CB Hotels and Accommodations Days Inn Complaints #42-61

Days Inn review: Deceitful advertising guest safety.

Joseph Roccanova of Bridgeport, US

Sep 13, 2022 4:15 pm UTC

Verified customer

August 31, 2022 using the service of Booking.com I reserved a room at the Days Inn, 9565 Tuckerton Street, Jamaica, NY 11433. The reservation date was September 7th through September 10, 2022. The rates were comparable to other hotels in Queens. The amenities included free on site parking.

Prepayment: "You'll be charged a prepayment of the cost of the first night within 1 day before arrival."

Cancellation Policy: "You can cancel for free until 1 day before arrival. You'll be

charged the cost of the first night if you cancel within 1 day of arrival.

Cancellation cost: until September 5, 2022 11:59PM [EDT]: $0 from September 6, 2022 12:00AM [EDT]: $113.60

On September 7th, 2022 - I drove to the hotel only to find it was located in the middle of a slum in an area that looked like War Torn Ukraine... The hotel was surrounded by junk yards and abandoned cars, burnt cars and trash all over the sidewalks and streets: See attached photos.

There were 4 parking spaces and I had to park on the sidewalk. I was told by the front desk that there were no restaurants in the area and it was not safe to venture out at night. They supplied a take out menu for food delivery. I did not dare to leave my room for fear of my safety.

I was in Queens for a family function and left my room Saturday to attend a wedding. I was worried that my car would be stolen or broken into parked unsafely on the sidewalk outside the building

People should be warned of the impending danger that comes along with staying at this hotel... I called booking, com to complain and was told that this was a non-refundable reservation,

I suffered emotional pain, stress and anxiety. What I thought would be an enjoyable stay in New York turned out to be a nightmare as I was held hostage in a hotel room in the center of a high crime slum area... The total cost of this nightmare was $408.68...

Guests should be warned that this hotel is located in the middle of the slums and is a dangerous high crime area before agreeing to book the room.

I will be writing the Attorney General of New York about this experience.

Desired outcome: I expect a full refund of $408.68 and an apology for Days Inn deceitful booking practices.

Days Inn - Deceitful advertising guest safety. - Photo 1

Days Inn - Deceitful advertising guest safety. - Photo 2

Days Inn - Deceitful advertising guest safety. - Photo 3

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Days Inn Contacts

Days Inn phone numbers

+1 (973) 753-6000

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Headquarters

+1 (800) 225-3297

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33%
Confidence score

US/Canada

+1 (888) 709-4024

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Para Espanõl

+1 (800) 441-1618

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Customer Service

+1 (844) 405-4141

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More phone numbers

Days Inn emails

contact@daysinn.com

100%
Confidence score: 100%

Support

Days Inn address

1 Sylvan Way, Parsippany, Washington, 07054, United States

Days Inn social media
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