Days Inn review: service and treatment also payment not received

I didn't even get a chance to stay, I booked a room through my union for a trip my family was taking for the Cowboy Hall of Fame Induction Ceremony for Saturday September 21st and we would check out on Sunday the 22nd. I called at about 8:30 pm on Saturday to verify my rooms as we were going to arrive late because of the shows then dinner. The woman who answered was polite and said that yes, my rooms were good to go (I'd already paid for them), and that late arrival wouldn't be a problem because the front desk was manned 24 hours a day. We showed up at around 1120 tired and worn out with 3 incredibly tired children only to find a very frazzled and stressed front desk clerk who informed us that there wasn't any rooms available because the cleaning staff didn't clean 18 rooms (you can't tell me that the lady who answered my call didn't know that). The lady at the front desk was very nice, but wasn't sure what to do since it was only her 3rd night working by herself and she couldn't reach her manager, as she had been trying, because she had 5 bookings with the same problem and several people waiting in the lobby. She "walked" us to another more expensive hotel for the night and said to get in touch with her manager the next day. I called the next day (Sunday), as instructed only to find out that the manager wouldn't be in until the NEXT day (Monday). So I called her first thing on Monday morning and was finally able to speak to the manager (Crystal is her name) . After giving a brief explanation, she never asked me for more details after I simply told her that I had booked and paid but when I got there I couldn't stay because the rooms weren't cleaned. I booked this hotel because its what I could afford as a single mom. I am very upset at having to pay extra for a different hotel (almost $100 more) since it was their fault I had to go to the new hotel. I am out the extra money I had to pay for the far more expensive rooms. The manager didn't really seem to care about it at all. She just sighed, looked up my reservations and said "It's taken care of" . She treated me as though I was just an inconvenience for her rather then a customer who has already paid.

**update- It has been 2 days and I still have NOT received any money back.
I have submitted a picture of my bank statement to prove I paid and haven't received anything yet. The charge highlighted in Yellow and circled is the charge from Days Inn. The 2 charges highlighted in Pink is the hotel that I had to check into because of the problem.

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