Dating.com review: Fraudulent activity

Dear Dating.com,

I hope this message finds you well, although I must express my deep disappointment and frustration regarding the recent experience I've had with your app. As a single mom I have been using your service in good faith, hoping to find love and meaningful connections, but instead, I have found myself in an extremely distressing and unfair situation.

After paying the required fees twice for access to the app, I recently discovered that someone has been using my bank details to purchase credits from your site without my authorization. This is absolutely unacceptable, and I am now being forced to deal with the consequences of these unauthorized transactions, including paying additional bank fees due to the fraudulent charges.

What makes this even more troubling is that I was under the impression that my bank details were secure on your platform. To learn that my personal and financial information was not properly protected is both alarming and disheartening and has left me feeling completely vulnerable and betrayed. I trusted your platform, and now, instead of finding love, I am left dealing with the financial and emotional stress of being robbed.

I’ve tried to reach out to your support team to resolve this matter, but each time I attempt to contact you, I am met with automated responses and robots, not a single human being to discuss my issue with. This has only added to my frustration. I am seeking urgent assistance from a real person, who can properly address this issue and help me recover the funds that were taken without my consent.

I believe it’s critical that you investigate this matter thoroughly and ensure that no one else falls victim to a similar situation. I did not sign up for this app to be scammed, and I expect prompt action to be taken.

Please let me know how you plan to resolve this issue, and how soon I can expect a response from someone who can actually help me.

Sincerely,
Memah

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