge back. The customer service for DazzleSmile - now Premium White noted that they had credited my account but my bank would not accept the credit. My bank gave me the credit but it is still under investigation to verify whether Dazzle (me not) actually made the credit.
Now I found a charge on my cc for Sup*WorldFit* ($24.13-866.407.5590). Who told me when I ordered DazzleSmile, it was in the fine print. When I asked what it is - I was told workout dvd's can be downloaded once you set up an account & log in. I said, "Well I have not set up an account & I did not authorize the $24.13 charge." He said, "Does that mean you want to cancel the membership?" I said, "Yeah & I want the credit for the $24.13." He said, "As stated when you bought the DazzleSmile, you had 40 days to cancel this World Fit membership." When I called DazzleSmile, they said "People have advertisements but we do not give out customers information & that World Fit lied to me."
I was billed for $80.75 and contacted my credit card company and had that card canceled. I also did not receive any paper work with the sample. I have to contact them and have them send me a refund check. I hope I have some good luck. I am filing a dispute against them with my credit card company and I will let them know the right phone number.
I responded to two trial offers, from DazzleSmile and TotalWhite, on the same day, each for $1.95 S/H. Within the trial period, I called to cancel any further membership and asked what I needed to do to avoid any further charges on my credit card. Both companies told me to mail back the unused portion of the product by October 7. I mailed them with delivery confirmation, and both returns were received at their destinations on October 5.
Yesterday (Saturday) I viewed my credit card activity and saw that I was charged $79.28 by ultifreshwell on October 7. I knew that charge originated from DazzleSmile or TotalWhite, but I didn't know which one! Judging from what I've read here, it's DazzleSmile. (A charge may be yet in store from the other company!) I plan to call the company tomorrow (Monday) to refute the charge, since I did everything according to instructions and have proof to that effect. If the company gives me a hard time, I am going to take the same course of action that David took: contact my credit card company about the fraudulent charge.
Good luck all!
yes, def. a SCAM. They also billed my credit card under the name HEALTHCLNS for $80.75 Oct 3.2009, then charged me $79.28 on Oct 7, 2009 under the name ULTIFRESHWELL. My credit card company is going to credit my account for these Scam charges.
Thks for the info and I hope we all get our hard earned money back from these criminals.
David Bew, Atlantic Beach, Fl.
I had the same problem. I finally was able to contact some one on-line through the live chat on the dazzlesmile website and they gave me a working number: [protected].
There was no paperwork with my samples that told me I was enrolling into a membrship that would be billed monthly. I called to cancel and now find I have to mail the samples back to be refunded the 79.28 billed to my debit card and it could take up to 45 days for the refund.
this comment is for Crossmen, if you have already had to cancel your credit cards used and changed the bank account used, how then do they refund you the money?
do they send you a check to the address they shipped to, and if so, wouldn't you wonder if that check would even be good considering the companies business ethics to date?
send back the remainder product to which ever of these is closest to you. Then call [protected] and tell them to refund your money. When you canceled there's a conf# give them that and they'll refund you. God Bless
Return Address for United States of America:
DazzleSmile USA
22100 E. 26th Ave. #100
Aurora, Co. 80019
Return Address for Canada
DazzleSmile CANADA
1725 McPherson Court
Pickering, Ontario Canada L1W3H9
Return Address for AUSTRALIA
DazzleSmile AUSTRALIA
PO Box 4440
Milperra, BC NSW 1891
Return Address for NEW ZEALAND
DazzleSmile NEW ZEALAND
PO Box 210014
Laurence Stevens Drive, Manukau 2154
Return Address for UK
DazzleSmile UNITED KINGDOM
BTB Mailflight Ltd.,
Unit 2B Viking Ind Est.,
Hudson Road, Bedford MK41 OQB
I too was charged the 79.28. I immediately called my bank and they tried to get in touch w/Ultifreshwell to no avail. Now a case is filed against them and I have to have my account number changed so they can't get the $$ again.
I just got a bill from POS DEBIT ULTIFRESHWELL [protected] for $79.28.
* Their telephone service is disconnected. This is not a good sign.
I tried the free offer to try the Dazzle white product and didn't join a membership.
I had no idea that I would get hit by a bill like this.
This is a scam.
misleading trial offer
I have learned a very good lesson about giving out my debit card number to anyone online before checking for complaints about the company I am ordering from. In June, I fell for the "mom's secret tip" on how to get 2 teeth-whitening products and using them together for optimal results. The products were Dazzle White and Easy White and the special codes were "white teeth" and "white smile" respectively. I paid $1.95 for S&H for Dazzle White and $1.83 for S&H for Easy White. The e-mail invoices appeared to be just that, an invoice for receipt of payment. The screen was complete and I did not scroll down any further and THAT is where the terms & conditions were hidden, below the invoice information. Fortunately, Two weeks after receiving the products, another company called PlusWhite billed my account $78.23. They refused to allow me to return the unused product. I went to my bank in person and filled out a dispute form for the amount. They credited my account. Easy White, however DID allow me to return the product (I mailed it return receipt requested). I still was charged $58.76 and filled out another dispute form with my bank. That, too, was credited back to me from my bank. Eventually, Easy White also credited my account back the $58.76, so the bank got repaid. Along the way, though a company called Insider Secrets billed my account (how did they get my acct#?)for $3.24. Not a lot of money, but I never heard of them let alone ordered anything from them. I disputed this also. Unbelievably, they had the nerve to challenge my dispute saying that I had ordered a weight loss program from them and sent my bank a printout of my supposed transaction detail showing my name/address/phone#/acct#. How they got this detailed information is beyond me and unsettling. As their bogus charge was made at the exact same time as the Dazzle White/Easy White fiasco, I am certain that these companies are somehow aligned. The only funny part about this whole thing is that the $3.24 charge was supposedly for a weightloss product, whose website is www.weightlossebookmembership.com. I am a 6 foot tall female, weighing 135 lbs. and am in no need for a weigh loss product of any kind! Although this is a very small amount, the fact that my account information was made available to this company is, I believe, something which needs to be addressed. Fortunately, my neighbor is a Vice President at my bank and is not going to let this drop. I can only hope that these companies will be exposed and prosecuted. Did I learn a valuable lesson? YES. I will stick to ordering products only from very reputable companies like Amazon and I will advise everyone I know to check for complaints before being drawn into an advertisement on the internet.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you havent purchased this product then please, DONT! If you have and, like myself, want to see justice royally kick them up the ### then keep reading.
Scam 1: "free trial" for a teeth whitening product. They automatically take out a "holding fee" of $87.62 in case you dont return the product within 14 days. Heres the catch, you don't recieve the item before 10 days therefore not allowing you any time to return it within the 14 day "free" timeframe. if you do attempt to return it be aware of the hefty shipping costs YOU will have to pay.
Scam 2: You wont read the terms and conditions due to their unethical location; they are placed off screen as you have to scroll down to order, therefore you will miss the actual 6pt highly ambiguous "terms and conditions"
Scam 3: Not only do they sign you up for the "World Fitness" shamble, of which you will never recieve and has actually been patented by a company in the UK whom have no affiliaton with this scam. But they will also sign you up for UNMENTIONED, UNAUTHORISED third party transactions. "Beuty Club" sound familiar anyone? and yes, thats how it was inccorectly spelt.
Scam 4; The online support is a sham. Most responses are automated and the rest are diversion tactics. They will not supply you with an actual address for the purposes of issuing legal proceedings. They will give you phony numbers and the royal run around.
Yes i was bloody taken by this scam and I'm furious. It goes without saying that you should never cross an angry law student! I'm all for legal action against this scam! This is international fraud. I'm aware that this has effected many countries so i would be interested in co-ordinating a world wide concurrent class action suit. We would need representatives in each country that could compile all information and complaint testimonials relevant to their respective country. The power of this information combined is enormous! On its own, individual complaints will get lost among st the rest of individual complaints. Once we have a global indication of the extent of this scam we can forward all our collective information to each and every trade organisation. Next, we can obtain media attention. Anyone from Australia will be aware of A Current Affairs, a program which seeks out and exposes these scams on television. I can work on Australian media however, representatives of the USA, New Zealand, UK and any other nation would have to employ their own media coverage (although i will try and help).
I wont lie this will be time consuming for anyone who dares take on these ### If you have enough rage over such an abhorrent scheme, a scheme which i have read has ripped off money from a breast cancer charity, then please send me an email.
Please bare with me if i take a while to reply as i am researching the most effective means of countering these ### and not just shutting them down for good, but to make them an example of how the public has had enough! and yes, one person can make a difference.
You will rue the day you met me dazzle white/Brite- smile ...
email me; scamsexposed@hotmail.com
Please help by providing any information you can come accross which may help this investigation. And please leave your story below, this way we can save others from making such a huge mistake.
Ps; IGNORE the regurgitated response above from apparent "representatives" of this company. The same drivel has been posted next to any internet complaint.
Pps; i will be posting this same message on every and all sites where i find complaints, please feel free to copy my post and do the same. Spread the word, enough is enough!
I agree with the intial comment entered here. Dazzle White should be prosecuted along with these third party companies they are sharing your informaiton with. Do not believe the response from obviously a Dazzle White representative.
Dazzle White and it's affiliates ought to be ashamed of themselves. They claim their terms and conditions are obviously visible on their website's ordering page. IT IS NOT. It's conveniantly displayed in the smallest font size available and is located in an obscure area of their web page.
And, the fact they are sharing your information and credit card number to other companies is a CRIME!
Rot in Hell Dazzle White!
liar, thief
Don't purchase anything from Dazzlewhite!
I always considered myself a cautious consumer, but certainly it is not true this time. I ordered a trial offer ($1.95) from DAZZLEWHITE last month, and before I submitted my information, I made sure to check there is no conditional statement. After several days, my credit card was charged $79.28 from a company named "ultifreshwell. " Ten days later, my account was changed $ 79.28 again but with a different name "pristinehlth." I searched online and found that both names are associated with DAZZLEWHITE. At the same time, I received three whitening pens from Dazzlewhite, which I never ordered. I called the company, the representative insisted that it is my fault, if I don't call to cancel, they will keep sending me products. When I ordered the trail offer, I checked carefully and did not notice any conditional statement. How could they be such a shameless liar? Yesterday, I found my credit card was charged $ 8.53 from "ezykit", which is another name used by DAZZLEWHITE. I mailed their products back (paid postage by myself), called my credit card company to resolve these dispute charges and closed my credit card account.
I just can't believe such a deceitful company exists in a civilized country. Shouldn't their managers be put in jail?
The complaint has been investigated and resolved to the customer’s satisfaction.
everyone is being billing mutiple charges for this scam artist company
NEVER DEAL WITH THEM!
your credit card company also WON'T help you either
BUYER BEWARE!
When you placed the order, you probably did not read the terms and conditions that went along with it. You probably agreed to a "RISK FREE TRIAL". After the trial period is over the company probably attempted to bill you the remaining balance because you did not return the unused portion. I suggest you contact the company, and get return instructions. You should still be within the timeframe to return the remaining portion. I also suggest you go back and read the terms and conditions you agreed to when you placed the order. There is nothing illegal that they are doing. You must be very careful and fully read the terms and conditions when you are agreeing to a trial.
overcharged
I ordered a free trial of the dazzle white pen, and three days after I received the pen, I received whitening trays and gels tubes that I didnt order. I looked at my bank account and I had been charged $49.41 for this product. I called the customer service and they said I could return it for a $43 refund but I had to pay for the shipping. So I am getting charged $7 for nothing, they tried to sasy that I signed up for it when on my invoice it only had one item, the dazzle pen. and they never set an email confirmation for anything.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks for the info. I to fell for this scam. I am trying to follow through to get my money back, and stop this scam. Has anybody have any luck?
The same thing happened to me. I ordered a pen and when it came they sent trays but, charged my account 158.00. I called to cancel but, they said it was too late that their terms and conditions are posted. I cancelled on the phone right then and there with the customer service rep, I repeatedly asked her now this is cancelled and my account won't be charged anymore money and she said yes, we alread have the 158.00 which they refused to give back and then two weeks later after i cancelled they charged my account 90.00 dollars. This is fraud and I am contacting my attorney generl and filing charges as well as the BBB. Beware of this scam...
This company is just running a scam as far as I am concerned.I order a pin .
I call to find out why I was charge and never received. Now I got a bill for 158.00.
They will have a fight on there hand to keep that money. I also called twice to cancel!
In case the first person forgets to cancel.
Thank
PS call your banks to depute all charges
I was also scamed, not only by this company but by their partner company. They said I had 14 days to call and cancel my free trial to see if the stuff worked and they went into my checking account on the 6th day and took $79.95 and so I canceled both immediatly and a few days later dazzle brite went in and took $87.62 out. I opened the box from the 1st company and all you get is two little rubber, football mouth pieces and two injector type pins with a clear gel in it. I could go to the dentist and have it done right for what these scam companies are ripping me off for. Oh, and I never recieved the product from dazzle brite either. The teeth whitening trick discovered by a local mom is what got this whole mess started with me.
Please be careful and don't get taken in with these false advertisments
I had the exact same thing happen to me! I am so very unhappy about this. I ordered the gel pens with the trial offer and was charged 2.95 SH, in addition I was charged 48.92 for tooth trays. I called CS and the operator told me a call was made to the phone number provided and I accepted the offer for the trays and at that point the trays were sent. That phone has been OFF for a week and no call was received. He then told me he would send out the return materials and it would take 10-14 days to get my refund AFTER they received the trays back. When I told him I wanted to speak to his supervisor, he told me that was not possible. This is a scam...do not order unless you want the additional 50.00 charge!
DO NOT ORDER DAZZLE TRAY OR FYSO PRO.! I ORDERED BOTH THINKING IT WOULD BE A CHEAP WAY TO WHITEN MY TEETH. THEY TOLD ME IT WOULD TAKE 48 HOURS TO BE SHIPPED THE FUNNY THING WAS THEY CHARGED MY ACCOUNT $50 IN 48 HOURS AND IT TOOK 5 DAYS TO EVEN GET THE PRODUCT. THEY WERE STEALING MONEY OUT OF MY ACCOUNT.! I HAD TO PUT A FRAUD CHARGE ON THE COMPANY AND EVEN CANCEL MY BANK CARD AND GET A NEW NUMBER. WORSE OF ALL THE PHONE NUMBERS THAT I WAS GIVEN TO CANCEL THE ORDER HAD BEEN DISCONNECTED. ALL THIS TROUBLE AND NOW IM AFRAID TO EVEN USE THE PRODUCT BECAUSE I DONT EVEN KNOW WHATS REALLY IN IT
rip off
Dazzlewhite! The only dazzle is the razzle dazzle of this rip off. Don't sign on for 'extra websites' - you get no service and then they start charging you fees on your credit card. Same with acaiburn. These two companies are just fronts for bad products to suck consumers into paying other charges. It is impossible to find out about the fees and fine print...
Read full review of DazzleWhite and 71 commentsSCAM
I to ordered what I thought would be great for my husband and I, but it turned out to be a scam...they have charged a total of 170.00 to my account so far. I called them and told them to cancel my account and refund my money. I never even received the products they have been charging to my account. they also said I recieved the products that they have a tracking number and that I did recieve them. Well that was not true I never recieved anything from these scam artist. So to anyone else that has had this happen to them should contact the Better Business Bearu, and the National Federal Comission. And maybe we will be able to stop these SCAMERS from takeing someone elses money.
Thanks Shannin
The complaint has been investigated and resolved to the customer’s satisfaction.
This web site claims to have a FREE TRAIL that you have to qualify for . for a teeth whitening product. The catch is if you do not return it within 14 days(at your expense) you will be charged $58.00 and will continue to receive the product every month until you cancel. There is nothing FREE. It will cost you to deliver and to return and if you keep the product you will be charged FULL PRICE. Again NOTHING FREE! FALSE ADVERTISING.
i sent for a free trial which i recieved. they have now without my permission taken money off my credit card, as far as i.m concerned this is fraud. i recieved leaflets with my free trial but can not locate an adress or telephone number. i would like to stress that i have recieved no further merchandise off these people nor do i wish to.
I ordered the Dazzlewhite trial offer online for $1.95 and then by phone canceled any future orders, but was billed twice on my credit card for $87.50. I cannot stop them
I ordered the "free" sample too and then received the product and it was all dried up. Prior to receiving the product, they called to get me to purchase more items and I told them at that time that I didn't even know if the product worked and if I wanted to continue with them I would contact them. They have charged my credit card $87.62. I also found the phone number listed next to their name to be disconnected. I have disputed this charge with my credit card company and they are filing a complaint with this company's bank.
I read an advertisement sent to my email by this company about teeth whitening. I responded by ordering a trial sample and i was charged £9.26. The advertisement did not tell me I was going to be signed on to three other companies namely, Beauty Club, Ultifreshwell and Healthsmile.
Dazzlewhite have since been taking money from my account without my knowledge. On 5th October, 2009 my account was debited for £51.22 in favour of Ultifreshwell and on 12th October, 2009, my account was debited for £50.91 in favour of Healthsmile.
Once again, I have not authorise these debit nor have I signed to these club. I have not received any products from these companies ever since.
Kindly help me stop Dazzlewhite from effecting any debit on my account and a total of £102.13 plus the £2.00 transaction charges (£104.13) be refunded back to my account.
My name is Ebenezer Abiodun and you can reach me on my Mobile phone [protected] or my email: abiode@aol.com
I also signed up to a trial of Dazzlewhite.com after being referred through Irelandfreestuff.com. They said the billing charges would be 4.95 USD but initially was 14.95 usd. I put that down to international charges and that I may have read the wrong price. Since then they have taken over 5o dollars every month for past 3 months - and I am now getting taken for small amounts from other companies - 4.95 here 7.95 there - for things I have never heard of. Am mortified and feel such a fool. Fraud dept at credit card company won't deal as I gave them my credit card number for the trial - even though other companies are now using it. I am waiting to deal with retail disputes but doubt I will get anywhere with them - except perhaps to stop the overseas charges. DO NOT DEAL WITH THIS COMPANY - and strike irelandfreestuff.com from your list as well as these have been no help either. They are supposed to vet the companies they send to you. I should have known seeing as they are based in Canada. IDIOT.
Unauthorised withdrawals
How did you hear about them? Let me guess: you received an email?
So you actually OPEN and READ spam email?
Well congratulations! You are the living reason why we have spam in the first place!
Or was it one of the pop-up windows or an online ad that got you to actually click them?
And then you fall for those "free" offers and you gladly give out all your personal information and your CREDIT CARD number to help cover the small shipping fee.
If you really can't help it and your need for any of these "products" offered in all those spam messages, then at least get a VIRTUAL CREDIT CARD. You still have to provide your real name and billing address but you can pick your own CREDIT LIMIT and EXPIRATION DATE. So set them to $6 and 2 months and your credit card company will only let the initial $6 shipping fee go through but will decline any additional charges.
Keep in mind: YOU GIVE THEM A FREE PASS when you provide them with your REAL credit card information.
By using such a virtual one you never have to worry about the hassle of canceling an order - it cancels itself when the attempt to charge the credit card fails. If you really like the product (and I doubt that will EVER happen) then you can increase the limit on your virtual card.
But again, why do you order a product promoted by SPAM email?
Oh and one more thing about the virtual CC feature: It locks in the first merchant who charges the card. Even if they take the "liberty" of selling your CC information to other scam partners you can relax ... their petty attempts will automatically fail even if your card is still active and has not reached the limit you set for it. What a NEAT little pest this can be for those scam artists :)
The complaint has been investigated and resolved to the customer’s satisfaction.
I guess I didn't see all the terms for Dazzle white, but I did return your products, a set of three tubes, but I was charged $58.00 twice on my Visa bill and a day apart . I was charged the $58.00 and I thought that the sample was free for trying and if I kept the sample after fourteen days you would send the next batch of Dazzle. Now I return your products which probably was after 30 days, but when I called nothing was mention within 30 days. You got your return products and I was out of $116.00 I don't see any fairest I lost $116.00 when I returned my product I wrote a little note with no respond of you receiving it back. I really thought my credit card would have a credit showing the return. No respond from you in the mail or my e-mail I felt like you have taken a advantage of me with no credit refund from the one I mailed back to you.
When I ordered the Dazzle I didn't see a price for your product until I got your two bills. I think I deserve a refund of $58.00 for one of the orders. I probably would have the Dazzle I did see a difference in whiter teeth, but now I feel I've been taken a advantge of because no credit to my card.
I would like a responds from you on this matter. If I paid for your products I think you should return the 3 tubes that I paid for.
Sincerely
Linda Munch
Hello,
If there was any confusion about your purchase, we sincerely apologize for any confusion. Our goal is not to cause inconvenience to our customer’s .The
terms and conditions for this offer are very visible on our order page. The terms and conditions are located on the order page where you confirm your order,
located directly to the top of where you credit card information was entered. There is also a link to the terms and conditions on the top of the home page.
Providing our customers with great customer service is our companies number one goal, we will do all that we can to assist you and resolve all of the
concerns you have. If for some reason the terms were not read and you are not happy with your membership, please return the unused product to us and we will
be happy to cancel your membership permanently and issue a refund if you are in the 30 day money back period. We have always honored our money back guarantee
and will continue to do so.
Our customer support can be reached seven days a week. Our U.S.-based help lines are also staffed seven days of the week to respond to any questions you may
have prior to, or after your order is placed. Simply call us at (8/6/6)-(5/2/8)-(6/2/1/4) or visit our 24/7 live help on our website. The Live Chat link is
located on our contact us page and we will be happy to walk you through the entire cancellation process.
We want you to be a satisfied customer. Please contact us at one of the options provided above and we will address your concerns,
Thanks,
(Michelle Provitch)
i feel very angry that these funds have been stolen from my account
Scam
They hook you by offering a free trial of their products for a minimal shipping fee. After that, they sign you up with a bunch of different companies who keep sticking it to you for different amounts of money. The products are ridiculously priced and will be shipped to you monthly once they get your account information. I cancelled well within the trial period once I knew what they were up to and I'm still getting charged on my account every few days. Visa knew all about these crooks. Some guy named Leo Gold is running the show.
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT BUY IT! It is a total scam! It is suppose to be a free trial for 10 days for $3.95 shipping cost only. They went and charged $87.47 on my card before I even got the products. The products came in a plastic bag without any instructions. I don't trust it so I called in to cancel and demanded my money back. Instead of a credit (which they had promised) I got charged again for $126.42. I had to change my cc account # to stop future charges. The people who answer the phone are all foreign with a UK accent. The line is always staticky like talking to another country - even though they say they are from FL. Right! This company needs to be sued!
So I just received my credit card statement today and saw a charge of $126.42. Needless to say I called the company @ [protected] and was told I should of read the fine print of the agreement, and told them I did and it said that I had 14 day trial period to cancel. I placed my order on 1-06-09 and cancelled my membership on 1-14-09 and was told their was no furthur charges. So know when I called back tonight they said that I had a 5 day cancellation period, now which is it? This company is nothing but a bunch of crooks out for money, well we all need money but we don't rip people off for it, we do a honest job to earn that. This company is so distrusting, lying, out right mean. Please feel free to ask for any information that I can help anyone with. I called my credit card company and pursuing furthur options.
I'm another victim of the scam who has been charged $129. Today when I checked my credit card statement online, I found this item. I searched "smilekit" immediately to figure out what's happening, then I got here. After reading all of comments above, I think I will have no choice except contacting my credit card company to ask for help. I hope I can at least avoid further lost in my account.
I too, fell for this scam. I got lucky. I had a credit card with only $30 on it. They got my inital $2 before I even got off the phone with them. The guy at the customer service office got mouthy with me and asked me if I read the fine print. It wasn't available until after I agreed. He told me I would be charged full price since I cancelled my "free trial" The joke was on them. I called my credit card company and had them cancel the card. The lady (at the bank) did tell me that they had tried to put another $89 on my card.. while I was on the phone with the bank. If it sounds too good to be true, it probably is..
This is definitely a scam and cost me almost $400! Called my credit card company and they were aware of it, but couldn't do anything about the charges. Ask your credit card company to change your account number immediately!
In the same boat here. It's a scam and I just notice that they now use different name (Alice/Christine/Cynthia/Lavern/...) to post to scamfound.com (as it has a feed from complaintsboard.com), bs about what customer service is their top 1 priority. I had responded to all this reply on scamfound.
I urge everyone if you see they post this again on any other board, post a direct reply as soon as you can to counter it.
DO NOT BUY! Contact your credit card company. They are fighting my battle for me! I have no idea how this business is still being allowed to rip people off!
I have been through the same problems as all of you. I am on board with a class action law suit! However, the number listed above 8/6/6-(5/2/8)-(6/2/1/4) does reach an operator. I have canceled my "membership" from renewing automatically but I am still out for the initial "membership." I have not yet received any product. I came to this web page after trying to Google a customer service number for Vibrant Smile and found this number and I was able to use it to reach a person who placed a replacement order... I was assured that there would be no additional charge, given that I have never received the initial product order and this is to replace it. I don't have a lot of faith in the process but hopefully they come through and at least deliver the product I have paid for! I think it's ### for the initial order to have never made it to my house. I'll find out in 4-7 business days if Vibrant Smile (or whoever it is that answers their phones) can deliver on their end of this ### deal. It'd be nice to know that I'll at least get to use my non-refundable year long "membership" to continue ordering the product if I wish to use it again.
This is a scam. You will be charged for a yearly membership you did not sign up for. If you call within the time period to cancel they will say they changed their terms and you CANNOT cancel anymore. Then they hang up on you. Contact your credit card company right away.
I am so aggrivated with this. It really is terrible how companies will get over on people. This company is completely unwilling to resolve the problem with cancelling a "trial" membership. They refuse to cancel eventhough their "policy" states they will cancel if the customer is not satisfied with the service. So much for following their own policies. I hope that anyone that is considering a "trial" of vibrant smiles will look online to see what there is to say about this company. I know that I will have nothing positive to say about this company.
SCAM!!!!!!!!!
This company is a scam... I didn't receive my free trial until after the trial period was over and they know I didn't receive it from the tracking number, their sorry for any problems but they've got to charge me anyway $79xx, because the product wasn't returned back to them in time... please explain how to return a product I didn't receive. Yes my product finally came 5 days after the trial was over and they couldn't extend the free trial date... I don't believe that at all. If they want a respectable company, they could! I have no interest in trying the product now, I'm to disgusted with the company... I'll go to the store and buy whats on the shelf and I won't have to wait for it in the mail or talk to anyone on the phone trying to figure out where it's at. Dazzle White Pro... NO THANKS! I'LL PASS.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized withdrawls from bank accounts
To Whom It May Concern:
I observed an offer on AOL by Dazzlewhite for a teeth whitening product advertised @ $4.95 for S&H only. On Wednesday 9/16/2009 I examined my checking account and noticed numerous withdrawls by White Smile, Beuty Club (sic) in various amounts in the range of nearly $80 plus withdrawls for "Kit Access" for $8.95 coupled with other charges "currency adjustments" another scam because allegedly they have a firm in Canada. I engaged a subject "Falon" a customer rep, in an online chat. This rep was not forthcoming in information on how to get reimbursed until I mentioned I was reporting them to the Federal Trade Commission and other regulatory agencies and law enforcement. On Thurs 9/17 I responded to my financial institution and a officer of the bank and I called the various phone#'s [protected], [protected], [protected], [protected]. We called them twice and each called produced another customer rep announcing different company names. One rep very polite read off a scripted response and stated "she would take my complaint and forward it to "Corporate" 3600 Army Post Road, Des Moines, Iowa 50321. I was fortunate to catch this criminal enterprise and wonder how many people were scammed by these thieves! The only dazzle I received was from the bs the alleged reps gave me when I called. When I called it sounded as if they were operating out of cave in Afghanistan. Forget ACORN they have nothing on these people. So folks, beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
I live in London and I signed up for the trial too and had £2.95, £7.35 and £30.21 all taken out on the same day by various associate companys (beutyclub, wellbhealth, Glorioussmiles). So I e-mailed and phoned them to tell them to cancel my account and that I would be returning their product in order to get a refund which I did but they did'nt refund me as they said they would.
Thinking that was the end of it and my account with them was cancelled they then dipped their hands into my account again to take £55.03 under another alias (sup*smilebright United States) and I had'nt even recieved any more products. At this point I went to my bank and had them cancel all future transactions with them with what I thought was with immediate effect untill another 'card purchase' was made to yet more unauthorised companys ( Sup*worldfit United States, Sup*smilebright United States) for £15.57 and £56.07.
I have since received letters from my bank which states that it takes 31 days to cancel my accounts with these companys as they have 'continuous authority' for this time while they remove my details. Being half way through that time I phoned the bank only to be told that they had done what they could by sending the cancelation notice and that any transactions during this notice period could not be claimed back only after the 31 days are up could the bank take action. IVE BEEN SCREWED!
I am completely distraught and hope anyone thinking of taking this trial reads this post first! dont get fleeced! Also if anyone has any advice on getting my money back please e-mail me at richardwhite619@hotmail.com
Hello,
Sorry to hear that there was some confusion when you made your purchase. We take customer support very seriously and would like to work with you to resolve this situation. Many times, problems like this occur when people do not read our Terms of Service before they place an order. That's why we've placed our Terms of Service on the order page next to the box where you enter your credit card information. We've also placed a link to our terms on the home page for easy access. Yet, sometimes, people still fail to take the time to read it. If that was the case, I think we can resolve this situation quickly and easily. Simply return your unused portion to us today. If it has been less than 30 days since you placed your order we'll refund your money right away – as per our unconditional 30-day money back guarantee.
I do understand that you may have other questions and concerns. If so, we are ready, willing and able to help you out. Simply contact us by phone at (8/6/[protected] or use our Live Chat help service located on our Contact Us page. Live Chat is designed to address most common problems and take you step by step through the cancellation process.
Customer satisfaction is our #1 priority and we want to resolve this situation as soon as we can.
Thank you,
ERICA PARRY
THE AMAZING THING IS, AS SO MANY OF US HAVE FILED REPORTS WITH THE FEDERAL TRADE COMMISSION, NOTHING SEEMS TO HAVE BEEN DONE. WHAT IS OUR GOVERNMENT FOR? HOW MANY MILLIONS OF DOLLARS SUPPORT THE FEDERAL TRADE COMMISIION? WHAT ARE THISE FOLKS DOING? CERTAINLY, not their job! LET'S GET THESE PEOPLE FIRED. THEY ARE NOT LOOKING OUT FOR US. THIS SCAM IS OLD, OLD, OLD AND NO ONE AT THE FEDERAL TRADE COMMISSION IS ACTING.
A FACT; EVEN IF YOU GET A CANCELATION NUMBER, IT WILL NOT BE WORTH A RED CENT. FORGET ABOUT GETTING A REFUND. THIS COMPANY MAKES IT IMPOSSIBLE TO FOLLOW THE "STEPS" REQUIRED TO GET THE SCAM STOPPED. BELIEVE ME, YOU WILL BE BILLED FOR MONTHS FOR PRODUCTS YOU NEVER HEARD OF. STEP ONE...CLOSE OUT YOUR CREDIT CARD (TELL THEM YOU LOST IT, IF NECESSARY). BANK OF AMERICA IS AWARE OF THESE SCAMMERS AND WILL ISSUE YOU A NEW CARD NUMBER JUST TO STOP THE FRAUDULANT CHARGES WHICH WILL RUN INTO HUNDREDS OF DOLLARS. STEP TWO: LEARN THIS LESSON...NEVER, EVER AGAIN ORDER A SAMPLE FROM THE INTERNET.
STEP THREE: NEVER USE A DEBIT CARD...IF YOU DO, YOU MUST CLOSE YOUR CHECKING ACCOUNT IMMEDIATELY OR BE PREPARED TO BE BILLED HUNDREDS OF DOLLARS FOR PRODUCTS WHICH YOU NEVER HEARD OF, NEVER ORDERED AND CANNOT STOP.
Dear John Bilski,
How many of these denial letters have they paid you to write? I know you are an employee of this scuzy scam company, SHAME ON YOU!
zimexlady
I wish I would have read this before I ever fell for this trap!Thanks for your helpfu hints...I will stop my card tomorrow! Sherry from La.
Read all the comments as of course reason im here i have been scammed...I cannot believe this company is still up and running bunch of horrible robbing weasels...They took £55.30 out of my account and yes i had agreed to pay postage on the item to Britian felt terrible when i realised what was happenin my bank acted straight away and we cancelled my bank card it is being investigated by the fraud department of my bank...I only wanted a little sample to try i never buy myself anything always for my daughter or partner cant believe they can get away from scamming people out of there wages and money they earned basically took food out my daughters mouth i really couldnt afford to loose that money but i have learnt my lesson and feel like a complete mug!
I have been ordering things online for years and have NEVER had any problems until I came across this company. I ordered a sample face cream and voila, I have three charges totalling over $200 canadian $$ on my visa card. Boy do I feel duped.
I called my credit card company right away and she told me to call the company, request the name of the person with whom I speak, request a cancellation #, an address that I can return the unused product and then return the product(s) and keep a record of it all. After 30 days of sending the product they are suppose to refund the $$$. I won't hold my breath but will try it and see what happens. $200 plus is a lot of money for something I haven't received. A total scam. Avoid this company like the plague!
Stop lying...
There is NO 24/7 live support team and your phone lines are NOT toll free. All Lies!
Just admit your a bunch of scammers, I will be sending it back but I don't expect a refund, scammers wont refund
Your a joke
Hey guys,
I fell for this too. I have managed to cancel it and asked for a refund, I will supply you guys with what I have done...
I called the uk branch on - [protected] I had to wait for about 10 minutes and then cancelled it. I then asked for a refund and they sent me an email with the process which i'll put below
Return Instructions
As per your request for Return Instructions. Please follow the Instructions below exactly as outlined when returning your product to ensure proper handling of refund. Make sure to select the return address for the applicable Country you live in..
1. Always make sure the product you are returning is within the 30 day Money Back Guarantee time.
2. Clearly mark your Original Order ID number on the outside of the package being returned.
3. Ask to insure the package against loss.
4. Always ask for a Return Tracking number. Keep this in safe spot for future reference if needed.
5. Address the package to the appropriate address. This is based on where you live.
Return Address for United States of America:
PremiumWhite USA
22100 E. 26th Ave. #100
Aurora, Co. 80019
Return Address for Canada
PremiumWhite CANADA
1725 McPherson Court
Pickering, Ontario Canada L1W3H9
Return Address for AUSTRALIA
PremiumWhite AUSTRALIA
PO Box 4440
Milperra, BC NSW 1891
Return Address for NEW ZEALAND
PremiumWhite NEW ZEALAND
PO Box 210014
Laurence Stevens Drive, Manukau 2154
Return Address for UK
PremiumWhite UNITED KINGDOM
BTB Mailflight Ltd.,
Unit 2B Viking Ind Est.,
Hudson Road, Bedford MK41 OQB
Make sure you do it or they will keep taking money
Hope this helps and good luck
FRAUD & ILLEGAL CHARGES
These two companies are FRAUDS and charge you illegally. I purchased a free trial after reading a story on the internet that a mom used these two products to whiten her teeth and only purchased a free trial! Yeah right...far from free. I paid what I thought was a $1.95 and $0.95 shipping fee for the free trials, but then after looking at my credit card bill, I was charged weird amounts for weird things that I had no idea what they were. Every week I kept getting charged $92.37 and $79.28 in addition to other charges from other companies. What they do is change the name of the charge and amount and in the long run they are screwing you over! DON'T PURCHASE ANY FREE TRIALS FROM DAZZLE WHITE OR DENTA WHITE! IT'S A SCAM AND BIG TIME FRAUD!
For DentaWhite customers only...
If you have problems, the first thing is to call customer service. To contact DentaWhite customer service, call them at [protected].
You do not have to go through customer service to cancel your account, or to see if you are already canceled. Just go to the website http://white-smiles.com/ and scroll all the way to the bottom and to the right, and click on "Cancel Your Product". If you are an active customer, you will be able to cancel. If you are not an active customer, you will see when your account was canceled.
If you would still want to talk to customer service, call them at [protected].
If you are on the west coast, call them early in the morning. They would be open 6:00 am to 4:00 pm.
If you are on the east coast, call them later in the day. They would be open 9:00 am to 7:00 pm
I too fell for the blog post, which is not normally something I do. I looked everywhere for a catch, something that would indicate that there was more to it than meets the eye, that I'd be charged something more later on. It would be wise to just cancel my credit card, report it lost/stolen, and have the bank send me a new one so that these ### can't charge me this money.
Avoid these companies at all costs, they don't mention that you are joining a service and claim to be offering "free samples" but then you have to return the sample (which was "free"), pay for shipping, both hassles and if they don't get your shipment of useless, empty sample tubes and used trays ("for proper disposal?!") within the 30 day time period they do not cancel the charges of $79.00 / mo.
This is not to mention "Cleanwhites" is awful to have in your mouth for more than 10 minutes, at which point you might as well have a drool bucket strapped around your neck.
Total waste of time and a complete and total fraud.
AVOID Dazzle White, Cleanwhites, Smile Brite, and anything in between...
If you need to contact Denta White customer service call them at [protected]. If you are unhappy, it is better to call right away and return the product instead of waiting till it is too late for a refund.
thieving
i cant believe these people faulse advertise a free trial of this dazzle white and then charge you £49.95 for this and im not best pleased to say it has put me in my overdraft, do not buy any free trials from this site ! faulse advertising at its finest! i will be looking into this also!
The complaint has been investigated and resolved to the customer’s satisfaction.
internet fraud, trial product, recurring membership
If you've been SCAMMED out of additional charges after your *Free* 14-day trial of Dazzle White teeth brightening product... I urge you to cancel the creditcard# you made the initial purchase, file a dispute with your bank, file a complaint with the BBB and call or write to Moniker Online Services who is the owner of these fraudulent websites. Whoever _they_ are they have flagged their record as "client_delete_prohibited" ... which probably means they're making sooo much $$$ ripping people off that their ISP/IHP (internet hosting provider) loves them. This has got to stop! Why won't any legitimate news organization or government consumer-protections agency shut them down?
WHOIS information for dazzlesmilepro.com :
Domain ID:
Domain Name: dazzlesmilepro.com
Created On: 29-Jul-2009 00:00:00
Expiration Date: 29-Jul-2010 00:00:00
Sponsoring Registrar: Moniker Online Services LLC dba Moniker.com (MONIKER ONLINE SERVICES, INC.)
Status: client_delete_prohibited, client_transfer_prohibited, client_update_prohibited
Name Server: udns1.ultradns.net
Name Server: udns2.ultradns.net
The complaint has been investigated and resolved to the customer’s satisfaction.
I also got scammed by DazzleWhite. I am furious. $99.00 for toothpaste . Free sample my blanky, blank. I am letting as many people as I can know about this. Will do the BBB.
Internet trial fraud
I am unemployed and was scammed by promotions for DazzleWhite and CleanWhites 14-day trials. Neither product worked as advertised, and additional charges appeared on my checkcard before my trial was even over! I also acrued several "Foreign transaction fees" because they charged the product to an offshore company. My initial $1.95 and $0.99 purchase has increased to $49.95+.06+.03+$6.99+0.21 and $79.28 additional charges. Is there any chance of getting a refund? What these people are doing is ILLEGAL!
I used WhoIs.net to identify the owner of several of the websites running the full-page promotions for DazzleWhite, CleanWhites and some for Acai berry products; clearly SCAMMING visitors by pretending to be a *local* NEWS Paper/TV article with logos of ABC, FOX, CNN etc. The fine print however states the site has no relation to any news affiliate and logos are property of their owners. Many of these sites are hosted by GoDaddy. I called their number, explained that I'm not a customer but wish to file a complaint against a fraudulent site of their's.
I strongly suggest when you come across another such fake-ad/promotional-page use http://whois.net to lookup the owner or hosting provider and contact them.
REPORT SITE COMPLAINTS TO GODADDY [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
These crooks got me too! I ordered for their $.99 14-day trial and thought I'd try it. Well 3 days after ordering and not even receiving the product I got charged $1.00 plus $50.95. What the HELL! I never agreed to that. I received a order confirmation call not even an hour after ordering online where they said I would get charged the $.99 and if not happy it's risk free and just send back the product bla bla bla... Okay well when I saw the charges I called to complain and cancel the order all together. After calling and waiting for a actual person which took hours...HOURS. They tried to tell me they didn't have any record of me ordering their product...WHAT THE HELL! Why am I getting confirmation calls and emails from them thanking me for ordering plus getting money taken out of my bank for the product huh? Not once but twice... Then the girl said that she talked to her supervisor who said that I needed to send in my bank statement to verify I did get charged before they were able to proceed with cancelling my order and getting a refund. Are you kidding me. Hell No I'm not sending these people anymore information about me. I asked to talk to the supervisor directly and the girl just said "Oh well the supervisor will tell you the same thing that I just said" If I could have reached through that phone I would have at that point. Plus I just received the product that they had no record of me getting... Screw this.. I called my bank and they cancelled my card and blocked these scammers from taking anything else out plus are disputing this. I have called and left the company at least 20 messages to resolve this with all my information and order numbers and still to no surprise I have not heard from them but once to which I happened to not be home at the time. They said I needed to pretty much start all over again and call back on the message. By the time anything gets done this way I'll be broke and they'll be that much richer. Good Luck To Those With This Problem And To Those That Haven't Ordered...You Have Been Warned...
heloo revto...vah vi vah... kya baat hai? chinna sir ko complaint kareen KYAAAAAAAAA? inglooooo chimbrooloooo
I have had a transaction on my card for PRISTINEHLTH $60.00, I dont know what it is, i did a search and seen a link to this page of people geting billed for things that they didnt order, I contacted my credit card company and disputed the charge and then I put a hold on my my credit card until I know what in the heck is going on. It looks to me as if theres enough people getting ripped off by this one company that charges could be bought up aginst these people and put them out of business once and for all or behind bars or both.
Big Scam
Many people have written about this ongoing scam. I just want to comment on these idiots who try to blame the victims of these scams by saying they should "read the fine print" or that they are just stupid or lazy. Who do you think you are? You actually condone this kind of crime? People are not stupid or lazy, the criminals have just become more and more sophisticated...and people like you are no better. Instead of using your energy to lobby for honest business practices you choose to slight those who fall prey to these scam artists. I would venture to say that hell holds a special place for those like you who sympathize with criminals. DON'T LISTEN TO THESE GUYS' BS! THEY ARE SUCH LOW-LIFERS THAT THEY HAVE NOTHING BETTER TO DO THAN LOBBY FOR DISHONESTY AND UNETHICAL BUSINESS PRACTICES.
The complaint has been investigated and resolved to the customer’s satisfaction.
People like you guys make me want to puke. Why don't you do a day of honest work instead of ripping people off. I hope you get caught and rot in jail!
Wat a scam Charge ya 1.95 for FREE trial as listed by YAHOO homepage and deliver then charge you 86.93 20 days later for absolutely nothing SmileBright [protected] I got a smile bright for low-life so called American company scam artists such as this
fraud, scam
The website offers a free sample of teeth whitening, but you have only seconds to submit your area code to see if your location qualifies for this amazing deal. Surprise! It does, even if you make up a crazy code. Then you give your name, address and Credit Card info (Only for the shipping charge ( Big Lie) I received my first product late and a second sample a few days later. My credit card was charged about $83.00. When I called the company, I was told the terms and conditions are at the bottom of the first page which is BELOW the upper part of the page where you have to quickly put in your area code.
I demanded my money back. They gave me a whole routine to follow in order to be receive my money. Plus, I would still have to pay for the shipping cost of 2 products I never asked for! Reputable companies send a confirmation any time a credit card is used. This should be prohibited. I sent the products back, so I don't have a picture.
Yes i was bloody taken by this scam and I'm furious. It goes without saying that you should never cross an angry law student! I'm all for legal action against this scam! This is international fraud. I'm aware that this has effected many countries so i would be interested in co-ordinating a world wide concurrent class action suit. We would need representatives in each country that could compile all information and complaint testimonials relevant to their respective country. The power of this information combined is enormous! On its own, individual complaints will get lost among st the rest of individual complaints. Once we have a global indication of the extent of this scam we can forward all our collective information to each and every trade organisation. Next, we can obtain media attention. Anyone from Australia will be aware of A Current Affairs, a program which seeks out and exposes these scams on television. I can work on Australian media however, representatives of the USA, New Zealand, UK and any other nation would have to employ their own media coverage (although i will try and help).
I wont lie this will be time consuming for anyone who dares take on these ### If you have enough rage over such an abhorrent scheme, a scheme which i have read has ripped off money from a breast cancer charity, then please send me an email.
Please bare with me if i take a while to reply as i am researching the most effective means of countering these ### and not just shutting them down for good, but to make them an example of how the public has had enough! and yes, one person can make a difference.
You will rue the day you met me dazzle white/Brite- smile ...
email me; scamsexposed@hotmail.com
Ps; ignore the regurgitated response from apparent "representatives" of this company. The same drivel has been posted next to any internet complaint.
Pps; i will be posting this same message on every and all sites where i find complaints, please feel free to copy my post and do the same. Spread the word, enough is enough!
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Nolan C is from DazzleWhite
For smile brite you can return the product for a full refund. Call customer service at [protected], but do not wait until it is too late to return. Call customer service and ask the details
dazzle white and smile brite are two different products from two different companies that are not associated with each other. you need to contact each company.